This might be another long one...y'all know I'm detailed.
No doubt in my mind that Elena is a good seamstress. What I look for in any business I patronize is great AND consistent customer service. I am spending money I work for(as you do too) so I expect good customer service and I do not settle for anything less (and you shouldn't either). Good customer service is what makes and breaks a business. I feel compelled to highlight the places I have been to that has delivered poorer customer service so that maybe they may read these reviews and level up (as if ) . So, with that being said...here we go!
I've been to the shop three times...I have not to be greeted upon entering on each occasion...I have had to speak first. Although, when waiting other customers walked in and were warmly spoken to.
Bad sign to me.
Fist visit i dropped off a dress to be altered, took measurements, received a ticket and left. Before leaving I was told I would receive a text when my dress was ready.
I received a text the next day notifying me that my dress was ready...must admit I was pleased with the speed of work. I went in that [next] day and tried on the dress. The wasn't as contoured at the waist as I wanted it, however, the alteration was done without flaw. I noticed that I wanted the hem let out and told Elena. She responded as if she were annoyed by my request. I said to myself, no big deal, maybe she's inundated with her workload...I think it's good to give people the benefit of the doubt. Anyway, she told me how much it would be extra and that she will text me when my dress was ready, again on the next day. Ok great! I said my goodbyes and left the shop.
Next day, I received no text...I waited until about 5:15pm before calling. They close at 6pm. When I called the phone rang a few times to many for me...I thought for a minute maybe the shop was closed early and I won't have the dress I need for tomorrow. However, someone answered and just said "Hello"... I responded "Is this Elena's Alterations?", the person who answered said "Yes." I'm thinking wouldn't you answer your business phone properly...anyway, that's kind of trivial so I didn't care. I then told the person who I was and that I wanted to check on my dress, "was it ready for pick up...?" She answered me saying "yes, it was ready last night, I texted you." Hmmmm...I told her that I only received one text and that was before I requested the hem be let out. "I never received your text." is what I told her, she insisted she texted me. I checked my phone, because maybe I'm mistaken...but nope, NO text message. I erased the first (and only) text I received because I did not pick up my dress on my second visit. I left the dress there for an additional service. So, if she would have texted me for the second service, her text would be brand new.
I CANNOT stand when people out right lie to me, it burns me up. Forasmuch as I would like would like to continue to patronize this business I cannot on principle.
I enjoy being greeted upon arrival of entering an establishment, it makes me feel welcomed and that my business is appreciated. I know you know what I mean...right?
AND I cannot tolerate a liar, it's so disrespectful and insulting to my (our) intelligence.
For these reasons I give two stars and will not be back.
Maybe Elena will be the same with ALL of her customers and not select ones and will decide to be honest.
No bueno people.
Smooches read more