I booked an appointment online recently and received confirmation. I got to there early as requested. After waiting 20 minutes I learned there was a scheduling error and the therapist was not working that day. There was no other technician available or appointment for me. That night I received a call apologizing. They offered me an extra 30 minutes on my next massage. So book another appointment, pay for it 100% and we will give you an extra 30 minutes for free. Doesn't make up for my time or disappointment. I went home and found another massage place with an open spot immediately. I will go somewhere that values my business. read more

Don't waste your money on the scam of this franchise. My children bought me two 90-minute gift cards, and the scam franchise location they purchased it from is no longer in business--nice. None of the other franchises will honor the gift cards. Spend your money on a real spa, with real integrity. read more

Pure Magic at Elements Massage Massage Therapist: Brian Stark Y'all. This massage was a GIFT in every sense of the word - literally gifted by my amazing soul sister, and figuratively a gift to my overworked body and spirit. Brian Stark is hands down one of the most skilled and intuitive massage therapists I've ever worked with. I came in carrying weeks of tension in my neck and shoulders (hello, yoga teacher problems!), and my body was NOT having it. Super resistant and locked up tight. But Brian? He was patient as a saint and worked his magic until all that stored stress finally released. But here's what really blew me away - this man can hold space for the DEEPEST conversations while working on your body. We talked about energy work, dharma, how to give without depleting yourself (so needed as someone whose job is literally caring for others), and even swapped Gen X parenting stories. It was like therapy for my soul while my muscles got the TLC they desperately needed. The whole vibe at Elements is welcoming and peaceful. Brian created this safe container where healing could happen on multiple levels - physical, emotional, spiritual. Walking out, I felt like a completely different human. If you're looking for just a basic rubdown, there are plenty of places for that. But if you want bodywork that actually transforms you? Book with Brian. Your nervous system will thank you, your body will thank you, and honestly, your spirit will too. Already planning my next appointment because this kind of holistic healing is exactly what our stressed-out world needs more of. **Pro tip:** Come ready for both physical release AND some soul-stirring conversation. This man's got healing hands AND wisdom to share. #ElementsMassage #HolisticHealing #GenXWisdom #BodyworkThatMatters read more

I love Kisha !!!! She's the best masseuse I've had in years but soooo hard to get an appointment with. I wish she would open her own studio

If you get a membership it's $89 an hour, which is a great deal. I've been here 3 times now, with the membership and found Brian who does an amazing job. Some massages I find painful, he works with my body not against it and actually listens to me. I've had 2 sessions with him and highly recommend. You can pick someone depending on your pressure needs right really find the right match for your problem, or just relaxation. The staff is very nice and helpful. They helped me to find someone that fit my needs better. The interior is clean and relaxing. read more

I started hopeful to have a local weekly massage. My first massage started out great as well. Then, the therapist was working very hard on my thorasic spine and for a long period of time. She asked for my email and said I needed to see a chiroprator. She emailed me the referral. Well my rib was out of place from the massage. That was why she was trying so hard and then referred me to a chiropractor. I spent weeks in pain. Still hopeful, I booked a massage with another therapist. Unfortunately , I had to cancel and called in to reschedule for the following week. I was billed 120$ for the cancellation, accused by management that I didn't cancel and basically called a liar. I tried everthing that I could with management. Not a way to treat clients at all. read more

I got a great massage here today. I tweaked my back at the gym and have been sore for a week even before that. I blame too much food and not enough exercise during the holiday season! Vlad is great! He got a lot of the kinks out and I left feeling limber and relaxed. Donna at the front desk was delightful, very friendly, and helpful. I am a fan and will be back! read more

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My husband had booked a spa session for me as a birthday gift so ended up trying. Worst place ever. Do not go here, staff is very rude and incompetent. Worst customer service ever. read more

I am usually wary of these massage in a box places but I was lucky enough to find Valerie there who actually knows what a "deep tissue" massage actually is. And please only go to her if you also know what a deep tissue massage is, because you have to actually want someone to help you with your knots and tension, and it isn't all relaxation and rubbing oil all over. I'll only go to Valerie now, she is committed to making you feel better and finds areas I need worked on I didn't even know about. read more

I feel like I got beat up pretty bad. I went for a massage today as I got a 1 hr massage coupon as a gift. My appointment was at 2:15pm and I arrived at 2:08pm. I filled out some forms and sat down at 2:15pm. I was called in 5 mins and got ready by 2:25pm. When massage was ended, the time was at 3:05pm. I didn't even get full 1hr. Valerie massaged me today and I told her that I want low pressure. I told her couple times during the massage that it hurts. Today, here I am getting bruised in both arms/shoulder area. I wouldn't go there if you want a good massage. read more

Elements Massage - Bruise from the massage - Massage Therapy Near Me - Campbell, California

3-stars for Elements Massage in Campbell. It's located on Campbell Ave between Nob Hill and Capers, right next to Innovators Salon. This was my first visit to Elements, and it was okay. The facilities were clean and the massage was okay. The masseuse didn't do a good job adjusting to the feedback I shared asking for more pressure. The female at the front desk was fine, but my comfort level and satisfaction with the massage was less than stellar. I doubt if I would come back to this location. read more

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Elements massage is clean and the staff is very friendly. I was gifted a massage treatment here for a one hour basic treatment. They have options for add-ons such as aromatherapy and a membership service if people are looking for more frequent massage services. They also have a new client special where you receive $20 off your first service which was awesome. The massage was good, I felt relaxed pretty standard based on other places I have been to. I would definitely recommend if you are looking for a nice/relaxing spot for a standard massage. read more

I really like this massage studio. The receptionists are always professional and helpful. I highly recommend Ben.He really takes the time to listen to what the problems are and to address exactly those issues. He is very attentive, gives strong pressure, and works on the areas as long as it takes work through. Note, my neck & shoulder muscles can be hard as a rock and Ben never goes off course. read more

Owner-shenanigans (Elements Massage studios are individually owned) and questionable security for storing credit card information. My wife used a gift card (pictured), it was accepted, and then later that day the owner called us. She had some bizarre reason for it, but she RETROACTIVELY CANCELLED THE GIFT CARD! I've never had this happen before. She was told that she did not have authorization to charge the card, as it was never provided as a means of payment, but she did it anyway! Elements Massage requires a credit card to book an online appointment, and they offer no assurance of securely storing that information. This is the second credit card incident I've had with them, and they gave us 2 gift cards for future use. AWFUL and potentially illegal use of credit card information. Stay away, there are much better options in this area. read more

Elements Massage - Retroactively cancelled by owner AFTER services and charged credit card on file without authorization. - Massage Therapy Near Me - Campbell, California

I have had a membership with Elements for about 3 years now. I have my favorite therapists here and try to book with them. There is a turnover with therapists so when one of your favorites leave, you have to choose another. Luckily, there are several therapists and plenty of appointment times. I try to book several months in advance to make the most of my membership and get the therapists I like the best. I have never had a bad massage here and the front desk staff are very friendly and helpful. The rooms are clean and the massage tables are comfortable. I off-handedly mentioned that my low back feels weak when I lie on my back and my therapist went and got a huge wedge bolster for my legs! I never thought to ask before but now I ask each time. I highly recommend Elements, Campbell. read more

Great Customer Service from front desk to massage treatment. Dona is so great on booking appointment as well as explained detail since I am the new client. Yasuko is amazing is massage skill and thoughtful, detail on taking care of clients. Great Business. Thanks! read more

I have been a member for a few years now. I had a session today with Sasha and it was the best deep tissue massage that I have ever had. I shared with her my concerns and she did an amazing job. I highly recommend Sasha. I booked another session with her next month. I have always had a pleasant experience with all the staff but Sasha is hands down the best. read more

After posting my review, I was contacted almost immediately after with a sincere response, and spoke to the manager later that day. She was very empathetic and offered a free massage to make up for it. Excellent Customer Service read more

Terrible business practices!! I received a gift card for a massage or I never would have agreed to their terms. Even though I had a gift card I had to enter my CC information to book the massage. Furthermore, the only way to enter my CC information was to "Save" it into your system. Additionally in the terms and conditions, I had to approve they sharing my information with other partners AND 3rd party vendors. I asked to have my CC information deleted but it still shows when I check my profile. I will never come back for a massage and certainly would never recommend anybody to sign their life away to your company for a massage. read more

I've waited to post a review as I wanted to visit enough times before I expressed my thoughts. It's been almost a year now (joined in Dec 2023), I joined with the monthly membership and have been going regularly. It took me about 3 visits before I found a therapist that I really liked. When I first joined I really wanted a female therapist, as I've had some uncomfortable situations with male therapists in the past, but nearly all of the therapists for the evening hours were male, so in the beginning I was frustrated because it seemed like I couldn't find a time that would work. I finally decided to try a male therapist, Ben and really liked his style. I appreciate that he is very respectful, letting me know when he's going to move the sheet, he inquires if the lighting is ok, asks permission before doing anything that could make someone feel uncomfortable. And, I truly believe he is passionate about his job. Thank you Ben, I look forward to my next massage. Aside from the massage, the front desk staff has always been very friendly and kind, the facility is clean, the location is great, plenty of parking and the price is reasonable. read more

Pretty good massage, except they don't honor the full hour. My second massage I was only in the room for 50 minutes (as they were running late) take away changing time, and we're looking at 45 minutes tops for a massage. I expected my time to be made up but it wasn't. It's my bad for booking another massage without asking prices... but since my first prenatal massage was at the $79 introductory rate as a normal massage, my gym that I get monthly massages at doesn't charge more for prenatal massages, and they never mentioned anything, I made an assumption. They charge extra for a prenatal massage which is ridiculous since it's only a pillow that differentiates the massages. They say it's the training that the therapist does, (I don't think they're paying for that training over and over again and how much was the training... I'm not sure the ends justify the means...) it's kinda like they're assuming this training is like a masters degree where they should be getting $20 -$40 more and hour!? What? Just left with a salty taste in my mouth. Won't be back. read more

I've been a member here for around a year now, and I love my monthly massages! Being a teacher, I NEED THEM! Haha! I've had several different masseuses here, and but I really liked Rica! I had her twice now. She puts a lot of pressure, but in the end you feel amazing. I really appreciate how she gives you information about your body (which parts are very stressed, which parts might feel strange the next day, plus gives you tips on how to help your body). It does get a little pricey, but it's part of my treat yoself days. The facility is always clean. They give you chocolate and water after your massage. What's cool about their membership is that you can give your massages as a gift to others or you can use it to upgrade your own massage! I like how the massages roll over too, super helpful when you can't squeeze in a monthly massage. Parking is great too! :) read more

First impression, an Everlasting impression! I came here for a Yelp Event, Elite I may add. Elements Massage is hard to locate and is nestled in a corner next to Nob Hill. Parking is difficult, be careful and lock up your ride!! I was greeted with smiles and met the owner Sally. Her staff was great! After fillng out the health questionnaire, I sat inside to wait for my appointment. There is a single door with a sign, Entering Quite Zone. Once beyond the door, the hallways are darkened, and a soft, relaxing music is playing. I was sent to a waiting room, known as Redwood. All the rooms are named after beautiful locations in California. Other people came inside and were confused...I think that they must thought it was "their own" private lounge?! I was again greeted with a smile by Genia my massage therapist and escorted to the Carmel room. We made small talk. I told her that I need work at my shoulders and alone my spine. I told Genia that I have a high pain tolerance, and so she smiled. Once on the really warm table, very warm, I just wanted to take a nap... Genia bagan to work out the stress, tension and discomfort of life and make me feel human again. Genia worked out knots, it actually brought a tear to my eye! Times up!?! Nobody wants to hear this!! I gathered myself and then Genia advised my of the issues (knots) in the muscles in my back. I've been to a few different spas and various massage boutiques, never I've been happy with the treatment, facilities and care. Thanks to Candice & Jon @ YELP Sally and her wonderful staff Rochelle Kylie Rebecca Alice And Genia. Until next time!! read more

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My daughter by me a (90 minute gift card ) from elements massage for my birthday She paid cash for it when I try to use it they couldn't found the number on gift card on there system , very unfriendly customer service and system they are asking me to bring receipt for my gift card read more

Elements Massage - My 90 minutes gift card - Massage Therapy Near Me - Campbell, California

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Had my first massage here after three neck spasm attacks in the last month. I was desperate for some skilled deep tissue massage attention on specific areas to help lessen my pain. Both people I interacted with there were very friendly, and my therapist, Andy was very skilled, using trigger point and movement to work on the knots and tension. While I love a relaxing whole body massage, I asked him to focus on those areas and he did. I recommend this place! read more

I almost hate to share just how good Felisa is because she will be even harder to schedule with (because she's so great), but she deserves the recognition. At my massage Weds, I mentioned I was having foot issues that could be related to muscle tightness in my legs. She suggested adding cupping to my full body massage. What an amazing experience! Will definitely add to future massages. Foot pain was alleviated & after doing her at home suggestions, I am relatively pain free by this weekend. Love this location for the always professional, friendly staff as well! read more

I had a Spafinder giftcard and found Elements Massage through the Spafinder website. I called to make an appointment and they were able to schedule me within a few days. They had to reschedule me though, but they were able to reschedule me for the same day with a different therapist, Kisha. Kisha was awesome! She was kind and made me feel at ease right away. The amount of pressure was perfect (she also asked in the beginning) and I felt so much better after. She also gave me pointers on what kinds of stretches and exercises to do (I was having shoulder and neck pain)--I don't think I've gotten that type of advice after a massage before. I also received excellent customer service from everyone I spoke to on the phone and in person. They also send appointment reminders through text and email. read more

I terminated my membership with this company. After having a masseuse fall asleep on me at the Sunnyvale location (the manager gave me a free session to make up for it) and now this Campbell location has canceled on me more times than I can even use my monthly membership days on (it's always the masseuse calling out). If you are looking for a reliable place to get a massage, dont go with this company read more

Great massage overall, I had a deep tissue massage. I felt 60 was not enough but then again I had not had a massage for a long time. The place was clean and nice, I would have liked to have some type of aroma therapy scent instead of none. read more

honestly I only picked this place because I had a spa finder gift card and after I received the mediocre massage they weren't able to accept it. the massage is overpriced just for lotion and rubbing on the body. I have been to better places that charge half the price that use lotion , hot stones , hot towels and etc. this spot is not worth it . There is nothing special about it . read more

I highly recommend going to Elements Massage Campbell. The staff are wonderful, friendly, responsive and consistently deliver a professional, relaxing massage experience from greeting you at the door to final payment. Thank you Lauren for being a scheduling wizard and always making sure operations ran smoothly. My favorite massage therapists are Vladimir and Michelle. They are both spectacular and skilled in different ways. Vladimir specializes in deep tissue massages and does amazing neck/shoulder work. Michelle is meticulous, focused, and uses a lighter pressure. Her shiatsu method is incredible. I've enjoyed working with them both and can tell they are dedicated, passionate and excited about the important service they provide. You'll be in good hands with either of them! I also recommend getting the monthly membership. It's well worth your time and money to de-stress and be taken care of by such talented massage therapists! read more

I will be finding anew place for my massages! Today for the second time in approximately a year, I had my massage cancelled less than 2 hours prior to my scheduled service. The first time, I was generously given a 30 min upgrade. This time, the woman who called to cancel told me she would have to speak to her manager at 3 and they would get back to me. When I had not heard from anyone at 6:30 I left a message. The front desk manager got back to me right away and said that it was unreasonable to expect that. I let her know that it was not unreasonable for them to charge me $45 when I had less than a 24 hr cancellation so why was there no compensation when they did not deliver and gave me lass than a 24hr cancellation? No worries, I'll just take my business elsewhere!!! read more

Just had the best massage ever with Mr. X! I'm not saying his name because it's already impossible to get an appointment with him. I came in today all torn up and broken from a knee and chest injury. He listened to my concerns and told him about my injuries. He knew exactly how to work with my injuries and he was very knowledgeable about how to help treat it. I want another appointment but I'll have to be patient. The good ones are always taken :) read more

Amazing service, beautiful place, very relaxing. What more can you ask for. Highly recommend!

I worked at Elements Campbell for two years before re locating to San Diego. I can honestly say that this is a great place to work and a great place to get a massage. The owner is genuinely committed to hiring quality therapists who work well together as well as creating a positive experience for clients. The membership program is a great deal and I highly recommend it. Just be sure to give them notice if you want to cancel. Getting a massage here you can be confident that the people working for you are being treated with respect and are passing that positivity on to you. Now go get a massage and keep getting massage! It's good for you! read more

I really do like getting a massage here. The staff is friendly and professional. We used to be wellness members but one reason we stopped was because our credit card had extra charges on it. For example, if I filled out a questioner for them I was supposed to get 30 extra minutes added to my next massage. I would remind them of this when I booked my appointment and when I checked in, but they would still charge the extra money on my card. Then I would have to call and have them take the charge off my bill. Eventually it would be reimbursed , but this happened a few other times with similar offers. Today I took in a gift card to pay for my massage, they asked me twice if I wanted to put today's massage on the charge card I have on file ..... I hope it doesn't show up on my VISA bill next month. read more

I am so bummed out that this place is unable to operate at the moment, but I understand that it's a necessary precaution. Regardless, this place has the most excellent, and comforting experiences offered from a massage business. I have been going here with my wife since 2015, and we both keep returning at least once a month. Though every single specialist has provided great service, I have to give special acknowledgement to Michelle who goes above and beyond the line of work with her exceptional skills, gentle nature, and professional advice We always look forward to each visit! Hopefully this place reopens soon. read more

I came here the first time for a Yelp Elite event. My experience after my massage at the Yelp event persuaded me to join their Wellness Program. Service here is top notch! The front staff are very tentative. They'll offer your water bottles or chocolates as you wait to go in for your massage. The massage rooms are really great. They set the environment to your comfort level (i.e., the lights can be dimmed and the table is adjustable). The decorations are simple, earthy, and clean which is a good thing. Too much decoration can be too much of a distraction and take away from the relaxing environment. My full massage experience was very relaxing and I felt so refreshed afterwards. I did the 55-minute session which felt so short since I was enjoying it. I kinda dozed off during a portion of the massage since it was so relaxing. I really like how they accommodate your massage to your needs. They'll ask you what type of massage you want (i.e., light, medium or deep tissue) and which areas you want to focus on. And of course you can always change your mind and adjust the massage to your liking. Then after the massage they will give you suggested exercises to try to help with your troubled area(s). Like for me, I was recommended exercises to help with my neck and shoulders. Overall, this place is great. They really care about you and your well being! I highly recommend the Wellness Program if you go frequently. It saves you money and you can cancel whenever or put the account on suspension. You also get discounts on gift cards during promotions. I recently just bought a bunch of gift cards to give as gifts for the holidays! I mean who doesn't need a massage?! read more

late review! aaaahhhh! i had just come back from being on a plane for work every other day of the week and i had an agenda...sushi, froyo and a massage in no particular order. i then came home to a dead car so now this list was more than needed. so where do i go...Yelp duh! I decided to book even though Martha was noted as softer...that being said she did an amazing job! the massage room was nice and relaxing and she talked only at a few places which i appreciated cause i wanted to be relaxed. at the end i got dressed and she greeted me with some exercises as well as a bottle of water. i have had a number of massages and they have never told me to drink the H2O like woah. it's needed to help after a deep massage! funny thing a friend had just explained that to me hours before i was heading in. i then got an email from Yelp for an elite event for a message...here! woot woot. I met with Jesse. to be honest i prefer having a female but whoot it was a free 30 min massage and you got to be respectful and get in and get out. that being said i never felt awkward and he was awesome. can def apply hard pressure. and i have asked a number of therapists in the past to massage my scalp and they leave that out...he did not! also one of the better neck massages i've had! all in all i would def come back here! might even go today! lol ps their waiting room has infused water and their bathrooms are VERY clean! read more

I found Elements by searching online - and I am so happy with the find. I feel lucky to have come across this place. The office is clean and professional - the staff is always friendly. They also have complimentary water and chocolates while you wait for your massage therapist. I'm a musician and have been going to massage therapy for tension and repetitive motion injuries for the past 10 years. I have regular appointments with Jappa - who (hands down) gives the best massage I have ever had. He's intuitive, experienced and knowledgable and he always asks questions to individualize my massage. My arms and neck feel 11 feet long after every session. At the end of every session, he gives me stretches and "homework" to help keep loose between appointments. He's a pretty cool guy with years of experience and I always leave feeling realigned and relaxed. I haven't seen any of the other therapists, but I wouldn't hesitate to make an appointment any of the other massage therapists there. They have a first time client special and what seems like monthly specials for members - I love that. Go make your appointment, now! read more