My son gifted me two massages for Christmas last year...the man knows what his mother likes! I made an appointment with a woman named Lisa for Saturday March 28, 2026. I opted to pay the $10 extra charge to book with a level three Master Elite massage therapist. I arrived early for my morning appointment and was greeted warmly by Giselle at the front desk. I was pleasantly surprised to see a welcome sign with my name and the names of other new clients. The personal acknowledgment made me feel special! Erik my massage therapist, was professional and asked pertinent questions. What level of pressure did I like? Any pains or areas that I felt needed special attention? He did an excellent job on working out some kinks in my shoulder area. And worked out a slight flare up of my sciatica. An hour later I left refreshed, relaxed and rejuvenated!! I made another appointment with another Master Elite in a couple of months. Every therapist has a different style and I would like to see which one might work best for me. I took the brochure home that explains the different subscriptions available and what they offer. Even if I decide against a subscription, I will definitely be returning again. read more

Elements Massage - First time here...a sweet welcome sign! - Massage Near Me - Rockville Centre, New York

Been a member for some time. Love Ms. Guerline. Perfect pressure. I usually fall asleep. I recommend booking in advance. The place seems clean. Receptionist tend to be nice. read more

I feel like i have to say this bc im about to goooo ennnn! I WAS NOT PAID to say this! Zack attack, dopest dough boi ever!!!! is my new fav therapist! call him the bakery man cuz he rolled me out folded me like a pretzel and i KNEADED that more than ever. They def need to install a drip pan from under the headrest bc i could not stop myself from drooling. it was that gooddd! As reformed LMT and licensed OTA, i am use to getting a regular tune up once a month, & have been a member since 2014 when one opened up in Florida. I'm not New to massages or PT With a history of injuries from my neck down to my lower back and right knee; Zack has magic hands i have not felt this good in years. Zack's form was not only gentle but flawless! He warned me he had heavy hands and it was just what the doctor prescribed If you are someone who needs serious help with neck and lower back pain TRUST MEEE ask for Zack you'll thank me later read more

Elements Massage - My new fav spot - Massage Near Me - Rockville Centre, New York

Was going here for a few years, always had a good experience but starting noticing the "one hour massage" is actually not a full hour. The therapist would come out to get usually after the hour started, then you need to change and they would always be done before the hour finished. I was willing to let that go. Then I started noticing the lobby area deteriorate, and the door was broken for months. The last straw for me happened last year. My wife and I got a total of 6 gift cards. When I used my first one I noticed there was an expiration date. When I used the gift card the woman said, "you can use this one but we won't honor any others." No apology, no willing to work something out, no call from the manager, no nothing. They knew exactly when the cards were issued, so they knew when they would expire. Maybe they could have warned us they were about to expire, but nope. Imagine getting a massage from them and walking out without paying....that's basically what they did, money was given to them and we got no service in return. Never Going Back! read more

Definitely book with Jeanie! She is very compassionate and flexible with appointments. She always makes me feel very comfortable and I always leave feeling better than when I came! 10/10!!!!! read more

I have been a customer for many years- including the Wellness Program. For personal reasons that I shared with the front desk, I could not provide an updated card for the monthly deduction via phone or computer once the freeze on my account was up. I waited for my next massage to do so and shared the information. I was told though that I had lost all of my banked sessions and couldn't get them back despite reactivating my account. This was worth over $600. The texts and email I received as reminders just encouraged me not "to let it lapse". Not that I would lose all of my sessions which certainly would have been more transparent for a business. The receptionist informed me it was part of the contract that I signed. I asked to see it but the "system" wasn't working well at the time. I called and asked for it on numerous occasions and finally I got a call saying it was sent. I opened the pdf to find an incomplete contract filled out by Breid- not me- and it didn't contain any signature. It was explained that it was the renewal. Again- I have no recollection of signing something that would allow some business to keep my money for NO SERVICES RENDERED. Despite numerous phone calls and emails requesting the owner/mnger Melissa Catalano to contact me- I have received no communication. Nor a copy of a signed contract. Elements is a franchise owned by Wellbiz, so I am certain they have the capability to maintain a system that allows the customer to have equal access to their account and banked sessions. Customers are at the mercy of their opaqueness. Save your money and avoid the wellness program and gift cards. No business that large should have expiration dates. And if you have a similar situation- I'd check that you actually signed the contract. Btw- still waiting for my phone call but certain I won't get it now. read more

I usually get massages all the time. At first glance, this place is nice. Very clean and the staff is pleasant. The woman who did my message Jeanne was very nice. The only complaint I have is that she was only able to do a level 2 pressure and no one told me up front. When I asked her to go harder she said NO and she can only do a level 2 pressure. By that time I was already 20 minutes into my message. It was not her fault but the staff in front should have said something or asked if that was okay. I was well overdue for a message and to think that I booked a 90 min massage with someone touching me way too light was a bit annoying. I didn't want to be disgruntled about it so, I made the best of the message. I thought I would have been flipped twice with and work on any stress areas with the amount of time I had but instead, the last 20 to 30 minutes the therapist flipped my ears back and forth and pressed a few pressure points.  Yes, I was relaxed because of the eucalyptus oil and tranquil environment. As for the message if I liked soft touch messages It would have been perfect but instead, I still felt stiff and desperately in need of a good massage when I left. Not to mention my stress points were even more in pain.  I would not trash them yet. I know that next time I need to ask some questions of my own and maybe advocate for myself since I was not completely satisfied. read more

Love it every time I go! Membership is worth every penny. Front staff is friendly and massage therapists are very professional

Zac is an amazing massage therapist .He is kind,patient and extremely knowledgeable.Definetly top of his game .I highly recomend him without any reservation . read more

Elements massage was okay. I would only return to use my Yelp coupon. Unfortunately I checked in only after I left, reasons why I'm not a Yelp elite yet lol, rookie move. So yeah after checking in I got a deal to receive complimentary aromatherapy. The environment was clean and zen (sorry took no pics), I had Brenda... who I felt was pretty short with me. She did a good job with the massage but hunny, if I paid for a 60 minute massage, I expect 60 minutes of giving these muscles of mine some TLC. I was on that table for 51 minutes. I would have benefitted so more with that extra 9 minutes. Not cool. She also left the room so abruptly, didn't say the massage ended or asked me what I thought.... Just walked out saying "I'll grab you some water and give it to you out the door" ... i was confused? I laid on that heated table for an extra 5 minutes and then got dressed and tipped her a good 15 percent... not getting 20 from me hunny. And then the receptionist are lunging down your throat to become a member, the deal was save 10 dollars off this visit and then pay 89 a month as a member. I rather seek other options read more

Had an excellent massage experience today from start to finish. The front desk staff was friendly and welcoming. My massage therapist Gino did an outstanding job addressing my problem areas leaving me more flexible than when I entered. Plus, I really appreciated the use of deep pressure as we had discussed during the consult. Well done Gino! read more

I wanted to treat my aunt to a much deserved massage and I was long overdue for one as well. My aunt opt for a swedish massage and was very happy with after her session. Although I started after her, I somehow finished before her...hmmmm. Anywho I knew immediately when she floated out into the wait area that she had a great massage! She shared it was one of the best she had and wished she had opted for the 90 minutes as I had suggested. Her therapist was zach. Unfortunately for me I left feeling unimpressed with my session. My therapist did more pulling and twisting and no deep tissue at all. So disappointed. I was told my usual therapist was no longer there, so I decided to take a chance and lost. read more

First visit to Elements Massage. Ladies that do the scheduling are very nice. I got a very good massage from Chris who worked on my neck and shoulders. I will go back again. Ed B read more

I really wanted to like this place. I went once before as a gift from my husband and it wasn't memorable but I didn't hate it and I liked the convenience of location. I'm 32 weeks pregnant. I went for a prenatal massage because my back has been absolutely killing me as well as my knees (God help me with 8 more weeks of this!). I'm gonna partially blame this on the pregnancy hormones, but it was an awful experience. Because I'm so big, I had trouble getting situated on the table. I STRUGGLED and had absolutely no help and I felt so embarrassed just flailing there trying to get into position. Nothing about the massage was memorable except for how uncomfortable I was and how badly I wanted to leave. Last time I had a prenatal massage, my massage therapist was extremely accommodating with making sure my back was supported when laying down and being aware of what positions were not comfortable for a pregnant woman. He was nice but that was it. Maybe if I had a female massage therapist, she would have been more understanding and accommodating, because I ended up crying in the car when my husband picked me up because of how awful and embarrassing the experience was. Again, maybe it's the pregnancy hormones, but I would not come here again for a prenatal massage. read more

It just didn't feel like a professional massage. The use of lotion as opposed to essential oils on my skin was a big negative. Lotion has a tendency to dry out quickly and when the lotion started to dry out the therapist was rubbing my skin with her dry hands... not a good feeling. Also, the constant sound of the lotion pump when she did decide to replenish is quite distracting. To further elevate the experience I would suggest having an essential oil mister in every room. Lastly the walls are paper thin and each time someone enters or exits a room adjacent to where you are it sounds like they are entering your session. It would be extremely beneficial if it were more than sheet rock separating the various rooms. On the bright side everyone was very nice and polite, the space was clean and my temperature was taken at the door - made me feel comfortable given the pandemic, that is why I am giving 2 stars as opposed to 1. read more

Everyone here is very professional, from making appointments on the phone until you walk out of there, it's great!!!! You walk into elements massage and already feel relaxed. As a person with fibromyalgia it's hard to find a massage place that will help with your pain and not make it worse. I'm so grateful to have been suggested to go to elements massage by my sis. I've been seeing Brenda since my first appointment and she's the best, I appreciate how she listens to my needs from day one. We patiently work together and I have felt such relief. I went back yesterday and I'm feeling a lot better, can't wait to go back. read more

Elements Massage - Massage Near Me - Rockville Centre, New York

Love Elements in Rockville Centre for good therapeutic massages. I went this year as I needed to relax / destress, and there therapist Doug did the trick! This first time at a discount for an hour massage turned into definitely wanting to be a part of their family. So yes opted to become a member to get best rates going forward, while guaranteeing that I treated myself monthly. I have tried their reflexology and even aroma therapy extras, which are nice extras, but not necessarily needed to have a great experience. Although might try the Himalayan stone massage though next! The location is clean and well kept. The front door staff has always been pleasant to work with for scheduling appointments, asking questions about their massage offerings or just chat with prior to your rest/relaxation session. They have therapist on all levels to accommodate a soft to more aggressive massage. No lies here, I'm a fan of feeling it, so bring on the pressure! Regardless of whom you get they always ask how you are feeling before each session so they can address any wants/needs/concerns. They end each session supplying you with customized (Elements labeled) water to re-hydrate the body and plenty of smiles to nourish heart/soul. I highly recommend this location for bringing peace and rejuvenation back to your body head to toe. read more

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It's a rainy Friday night, I'm exhausted, so im extremely glad I booked an appointment. Check in on the Yelposphere... Look at that, free aromatherapy! Ps, I'm also the Duchess now. Fist pump. Woop woop! Show the Yelp check in to the desk peeps, got a bottle of this aromatherapy that's mine to keep. I purchased the monthly massage thingy they offer. $69 bucks a month gets you a massage a month. This place is local, there's always a masseuse Available and they email you weekly about times that are open for booking. read more

I use to really love this place. I was so glad I found it. The staff are wonderful. I bought the monthly membership that allows you to purchase discounted massages in advance and you have a year to use them. They charge your credit card automatically and monthly. I realized as a busy nurse trying to practice self-care, I wasn't going to use all the services I was purchasing in advanced. I canceled my membership and had about 5 massages that I needed to use. I was told to switch them to gift certificates and that they would never ever expire. If I had left them as pre purchased membership massages, they would expire in one year. After about a year or so, I went and had a massage and went to use my gift certificate. I had 3 left at this point. I was told they were no longer accepting the gift certificates and I had to pay. So $100 massage ended up costing me $200. I also had 2 more certificates left that are now garbage. Dishonest and disrespectful. I get it, the pandemic hurt a lot of businesses and economy is bad, but victimizing your customers is not really the way to go. So, I would advise that if you continue to frequent this buisness, DO NOT purchase the membership as they are untrustworthy. Only pay for your services once rendered. read more

I will admit that my discovery of Elements Massage was based on my cheap-assery. I was trolling Amazon Local looking for an inexpensive couples massage for my girlfriend and myself. I found a deal for this place, complete with cookies, and I am so glad that I did. We had big plans that day. It was Valentine's Day (observed) for us. We were going to go get a nice lunch, walk around the Roosevelt Field Mall for a bit, and go and get a nice couple's massage to unwind on one of the few days we were able to spend together. Too bad it was a holiday. The traffic was so bad we couldn't get to the mall, couldn't make the restaurant for lunch, it was terrible. I was pissed. I live 15 minutes from Roosevelt Field which in turn is 10-15 minutes from Rockville Centre. I spent almost 2 hours in the car that day. I was worried we would miss our appointment, someone else would get our spot, my money would be wasted and the day ruined. Then we got there. If you've ever had a moment where a gesture you'd otherwise hardly notice completely take you by surprise, you'll understand what happened when we walked in. I entered the lobby hating the world, expecting everyone in it to be as volatile as I was at that moment. I put on my best I'm-not-angry-at-you face when I told the receptionist of our reservation. I was then completely disarmed when she replied in a most soothing voice "of course, have a seat, would you like some water?" Simple kindness goes a long way, and I immediately began to relax. We were asked to wait the exact amount of time for me to go from fuming to chilling. We were brought into the couple's room and were treated to a wonderful hour of warm relaxing massages. We both left refreshed and at ease, and with cookies. Any trace of world-weary ire was whisked away. read more

My curious Rockville Centre walk-by turned into a 55 minute full body massage and two free little packets of bio-freeze! The Elements waiting room is super cute and comforting. The women working were more than accommodating and very easy to make appointments with. As for my massage... Ah! I was having side abdominal pains for a couple days and the massage therapist alleviated the pain immediately by stretching and massaging the area. Not only did the Elements staff attend to my specific needs, they gave me recommendations for self-treatment and provided me with free bio freeze for my ab pain :) $59 and no tax for my first visit was so worth it! read more

Elements Massage - Massage Near Me - Rockville Centre, New York

Just left Elements and had a fantastic experience. Tracy gave an amazing massage. She paid close attention to all the areas I indicated were troublesome. My bf had a massage with Erick. He said his massage was also great, just the right amount of pressure. The staff was friendly and the place was very clean. They are fillowing all Covid procedures. It was a great experience, we will definately be back. read more

The treatment both my partner and I received was HORRIBLE! First we showed up at 7:55pm for our 8pm and 8:15pm massages, Dorothy let's me know guests cannot wait inside due to COVID reasons. I thought okay that's fine and replied with can you just give me a call when we can come in. So it gets to 8:10pm now and I still have not received a call so I call them and Dorothy goes on to say our appointments were set for 8:15 and 8:30 which is a lie. Dorothy then rudely proceeds to argue with me about the time I booked my massages for and I had to remind her I am the paying customer and I know what time I booked for. However, even if the appointment had been changed we were standing outside just waiting so a courtesy call would of been nice to inform us of the new updated time but of course the lack of customer service and communication skills they posses did not allow this to happen. This was an error on Becky's end. (Who initially scheduled the appointment) despite me confirming multiple times what time our appointment was set for. I also had to call about 10 times before I received my COVID screening questionnaire that would enable me to get my massage. Every time I called someone said they would send it over but never did so finally I decided to stay on the phone until I received it. This was an hour before my massage and I had been calling all day. So we get our massage and we are leaving they then let me know my massage was covered and not my partners which did not make any sense at all because I had at least 5 sessions banked due to it being a while before I last went. So I explained this to Becky and she still charged me. So I paid and then confirmed with my home location I have 4 sessions left, so they then had to process a refund for the massage. She clearly did not know how to work the system because I don't know how she could not see that. THEN to top it all off my partner let me know while he was waiting for my massage to finish one of the ladies then asked him to wait outside in the RAIN! I understand the COVID measures but he was well more than 6ft away from them and the workers computers are not even 6ft apart. He proceeded to let them know I had the car keys and he was not going out in the rain. I called to speak to the manager multiple times and Breed pretended she was the manager before slipping up and saying the manager was out until Monday. What kind of customer service and treatment was this? I have never been treated like this at any other Elements I have been to and I have been going for years! Despite everything going on in the world I simply cannot help but to wonder if we would have received a different type of treatment if we were caucasian rather than African American. I definitely WOULD NOT recommend this place to anyone and they have definitely lost my business. Maybe a training on basic customer service training for the employees again would be in their best interest. read more

Elements Massage - You can clearly see the appointment time was set for 8pm. - Massage Near Me - Rockville Centre, New York

I was taken for an early bday surprise by my girlfriends, and it was my first time getting a massage. I was always freaked out about getting one. I can tell you this massage was everything!! First because of covid they were totally safe and that's what made me feel good. Temp check and paperwork. My massage therapist I believe her name was Helen was such a nice woman who made me feel awesome. She asked about anything that may bother me, asked if she was gentle or to rough, she was fine. She explained everything about what she was going to do. I thoroughly enjoyed my hour and everyone from the front desk and back was a joy! I will definitely go again. read more

Would give zero stars, but that's not an option. Absolutely unprofessional in all areas especially customer service! Charged my credit card without my consent and refused to refund me after I called and spoke with Diane the manager! I had called 4 hours prior waiting for a call back from a receptionist (Bree). The manager stated there were phone calls and messages left for each and every customer, but I never received one. Without my consent they yet again charged me haha! I will be calling corporate! Don't go here you will regret it!!!!! read more

I generally have positive experiences here, but last time I was told when I showed up that my therapist wasn't there. I was offered an aromatherapy upgrade for my next massage but that was it. Really? I don't have a ton of free time and I didn't find that to be a fantastic offer considering. Update: a representative reached out to me immediately after this was posted. She apologized and told me they had added a free 60 minute massage to my account. I still would have liked to know what had happened but I appreciated the efforts to put things right. read more

Great location - relaxing, peaceful, calming and superbly clean! Ask for Erick, he focused on my complaints and massaged the pain away in my aching neck and shoulders. All around professional and excellent customer service! read more

I paid for a 1 hour massage and my appointment was at 12 so I was pretty disappointed when I got dressed and put my shoes on and saw it was only 12:50. He even had to stop go into another room and get a clock because he said the the 1 in the room was broken so there's no excuse to not know how much time was still left. I understand covid has changed things but for these prices it should've been a much better experience. read more

First time getting a massage from here and I loved it. I got a trigger point massage and I obviously enjoyed it. I had Allison who was so sweet and personable. I joined their membership program. Reasonably priced and they take Spafinder gift cards ;0D light music, dim lighting, warm table top, clean rooms and bathroom. Front desk person is a bit pushy on getting other services. Do what YOU want and is okay for your pocket is what I say!! Overall good place and I have another appt next month! Check 'em out read more

Elements Massage - Massage Near Me - Rockville Centre, New York

Been coming here for years. Heather's been my masseuse through two engagements, two pregnancies and one marriage so that's saying a lot. She's the only person I've ever been to that does a deep tissue EXACTLY the way it should be done - with long continuous strokes and enough pressure where it almost hurts but feels really good at the same time. Also, the front desk crew is always pleasant, accommodating and professional. read more

Please fix your online system. If I'm using an online booking tool, I certainly don't want to call you to confirm an appointment. I also want to be able to book for the family member that I added to the system. Furthermore, I shouldn't have to add a credit card just to see if appointment times are available. You have my email as well as phone number in the system. I'm betting most people will be happy with less phone contact and more electronic contact. read more

This place is great! Just had my first massage here. Anthony was awesome! Extremely knowledgeable and great attention to detail. I really enjoyed the massage. They took my spafinder gift card no problem. Would definitely recommend to a friend! read more

My sister surprised me and I had a prenatal massage at the Rockville center location done by Doug and it was a great experience. He was very good at getting all the knots and stretching out all the specific places where it aches during pregnancy. I would one hundred percent recommend this place and return for another massage. He was also helpful with tips I could do to help with sleep and getting my structure back because one hip is out more than the next. The receptionist was also very friendly and nice! Left feeling relaxed and satisfied. read more

My experience here was amazing. Jeanie was the best. Such a sweetheart who made me feel so relaxed. I will definitely come back and will ask for her. Very happy about how it came out. The lavender scented massage is the best by the way. Smelled soo good. A+ read more

They know why! Messages not received and cranky and bitter manager who is overworked and underpaid

I went to Elements for a couples massage as a surprise for my fiance. I initially called to see if it were possible to have a couples massage with him receiving a deep tissue massage and I receiving a prenatal massage. I was told it was absolutely possible. The receptionist I spoke to broke down pricing, explained that I would have the option of lying on my side with a pregnancy pillow and just requested a credit card to hold the appointment. I was NOT charged until our massage was completed :) We entered through the front (located on Sunrise Hwy), not the back entrance which you have to ring a bell to enter and we were greeted by a very kind gentleman who led us down a long, dimly lit hallway which I actually liked because my fiance was absolutely clueless LOL! We walked passed a couple of rooms and were seated in the main lobby which had tea, mints and water available as you waited. We filled out some paperwork since it was our first time and waited just a few minutes since we were a bit early for our 1 o'clock appointment. Afterwards, we were greeted by our massage therapists who were so sweet. I can't remember the name of my fiance's massage therapist but Susy (my prenatal masseuse) was a joy. The rooms were dim, relaxing music was played, the beds were so WARM! I almost immediately fell asleep LOL. In sum, we enjoyed every minute and would do it again in a heartbeat. read more

Doug was very friendly and my massage was so relaxing!!! He took his time and asked me periodically if I need more or less pressure! All Covid precautions were taken. Staff wore mask at all times read more

Bought an Amazon local deal for a couples massage and chocolate chip cookies (it was a valentines day special). The room was very nice, dim and I loved the heated bed since it was freezing out. My massage was just okay. My massage therapist didn't speak much & she was a little rough. I wish I could go back in time & tell her to ease up a bit. I guess that's my fault but I was in pain for the rest of the day. What made me feel uncomfortable was my man's therapist. The entire time she was making little comments & jokes which I didn't appreciate. She was a little too friendly. Obviously i'm protective over my man & I thought it was inappropriate & very unprofessional. When the massage was over my man got a business card and I didn't. Hmm. Also, the receptionist said unfortunately they don't have our chocolate chip cookies even though it was supposed to be included in our deal. Instead we got 2 mints. I don't think we'll be returning. read more

Fantastic place to get a massage from a masseuse who is matched to your needs. They do a great intake interview to determine what you need to focus on, what your level of massage should be (I tend to go for a 3 or 4) and what your experience with getting massages is. They are thorough, and never make you feel rushed. The vibe is relaxing without being too over the top, with comfortable massage tables heated to your preference and a variety of options such as hot rock massage available. the therapist will go over your needs with you and help you determine when your next visit should be, and track the areas worked on to monitor any ongoing issues. Regular massage is fantastic if you suffer from not only muscle aches but allergies and a host of other maladies. There is something about taking care of the muscles that helps your overall well-being. I have frequented Elements before at a NH location, and I also have to give the franchise itself points for consistency. It's rare to have such a great experience at two completely different locations. Highly recommend the Elements in Rockville Center. read more

I received a gift certificate for a massage that could be used at a variety of locations. After scrolling through a bunch of yelp reviews, I had decided on Elements Massage because of their great offer for first time clients. Can't go wrong with sampling a massage with a great discount. I had never gotten a massage before, and wasn't sure how I would like it honestly, and didn't go in with any expectations. I had to schedule my (hot stone) massage two weeks in advanced because they were booked up. The place was quite crowded and busy when I got there, so they obviously get a lot of business. The room itself was so nice, comfortable, upscale and had a calm vibe to it with great background music. My masseuse was very nice and she told me to definitely let her know if I wasn't liking something, felt like I needed more/less pressure, etc. During the massage I definitely felt comfortable letting her know how everything was feeling and she was extremely accommodating to my requests. I was confused about the pricing upon payment and the staff very nicely explained to me why the price was what it was. Even when I got home I still felt I was overcharged and called back, the staff was again very nice to explain my receipt to me (I was wrong). Discussing pricing and money can often be awkward and can turn into a hostile conversation, and it was anything but. My first massage was amazing, and the quickest hour of my life. It was amazing to clear my mind, focus on myself and be at complete peace for an hour- which is very hard to do. The staff was unbelievably amazing and accommodating. I would definitely recommend this place! read more