I've been to this nail salon twice before, and both times, they did a great job on my nails. This review isn't about the quality of their work, which I've been happy with -- it's about a policy I wasn't made aware of when I booked my latest appointment. I'm a grown responsible adult who keeps a calendar and I fully intended to be at my appointment. My two previous appointments were made same-day, so I never encountered this issue. However, for my third visit, I scheduled in advance for a 9:00 AM appointment. The salon texted me at 8:08 AM to confirm. I was in the shower getting ready and didn't see the message. By the time I got in my car, and my phone synced, I had four texts and a missed call. When I didn't respond by 8:30 AM -- not even 30 minutes later -- they canceled my appointment. I called to explain, and the owner stood by her policy. She said the confirmation texts go out at the same time for everyone the day of the appointment. She said they've never had a problem doing it that way. I understand businesses have their systems, but as a customer, I would have appreciated being told in advance that I'd need to respond to a text within such a tight window or risk losing my spot. I can't think of another professional business -- whether a hair salon, doctor's office, restaurant, or otherwise -- that expects confirmation within 20-30 minutes on the day of the appointment, especially without prior notice. Most give you at least 24 hours, or send multiple reminders with more flexibility. I share this not to criticize their work, but to give a heads-up to anyone considering booking here: make sure you're watching your phone closely the morning of, or your appointment might be gone before you even have a chance to respond. read more

Elena Nail Spa - Texting - Nail Salons Near Me - Newton, North Carolina

Pahoua did such a great job! I got a toe polish change and acrylic overlay on my natural nails with gel polish on top. She turned my nubs to look like actual toes and fingers aha! I'm so glad they moved to a new location. I'll be back for sure. I love how attentive and friendly the nail techs are also! :) read more

Elena Nail Spa - Feeling bold and Springy! Got a pink silver glitter nail accent - Nail Salons Near Me - Newton, North Carolina

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Do not get regular polish on toe or finger nails. It will be off by the evening. Go to a different salon.

Mom had 1 visit and was extremely pleased with whole setup and attention to detail. Will update if her feelings change. read more

I LOVE NY NAILS! I live down the street and finally decided to try them out! I haven't had my nails or toes done in a year so felt it was beyond needed. She did an awesome job on my nails I just said I wanted coffin whit ombré..beautiful and ladies were super nice! The pedicure....yeaaa it was okay. I won't be back here for another one. I have cracks on my heels is the main reason I went and she barely worked with my calluses even on my big toe they're still there. Oh yea and it was 118$ plus tip (I gave 20% on top of this, cause I respect the service industry). read more

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Had high hopes for this nail salon with all these great reviews but my nails did not last & I had to get them removed by my nail tech back home. I went back twice. Not to mention I was there for 5 hours!!! I got a pedi & a full set. (Gel polish & colored acrylic) first time the top coat got real sticky and had a bunch of bumps in it so I had that fixed, the next day I notice my hair getting caught it my nail ? I look and my pinky nail was nearly off, I was so sad because the set was BEAUTIFUL, just too thick an not applied correctly? Anyways it's under NEW MANAGEMENT, and she was very professional with a refund & apologized many times . Unfortunately I won't return nor refer anyone here. read more

Elena Nail Spa - Nail Salons Near Me - Newton, North Carolina

After having several bad experiences with nails salons in the area we finally found the perfect place. Love the owner Elena and the ladies that work here. They are so personal with their customers, they know us by face and name. I would recommend this business to everyone. read more

When I walked in I was so surprised but how cute the decor was- normally places I go to are so basic and blandly decorated so that was a happy change to see! The girl who did my pedicure was very friendly and paid super close attention to detail. Both ladies who worked there held a conversation the whole time and made you feel comfortable and right at home. 10 out of 10 recommend!!! read more

Elena Nail Spa - My perfect pedicure - Nail Salons Near Me - Newton, North Carolina

Best nail salon I've discovered so far. Clean and professional. They know what they doing. You won't be disappointed. Everytime I come in town for vacation. I always come here. read more

Elena Nail Spa - Ombre glitter nails with marble by Kevin. I love it!! More than my expectations - Nail Salons Near Me - Newton, North Carolina

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I came across Elena's on Yelp while searching for a place that did chrome polish and I'm so glad I did. Lo An is amazing and very attentive to detail. My new go-to nail place for sure read more

Elena Nail Spa - Nail Salons Near Me - Newton, North Carolina

This place was awesome! They did a phenomenal job with my glitter ombre dip manicure! Love it!!

Great nail salon! Took daughter to get nails done. They did a great job! Will definitely be going back!

I love these ladies! Super nice and always do a fantastic job on my nails!! Prices are reasonable and they can do anything you want: SNS, gel, etc. read more

Clean, small town salon. I got gel nails, my experience felt rushed. They ended up looking rippled/wrinkled which is typically from thick layers or layers not drying. It wasn't a terrible experience just not what I expected or wanted. read more

I was in town visiting family and needed a quick pedicure. Elena Nail Spa impressed me very much with their level of care and attention to detail! Mai took amazing care of me and I will be definitely going back to get a manicure from her too!! My new favorite place!! I've told all my friends and family in the area about the amazing experience I had!! read more

Absolutely love this place. The hidden gem I have been searching for. The owners are friendly and take care of there customers. I'm sadden that I didn't find this place before, but will definitely be going back from now on. read more

I went to Elena Nails Bar to get my nails done. I requested gel nails because that's what I always get when I go to a nail salon. I sit down, and the guy puts something clear on my nails and has me stick it in the gel machine. I was confused because it was super thick. I don't know much about nails, so I didn't know to question it. I notice that my nails start burning and I am in pain. The guy starts to berate me for not pulling my nails out of the machine before it got too hot, but I had never had gel burn my nails like that before. Turns out I was getting liquid gel or hard gel on my nails, which I didn't want. I just wanted the basic gel polish I always get. The guy said I was lucky to be getting it, and I need to come back and get fill ins from them since "no one else around does this service" a service I never wanted or requested. He said that I should have specified I wanted gel polish but I didn't even know there was two types of gel. I felt very duped and scammed. It's almost like they do this, so you have to come back to them to get the fill ins even though they are lying because you can get the service anywhere by request (not by default like this place). I just wanted the basic gel nail that I normally get, and I had no idea that this liquid gel existed. I am now stuck with it until it grows out, and it looks ridiculous. The only good thing about it is that it doesn't chip, but you also can't get it off without tearing off several layers of your nail with it. If you do make the decision to go there, make sure you question what you are getting from the beginning, or you may get stuck with something you don't want for 30$ more than you expected. (Thought I was gonna spend 30$ with tip and ended up spending $60 with tip on a set of nails I didn't want and will be stuck with in some capacity for 3 months while I let them grow all the way out.) read more

This is the cleanest and friendliest place to have your nails done! I have been so excited to have this place located so close to home. Go visit and see for yourself how terrific and personable they are! Thank you Kevin! read more