WORST shopping experience I have EVER had! On 8/16/23, I ordered a helmet over the phone with Elise because online ordering was nott working. The helmet was in stock. It took her 2 1/2 months to ship it out (after MANY calls and emails!), and when she did ship it, she sent it to the WRONG address! My son bought it for my husband as a birthday present, and Elise sent the helmet to his credit card billing address instead of the shipping address, and then she tried to argue that it was a valid address on our order, so it was "on me"! She sees no fault in this arrangement! I was completely flabberghasted! Who ships to the billing address? Who orders a gift and expects to recieve it themselves? My son was living in California in August when he placed the order, and he moved to NYC in late September. So when she shipped it in November, he had been living in NYX for a month and a half. She said that was also "on us" because he should have had a forwarding address setup. He did having a forwarding address, and it was not forwarded! Maybe USPS doesn'tt forward packages, I have no idea, nor should that be our problem! The notion that it could somehow be our fault because my son moved from the billing address is outrageous! Also, I had emailed her 5 times from the end of October to mid November asking for the tracking number, but she did not bother to respond until December (over a month after she shipped it) so any ability to have the package tracked and retrieved was gone! Honestly, my husband shops for all of his cycling and sporting gear online, and in my 30 years of online shopping, I have NEVER once had someone ship a package to the billing address! If you are considering ordering online, or even worse calling the the store and placing an order to be shipped, DON'T DO IT! IT WILL NEVER COME! Perhaps the in store experience is better, but if Elise is in charge of mail order, RUN! When I placed the order, I told her it was not a rush because my husband's race was not until Nov, she said she wished it was sooner so she would have a reason to get it out! That sentence was truly prophetic! Now my son is out the money, and my husband has no helmet, and their customer service is non-existent, and they are happy to keep our money, and not send out the purchase despite the fact they admit they sent it to the wrong address read more