We hired J Sewer & Drain to install a new catch basin in September 2025 after the wall of our old…read moreone collapsed. The quoting process and installation initially went smoothly. A couple of weeks later, we noticed the soil around the catch basin beginning to sink. Over time, the settling worsened to the point where part of the catch basin wall and some of our foundation became visible, which was understandably concerning. Communication was slow at first, and it took some persistence to get follow-up. Eventually, J Sewer & Drain did come out to inspect the catch basin. After their evaluation, they indicated that the installation itself appears to be sound and that the settling is likely due to soil compaction issues rather than a structural problem with the basin. Since the inspection, things seem to be stable and okay. While the situation was stressful and the communication gap was frustrating, I do appreciate that they ultimately came out to assess the issue and explain their findings. Thank you!

J Sewer fixed my kitchen sink. Luis T came to my house and explained the situation, how it…read morehappened, and provided a couple solutions to the problem. He was also able to answer all of my questions thoroughly. He moved quickly and did not need any of my help. In total, fixing and replacing the p-trap under my kitchen sink ended up being a little over $300 which is fine because he tested it multiple times including with the garbage disposal running.

Nothing makes me happier than seeing people become true experts at what they do…read more This company specializes in water heaters, and it shows. A few years ago, when ours unexpectedly went out, they were like a SWAT team. They arrived quickly, cleaned everything up, and had a new water heater installed in no time. This morning, I took a very cold shower, which was not how I wanted to start my day. We discovered the pilot light had gone out. My husband tried resetting it without success, so he called them. They asked him to send a few pictures, immediately diagnosed the issue, and texted him a short video showing exactly how to reset it. A few minutes later, we had hot water again. That's what great companies do. They're prepared, they know their craft inside and out, and they make solving problems look easy. If you need a water heater, I honestly wouldn't call anyone else. Thank you for always being there when we need you.

During the Fourth of July weekend, the couple residing in my rental unit departed for a vacation,…read moregranting me permission to enter their home for preventive maintenance. Upon inspection, I discovered that the water heater was not functioning, as there was no hot water available in the unit. To address this issue, I contacted the RHEEM customer service number displayed on the water heater. A technician promptly returned my call and attempted to guide me through various troubleshooting steps to reignite the unit; however, these efforts proved unsuccessful. The technician ultimately suggested that a specific component had likely malfunctioned and provided me with a list of certified Rheem technicians in the Chicago area. Unfortunately, the Rheem technician I reached out to from that list did not respond to my inquiries. I have had great luck with businesses on Yelp that received a large number of favorable reviews over a long period of time. For that reason, I decided to contact Fast Plumbing 247. I was fortunate to speak with a plumber named Matt, who returned my call within a matter of minutes. He requested that I send him photographs of the water heater's model number and the unit itself. After reviewing the images, Matt promptly called me back and provided clear, step-by-step instructions on how to restore the water heater to working order. Remarkably, his guidance proved effective, and I was able to resolve the issue. Once again, the unit has hot water. What truly stood out during my interaction with Matt was not only his willingness to share his technical knowledge but also his remarkable patience. I struggle with even simple tasks of this nature, and Matt's calm demeanor made the process significantly easier. He meticulously explained how to remove the guard to access the pilot light window, advised me on the best positioning to view this awkwardly placed window, and guided me through the steps to relight the pilot light and restore the water heater's functionality. Thanks to Matt's expertise, I am able to enjoy the holiday weekend without further complications. Based on this experience with Matt, it is evident that the plumbers at Fast Plumbing 247 are not only responsive and technically skilled but also honest in their dealings. I fully intend to rely on their services for any future plumbing needs and wholeheartedly recommend this company to others.

I just had Nick come out to troubleshoot a water heater repair caused by a leak from a saddle valve…read moreabove my furnace heading to my furnace humidifier causing the pilot light to go out to to the pooling water and moisture at the base of the unit. The service team was able to fit me in same day by putting me on standby. Nick was able to diagnose, stop the leak, inspect that the leak had done no further damage, and ultimately get the water heater working within 5 minutes of his arrival. Better yet, he said it was a simple fix and did not charge me, but just asked that I keep them at the top of my list for my next job! Very friendly and presentable all the way. He also assessed my heater and said I probably had about another two years to go before needing to replace, and gave me a written quote for a new water heater and to replace the saddle valve with an angle stop. The angle stop cost was a bit high, but the water heater replacement was very reasonable (just being fair). I am definitely going to reach out to them for my next plumbing job.

This was my fourth time using this company, and once again they were outstanding. They are…read moreconsistently timely, prompt, fast, and extremely professional. Every technician I've worked with has been knowledgeable, competent, and genuinely trustworthy -- which is rare these days. I'll be honest: I was a little nervous at first because I kept reaching their emergency line over the weekend and holidays, and I wondered if they might be getting too big. But after this visit, I realized it's probably just because they're that in demand -- and I see why. They even honored a coupon I sent 30 minutes after I paid, which they absolutely didn't have to do. That level of integrity means a lot. I truly hope the owner takes great care of this team -- they deserve it. I trust this company's name completely, even with so many other 5-star plumbing companies out there. This one stands above the rest.

The service was great from inception to completion. The tech working that installed the toilet was…read moreamazing doing a thorough job and even made sure to clean up under where the toilet was so any lingering scents, grime, bacteria, etc. beneath were gone. In the beginning I was a bit skeptical of a $49 quote fee but the price was right and I did use them so they credited it to the bill. I'm having them come back out to replace the water heater soon. 10 out of 10 and 5 stars.

I called these people for a estimate to get my neighbor's water heater fixed. It was getting blown…read moreout. I was relighting it for a week. She's elderly so I'm helping her out and they the woman on the phone at the company was spectacular. The two guys that came over were not, they were high pressure salespeople. Gave her two costs over $1200 to fix it and over $3,500 for a replacement and they were doing the high pressure thing to her and she is on a fixed income and it's just s***** business in my opinion. I ended up going with another plumbing company getting a new a new water heater put in for under $1,500. Do not call this place. They will rip you off if you let them. don't. The furnace she had put in is only $650 at menards. Glad you replied Joe and are taking this seriously, but the damage has already been done. When your 2 folks were at her house diagnosing the problem, I spoke with them over the phone for a good 10 minutes. She told me afterwards she was so happy she had me to tell her to say "no thank you" because of the pressure and ridiculous prices your guys had put on her. They had an answer to everything (even to me) of why it is that expensive, like they have been through this exact practice, over and over and over. I don't really care for any more of your lip service, I will just never use your company again and tell my friends and family to avoid S and J Plumbing & Sewer 100% of the time. A cheap 40 gallon $650 water heater that takes 2-3 hours to put in should never be $3000. Shame shame trying to take advantage of the elderly on a fixed income.

For some reason, the moment I saw Andres' page, read some reviews, I had a good feeling about him…read more He was the FIRST of three quotes I requested. Because of MY scheduling conflicts, he was the LAST of three quotes I received. But as the saying goes.. "save the best for last". That statement couldn't me more true. I was lucky enough to watch him work and actually TEST what was going on BEFORE telling me how bad of a problem we had. The other two quotes I received saw the problem, tested nothing, and said they needed to excavate and because of that, the price was going to be way more. Their process was..."break the concrete, THEN rod the pipe to see if there's a clog", which would also be an all day job with a team. Andres insisted on rodding the pipe first, and that he'd be done in 20 minutes. He said IF that didn't work, (because he was going to test it again), THEN he would have to break open the concrete. I don't know about you, but that seems like a much more sensible option. He let me watch as he pulled all kinds of debris out of our kitchen stack drain. By the end, he had a nice sized pile, and water was flowing through there like Niagara Falls. He was done in 20 mins, as promised. Since he was there, I asked him if he had time to check our tenant's unit because they were having some drainage issues. He said he was trying to avoid rush hour, so why not? Lucky for us, he fixed another clogged drain, and a leaking pipe that we had no idea about! While we were talking, I asked him if he has a team he works with. His response: "No, I work alone because I don't trust other people to do good work and do it right". He also cleaned up after himself (you'd be surprised, but this is not always the case when people come work in your home), and I insisted on cleaning so he could leave, but he refused. He'll be back soon for some more work and I'm thankful to know we'll be in good hands. The world seriously needs more people like Andres. If I could give more than 5 stars, I would. Thank you again!!

Made himself available on the weekend, sorted out the problem, reasonable charge. Easy to work…read morewith. What's not to like? Highly recommend.

very professional service. Tech arrived as scheduled and was very concerned with our problem and…read moreoffered option to solve it

It's been a while (2022), but they came out to look at a leak with one of our water heaters. They…read morefound multiple issues and said the equipment was too old and they needed to replace both of them. They quoted us $5k and some additional cost to check the HVAC while they were there. The HVAC check seemed like everything was fine, but they used it as a sales op to try and sell me new furnace and humidifier, which was working fine at the time (and continues to function 4 years later). Thankfully their 1-year VIP service was the most valuable part of it, because one of the joins for the new water heaters started leaking again almost 12 months later. However, when they came out, they couldn't get the water main to close in our unit, so they quoted me to replace it as an additional cost instead. We said no, and gradually loosened the water main valve to the point where we could get it to close. We believe it was debris from the water main for the building being shut off multiple times for other work recently. Once we resolved that issue, we were able to get them to actually repair their failing original work at no cost. Not sure I would recommend.

Service was great, but the attitude was not and taking advantage of the customer came first before…read morehelping the customer solve a problem. As soon as Matthew came in the door, he asked for money. Who does that? Than, he gave a quote of $450, in which $150 that we prepaid was going to be used for the $450. When the job finished, he asked for $625 + $150 = $775 which is ridiculous. Then he played the part of the victim by saying "don't play any games with me" The guy is very narcissist.

Avoid. This man was very abusive (toxic) in how he spoke to me and acted. Obviously he made me very…read moreuncomfortable. In addition, he told me I had to leave my own bathroom so he could look at it which no other plumber has done. He had no idea about our very common plumbing setup but told me he was an expert plumber. I hired someone else who did the job well, was professional and respectful and charged a fair price for the work.

Sam communicated well, timely, and quoted reasonably. I appreciated that he took the time to…read moreexplain the complexities of the work needed. Very professional and I highly recommend.

I needed to have the shut off valve under my kitchen sink replaced. The valve that was installed…read morecontinues to leak even after a second visit to stop the leak. I will contest the charges with my credit card company and hire just about anyone else. A really bad experience.