Took my wife's old bicycle to get repaired. They were absolutely great. Friendly, professional,…read moreand did a great job. I can highly recommend them. We will be regular customers.

What a helpful and friendly bike shop. Mike was so great. I had been recommended to take my bike to…read morehim for a quick repair and he exceeded my expectations. I got instant service, zero upsell, friendly and honest service, and a wonderful welcome. I'm from BC but when I asked around for bike shop recommendations his name came up every time. I highly recommend Old Strathcona Cycles to anyone seeking bike repairs.

One of the best customer services I have ever received! I…read moredon't know why it took me 15 years to go to this place but I'm glad I went there. We were looking for bikes and one of my coworkers recommended this business. The place was huge, amazing, well organized with tones of products. I asked Lindsay for help and she spent about two hours with us. I tried 6 bicycles and in the middle of that, Calvin joined and the two of them helped us. Both Lindsay and Calvin were amazing! Friendly, honest and helpful! They did any possible thing to help us finding the bikes we wanted and were suitable for our skill level, heights and weight! For me customer service is the most important factor and I received one of the best customer services here! The place was well organized, the prices were good and I'll definitely go back there again for any sports needs. I highly recommend this business and Thank you Lindsay and Calvin for all the helps! :)

Excellent service As a senior who in childhood and youth did not ride bicycles…read moreI had a steep learning curve in the purchasing of one but the sales clerk Jesse was remarkably well humoured and helpful exhibiting a lot of patience and offering good advice.

My favorite Northside spot to get skates sharpened (and for a fair price). The skate sharpenings…read morehere are consistent and are completed quickly. They let you choose your style of sharpening as well. They also have a decent sized collection of hockey equipment and sticks in the winter, and the same the summer with cycling equipment as well. Definitely would recommend this place for sharpenings if you're on the Northside as I've been going here for greater than 10 years.

Great selection of sports equipment at great prices. They also sell used stuff for cheap. We buy…read morewinter sports stuff for the kids here as we know they will outgrow them after a season on two.

I ordered a Parka, as a gift, from MEC's online Black Friday sale on November 29, 2024. Having…read morebeen in the Edmonton south common store a few days before, and observing many in stock, the deal was too good not to order. As I placed my order, it indicated that the downtown store was "Next Day Pick Up". Given that I wanted to pick up as soon as possible, I selected the downtown store, even though the location is terribly inconvenient for me. Approximately 24 hours later, I called the downtown store, whom after about 25 mins on the phone with various people, told me they had no record of the purchase. Of course, I couldn't go pick up the jacket, the next day, at a location that was inconvenient, because MEC hadn't even processed the Order as of yet. Great. I called the customer service line and spoke to a male who told me "this sale has caught us completely off guard and we're overwhelmed". No kidding?? The male told me that there had been staff cutbacks this year, due to how slow it had been, but suddenly the sale has regenerated sales that have overwhelmed the existing employees Ok ... the spokesperson then told me that my jacket was in Winnipeg and had to be shipped to Edmonton! What is going on here, MEC?? You hold a Black Friday sale and you're overwhelmed??? Then my next day pick up, at this inconvenient location, is in Winnipeg??? The kicker is December 16, 2024, I received an email from MEC telling me that my order has been cancelled. My goodness. I've been a supporter of MEC for over 25 years, and have never seen such awful customer service or a absolute lack of responsibility in fulfilling an order - for that matter, I don't think I've ever had a more disappointing exchange with any store, ever, than this experience. I will never again shop at MEC. Shame on you, MEC. Not the MEC I once knew

I bought a Suuntu compass from them in 2015. It sat on the shelf for years and was in pristine…read morecondition. It developed a huge bubble and the declinometer stopped working. I took it to the Edmonton store downtown. The manager was sympathetic but refused to exchange it, despite suuntu having a lifetime warranty. Take your business to Amazon or somewhere else.

This is a specific call-out to Abdula at Mud Sweat and Gears. He went over and above to help me…read morefigure out if I could add aero-bars to my e-bike. I I ride long distances on this bike and my hands get numb after a while and so wanted to add these aero-bars. The bars I bought last year from United Cycle wouldn't stay on though since the handle bar is not a uniform width. Abdula explored multiple options including new handlebars and ultimately discovered that there were ways to reconfigure the ones I had to make them work. He spent many hours messing around and researching options. In the end he figured it out and charged me only for the time to install them (as well as a gear fix that needed doing). Amazing service. Thank you.

Went in to get my bike chain adjusted today and had an excellent experience…read more Alex was very knowledgeable and very helpful. He corrected the issue with the derailer and cassette as well as fixed minor other issues that the bike had. I would recommend Mud Sweat & Gears, Sherwood Park Location for any bike repairs. Very satisfied with Alex's work.

i thought every one was very friendly and helpful. i placed a deposit on one bicycle but after…read moretalking to the owner bought another bicycle. i am extremely happy with my purchase. During the first year, you can bring in the bicycle for free if you are having problems with it. The bicycle mechanics fixed up a 25 year old bicycle for me to make it like new. Some of the bicycles are pricey but you have to pay for quality.

Purchase a new bike from revolution cycle and when I took it home the gears were not changing…read moreproperly and the disc brake pads were rubbing and making noises, so I made the adjustments myself. The sales person said it was all checked out by their technicians. Furthermore, I found the manager of the store to be arrogant from the store in St. Alberta base on his attitude. This bike store is suppose to specialize in bikes, but receiving it with flaws after they told me that is check by their technicians is unacceptable. If they cannot address simple matters than what more can they do. I would suggest going to MEC for your future bike purchase.

I went into the shop to buy a replacement tire for my bike. I had told someone over the phone what…read moreI was looking for but unfortunately the tire they had was the right type and size but the wrong color. That was not their fault, however, they sold me 2 tires that were better than what I was replacing. Unfortunately, when I had the tires installed elsewhere it was determined that the tires were made for a wider rim. When I went back to RedBike the person in charge said they would take the tires back but that there would be a restocking charge. I can't believe a bike shop would not recognize that the tires they were selling me were made for a wider rim than the tire that I had enquired about and that they had shown me. The tires they showed me were substantially bigger off a rim than the tire that was the exact replacement. I learned that the wider rim reduces the diameter to the tire when it is on the rim.

Took my bike in to get serviced, and replace the chain assembly. Admittedly my bike was in VERY…read morerough shape when I brought it in, but the mechanic (Derek) who helped me was very polite, honest and helpful. Gave me a rough quote when I brought it in and when they found another issue, promptly called me to ask how I wanted to proceed with it. After dropping my bike off, it was repaired the very next day. What an easy and smooth process! The folks on the phone were also just as helpful. Definitely going to make this my regular bike shop!!

Incredible Bike store! Rich is extremely knowledgable with cycling, triathlon and equipment. As a…read morefirst time Iron man athlete I went to the show to ask about options for fitting my road bike for riding triathlon. Rich has extensive knowledge of different courses and triathlon specific bike fitting. He offers an amazing service in performing longitudinal bike fitting sessions to help an athlete drop into a more aero position as they improve riding technique. The prices are VERY reasonable and cheaper than many competitors even though the quality is superior. Very kind staff and overall a great place for parts, a fitting, or a tune up.

Rich is knowledge, without being condescending, patient and encouraging to newer road-cycling…read moreenthusiasts. You won't find any mountain bikes or hybrid touring bikes here. You will find a limited selection of some of the best brands from Canada and Italy. When you're ready to take it to the next level and need to talk to someone that is a dedicated cyclist and trainer, be sure to check-out Cycle-Logic. Tiip: Not for the faint of heart, these aren't cheap and it's cash only.

This is a store where I love to look but likely won't buy anything. It is for people who are…read moreserious about performance biking and racing, and do it competitively. Most of the bikes here are over $1000 and just a tad out of my budget. They also service bikes and sell parts. As well, I have seen clothing and accessories here for athletic bikers. The staff really know their stuff. If you are going to be taking part in a triathlon or major bike race, then Pedalhead may be the right place to shop. For the rest of us, the bikes here are likely beyond our needs.

This shop is pretty amazing. They carry higher end road bikes and gear. It's a smaller shop, but I…read morewas very impressed at how much inventory they had. They also have state of the art bike fitting, which is a must if you are planning to spend $4000 + on a bike... The guy working at the shop was very helpful and informative. He showed my around the shop and their fitting machine. I wasn't there to commit to a bike, but only to look. That being said I would definitely purchase through them when I decided to upgrade. I like the small custom shops, as they are more attentive to your needs, and if you have the funds and are looking in this price range, you want a shop that will take care of you. These bikes can last a long time if well taken care of.