It feels like home at Elements Nutley :) When you walk in, you are greeted warmly and happily. Appointment scheduling is easy online or over the phone. Facility is clean and nicely decorated. Of course, the best part is my favorite therapist, Jimena! She customizes each massage based on how I feel and my feedback on which areas feel the most tense. She ensures that the pressure is how I like it or need it to be. I am so thankful to Elements Nutley and Jimena for helping me stay healthy! read more

I have serious tendinitis and frozen shoulder. This morning, my right shoulder was so uncomfortable that I was crying in my living room because of the searing pain. It was awful. I made an appointment to see Damon for a 90 minute massage who did his magic. I had a massage there last month and Damon remembered the affected area. He masterfully worked the area near my scapula with a delicate but firm touch. Afterwards, the pain had significantly subsided and I had greater range of motion. The massage overall was relaxing and extremely therapeutic. Damon always ensures that I am comfortable throughout and provides an info sheet at the end of the session, indicating what to do later in the evening (heat or ice, etc). He is great and such a professional. You even get the option of cold or room temperature water. Nice! Both of my appointments have run on time. They have a variety of packages or you can pay as you go. The place itself is clean and comfortable. There is plenty of metered parking available. read more

Dulce was amazing and she was exactly what I needed. She was very sweet and communicative. I would most certainly be coming back!

I would give this place 0 stars If I can. PLEASE AVOID. Horrible customer service, you're better off finding another spa!!! Not worth the money read more

Elements Massage of Nutley is lovely. The rooms are clean, the staff is friendly, and the membership rate is reasonable.

got the membership massage just so Jamie can do my massage every month because they are just that relaxing . been to countless massage places/therapists but the best customer service and massage therapists are here in elemental in Nutley read more

Kevin is a college educated wellness professional who gives his clients options to manage pain without medication. Elements is a first class establishment and I highly recommend. read more

I've been going to Elements for a monthly massage since last summer. I always work with Anthony. He's one of the best masseuses I've ever had. He takes the time to really listen and make sure he's addressing your specific needs. I always walk out feeling lightyears better than when I walked in! read more

The five stars are for the personal care I'm afforded on a monthly basis. Jimena my massage therapist is simply the best . She takes her time assessing her work and knows her craft.I look forward to my visits, they are very therapeutic and part of my health regimen . Can't wait for my next massage;) read more

Shaquel is a great massage therapist. She is professional and knowledgable. This was my third massage with Shaquel and I continue to be amazed at how much her massages help my body. not to mention how relaxed I feel after! I highly recommend Shaquel. Additionally, the front staff at Elements Massage are lovely and helpful. read more

Went in today for a 90 minute massage and had Dulce as my therapist. I am prone to tightness in my upper back and prefer a strong medium pressure. She was the BEST therapist I've ever had! Not only do I feel relaxed, but my back feels a thousand times better than it did before. After, she gave me suggestions on things I can do to help prevent getting more pain. I highly recommend this place but I strongly recommend Dulce- she's incredible! read more

I had a really great 1 hour first experience here with Katie after receiving a welcome to neighborhood upgraded promo. It's a really relaxing, friendly and clean location. I would definitely book again with Katie as she was very thorough and picked up on my tight areas! read more

Quite excellent service and every time I go, I come out so relaxed it is a wonderful experience. I truly recommended for everyone especially those pains and aches or just need to distress. read more

dont want to tell everyone who is my favorite cause she gets booked up soo much but love this place and its clean. also love CBD oil. highly recommend read more

great service! everyone was super friendly and made my first massage experience such a delight and comfortable time definitely recommend and will be returning in the future read more

Went for a couples massage on Saturday morning! Clean, safe (COVID-19 measures in place), and great customer service. I used a Groupon, well worth it!!! read more

Shaquille is the most incredible therapist. She really takes the time to understand her clients needs. I've seen several other therapists at this location and never a bad experience! Staff is friendly and easy to work with! read more

I was a member here for many months. In that time I had some good massages and some mediocre ones. The last two times were far from great. Let's talk about what happened on my last visit: First, my technician came out to start eleven minutes late. By the time she started the massage it was fifteen minutes past the start of my appointment time. She should have ended a little later, but she didn't. My total massage time came out to be forty minutes. When starting I told the therapist what I wanted. I mentioned that I just had a baby and my back has been killing me. Before she told me how she'd like to spend MY time, she commented on my belly. Her exact words were, "other than your stomach being a bit more round I could never tell you just had a baby." I never once asked for her to comment on my physical appearance. With the information the therapist had, she said she was thinking of just doing my back. I told her I wanted a little bit of everything else as well. She then said well I'll do your back and a little of your arms despite how much I explained I want a little of everything else. Meanwhile during the massage she didn't even do my arms. I love a good deep tissue massage but I don't appreciate a super bony elbow digging deep into me. All in all this was the worst massage experience I ever had. If I were to leave a review based on this one time I would have given Elements two stars at best. read more

Excellent and relaxing massage, same-day appointment, what else could one ask for from a massage-focused business? Rhetorical question though it may be, I'm sure there are others who will point out that a certain level of "spa-ness" must be present to make the whole massage experience worth it, but for this humble writer, I think Elements Massage does everything well. From the calm, soothing rooms to the warm, friendly greeting of the front desk personnel, I couldn't ask for more on my first visit. I especially appreciated the same-day booking accommodation that this establishment made happen especially since the tightness and pain in my back could no longer be tolerated. At the end of the session, I felt much more relaxed and the pain was significantly reduced. Elements Massage is a great local business that others in the area, and even those that live farther, should consider visiting. read more

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Always very clean and quiet. They have been very accommodating to different schedules. There's an oil diffuser in the lobby, which makes the room smell like lavender and soothing music in the rooms which can be controlled by your therapist. Elements offers hot stones, salt stones, and aroma therapy for your season, which can run up to one hour, an hour and a half, or 2 hours long. I have had Tanisha on several occasions and she's wonderful. I've also had Sule and she's great as well. If you're comfortable with it, Sule uses stretching, hot towels, scalp, and hand massages in your season. Ask for them when you come in! read more

Disappointing. I had a gift card for a 1 hour session 100$ was paid for it. First the person didn't write the expiration date on it so yes my card should be honored which it was thanks to the manager. Anyways I called the DAY BEFORE MY MASSAGE so wouldn't have any problems receptionist said " my card has 95$ on it idk how but w.e he said it will cost $70-74 then I should have a remaining balance of 25$ that I could Have used towards TIP OR UPGRADE. I said ok great! I told him I don't want ANY PROBLEMS WHEN I GET THERE THE NEXT DAY he said no you won't spoke to my manager already ok cool. When I get there the next what was the first thing I said I didn't want ??? NO ISSUES . Anyways at the end of the day I had to pay for my upgrade which The Guy said I would have needed too but paid less because the manager adjusted it ( thanks for that ) but still you can't tell me one thing then now I'm Laying on the massage bed telling me something totally different now. First this should Have been resolved when I CHECKED IN not when I'm laying on the massage bed going back and forth about my gift card. Another thing I didn't like was I got a CBD oil how do I even really know your using the CBD oil ? Because when I mentioned about the oil my massage therapist said " oh no she didn't mention it to me let me go get it " Then she came back saying oh they said it wasn't going to be covered by your card etc did you still want to do It she never went back out to get it unless she had it but I Didn't see anything brought to the room. Anyways deff never going back and deff NOT Recommending this place to NOBODY bad bad bad business practices. read more

My therapist kept complaining about how tired she was. Never bothered to ask me how was the pressure or if I felt comfortable. The next day after the appointment I felt so my much pain. I get massages monthly so I know when it's bad. I had to keep asking for her to be gentle. I'd skip this place. read more

My massage therapist Shaquel is amazing! She is professional and extremely knowledgeable about the body. I can easily tell her where I may have tension or where my body hurts and I always walk away with relief! read more

Horrible front desk service! Made appointment at 2:19 walked in at 2:25 then within 3 minutes of me getting there decided to cancel because i was way to tired and decided to reschedule, this self entitled lady in the front tells me she will have to charge me a 35 dollar cancelation fee! She was very firm on that charge until i was so upset she then decided to take it to the owner. Long story short, bad business, she lost a long term new client over a 35 dollar cancelation charge just for canceling within 5 minutes after making the appointment! Never again! read more

This place was great and very professional. My Masseuse was off the charts! Thank you

My wife and I have the monthly subscription and it is working out superb! We have tried different therapist and they are all thorough, ask questions before the massage, and adjust pressure to your need or tolerance. The aroma in the rooms and music take you to another place. With my monthly subscription I received a free upgrade to a deep heat massage, and if you like bio-freeze....you have to try this one. Chris M. read more

Was a member but canceled because it was always very hard to get an appointment. That wasn't terrible cuz most of these places are fairly busy..Here's where they went terribly wrong.. Had two remaining sessions on the account. I had a couple incidents where I couldn't make my appointment but they were gracious enough to let me reschedule or so they said...only problem was when I tried to, I was told I didn't have credits. Underhanded move. Bad business policies. If they were gonna take them they should have said that right from the beginning. Untrustworthy to say the least. Too many other places that do it right...to deal this this spa so I give them two thumbs down. read more

Came through for my second massage last week with Emma (whom I'd seen previously), it was supposed to be at 3pm. After sitting in the waiting room 25 minutes (15 minutes after my scheduled start time) & nothing be said to me on why I was waiting...I got up and asked what was going on & asked to reschedule. A manager did call up front and offered to have my massage start then for the full hour but I had other obligations that I couldn't be late too. As such, I rescheduled with someone whom would be more respectful of my time, our appointment and me as a client. Came back this week for my newly scheduled massage with Vanessa & I am so happy I did!!! AMAZING!! What happened the week prior was a blessing in my eyes because it led me to Vanessa!!! She got all the sections that were bothering me, made me feel so relaxed and comfortable. A truly luxurious experience!!! I HIGHLY recommend Vanessa for her craft & professionalism. The location itself is good as well, right on the main ave with plenty of parking. Classy & comfortable decor. All three times I have visited I must say, the girls at the front desk truly know world class customer service. Excited to come back! read more

My mom and I had a terrible experience at this massage with the front desk staff. We have NEVER experienced such unprofessional and terrible customer service, twice in two weeks, with completely different staff members. There wasn't a single apology or attempt to fix this mistake, except an increasingly more rude and unapologetic attitude from the front desk staff. In both times, all they did was repeat their excuses for why these issues were not their fault, un-apologetically, and say there's nothing they could do (which I bet they would say if they responded to this review). We got the Groupon for a couples massage, hoping for a fun relaxing mother-daughter weekend, which was set to expire 10/30. We made a reservation for 10/27 at 3PM. We received a text confirmation for this appointment the day prior and confirmed YES. My mom took a half day at work to come to this appointment from Brooklyn and was stuck in traffice for 1.5 hours. When we arrived, they said that our appt is not available because one of the staff members made a mistake and cancelled the wrong appointment (our appt) by accident. The appointment was given to someone else. We complained to the front desk staff and said that we can't schedule another appointment before the expiration date 10/30 due to our busy schedules. They said we could come back at 8PM later that day but we already had dinner reservations so that time doesn't work. They said there was nothing else they could do,even though it was their fault. We asked to speak to the manager, who was conveniently not taking customer calls. But we knew that the manager was available to take their staff's calls when the staff went to the back to follow up with her. At 3:15PM, they confirmed a slot opened up and we can use it so we agreed. 10-15 minutes later, they changed their mind and said they couldn't give us the appointment after all because it would cut into someone else's time. They said they can reschedule for another time. But the Groupon would be expired by the next weekend, 11/4. The staff assured me that the Groupon would apply since this was a mistake on their end, and we would not have to pay anything extra besides the tax and tips. So, for the first weekend, we basically wasted 2 hours and my mother's half day for this issue without getting what we paid for. So we agreed and rescheduled for the following Sunday 11/4. We came back on 11/4 at 1PM and did the massage and was satisfied with the service. We tipped the masseuses' via cash, in the envelope they provided in the massage room. When we were done and went to the front desk to pay for the tax, they told us that we had to pay the difference between the Groupon price and the actual service cost because the Groupon was expired. We disputed this and explained the last week's situation to the staff. They keep repeating that the Groupon was expired, it's not their problem and we still have to pay it. We asked to speak to the manager but the manager conveniently wouldn't take our call. However, once again, the manager was able to take the staff member's call when they went to the back. How do I know? Because they came back to the front desk and said "I just spoke with my manager and she said this." But when I ask to speak with the manager directly, they said she is "not taking calls right now." So we asked to speak to the staff members from last week. The main person we talked to last week, provided a confirmation via handwritten note and signed it, that our Groupon would be honored. However, we just heard that that same employee from last weekend who provided the signed confirmation had quit, probably because she didn't like this job either. And the other staff person was not available to take calls or texts cause it's her day off. 10 minutes later, when we tried to dispute again, they gave a completely different reason for the additional charge, saying that it was for the couples room fee. Why are they making up new reasons for this additional charge? Very convenient and well planned lies so that disgruntled customers can not receive professional and appropriate customer service that should be provided. The front desk said that the manager will call us tomorrow on Monday to resolve this issue, because she is not working on the weekends. 10 minute after we left, the manager sent me an email to explain her side and asked us what we thought we "feel" we should be paying, as if I'm making numbers up and am trying to scam them to get my money back. Also, per what the front desk said, I thought the manager is NOT able to take my calls because she is not working on the weekends. Yet she is able to send me an email that would take as long as a phone call? My mother and I are customers who simply tried to get a massage and is attacked with constant unprofessional customer service and terrible, unapologetic attitudes from the front desk staff. This is inexcusable! read more

The front desk is always courteous and prompt to answering questions. They truly seek to get to know clients on an individual level. There are 15+ therapists to choose from. Each therapist is equipped to offer a range of modalities, ranging from prenatal to deep tissue. There are specials throughout the year for members and non-members, as well as various perks exclusive for members. The massage table and music level are adjustable in each room. Additionally, each room has a robe, hangers for your clothes, a ring dish, and a chocolate. The therapist also provides you either room temperature or cold water at the end of your service. 10/10 - highly recommend! read more

Came here with a Groupon even though I'm a member of another massage place. I honestly didn't expect too much, but this massage was ONE OF THE BEST I've ever had. Jimena was amazing; really listened to what I told her was bothering me and spent extra time focused on my upper back and shoulders. The receptionist was pleasant and very nice as well. The only reason I'm giving this place 4 out of 5 stars is because the lobby wasn't as inviting as I would have expected for a massage place. I can't wait to come back here! read more

One star for the staff..and if i could 5 stars for the massage. Unfortunately, the bad doesn't out weigh the good. I'll pass...I found somewhere else to go. read more

I arrived 20 minutes before my appointment. I was taken in 15 minutes late but my massage time wasn't extended. As if that wasn't bad enough, I had a gift certificate and was told AFTER my massage that the gift certificate had already been redeemed. I'm not sure how that could have happened since I gave the receptionist the gift certificate before I went in for my massage. Oh and I was even given the name of the person who supposedly used the gift certificate. Great security/confidentiality here. My credit card was on file so I was charged for the service without my authorization. I didn't want to tell the person who gave me the gift certificate but I did. She was told that these things sometimes happen...REALLY!!!! I was credited the amount of the service but I doubt I'd return... read more

This was by far the worst customer experience I have ever had with a business... if I could give a negative stars I would. The way I was treated was disgusting and down right mean - especially since I am 5 months pregnant. Let me give the back story here. I received a gift certificate to Elements from my husband for Mother's Day. It's a place my mother and other members of my family have been going to for years. I booked the massage with someone who can give prenatal massages. When I showed up, the front desk person by the name of Katerina 'Kat' took my gift certificate. She acknowledged it was 'an old and outdated' gift certificate since it showed a "Sugar Scrub" - which she said they no longer do. She viewed the gift certificate and said she would give me an aromatherapy massage in exchange since they no longer do sugar scrub facials. I did inquire about the overall value - because I felt as though he spent for two services (massage and facial) - but when they said the aromatherapy was all they could do (a value of $10) I was fine with it. At 5 months pregnant - all I cared about was getting a nice relaxing massage. Kat proceeds to say "enjoy your massage" - and I walked in and got my massage. As I walk out, she asks me how my massage was and says that my gift certificate was expired (which was something she acknowledged before I went in for my massage) and that there was an incorrect Gift Card (GC) number that the computer system is showing was already redeemed. She then says "you have to pay for your massage, this GC is not valid" 1) She knew my GC was expired prior to my massage and never mentioned it would be an issue 2) The GC number that was showing redeemed was from Feb. 2017 - and they have records showing that my husband purchased my gift card on May 2017 (4 months after) This is an obvious error on Elements side - YET she was insisting and implying this was my mistake and I would have to pay for the massage (even though my husband already paid $75). When I told her that this was not my error and if there was an issue with the gift card I should have been made aware of it before getting my massage. After a back and forth exchanging - with Kat continuing to imply this was my mistake - I told her I would not pay double for a massage due to Elements error. She then told me if left the store she would call the cops. I asked to speak to a manager - and she said "you can't - she's not available". When I asked to speak to some sort of Manager - she said "you can't" How you can treat a customer so badly -- Let alone a visibly pregnant woman - is beyond me. She not only threatened me with the cops, did not allow me to speak to her manager - but then had me waiting at the store for 1 hour. She was beyond rude to me, never once acknowledging that this was an error on Elements side and insinuating I could be trying to "scheme them." I was treated so poorly - that other customers started to defend me - appalled with how I was being treated (especially after I told them I was uncomfortable and they were getting me worked up -- which is not something a pregnant woman should have to deal with) After waiting 1 hour - I was told she was talking to her manager (who I was not able to speak with) and then that her manager was on her way. I explained I had to leave and couldn't wait any longer...and she said "I don't have chains on your ankles - "you can leave". So when I said I was going she again threatened to call the police. The way she treated me was so bad - I told her I WAS calling the police. A minute later she said - okay you can go my manager said its fine. Aside from this horrible experience - it is actually just sad that Elements would employ someone at their front desk - who is so uncourteous, rude, mean and disrespectful to a woman/customer - especially one who is visibly pregnant. It goes without saying - I will never go to Elements ever again - nor will my family and friends after they heard of how poorly I was treated. read more

It's in a very good location, plenty of parking around (metered). I got a tip from a former MT who now works here (Jose') and decided to give this place a try. It's another franchised membership massage business, so be aware of that when you go in, they're going to want you to sign up for a membership. But unlike Massage Envy, this place is much more relaxed, low-key and has a natural feel to it. The waiting room is inlaid with wood, harmonious colors of nature, and neutrals. You definitely don't get an IN-and-OUT burger feel like that of Massage Envy. I go for the 55 minute massage, but they have longer times available as well. No pushiness here, just a good massage. And they give you a whole bottle of water afterwards, not like the chintzy cup at ME. read more

Emily and the desk staff are always friendly and helpful. Jimena is the best therapist!

I was a little worried about going to a chain for a massage, but given the reviews on Yelp I decided Elements was the best in my area. I ended up coming in for a really great massage and becoming a monthly member. Currently I am a fan of Damon and his sports massage technique. Not to mention the ladies at the front desk as always friendly and welcoming! read more

One of the best massages I've ever gotten, by Damon. And I've gotten a lot of massages before! Clean facility, friendly staff and affordable. He definitely honored my requests for problem areas and gave a perfect amount of pressure and stretching. For sure would recommend booking a massage here. read more

There was a mishap on my first visit. Without details, I just want to thank Katlin and Emily for addressing. Both my husband and I have plenty of massage experience, so we know. I had a Massage Envy membership years ago because of convenience but was bored quickly. I have had 2 very talented MTs I've seen the last few years. They're in the therapeutic sports type range. Deep, firm, sometimes a little "too" therapeutic. Been looking to see if I could try something different, a few different folks that can offer a sweeping, yet targeted massage. Both my husband and I say...Kate is The Bomb! She takes care of you with deliberate effort, with no rush through the motions, addressing trigger points without jack hammering you. Lovely, professional. And while I do want to try others, she's absolutely a repeat visit! They're lucky to have her. Thanks Kate! read more

Good place to get a massage. Price is the same (or almost) like Massage Envy- $59 a month with 1 massage included and succeeding sessions would be $49 for that same month. The place is clean. Nice heated beds and chocolates as a welcome treat! My massage therapist is Damian and he did a very good job on relieving my neck and upper back pain from work stress. He is more of Firm to deep pressure though. Good for male and athlete clients looking for complete mobilization of muscles and fascia. Will recommend him! Will def come back when they have good deals- their Groupon deal (3 for $110) is better than in-store deal (2 for $120). read more