We had a Couples Massage and i had Gary. He is awesome. I will definetly Request him again. Im sorry we forgot to Tip :(

Very relaxing atmosphere and welcoming staff! The massage was wonderful-I will be back:)

Never a bad massage. I've been going for years. Joseph, Septimia, Gary, Candi, and others I can't recall. Always professional and very relaxing. read more

Destiny was amazing! I highly recommend you schedule your appointment with her! She was so friendly, educational, and made me feel very comfortable. I opted for for a deep tissue massage and I'll be back in two weeks fora another and can't wait! read more

If I could give this no stars I would. Let me start off by saying that initially when I went in with my Groupon they were great. Then I joined the massage club....after 3 months it went downhill. The therapists that were good left and the others were just mediocre. they talked too much and did not focus on the massage. I finally cancelled my membership this week when my daughter and I went in for massages and BOTH therapists were 20 minutes late. I went to the desk to inquire and was told "well they spend more time on their clients, don't worry, you'll get your turn." Not acceptable with an appointment set up and something to do afterwards. After all, its not like I was a walk in. I asked the manager to call me and no one ever did. Like most chain massages, they start off good and then are lousy. Save your money and wait for a cheap Groupon because this place is not worth it. read more

Today my husband and I got a couples massage for the first time. My experience with the Massage Therapist Gary was outstanding. He focused on the tensed areas and worked on the knots I had in my shoulder blades. He made me feel very comfortable and his pressure was on point. I would recommend going to see Gary!! read more

I travel a lot for work, and any chance I get, I make an appointment with Candy at Elements in Glendale, she is an amazing masseuse. She asks the right questions, listens to your responses and incorporates the right techniques to balance your body. She customizes the massage to the individual, and is great at offering ideas for stretches and body work one can do at home, in between massage appointments. Candy has a very flexible schedule and is so accommodating! read more

I have been to this location several times over the past few years. The service is hit or miss. The therapists turn over rate seems high. The office/receptionists are rude. On two occasions the receptionist blamed me for her mistake and made a note about it in the computer which ironically printed out on my receipt. The manager who dealt with that was very kind and I wish I made note of her name. The second time I had a receptionist actually yell at me because I wanted to understand a policy better. She acted like I was wasting her time by having to explain the policy to me. Then I got a phone call this morning from Mary who said she was a manager. She wanted to inquire about our last 90min massage and past issues we have had but never made a stink about. During trying to explain our side she constantly talked over me, blew off my issues and made several excuses for the poor service from the therapist and receptionist. She called me, I didn't call them to complain. Why would you call a customer and not even give them the opportunity to share the issues they had with their staff to better serve customers? I will never go back here again strictly based on the way the manager Mary handled herself this morning. read more

Noemi and Maya are both excellent massage therapists. I hesitate to share this info as they will become even more popular, but they deserve the accolades. They both seem to specialize in deep tissue and sports massages, which I prefer. They have helped me work out some of my lower back, hip, IT band, and elbow issues. They listen well, and respond to what my body needs that day. I usually make my appointments a week in advance to get in with them, but they are both well worth it. Everything is clean and organized and the entire staff is professional. read more

I had a great experience here. I purchased the Groupon and was scheduled with Patricia. She was amazing and very sweet. I felt like I could fall asleep after the massage but I had to drive home instead. I will definitely be coming back! read more

Was a little apprehensive, as this was my first massage. As a weightlifter, and being employed in a physically demanding job, I felt the daily tensions settle in my back, shoulders, and arms. Jasmine was my masseuse, and my tensions would take a beating. She was professional, friendly, kind, and I'd recommend her to anyone. Made another appointment for a deep tissue massage, after getting the Swedish massage last night. So, Looking forward to it. read more

The worst customer service I think I've ever had and I'm pretty easy going, I've never even written a negative review. I called to purchase a Mother's Day massage for my wife and her friend, they told me that there were times opened so I bought them. After she tells me they don't have 2 massages open at the same time so she would try to make it work and call me. 6 phone calls later I call cancel one so my wife can just go and she tells me there all booked up. I told her numerous times what times we were looking for and they did nothing. If I ran my business like that I wouldn't have one. Thanks elements read more

I had the most amazing massage last evening. Allison was my therapist and she seemed so in tune with my needs. I have had massages in the past, and never had I had experienced the tingling sensation of the increased blood flow throughout my body like I did after this massage. So looking forward to my next massage when I want to incorporate the Himalayan Salt Stone into my massage. Thank you Allison! Additionally, the office staff is the best and I love being able to book on line, after hours and receive a confirmation call first thing in the morning! read more

I am sorry to have to do this because the therapists at this location are fantastic. However, beware of getting their membership because you cannot get an appointment. If you can give a week's notice or do not work on weekdays you may get lucky. However, for those of us that signed up for the wellness plan and come in when in pain, it is IMPOSSIBLE to get an appointment. I have called on a Thursday to get in any time Thursday afternoon-Sunday and NOTHING is available. It has been like this for months with lots of excuses on how they are just so busy and getting more therapists, but nothing changes. So, not only is it a waste of money, but so much for wellness as you can just hold on to that pain or go pay somewhere else on top of your monthly elements fee. read more

Friendly. Caring. Knowledgable. Cozy was great! She did orthobiotomy on me and it really helped. I wasn't sure at first because the treatment seems really light, but it actually worked. read more

I went in on a whim. My shoulder had been bothering me. Professional front desk staff. Organized check in process. I was assigned to see Charles later that day and he was fantastic. On time, professional, courteous, thorough, great massage. Great experience. I felt better when I left and by the next morning, the my shoulder felt 95% better. read more

Friendly, experienced, talented technician. Mackenzie is a rockstar. She alleviated all of my head and neck congestion! Very clean facility! Most definitely will be back and send my friends and family read more

Joseph is Ahhhhmazing! He does a wonderful job keeping me healthy and is a great people person. Staff are friendly and genuinely care about the clients!!! Elements Glendale makes me a happy lady! read more

Most of their therapists are pretty good and talented. A couple I would not see again. Since they changed management? They have gone downhill. Their condescending attitude when asked a question is not acceptable. I had gotten ill and unable to get in for my massages. I had called to cancel my membership. Was encouraged to put it on a hold. So I thought I did. Well they were still billing my credit card. Luckily my card got lost and I had to get a new one. They didn't have the new account numbers. They kept sending me emails for the new account numbers. When I contacted them that my acct was supposed to be on a hold due to illness, they said "no it was not" They refused to credit me or even allow me any ability to have massages on these that I already paid for! So they took my money and said "screw you!" When I was ill and called to cancel but was talked into putting it on a hold. When I requested to talk to a manager, they said she was not there. They gave me a shift supervisor. She knew nothing. When I asked for the GM. She said she wasn't there. She also refused to give me her name. She claimed the GM's name was "private" Okay well I could google it sweetheart and I found it. Shows how ignorant she was. Then claimed she gave her a message to call me. She never did. I called the main corporate offices. No response. I emailed them - no response! This is unfortunate. Because there were a bunch of good therapists there but now crappy salesmanship and poor management is ruining this business. read more

Love love love this Elements Massage! The staff are all fantastic and the therapists keep a lg of your issues so the can see how you progress. read more

Brittany is a great therapist. Also, the front counter ladies are always helpful, friendly and professional. I highly recommend!

Great massages! I have had many different therapists and they all have been great. The therapists will ask what you want done and tailor the massage to meet your needs, not just a standard massage I have had at other places in the past. I purchased a membership for my husband who has back problems. The entire family has enjoyed massages here. read more

Mackenzie will change your life! I thoroughly enjoyed every single second with her.

I used a Groupon and after my massage they sold me a four month "Special" deal where I would be charged each month for a total of the four months. Well, after the four months passed, they continued to charge me and did this for 3 extra months. They refused to refund me and never even responded back to a complaint by the Better Business Bureau. They are more interested in getting your money up front than keeping a customer. NEVER USE THEM except with a Groupon. read more

WOW - I found a wonderful therapist here. The atmosphere is soothing & the front desk staff is very sweet. Great place - happy to be a member ;-) read more

Nathaniel provides the type of massage I need and adjusts throughout the session based on my requests.