This is a full contact car wash. Before you enter there are signs directing you to remove antenna and tow hitch, fold in your mirrors and more. They also state they are not responsible for after market items on your vehicle. That sign made me very concerned about the agressiveness of this car wash. No doubt they are for liability purposes. There are two lanes with gates. Pay at the kiosk before the gate and wait for the gate to open. If there is a line to enter the car wash the gate will delay opening. Also, the lanes alternate opening. A staff member was on hand to assist with operating the kiosk on the day of our visit. You choose your level of wash: basic through 'the works'. Two other staff members were using soft cleaning pads on long poles to wipe down exterior windows and vehicle fronts before entering the car wash. We were guided in by an attendent and instructed to put the vehicle in neutral during the ride through. The first set of rollers go over the front, top and back of the vehucle while spinning and a second set go across the sides a bit further in. After a quick rinse, wax was sprayed on the exterior before a final rinse and blow dry. The dryer sounds like a jet engine! The forward momentum of our vehicle was released as soon as we hit the dryer so be sure to shift into drive and slowly make your way through the dryer to get out of the next cars path. You exit onto a shared shopping plaza roadway. Our vehicle is clean and shiny and the antenna intact, so mission accomplished read more

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We won't come here again. All 3 stars are for the lady and young guy pre rinsing the cars, they did awesome! But we paid for the towel at the kiosk expecting those little microfiber towels to wipe down the interior, but instead we were handing a soaking wet kitchen towel that left red fibers all over the dash. And there are no free vacuums after you go through the wash?!?! That's not normal. read more

Elephant Car Wash - Soaking wet kitchen towel - Car Wash Near Me - Maple Valley, Washington

I don't know why there are negative reviews on the site about this location. I have always had a great experience here and want to recognize the performance of the team at this location. I got my wife the unlimited monthly wash package. She has a newer vehicle And wants to keep the paint free of contaminants and Rohde grime. Since she hast to drive through construction zones every day that has become more important for us. We like to go earlier in the morning as there are not big lines at that time. The staff is extremely accommodating and friendly. No matter when we have gone they have been friendly and welcoming and done. A great job on our cars. I highly recommend this location. read more

Subscriber for years. Last week was a first. In the middle of the car wash my vehicle was hit in the rear by the vehicle behind me. The driver behind me failed to put his vehicle in neutral. Not sure what can be done to prevent this from happening to anyone else. Manager was willing to call police so I could report the incident read more

Came in about a year ago and hadn't had the car cleaned in quite some time. Adam was awesome and took on our very dirty car. Thank you Adam!!! read more

Last week, I took my truck through the Pink Elephant Car Wash. During the wash, the employees did not turn off the top brush as they normally do for my vehicle (I've used this location several times without issue). As a result, the brush caught on my roof rack, pulling it off and causing part of it to be lost. Steve the employee was present at the time and acknowledged that the top brush had not been turned off as required. However, when I returned today to discuss the incident, Steve informed me that the owner Andrew Haney had decided the car wash was not responsible for the damage--despite the admitted oversight by the staff and admission the brush had not been turned off. At the time of incident Steve admitted they were at fault. Andrew the owner decided because the roof rack was an aftermarket part his car wash would not be responsible.Horrible customer service and I will never take any of our vehicles back to this car wash. read more

Adam and Quinn were on point. I felt like a high roller coming here. Washed my truck thoroughly. Adam's even washed out the bed of my truck! The quality of their work was above par. And you really do get what you pay for here. Will definitely come back here again. By the way, they also provide oil changes here. read more

Stopped by the Maple Valley Elephant Car Wash while killing some time. My truck was filthy and really in need of a good scrub. I was greeted by a super friendly gentleman, named, Adam. He noticed that I had some leftover gravel in the bed of my truck. Then without me asking offered to pressure wash it out. This day and age I feel it's important to recognize great customer service! Both Adam and Jacob were awesome today and went above and beyond. I really appreciated the extra love they gave my truck. Thanks again Adam and Jacob my truck looks so much better! read more

Service. I bought the membership and they didn't validate it. So I couldn't use it. And I paid for the service and they scratched my car. No use this one read more

Each time I have gotten my car washed here I have appreciated Adam and his friendly smile and hustle. He isn't alone...all the people I've seen working have been super pleasant and helpful and act like they appreciate my business. read more

Love Elephant car wash in Maple Valley. Adam and Luke did a great being attentive and super thorough with their work. Their monthly pass is the best value. It's the best. read more

I have been going to the eco wash in Black Diamond but got a promotional coupon for a free wash from this company so I decided to give them a try. Sure enough when I got there and scanned my coupon the machine told me it was invalid. I checked to make sure it wasn't expired, it wasn't so I tried again and got the same results. I sat there for a few minutes trying to get someone's attention but I was just ignored. Here's a thought If your a company trying to get people to try your product, make sure they are able to with little to no stress. Back to eco wash I go. read more

Great service! The two boys, simon and hayden were very helpful and very kind. Will be going here again!

With I could give zero stars. This place is a joke and waste of time and money. I just drove back from Lake Chelan and wanted to get the bugs off my windshield and front of my car. Went through the car wash and the front is still covered in bugs. Lastly, the track pushes you out of the wash/dry area quickly...literally maybe 7 seconds of dry time. With the heat we are having it dried into water spots. It's no wonder they have a 'tips bucket' at the beginning...before you can see the crappy results. Disappointed is an understatement. Forgot to mention, there is only one vacuum across the entire property...and...it doesn't work. Running a business like this is the fastest way to run it out of business. read more

Adam and Will are fabulous! So customer service first and made sure that I was through in a timely fashion. highly recommend!

adam and james i think their names were. absolutely killed it, my car was COVERED in seeds that stick on like wet paper. dried on, recovered and caked up paper machet basically. had to get their names and give them a shout, i was NOT expecting my car to get this clean. i got a favorite carwash now read more

Elephant Car Wash - Car Wash Near Me - Maple Valley, Washington

So I use to think this place was good, but my past two experiences have proven this wrong. Last time I went and paid for the ivory wash they didn't get my tires as I paid for. What was worse, was that when I was coming out of the wash I had to slam my brakes on to keep the guy drying the car from being hit. I was still on the belt and the back of my suv kept on being lifted up by the belt. Don't really feel like being put in a position of keeping my car safe and running over the help... finally today, sat waiting while the guy sprayed the car off in front of me for almost ten minutes. Obviously helping a buddy out with a wash, but don't do it on my time. Update: gave some more stars. Have been back a few times and seem to be doing better. Even got my oil changed quickly and without hassle. read more

Quick and efficient oil change, friendly service. No line on a Sunday afternoon. Better customer service than some other places in the area. Took 12 minutes. read more

Adam at the car wash was great. Gave my car some extra care while I stopped by. Love dropping by here and feel taken care of!

I am very impressed! One of the workers, Adam was really nice and helpful and did a great job on my car!

The only reason why I gave 4 stars was the card reader not working. It happened twice and my suggestion is to replace it. It being outside may be affected. Other than that, service has always been great and consistent. The boys are doing their best. Plus, the prices here are a lot lower than many other cities. Also, you get what you paid for. A professional detailing may be the solution for suv's needing more detailing. To me, this is a wash and go place. I've not had issues getting my suv cleaned. I, also, tip as the boys work in the hottest and the coldest temperatures. I can appreciate that the boys are working and not getting in to trouble. I would like to see more females working here, as well. read more

Elephant Car Wash - Diligently wiping off my suv. - Car Wash Near Me - Maple Valley, Washington

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Maple Valley - this place is a dump with equipment that does not work or clean. Owner does not care about the place - broken equipment and asphalt are all items that have been over a year old. Brown Bear here we come. read more

The one in four corners of Maple Valley... their attitude and customer service is not the best... Their car wash isn't much better. I noticed recently that they have closed down it's rumored they are remodeling. read more

This used to be a great place to get oil changed and car washed. The last 3 times however has not been good. The guys have been grumpy and my 8 year old niece could wash my car better. $98 dollars is too much to pay for a simple oil change and car wash especially with grumpy service and a dirty car. Not to mention two new scratches. I've learned my lesson. read more

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Wow! My car looked like new! This was my first time using Elephant Car Wash & Express Lube in Maple Valley. I brought my very dirty car in for a much needed wash, vacuum and tire detail. I printed a coupon from the web, thinking my wash would be $13. Wrong! I received $12 off my Gold Level Wash, leaving me to pay $23.86. I was not prepared to pay that, but my car has not had attention for a very long time. A half hour later they presented me with a NEW car! It looked awesome! Worth every dollar! I have a smaller hatchback, used it to haul alfalfa, straw stuck to the back end of the interior. It was spotless! I am so happy with the end result. The staff was very friendly, hard working and detail orientated. I am now the proud owner of a very clean, like NEW vehicle with182,000 miles! I wondered why I had not done this earlier. Thank you to all the people at Elephant Car Wash & Express Lube! I WILL be back. I was so happy I added a $5 tip! read more

Elephant Car Wash - Looks like NEW! with a mere 182,000 miles! - Car Wash Near Me - Maple Valley, Washington

Stopped in last week to use a coupon for an oil change and wash. They did not have the filter and said to come on on Wednesday and they would get me taken care of. So stopped back by today, everyone was at lunch. They said sorry someone will be right with you. 10 minutes later, the guys finally comes up and said they don't have a filter for me...seriously, its not like I am driving a Lamborghini.... I am driving a Ford edge. Time to find a new place to get the oil changed and car washed. read more

It's been a long while since I've been to this car wash. When I used to go to this place they had a great crew that vacuumed your car, did the windows and at the end would dry it off, do the outside windows and shine the tires for you. I believe this is why I had quit coming to the place. Even before Covid, they went to computers and now there is just one guy that gives the front and back window a quick once over with the soapy brush. There wasn't even anyone there to dry it off and do the tires really quick. I seem to remember a couple of months ago they at least did the final parts. Total was $18.00. I can get a full scrub and run through the wash for $12.00 at Chevron just up the road. I will most certainly do that next time. I'd like to add that there was no friendly greeting or thank you during the entire process. This seems to be an owner problem with just a slight mx of finding good help these days. read more

While adding oil to my vehicle, the lube tech drug the hose fitting over my fender scratching and chipping the paint. I tried to reach the owner Andrew to discuss, but he is not responsive. Andrews lack of professionalism appears to be showing results by the lack of cars in line for service. Good luck Andrew. read more

The workers are attentive to the little things, like covering the back wiper before entering the car wash. The best part is how thoroughly they wipe down the car at the end. Having a super clean can feels amazing! read more

I was getting a car wash and the man working at the car was was very rude. Needs to learn how to respectfully talk to people and have better customer service. Thoroughly not impressed, won't be coming here again. read more

I should have believed the Yelp reviews about weak vacuums. Wasted my time and $5 in tokens anyway because it's the only one I knew of in the neighborhood. I would have done better with my hand held unit at home. That's how weak. Even brushing stuff toward it it eventually picked up most but not enough. Just ordinary debris This is only about the vacuum. I haven't tried the car wash But if I can't get both ill go somewhere else. Too bad I'll have to drive all the way to Brown Bear read more

For a pretty busy place, not all of the employees are too friendly. I got the gold package wash and not all of the perks included in the package were done on my vehicle. The only friendly employee was the cashier, but for the most part the other employees were not very talkative at all. For a $30 wash, my car was not clean to my liking and I would say they barely touched the inside of the car, even though that was supposed to be included in the package. Next time, I would skip this place and go find another car wash. read more

Horrible service. I pulled up expecting to drop my car off and run to Safeway. But I was informed that they now require you to stay in the car. I asked about the wait and I was informed it would be 5-7 minutes. Well nearly 25 minutes later just pulling in for service. They told me they are switching to Valvoline and this is their process. They need to switch back. I don't have time to wait. And this was one of the reasons I used to go here. I could go grocery shopping and get my oil changed. Needless to say I will not be back. read more

This was the first time I'd ever been in a car wash without personnel attending it and honestly it went really well. My moms car came out super clean and it was really fun! read more

Ohhhh, my bad.....this review was meant for the COVINGTON elephant car wash.....which still sucks!

I am so sorry to say that I had a very unpleasant experience at the Maple Valley Pink Elephant Car Wash today, April 4th, 2021. Unbeknownst to me I just found out that my car's braking system has a hard time going thru the belt. Once I heard and felt the churning and grinding on my wheels I rolled down the window only to hear the person attending me saying "You must have done something wrong". I would like to say the experience got better, but while the wheels were still lurching the next person was passive aggressive and was unhelpful to say the least. It looks like I won't be going thru the car wash with this car, but I would seriously say that maybe I would Never go to this location again. It's too bad, for I want to support our local businesses. Thank you for viewing. read more

I have been coming to this car wash for 10+ years and have gotten to know the employees and the owner. Any issues I have ever had with going through the wash I have been taken care of by the manager and owner. There isn't another car wash around the area that will do even close to a good job compared to the Maple Valley Elephant car wash. I recommend this wash to anyone, especially to people who enjoy keeping there vehicle nice and actually getting a true full wash. read more

Elephant Car Wash - The Elephant car wash is the only place I go and they continue to keep my Tundra to stand out when it's freshly cleaned. - Car Wash Near Me - Maple Valley, Washington

Very good experience her the other day. Pretty usual car wash experience up front: pay, guy sprays the car and scrubs a few spots, then through the wash machine. What really stood out to me, was Ricky in the post wash area where he towel dried my car. It was really, really busy in this area and he did an excellent job of directing cars so they could get their post wash service as fast as possible. He had a smile on his face the entire time and didn't rush the post wash detailing. Also, he made friendly, genuine conversation while he was getting the job done. You could tell Ricky was serious about customer service and creating a positive customer experience (something that is severely lacking these days). Way to go Ricky! read more

Been a pretty regular car wash customer for years and today told my step bumper on the p-up no longer allowed - this plus the one and only time took the wife's van in for an oil change they wanted to argue with me on oil weights- won't be going back as I don't think management and supervisors know what customer service is. Too bad as the kids working their butts off in and out of the car wash seem to have a good attitude and do a solid job read more

Just like their trash can by their vacuum, full of garbage, and dirty. Waste of money to go thru this low level wash with low level folks barely doing their jobs. Go to Chevron wash by Pla Mor great wash, great staff, fair cost no gross trash can and the vacume it actually works unlike this crappy place. read more