I normally order my pizza from a different Pizza Guys location, but this was a happy accident! I have to first start off with how we got to this location, then I will explain how AWESOME they were!
My husband placed our order online for us to pick up at, what we thought was our usual location (not this one). When we arrived at the other location it was revealed that they didn't have an order for us. After talking back and forth with the girl at the front, she told us we "might have" placed our order for the other location (this one I'm reviewing).
It was completely our mistake, but the girl told us that she'd take our order instead and "make it fast". Confused, we told her it wouldn't be right to do that and it WAS our mistake. She told us a couple more times she would take BETTER care of us and to tell her our order. Disgusted with her openly trying to steal money from another location, we asked where the other place was. She refused to check if our order had gone there and would only tell us they were "somewhere on Balfour".
We had to drive up and down the street as we didn't think to bring our phones to pick up pizza, and were relieved to finally find it. I felt I HAD to say something to them and told the guys working what happened, but they already KNEW it was happening.
They told me I wasn't the first person to bring this to their attention, but there wasn't anything they could do about it. They were very grateful that we still showed and gave us a choice of a freebie to thank us (they did not expect me to review). Not only that, but they made our salads FRESH, explaining that they wait until the customer arrives to make them (something the other location didn't do as I have had soggy croutons and such from it sitting).
I am not joking when I say that the salad was the BEST salad I have EVER had from Pizza Guys! Not only that, but even though we were late getting there, the calzones we ordered were still piping hot! All of our food was juicy and delish! The salads were fresh and just how we wanted them. Our order was spot on! My husband and I both agreed that the extra distance was WORTH IT as the other location was NEVER as good!
These guys really know how to make the food and they seem to take some pride in it too. I noticed, while we waited a minute more for our salads, that they were checking and re-checking and working like a real team. I will GLADLY come here from NOW ON for my Pizza Guys fix. They did an amazing job, were super friendly and apologetic (because it took a minute to make our salads), and were all around a great group of guys! Thank you and keep up the great work! You got my business! read more