One of the best customer services I have ever received! I…read moredon't know why it took me 15 years to go to this place but I'm glad I went there. We were looking for bikes and one of my coworkers recommended this business. The place was huge, amazing, well organized with tones of products. I asked Lindsay for help and she spent about two hours with us. I tried 6 bicycles and in the middle of that, Calvin joined and the two of them helped us. Both Lindsay and Calvin were amazing! Friendly, honest and helpful! They did any possible thing to help us finding the bikes we wanted and were suitable for our skill level, heights and weight! For me customer service is the most important factor and I received one of the best customer services here! The place was well organized, the prices were good and I'll definitely go back there again for any sports needs. I highly recommend this business and Thank you Lindsay and Calvin for all the helps! :)

Excellent service As a senior who in childhood and youth did not ride bicycles…read moreI had a steep learning curve in the purchasing of one but the sales clerk Jesse was remarkably well humoured and helpful exhibiting a lot of patience and offering good advice.

My favorite Northside spot to get skates sharpened (and for a fair price). The skate sharpenings…read morehere are consistent and are completed quickly. They let you choose your style of sharpening as well. They also have a decent sized collection of hockey equipment and sticks in the winter, and the same the summer with cycling equipment as well. Definitely would recommend this place for sharpenings if you're on the Northside as I've been going here for greater than 10 years.

Great selection of sports equipment at great prices. They also sell used stuff for cheap. We buy…read morewinter sports stuff for the kids here as we know they will outgrow them after a season on two.

I ordered a Parka, as a gift, from MEC's online Black Friday sale on November 29, 2024. Having…read morebeen in the Edmonton south common store a few days before, and observing many in stock, the deal was too good not to order. As I placed my order, it indicated that the downtown store was "Next Day Pick Up". Given that I wanted to pick up as soon as possible, I selected the downtown store, even though the location is terribly inconvenient for me. Approximately 24 hours later, I called the downtown store, whom after about 25 mins on the phone with various people, told me they had no record of the purchase. Of course, I couldn't go pick up the jacket, the next day, at a location that was inconvenient, because MEC hadn't even processed the Order as of yet. Great. I called the customer service line and spoke to a male who told me "this sale has caught us completely off guard and we're overwhelmed". No kidding?? The male told me that there had been staff cutbacks this year, due to how slow it had been, but suddenly the sale has regenerated sales that have overwhelmed the existing employees Ok ... the spokesperson then told me that my jacket was in Winnipeg and had to be shipped to Edmonton! What is going on here, MEC?? You hold a Black Friday sale and you're overwhelmed??? Then my next day pick up, at this inconvenient location, is in Winnipeg??? The kicker is December 16, 2024, I received an email from MEC telling me that my order has been cancelled. My goodness. I've been a supporter of MEC for over 25 years, and have never seen such awful customer service or a absolute lack of responsibility in fulfilling an order - for that matter, I don't think I've ever had a more disappointing exchange with any store, ever, than this experience. I will never again shop at MEC. Shame on you, MEC. Not the MEC I once knew

I bought a Suuntu compass from them in 2015. It sat on the shelf for years and was in pristine…read morecondition. It developed a huge bubble and the declinometer stopped working. I took it to the Edmonton store downtown. The manager was sympathetic but refused to exchange it, despite suuntu having a lifetime warranty. Take your business to Amazon or somewhere else.

Purchased my bike here two years ago. Been back for their…read moreawesome service plan. Also picked up seats, helmets and several other parts. Knowledgeable staff. Pricey...but they don't sell low end stuff. I'll continue going back for my cycling needs!

BE WARNED!!! I recently bought a bike online, and when I received it, the bike had different…read morecomponents than was listed online. It had 3 different, cheaper components. When I inquired about this, they stated they are not responsible for their online listings. The only solution they offered me was a 20% discount through their website if I want to buy alternate parts, though most parts are out of stock. They refused to admit fault nor apologize (after giving them ample opportunity to do so) and after reaching out to the owner, Paul, he essentially said I should be grateful to recieve a shipped bike and that it was packaged to begin with (no jokes!). They made it clear that I was in the wrong for not being grateful or happy with their solution. So if you buy something online, you might not get what you ordered, and you will be stuck (and it will be your fault).

Purchase a new bike from revolution cycle and when I took it home the gears were not changing…read moreproperly and the disc brake pads were rubbing and making noises, so I made the adjustments myself. The sales person said it was all checked out by their technicians. Furthermore, I found the manager of the store to be arrogant from the store in St. Alberta base on his attitude. This bike store is suppose to specialize in bikes, but receiving it with flaws after they told me that is check by their technicians is unacceptable. If they cannot address simple matters than what more can they do. I would suggest going to MEC for your future bike purchase.

I love visiting bike shops and Revolution is simply one of the biggest and best in the city. My…read morelatest experience there really solidified a 5-star experience as I went in a little glum after having a bike stolen yet left Revolution excited at the prospect of getting a bike. Revolution has an enormous selection with bikes that will serve every function along a wide price spectrum. They specialize in Cannondale, Scott, Specialized, and Cube with a few other makes in the shop. Whether you're looking for a sleek road bike, something for downhill, or a fat bike to keep riding year round their selection is very very comprehensive. I was shopping for a new commuter and I was incredibly impressed by the product knowledge of the staff and their ability to help me think a little outside the box when it came to shopping around. I found the staff to be impressively able to rattle off detailed product information while also translating that deeper knowledge into the more tangible rider experience. I ended up buying a Cannondale touring bike which was steeply discounted due to the rapid approach of winter. Revolution has some pretty great sales so if you're savvy enough to shop in the off-seasons, you'll get a lot more bang for your buck! In addition to selling bikes, they also have events and classes and some pretty great space downstairs for their events. Overall, this is a great shop with a variety of services and I'm thrilled with the bike I ended up with and the price I paid for it.

Took my bike in to get serviced, and replace the chain assembly. Admittedly my bike was in VERY…read morerough shape when I brought it in, but the mechanic (Derek) who helped me was very polite, honest and helpful. Gave me a rough quote when I brought it in and when they found another issue, promptly called me to ask how I wanted to proceed with it. After dropping my bike off, it was repaired the very next day. What an easy and smooth process! The folks on the phone were also just as helpful. Definitely going to make this my regular bike shop!!

Left feeling disappointed I was unable to shop at a local business. I went for a thousand helmet…read moreand some Shimano ic5 spin shoes. I left with nothing due to no sizes being available. I would have gladly ordered some and bought a helmet but felt like the customer service preference was we just leave. I'm not saying the gentleman who I spoke to wasn't polite but you sell shoes? You are unable to offer to order some or get that money in your till with an alternate suggestion? Just felt let down because I was maybe not the usual shopper here.

Incredible Bike store! Rich is extremely knowledgable with cycling, triathlon and equipment. As a…read morefirst time Iron man athlete I went to the show to ask about options for fitting my road bike for riding triathlon. Rich has extensive knowledge of different courses and triathlon specific bike fitting. He offers an amazing service in performing longitudinal bike fitting sessions to help an athlete drop into a more aero position as they improve riding technique. The prices are VERY reasonable and cheaper than many competitors even though the quality is superior. Very kind staff and overall a great place for parts, a fitting, or a tune up.

Rich is knowledge, without being condescending, patient and encouraging to newer road-cycling…read moreenthusiasts. You won't find any mountain bikes or hybrid touring bikes here. You will find a limited selection of some of the best brands from Canada and Italy. When you're ready to take it to the next level and need to talk to someone that is a dedicated cyclist and trainer, be sure to check-out Cycle-Logic. Tiip: Not for the faint of heart, these aren't cheap and it's cash only.

This shop is pretty amazing. They carry higher end road bikes and gear. It's a smaller shop, but I…read morewas very impressed at how much inventory they had. They also have state of the art bike fitting, which is a must if you are planning to spend $4000 + on a bike... The guy working at the shop was very helpful and informative. He showed my around the shop and their fitting machine. I wasn't there to commit to a bike, but only to look. That being said I would definitely purchase through them when I decided to upgrade. I like the small custom shops, as they are more attentive to your needs, and if you have the funds and are looking in this price range, you want a shop that will take care of you. These bikes can last a long time if well taken care of.

This is a store where I love to look but likely won't buy anything. It is for people who are…read moreserious about performance biking and racing, and do it competitively. Most of the bikes here are over $1000 and just a tad out of my budget. They also service bikes and sell parts. As well, I have seen clothing and accessories here for athletic bikers. The staff really know their stuff. If you are going to be taking part in a triathlon or major bike race, then Pedalhead may be the right place to shop. For the rest of us, the bikes here are likely beyond our needs.

We were appreciative of your covid rules however we would probably be more likely to make a…read morepurchase browsing online rather than being discouraged and honestly confused by the sales staff today. We went for specific shoes and were brought multiple other shoes and only one in a size close to being what we asked for - close being a weird thing in reference to asking for a shoe size. Anyways. We felt like we were begging to buy something. Is it your shops practice to not offer other sizes other options for ordering or the correct thing? I was met with the feeling "we are done here" or maybe confusion? every time I asked for help to buy something. I wanted a helmet, maybe a water bottle holder, some shit to spice my spin bike. Let me? As a business owner this would be discouraging to hear, especially with covid - but we literally have to buy elsewhere as your associate gave us zero options for a product YOU SELL. So heads up. People want to buy locally and from your business - it's not easy.

I just had my e-bike serviced at Hardcore bikes ........very impressed. I had used the service of…read moreanother bike shop but ended up having issues with my brakes rubbing. When I asked the other bike place about it they told me that's just the way my bike is. Well it took all of 2 minutes for the staff at Hard core to recognize the rubbing and they said they would take care of it. They did and my bike is riding so smooth no rubbing and the noise is gone. Thank you Hard core I will be taking my bikes to you from now on.