All your establishments had to do is take accountability insteas of trying to make it seems like I asked for free service
I just left place Paid $10 for take off nails. I want to give my nails a break so I paid $25 for a call manicure . If I could give this review a negative Zero. That's what I would of give
My review at no point says anything about price not being explained to me. It's about the lack of service. But of course the person responded ignored that. Also. Mentioned that I have my nails done by another salon. But you did not mentioned that I also had a pedicure at your salon which the reason why I ended up requesting my nails soaked off and the manicure. The initial lady who was helping me was very welcoming. Megan acted as if I was bothering her. I attached the pictures. Does that look like I got a manicure to you?
Furthermore, I tipped Megan for her terrible service. If it was about money . Would I have tipped her.
Do better instead of being on the internet making excuses. This was not my first time at your salon which. The first time I was there. I spent 3 1/2 for a pedicure and a gel nail. I still gave your business the benefits of the doubt and returned for a manicure and a pedicure. The manicure was was bad also, but better than today.
All I see of your business responses here are excuses! It's always the customers faults.
Take accountability for your terrible services your employees are providing to customers
At what point from my initial review did I say I wanted my removal done for free? Your establishment always changed for me removal even if the nails was initially done by one of your technician. My best friend and her daughter used to go to your establishments. Being dismissive from this post acting as if I wanted free service from your business is not it! I see how your business try to discredit others on your post. I'm absolutely not the one!
I paid $94 for a basic pedicure bad pedicure, I will not say hurrible because the polish did come out cute. But was I am currently at home soaking my feet and cleaning my heels after paying $47 for a pedicure,the soak , and the terrible so called manicure that I received from your business. Again! Take accountability for your mistakes and Stop blaming customers. I gave your business plenty opportunities to prove yourself by showing up twice after the first bad experiences. I have pictures of all your bad services I can post.
Elegant Nails Spa (Owner)
14 minutes ago
Hi Jocelyne, we're sorry you feel this way, but we want to clarify the situation.
You came in with nails done from another salon and asked us to remove them. Nail removal takes time, product, acetone, and careful work to avoid damaging your natural nails. The $10 removal fee was explained and charged for that service.
Hi Jocelyne, thank you for clarifying.
In your first review, the main concern seemed to be about the $10 removal fee and the $25 manicure, so we responded to explain those charges clearly. We're sorry if that did not fully address how you felt about the service.
If you felt that Megan or anyone on our team made you feel unwelcome or uncomfortable, we are truly sorry. That is never the experience we want any client to have at our salon. Every customer should feel respected, cared for, and comfortable from the moment they walk in.
We truly apologize if your visit made you feel otherwise. We appreciate you bringing this to our attention, and we will speak with our team and use your feedback to improve, because good service matters just as much as the final result.
Thank you again for sharing your experience.
You also chose a manicure service, which was $25. These are standard service charges, not unfair or hidden fees.
We always respect our clients, but it is not reasonable to expect a professional removal service for free simply because the nails were done somewhere else. Thank you
The manicure that I received. Tipped after the terrible service with the owner trying to make contact see like i asked for free service. All I asked was how much was my nails when she told me the total.
But the way they never told me the price off front about the take off or the manicure. I know about the pedicure because I picked it from the book.
I have more receipts from last visits if they want me to drop them read more