Every time we bring our kids to this location we enjoy our time and the staff is very polite and professional. Today there was some technical difficulty after I had paid for my order. The circular device that was given to me was not functioning as a result I never got my order. I approached management and Lala looked into the situation and mentioned that they had announced it after they saw that the order didn't get picked up. Rather than just reheating the pizza they were able to give me a hot and ready pizza. I really appreciate their thoughtfulness and the way they handled this mishap. Looking forward to visiting this location again! read more

Do you like dining with roaches, rude staff who act like you're burdening them for ordering a 40$ microwave quality pizza, and a smelly, dirty atmosphere? This is your spot! read more

Chuck E. Cheese - Pizza Near Me - Brentwood, California

Just wanna give a shout out to Albert for the great customer service Came in with my son and Albert was very respectful, honorable and kind. Great place when you have personnel this qualified.. read more

Many games machines were out of order and our food took over an hour to be ready. The bathrooms were not clean. Tickets were not being dispensed at most machines either. Salad bar was not kept full and napkins were nowhere to be found! Not worth the cost nor the time spent there! read more

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We still had the old style playing card for Chuck E. Cheese. We wanted to just finish the card before we couldn't use it anymore. Went back here in July 2025. The games were fun but the only problem was that when we scanned the card on the machines we didn't know if the points were correctly taken off because some of our points disappeared. Also, the scores for the AlleyRoller doesn't always get registered. Overall, the games were fun and the place was pretty clean. read more

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The salad bar was not stocked and when I asked for it to be filled this did not happen so after 40 minutes I requested a refund. I had had a small amount of a few things from the bar while waiting so my plate was not "clean" the manager on duty was not happy to do the refund but did it, which I appreciate. He seemed to get a call at the exact time as the refund went through saying it was the GM and he was getting written up for the refund he just gave. He yelled loudly on the phone "I do not care, write me up over the salad" very uncomfortable. I asked for more lettuce and cucumbers and that was all. Just to build my salad. I was told the lettuce was prepared at 9am this morning and so it's fine if it's brown. The location was clean the games all worked but it was extremely uncomfortable and on purpose as the staff were very unprofessional. read more

The employees here are rude and have faces. When getting prices the person was just tossing the prices on the counter and not handing it to the kids. It's common decency that they lack here. Also when you walk in the other employee has a stank face or rude face on and will look you up and down and have attitude. read more

We had a very bad experience at the Chuck E Cheese in Brentwood December 28th. We had a larger group ( two families from out of town ) and we chose to make family memories at Chuck E Cheese. 1. Ambiance: The clientele and employees I interacted with at this store were out right scary. The smell of weed in multiple parts of the restaurant, along with customers who donned face tattoos and playboy logos on their young children's clothing created a very uncomfortable environment. This represented 90% of the customers in the restaurant the night we went in. My 7 year old grandson asked , "What's that smell?" It wasn't the pizza. 2. Service: When I went up to check on my pizza, the employee at the pick up counter was absolutely rude. She told me she had been calling for me to pick up my pizza. When I showed her my buzzer wasn't lighting up, she said, "Don't get an attitude with me." I truly felt like she was ready to fight then and there. Her appearance mirrored the clientele's. 3. Service: We were asked to move after we sat down because we had to be a party. Well we were a large party. A more appropriate policy would have been to sign us up as a party being that there were at least 5 large unreserved tables. It did not make sense that they had all of these unreserved tables and we couldn't sit together as a family. 4. Ambiance: My daughter's family visiting from central California and my son's family from the East coast all had to cram into different tables and we could not sit together. 5. Ambiance: The environment (the customers in the store that night) had us on edge the entire time and we couldn't get out soon enough. 6.We witnessed a customer taking their used salad plate up to the salad bar and refilling it. My husband refused to eat after he saw that. I apologized to my family because it was so embarrassing that I had recommended this place . I continued to explain to my family that I do business with many shops in that area, and I have never experienced what we experienced at this restaurant. It was like I had to take them into Target, Chik filet, Wence House, and more to prove I had no idea Chuck E Cheese was like this. We did go in these places at different times during their visit . The stark difference was very clear. I wish Yelp had a button lower than 1 star. read more

I organized my grandson's second birthday party at this location, purchasing the $99 package, which included accommodations for ten children, two pizzas, and additional drinks, resulting in a total expenditure of $260. Although the table was initially decorated for us, I enhanced the decoration to suit our theme better. After setting up the table, the manager approached and informed us that we could not use our cups, to which I responded affirmatively. I attempted to order a pitcher of drinks; however, the registered staff member indicated that we were required to order individual cups, as we had not selected the package that included pictures of beverages. The service was satisfactory, but the staff checked for stamps upon my departure. The staff member informed my male friend that she recognized him but did not check his stamps. read more

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Came here with my nieces and met Laniece. She was the most helpful and friendliest human being ever! Chucky is lucky to have her around. Please keep her and promote her to management. read more

Chuck E. Cheese - Pizza Near Me - Brentwood, California

We celebrated our son's 2nd Birthday party this weekend, and we had so much fun! Hennessy, was our party hostess and she was AWESOME! We went over the details of our party, and reviewed what options we had to order food. She was on top of refilling our pitchers, and made sure my son felt special on his big day--enjoying the ticket blaster, and dancing with Chuck E Cheese. Hennessy, brought lil man's cake out and we sang Happy Birthday. The adults even made comments about how fresh and delicious the food was. Thank you to the staff at the Brentwood location for creating a clean and fun environment for everyone!! We will be back. read more

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I had my Son's 5th birthday here on Sunday. Lala the manager was amazing and helped me with organizing my orders. This is the first time I had a great experience. Chuck.E was very friendly and made sure to greet all the kids. I've been to many Chuck E cheeses around the area and this location by far is the best! Thank you for a great birthday! You all did an amazing job. Thank you! read more

Chuck E. Cheese - Pizza Near Me - Brentwood, California

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LaNiece is great. All the employees were welcoming and helpful. Clean bathrooms. Larger than San Bruno location.

The staff was very courteous and the facility was clean. We went at an off time so it wasn't too busy. There were about 3 games that weren't working but for the most part all the cooler games worked. We didn't order food but their menu looked good and it had a good reputation. I guess the food improved during covid. The menu is pretty extensive for what it is The price for an hour of unlimited games is a good value for us. We've been to this location about 4 times and have never had a negative experience. read more

Had a birthday party for a 6-year-old, and it was the perfect venue at Chuck E. Cheese. He wanted arcades, and he won prizes. He was so excited, and so were all the little cousins. Surprisingly, the pizza had a crisp crust with fresh ingredients! We had low expectations for the food because who would think a place like this had good pizza!? The garlic crust was good, and we like crispy bottom crusts. Wings were good according to the family who had them (they had buffalo spicy and barbeque with celery sticks). We had a long table with the birthday package and a big family, so there was plenty of seating. The price was reasonable, and we ordered three extra pizzas for the adults and one cheese pizza for the kids. We had an EXCELLENT server, Izzy, who was wonderful and made it even more fun! She was efficient, kind, a hard worker, and attentive- we loved her! We loved the show with Chuck E. Cheese, and it was nice that other kids in the place could enjoy it, too. Sometimes, I had heard that Chuck E. Cheese was not as good a place to go to as before when we used to have our kid's birthday when they were young, so we were hesitant. However, we were very happy, and the customers were respectful and enjoying themselves. So those rumors were unfounded if anyone else heard this, and we thoroughly enjoyed ourselves. More importantly, the birthday boy loved his birthday and had lots of memorable fun! We will have more birthday parties here! Useful tips: When the birthday boy gets to go into the tunnel where they blow tickets, use your tee shirt folded over to catch and collect the money in there to hold more! Second tip: get the basic pizza party package (probably cheaper to do your own goodie bags from the dollar store), especially since we had only 5 kids (the rest of us were adults). The basic package was plenty. read more

Chuck E. Cheese - Pretty smart- gather tickets in rolled up tee shirt! - Pizza Near Me - Brentwood, California

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Chuck E. Cheese They have updated all their games. Even add a bouncer which is a separate price from the unlimited game for 1hr. I love their food especially their pizza. They are super clean and they are on top of everything being clean. We continue to come here every other weekend. read more

Chuck E. Cheese - Chuck E. Cheese - Pizza Near Me - Brentwood, California

Let people bring outside food for toddlers. My son is 3 and a very picky eater. The teen working at the front would not let us in because we had a McDonald's bag of chicken nuggets. I let her know my son will not eat anything else. She still would not allow us to come in. If we didn't drive almost an hour to come here with family I would have just left. So I'm leaving a review of 1 star. read more

Our family loves Chuck e! We've been coming to this location since my daughter was 2, so 4 years. We always feel welcomed at this location. The staff are amazing and always so kind. My daughter loves when Chuck e. Comes out and dances with the kids. As a family of 4 we love that we can come here and play unlimited games for an hour. I also highly recommend having a birthday party here!! Having it at Chuck e took the pressure off of me and allowed me to enjoy my daughter's birthday. The value of the package was extremely reasonable for what they offer! Thank you Chuck e for being one of our favorite home town spots to make family memories! read more

Great place if you set your expectations correctly. Don't expect 5 star service but do expect 5 star fun for the kiddos. There's plenty of games to keep toddler age to young kids busy. I like the card system at each game. Makes it super easy to run around and play the games or do the kiddie rides. Plus seeing all the digital tickets at the prize center was cool. I remember the days of paper tickets and the manual counting. Times have definitely changed! I'm glad because it's faster, efficient and eco friendly. I didn't order the food since we stopped by after a meal but it didn't look half bad. read more

I recently had a very disappointing experience at Chuck E. Cheese. On a day where temperatures soared over 100 degrees, the establishment "said" the air conditioning was broken when we asked if they could lower the temperature, making it extremely uncomfortable for everyone inside. Why even open on such a hot day if you can't safely accommodate customers during a heatwave? To add to the discomfort, we had to pick up our food order ourselves from pretty much the kitchen. This must be a new implementation because I've been to this location a couple times prior and the staff would bring your order to your table as any restaurant does when you dine in. While we were there we also witnessed the manager treating their staff poorly, attitude, snarky remarks, sharp tone, which was disheartening and added to the negative atmosphere. The worst part of our visit was that the establishment abruptly closed without any warning to the customers. They just turned the power off and started cleaning, what happened to announcing to the customers that you're closing soon 30-15 minutes prior so people know to wrap up and start organizing their kids to leave?? We were forced to rush the our table and sing happy birthday to my son in the dark as staff cleaned around us. Overall, this visit was unacceptable, there aren't a ton of kid centered places in this area so it's unfortunate the place that is available to us is treated like an afterthought. I hope management takes serious steps to improve their customer service and overall environment. read more

My husband and our 3 daughters went to Chuck E. Cheese today and we had the pleasure of being taken care of by Denise. Denise helped up sign up for an amazing package. She explained the benefits of it so well. When we walked in it wasn't super busy but it became busier and busier while we were there. Denise is super woman, literally! She was taking care of both the front station and prize checkout station all by herself and she did it with a smile on her face with each customer no matter how busy it was. She's beyond amazing!! Thank you Denise for making my daughter's 5th Birthday visit so wonderful and fun! The food was delicious! The ambiance was very nice and Chuck E. Cheese looked very cleaned and well taken care of. My family and I will definitely visit again. Thank you Denise for the Beyond amazing customer service and to the lady in the kitchen making delicious pizzas. read more

Suddenly the trampoline is an extra $15 every visit. Even if you bring their socks to use again. What a joke. We used it for 10min. lol Seems like quite the ruse to get extra money while more kids are on winter break. read more

Solid four stars for the category it's in. Major props given for the fact that this is one of the ONLY chain "run around" kid venues in town around here. They could afford to be pretty crappy if they wanted to because of the lack of competition, but they keep their standards decent and our family appreciates that. Wish they still had the pre-Covid play structure...but I also imagine the decrepit little corners filled with kid germs that must have bread in there, so I'm kind of on the fence about this not being here anymore. The bathroom could use a bit more regular attendance but it's not the worst we've seen. I guess just thanks for being here Chuck E. from all the parents in the area! You save our sanity on a regular basis. read more

Chuck E. Cheese - They added some games and rearranged some others. (Feb 2023) - Pizza Near Me - Brentwood, California

I am extremely upset with the way I was treated at your Brentwood Chuck E. Cheese location. I came in today 1/27/24 and ordered our food at 5:50pm. I was not given a wait time, however given our past experience here, food typically takes about 30-40min so I didn't think to ask for a wait time. 45 minutes later, our food was not ready so I inquired at the kitchen about a wait time. They told me that the host should have informed us that it was an hour long wait for the food. Here is where the issue is. I originally purchased a 60min play card when I ordered. Had I been informed that the food was going to take a minimum of 1 hour, I would have purchased a 90 or 120 minute game card instead. So I asked the person at the kitchen if they would be able to add additional minutes to the game card (I would have gladly purchased more but for the price difference from 60 to 90 minutes, not full price - because I should have been informed of the wait time). She offered to give us an extra 20min on our card for the inconvenience. I gladly accepted and said I would be right back with the play card. When I returned, the manager (Meg) came out extremely rude and disrespectful. Told me that she was there when I ordered (which she wasn't) and stated that she witnessed the host telling me a 1.5hr wait time which NEVER HAPPENED. She was absolutely not standing there when I ordered, and had I been informed of the wait time, I would have immediately purchased more minutes. She walked away in the middle of me speaking to her and was just rude. Like I said, paying for the difference was not an issue. I was not looking for free minutes. But her rude and disrespectful attitude toward me, and her inability to rectify the situation was not appreciated and I honestly may never visit this Chuck E Cheese again. read more

I decided to take my daughter here since she's been asking (for a while now) because of all the Chuck E. Cheese commercials she sees. I wasn't sure what to expect since it's been almost 8 years since I last visited when my son was her age. I was greeted instantly when we walked in. They checked for my vaccinations and stamped our hands. Then at the register, another employee helped us and she was nice and friendly. I explained I haven't been here in so long and she told me what to do. Now they have cards that's loaded and you just wear it around your wrist, tap the machine you want to play and ta da! Very smooth and easy process. The place was nice and clean. A lot has changed. They have a special sitting area where they host parties and a stage. The game machines was spread around. We had a problem with one of the machines and a technician was there to help fix the problem. I also needed to go home because I had a notification that a package was delivered and was going to come back. What I didnt know was, you could PAUSE your playtime. Actually, I forgot it was timed play altogether so I called and talked to a lady (I forgot her name) who told me she can fix the time when I come back. Seriously, the customer service that I received was incredible. I wasn't expecting that at all for some reason but EVERYONE I communicated with that day was very nice and helpful. I wouldn't mind coming back again! Thank you to everyone who was working on last Friday, Dec the 3rd around 330pm to almost 5pm. Y'all are appreciated! read more

Chuck E. Cheese - The claw machine - Pizza Near Me - Brentwood, California

Soooo we go to Chuck E. Cheese A LOT back home in San Diego so we are familiar. 1. Took forever for someone to actually acknowledge we were waiting to be stamped to enter. We could have easily walked in and no one would have noticed. That said, hate was open for the exit allowing anyone to have also left. 2. Apparently the credit/debit system is down. So they were realizing it while we were there. Fine, things happen. But we were 3 adults and 4 kids. My husband had to leave and find an atm to get $220 in cash to actually pay. The girl wouldn't let the kids have their cups or the play cards etc until he came back. Some leniency would have been nice considering the major inconvenience to us. 3. Watched a family just walk out, no one went to check them out. This is MAJOR red flag for me at a CEC and I hope corporate sees this as it's a huge reason we like CEC. 4. Food was eh at best. 5. The lag time between when your card can be used on time play is way longer then what I'd consider normal. You get less credits per swipe here for games then other location, overall a rip off for you money. 6. I truly think that the attitude was higher bc of them dealing with the issues of the processing machine. But considering we stood there waiting for 15 min to start after waiting 5 min to be checked in, they could have added additional time or offered something extra for the 4 kids under 6 who waited as patiently as possible. Overall very disappointed. read more

Had a very poor experience at this location. It's dirty. Many of the staff and especially the management are rude. I witnessed them belittle their teen employees. I had an issue with something and the manager Lola (whatever her name was - I think it's that) was not only unhelpful but abrupt with me for no reason. She turned it into some weirdly unnecessary exchange where her attitude was aggressive. Her facial expressions and tone really amplified her rude words. The walked away very confused at this exchange and she didn't even help me. read more

My kid always has a good time here and staff are always nice. Especially Zamaya who went above and beyond for us today. There is also an older woman (she wears the purple collared shirt) usually at the front who's great. Thank y'all! read more

Brought my 3-year-old to celebrate his birthday and we were pretty impressed. Pizzas were good, attendants were friendly, games were all in working condition and the place was clean despite all the children! 2 alcoholic drinks maximum per ID. Yes, I had a beer with my pizza *gasp* read more

The service is kind but it's lame I spent over $200 here to have a decent day, stayed for nearly 5 hours. My two year old took her card and lost it I had just reloaded it. They want me to pay for a new card, I get no tickets I earned and to top it off I don't even get the $20 reload I had just done that we didn't use back. I feel a little robbed. I now see why I wasn't allowed here as a child. If passes are transferable and you want one you can have mine. Also there's a pair of socks for the trampoline I was forced to buy even though I brought my own because money is crazy tight. I left the socks behind $15 for the trampoline and no choice to opt out of buying socks even you have the proper ones is ridiculous this place is for families and children why rob them?! read more

Man, what a disservice this does to Mr Charles Entertainment Cheese himself. There's only 1 animatronic and all he does is look back and forth, back and forth. Worst of all, he's an older design and doesn't match either the suit actor or the videos that play. Sad, sad, sad. Secondly there's no ball pit, no tubes to climb in, nothing. Just those same games you would see at a round one or any other pop up/temp arcade. You know the ones, the ones that aren't bolted into the ground in case this place decides to close suddenly in the middle of the night without warning. Lastly, and strangest of all, even though CEC is a franchise, if you fill up your card at one location guess what? You can only redeem it at that location. If you go to another CEC your card shows as empty and to have to refill your card again at that location. WTH? If I go a round one, I can add funds to my card at any round one and use it at any round one. Not here though. That's a real scummy thing to do. This place is a shadow of it's former self. I don't think Mr Cheese has passed on (then again I don't know the lifespan of anthropomorphized mice) but if he has he would surely be rolling in his grave at the sight of what's become of his one great franchised establishment. Food was fine, although $12 for the salad bar is a little steep. That's how they get ya. read more

Great place for kids to have fun in Brentwood/Antioch. Has a second birthday party on 12/14. When you book a party know that it's not a private room. It's a bunch of tables laid horizontally with other parties. We did the 3-5 time slot. The busiest time slot is generally 12-2. It was a Saturday and of course crazy busy. The staff was quite overwhelmed. I probably waited about 20 minutes, cutting into our party time just waiting to be helped. But our party hostess, Hailey was amazing. We get to the table- she checks ins. She checks all the orders, checks on our party several times, cuts the cake, serves the food. Just exceptional customer service. She went above and beyond what a hostess would. Games were great but I didn't see staff patrolling the floors. A copy of the games we couldn't touch because of spills and melted ice cream. Since this was a birthday package we booked for ultimates gameplay for 2 hours. TIP- the unlimited package is with it! You run out of coins quickly otherwise and if you are booking with a birthday package it's only $7 more per person. The games are fun and interactive. Clean facility and an affordable location for birthdays. read more

Chuck E. Cheese - Packed house in a Saturday - Pizza Near Me - Brentwood, California

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We came here for the first time since moving to the Brentwood area and we were excited for this place to open up. It is conveniently located off of the freeway. We had no trouble parking. With two children we bought 2 one hour passes which was enough for our whole family of four. By the time someone is halfway done with the game the card can be used for another game. I love how they omitted the paper tickets: less counting less mess, and less litter! The card even says how much more time we have since we started which is great to keep track. Facility is very clean and I haven't seen any garbage anywhere on the floor. My children, ages nine and seven, have been anticipating this family trip!!! read more

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On Saturday I had my sons first birthday here ! My party house was Shanna (I hope I got it right ) she was amazing !! She guided me through how the whole day was going to go ! i was able to be stress free while she handled everything for me !! I will definitely plan for my son to have more birthday parties here ! read more

Horrible service the staff doesn't even work they all kind of hang out. When asking for anything they all had attitude like they actually had to work read more

This is a hard review to write. They have good and bad issues. They need more employees it seems that a lot of stuff is being slacked on like cleaning of areas and bathrooms. At one point there was about 8 families in line for the prize counter as well as 4 families at the checkout line but only 1 employee managing both for awhile. But it's also not always like this there is some times where there is an abundance of employees and things are running smoothly and everything is clean. It's a great place for kids, even adults. Because I will admit I have become addicted to the spongebob game where you get cards. My kids love just about everything they can play. They especially love the merry go round, Chuck E. Cheese car ride or any picture taking booth. The food is okay, it's not something I'd specifically ask for when I want pizza. But I'll eat it when my kids and I are hungry after playing games for a few hours. read more

Chuck E. Cheese - Pizza Near Me - Brentwood, California

Worst food service ever!!!!! Waited for my pizza more than 2 hrs! Kept telling me it would be a few more minutes but ended being over 2 hrs!!!!!!! read more

Slow customer service ! 'Waited to order for 25 minutes , and the place was pretty empty ! ordered a birthday cake , and they keep telling me I'll have it in a few minutes , and that was over 30 mins ago ! Currently still waiting on a cake ! thought they were premade so what is the deal ! read more

Horrible new manager with horrible attitude, everything costs about 40% more ($18 for 8-10 wings, $12 salad bar, 75¢ ranch [used to be free], drink cups cost an arm, etc.). horrible scheduling of employees(one person running register and prizes while manager stands around talking and watching. Pretty clean otherwise, but management and prices are horrible and you should go elsewhere.. Chuck E Cheese shouldn't cost a whole bill for two kids read more

Went there yesterday with my niece and a few family members. Purchased a summer pass but the manager or whoever that person that acted like she was in charge was super rude and failed to explain the summer pass properly. I paid for the pass and $60 worth of food thinking it was discounted but after reviewing my receipt realized it wasn't. I had to download a qr code from an app and present at the time of food purchase. That's silly. The discount should have been taken right away or at least be explained that a qr code was needed. She couldn't be bothered explaining those details. That person shouldn't be working at chuck e cheese. I came back to purchase trampoline time and she was gonna charge me 20 bucks when it should be 10 bucks cause i just purchased a summer pass. She said she didn't remember me and asked for my receipt. There wasn't a whole lot of people there at the time. Terrible attitude. I spent another 50 bucks to get additional time since the summer pass is only good for 45 games as opposed to buying time on a regular card. A much better deal. Do your research before you go there as the staff have zero interest and doesn't really care about anything but finishing their shift and getting the hell out of dodge. Not a happy place. read more