I've been to this nail salon twice before, and both times, they did a great job on my nails. This…read morereview isn't about the quality of their work, which I've been happy with -- it's about a policy I wasn't made aware of when I booked my latest appointment. I'm a grown responsible adult who keeps a calendar and I fully intended to be at my appointment. My two previous appointments were made same-day, so I never encountered this issue. However, for my third visit, I scheduled in advance for a 9:00 AM appointment. The salon texted me at 8:08 AM to confirm. I was in the shower getting ready and didn't see the message. By the time I got in my car, and my phone synced, I had four texts and a missed call. When I didn't respond by 8:30 AM -- not even 30 minutes later -- they canceled my appointment. I called to explain, and the owner stood by her policy. She said the confirmation texts go out at the same time for everyone the day of the appointment. She said they've never had a problem doing it that way. I understand businesses have their systems, but as a customer, I would have appreciated being told in advance that I'd need to respond to a text within such a tight window or risk losing my spot. I can't think of another professional business -- whether a hair salon, doctor's office, restaurant, or otherwise -- that expects confirmation within 20-30 minutes on the day of the appointment, especially without prior notice. Most give you at least 24 hours, or send multiple reminders with more flexibility. I share this not to criticize their work, but to give a heads-up to anyone considering booking here: make sure you're watching your phone closely the morning of, or your appointment might be gone before you even have a chance to respond.

Pahoua did such a great job! I got a toe polish change and acrylic overlay on my natural nails with…read moregel polish on top. She turned my nubs to look like actual toes and fingers aha! I'm so glad they moved to a new location. I'll be back for sure. I love how attentive and friendly the nail techs are also! :)

Daisy is amazing. I know she is leaving but I'm going to stay here and hopefully start getting…read morefacials. I always get compliments and even when I had my baby. The nurses would stop to tell me how pretty my lashes were. Haha I'm gonna miss you daisy!

Beautiful atmosphere, calming, comfortable and clean. Personable service and genuine care for…read moreclients. She never disappoints!

Delia is the best. She's meticulous and a perfectionist. She also the sweetest person I've ever met.read more

If you want a WONDERFUL facial you need to see Delia. She is the best in the Hickory area . Plus…read moreyou are completely alone no distractions. I had a pleasant experience today and feel great.

Great staff, very experienced and professional. I got Botox done and I highly recommend it! They…read moreare a very clean, peaceful environment and I absolutely LOVED the fact that the aestheticians open the Botox vial in front of me, which shows honesty. I enjoy my experiences here.

I really enjoyed my experience with Dr. Vicky! She is so knowledgeable, patient, friendly and…read moresweet. I got Botox done with her and I highly recommend it! They are very clean, peaceful environment and I absolutely LOVED the fact that she opened the Botox vial in front of me, which shows honesty from her part which I REALLY appreciate it! I have been to places where they don't let you see anything, so you never know what they are injecting in you. Can't wait to go back to PURE REFLEXIONS MED SPA! Thank you again Dr. Vicky:)

My nail tech was so sweet. She was gentle with my ugly feet. She was helpful suggesting a color…read more Everyone was very friendly and said hello. It was very clean as well.

Me & my daughter both have had terrible experiences with this place. They cut all your nails…read moredifferent lengths, some of them are so short they look terrible & every time we show them the color we're wanting & end up getting the wrong color! They never offer to give you a refund or your next visit free for messing them up. We are not people who look for freebies or handouts but the owner could offer to make it right after messing us both up ! we both have given them several chances & went back but neither of us will go back there again ! i feel like they're just greedy & don't care about their customers! They are going to end up with nobody if they don't stop messing people up!

Best results from a massage I have ever had. My right shoulder with a full torn labrum, now has…read morethe best range of motion I have had in 10 years!

Nancy did a great job on my shoulder, neck massage. She gave me helpful tips to try at home to…read morekeep my muscles more relaxed. The room was very nice and relaxing and she was very sweet.

Had a great experience. Definitely would recommend Summer, she's super professional and efficient…read morewith time.

I was able to call and get a same day appointment. super nice staff and great job on my Brazilian…read moreand eyebrow. I will definitely be back!

Store is located on the first level of the mall, just outside of Dillard's Department store. The…read morewoman working during my visit was very pleasant and professional, and she was very skilled at threading. I was very happy with my results, and I will be going back. This shop performs eyebrow threading, facial threading and also henna tattoos, and their hours are open during the mall's hours (approx. 10 am- 9 pm).

Nightmare experience!!!! It was my first visit to Brow Art 23 located in Valley Hills Mall Hickory…read more And it will definitely be my last. I went to have my eyebrows threaded and got lip and chin wax. I was greeted by an older woman...she was the only person working. To begin with she didn't even bother to ask me what services I wanted. She motioned for me to sit in the chair to thread my eyebrows. I stopped her and told her I also wanted my face waxed. So she proceeded with threading my eyebrows. She provided me with a mirror after finishing my eyebrows and they looked OK. A little stinging but OK. She then took me back to wax my lip and chin. Another person arrived during the wax. I noticed she applying wax removal at the same time she was still applying wax but did not comment. She finished the waxing and did not bother letting me look in a mirror. She then told me to go to the cash register and took my payment. When I arrived home and looked at my face I was shocked. Around my eyebrows were numerous cuts from the threading. I have NEVER had this experience before. This woman is Edward Scissorhands. I also discovered she did not even halfway remove the facial hairs. My face was oily and my eyebrows were burning. DO NOT LET THIS WOMAN TOUCH YOUR FACE!!!!!!

Perfect experience - we found our new favorite place to get our brows waxed! Very clean facility…read moreand skilled employees!

From the owner: WAXmd is proud to say we are cutting-edge with our hard wax. Hard wax is a special polymer that…read more"shrink wraps" the hair for ease of removal, particularly on difficult hair growths. We use a special hard wax from Europe, which sticks to the hair and not the skin, allowing for a less sensitive waxing experience. We think you'll see and feel the difference when you come to our waxing studio in Hickory, North Carolina! Contact us today to schedule an appointment.

Amazing service! Love Keya and Arriana, they were soooo fun and helpful!! They made the whole…read moreprocess so smooth and easy (and my legs too lol)

Customer service is TOP TEIR!!!! The ladies that work at the…read morehickory office are such a blessing! Robin, Paige, Tabby, and Ana have made me feel like family and they actually care that I get results! They have always gone above and beyond! Please call and speak to Robin if you feel like you can't afford this type of service or think it won't work for you because of PCOS. They will work with you to get you where you want to be! It is doable ladies! I wish I would have know about them 10 years ago. Call and get some info if you are like me and have been wanting this since you were a little girl!