TL:DR - Didn't ultimately hire them to do any cleaning, but their customer service was above and beyond amazing. While they do need to take possession of your dress to give you a quote, I never once felt over-pressured to pay for their services. Ultimately we declined, but really enjoyed the process of communicating with them to get that quote. Highly recommend, even if you're just wanting to see how much it may cost. -------------------------------------------------------------------------------------- As a gift, I wanted to help my sister get her wedding dress cleaned and preserved. While we never had Elegance Preserved actually clean the dress, the inspection and price quote process wo so above and beyond that I had to leave a review. One small frustrating point is not being able to get a ballpark figure on how much cleaning/preserving a dress would cost, but I do understand that this is due to the differences in dress materials and what needs to be cleaned. That being said, they do come out to pick your dress up on specific days based on your area. We arranged a pick up via email and everyone who I communicated with via email was super friendly, down to earth, and really helpful. Once they got my sister's dress they gave me a quote and broke it down into what cleaning it would cost vs. preserving it. The total cost was more than the dress was worth (about $600) so we declined the service. And just to note, my sister had an outdoor wedding over 4 years ago before taking it to get cleaned, so some of that price maybe due to that. But after declining the service, they did offer to work with us a little on the price, but my sister still felt it wasn't worth it. So we declined. They then arranged for the dress to be dropped back off to us, but ended up forgetting the first time around. They acknowledge their mistake and were very apologetic which was cool, and we weren't in a super rush to get the dress back by a certain time. But it definitely made it the next week and was even hung nicely in a new garment bag after we originally gave it to them crumped up in a white trash bag. All in all, this place is amazing. I enjoyed working with them throughout the process and would recommend them to anyone. read more

Thank you team elegance preserved ! I sent in my Monique Lhullier wedding gown to be cleaned and preserved and their team did an amazing job! Olivia was extremely communicative and responsive to all my questions and the entire process from start to finish was so seamless and simple. Since I live in Napa, which is outside of their pickup zones, they were able to send over a shipping label and then email updates while the dress was being cleaned and inspected. I would happily recommend this service to any brides and friends of mine who are looking to clean and preserve their special gowns! read more

Pickup and dropoff were super easy with their flexible routes, which made the whole process convenient. They were very transparent upfront about how the preservation process would impact my dress since it had glitter. I really appreciated knowing what to expect. My dress arrived afterwards in a box looking clean and perfect. It was clear they are expert craftspeople in this area. I'm so glad I spent the money to preserve such a cherished memory! read more

I highly recommend Elegance Preserved! I volunteered to help my daughter arrange for the cleaning of her wedding dress (satin dress from KYHA Studios) while she was on her honeymoon. I found Elegance Preserved through Google Search and Yelp and contacted them via e-mail and later via texts. The team at Elegance Preserved responded to my questions quickly, comprehensively, and, oh, so nicely. I was very impressed with their professional and friendly attitude. I also appreciated their convenient pick-up and drop-off service. Most importantly, they did an amazing job cleaning the dress and I was completely satisfied. It was such a great experience doing business with Elegance Preserved. Although Elegance Preserved did not provide the preservation or repair services for my daughter's wedding dress, I can't help feeling confident that they would have performed those services beautifully had I asked them to do so. 10 stars!! read more

Elegance Preserved exceeded my expectations! They were so helpful with answering all of my questions and met all of my needs. They made the coordination to pick up my dress and ship to another address -- so seamless! I've recommended them to so many brides and so grateful for the care they provided for my gown and veil! read more

AMAZING from inquiry to delivering my dress!!!! I searched all over Yelp for a place to clean & preserve my beautiful Pronovias wedding gown. A friend had mentioned Elegance Preserved AND I saw all the positive reviews. I had a really good feeling about them, from start to finish!!! During COVID-19, what better way to conduct service; nearly contactless. The picked up my gown for free to evaluate & gave a quote. If you don't agree with their quote, you receive your gown back. The approval process is easy: they will email a quote and you reply "approved" with a credit card on file. I ended up choosing the cleaning & preservation. Other reasons why I loved Elegance Preserved: quick, friendly, thorough communication, excellent customer service, absolute convenience, fair pricing ... Olivia kept me informed via text message, which was very helpful. I would highly recommend them & will spread the word about their services!!! Thank you so much for taking care of such an important garment!!! read more

They made my dress look like it did the day I bought it! I found Elegance Preserved in my search to find someone to properly clean my wedding dress. I didn't trust a regular dry cleaner and Elegance Preserved was great from my initial inquiry all the way to the delivery of my dress after it was finished. They provided an honest estimate after I submitted photos of my dress (food stains, dirty hem from dancing the night away, etc), reassured me when I was nervous putting such a sentimental gown in the mail, and kept me updated on where my gown was in the process. It took about 8 weeks in total to get my gown back and she is GORG!!! If I got to re-do my wedding again, my dress would be ready to go! Highly recommend for any brides wanting to have their wedding dress cleaned. read more

TLDR; There were some serious dirt stains and a light red/pink stain on the top that I needed to get out of my wedding dress. They gave me confidence that the guy working on my dress was a dress cleaning pro and they soaked my dress in solution to get the dirt stains out (sounds like this is standard). EP was able to get all stains out, but it took a ton of coordination. Here's the rest of my experience: EP was highly recommended on several bridal Facebook groups, so I reached out. Their price was more premium as compared to other cleaners, but I felt their value prop was worth it as compared to others for what I needed. When I found a dress, I contacted EP to see if they could get the dirt stains out of the dress and they assured me that what I sent wasn't the worst they had seen. Great! Bought the dress. However, their pick-up service was frustrating and so was their follow-up customer service: - Pick-up was a part of the value prop for why I selected EP, but was difficult to juggle with my meeting schedule and last minute changes on EP's end. There was a last minute reschedule during the pick-up window that caused me to move and cancel multiple meetings to accommodate the last minute changes. - I also sent an email with areas that needed to be addressed. No response or acknowledgement for my email and I received zero reassurance that they were able to get the stains out before they sent me the bill. - The bill I received was higher than what I expected, and this bill did not list an explicit reason for anything other than cleaning the gown. Variability without transparency is not the best. They eventually called to talk through my price increase, concerns, and sent me pictures. My bill listed: 1 Wedding/Gown Clean-/Wedding Gown - Cleaning Overall, this was a very frustrating, time consuming, and high-touch process for me. I understand sh*t happens, but I could've driven the dress to EP to coordinate in person and saved a ton of mental energy. *Edited my post to remove the quote portion. The bill still wasn't itemized. read more

I cannot thank Elegance Preserved enough- I was in a time crunch after my bridal alterations to have my secondhand dress cleaned and pressed in time for my wedding, and they bent over backwards to make sure it could be picked up, cleaned, and delivered back to me in time! They were extremely responsive and communicative, and even worked to make the delivery schedule work for me when my partner and I had last minute work obligations that interfered with the original schedule- cannot thank them enough, and they did a beautiful job! read more

Wanted to post my experience step-by-step as I hear from elegance preserved as I hope this will be helpful to future brides. Trusting someone with your dress (especially an expensive one) can be stressful and requires a lot of trust. My wedding was on 4/22 and a week later, I completed the order form and elegance preserved, picked up my dress the next day! I requested a preservation for my veil and cleaning with the intent to resell for my dress. Did I mention pickup was completely free of charge? They emailed me a communication letting me know any potential issues with cleaning my dress, and what would require going through testing. I really appreciate the communication and how seamless the process has been so far. I will update this review as I hear from them again :) read more

I got married in 2016 and put off preserving my wedding dress for far too long! Finally, when the pandemic hit and I had nothing to do...I decided to reach out to a few places to get quotes for wedding dress preservation. I filled out an online form on their website and someone reached out that same day! After chatting on the phone, the lady I spoke with explained their process and how they use specialized tissue paper to preserve their gowns. They don't use an airtight box filled with nitrogen because it could discolor/change the fabric over time. With their method, you can check on your dress at anytime. If you feel uncomfortable with re-wrapping it, they have a lifetime guarantee to redo it for you! Everything sounded good to me, so I decided to move forward with them. With their business's new COVID protocols, they actually include pickup and drop off service. Olivia came to pick up my dress from my house. She texted me when she would arrive. Once the dress was picked up, they emailed me to give me an estimated completion date. It took about 3 months to clean and preserve my gown and veil. Once it was done, they texted again and Olivia dropped of my gown in a pretty box. Even though I wasn't home, she was able to drop it off with my dad. I mean...can it get any easier?! Don't hesitate on doing this because Elegance Preserved takes all the work and stress out of this process! read more

Amazing service! They offer pick up and drop off. Each person I spoke with was nice and friendly. They are quick to respond to texts and are VERY accommodating. Yes there are cheaper options but when it comes to important things like this I wouldn't leave it to chance. And upon researching, I have seen reviews from cheaper/machine automated companies and I didn't want to risk any damages to my dress. This company "hand" washes!! I also appreciate the natural materials they used for the preservation. If your budget allows, highly recommend! Because after all the time and funds spent on the dress why would you want to cheap out on cleaning and preservation? Thanks again!! read more

I had such an incredible experience with this company! I purchased my Allure Bridal 9956 dress from Elegant Lace in San Jose in February 2024. In October that year, we had an amazing outdoor wedding at a winery, but by the end of the night my dress and train was black all along the edges. Elegant Lace recommended Elegance Preserved as an option to have my dress professionally cleaned and boxed. I reached out and set a time for them to come to my house to pick up my wedding dress, making the entire process so convenient and stress-free. Their staff was professional and friendly, communication was easy via text and they were always super responsive. I felt confident leaving my dress in their hands. When they brought it back to my house after cleaning, it looked absolutely perfect and beautifully preserved. The level of care and attention to detail was amazing, and I couldn't have asked for better service. Highly recommend them for anyone looking to get their special dress cleaned with ease and care! read more

Elegance Preserved - Bridal Near Me - San Francisco, California

This place was recommended by the store I got my dress from, Blue Sky Bridal. It was such an easy and effortless experience. They have super quick response times from the second you start a quote and the fact that they pick up and drop off the dress made this task so much easier for me. I didn't even have to think about it; they took my dress, made it look brand new, and brought it back. Would recommend. read more

It was a challenge researching the best dress preservation company to trust to take good care of my wedding dress. I ultimately landed with Elegance Preserved. I found them through Google searches and read through a lot of reviews. Upon initial interaction, they responded the quickest of all quotes I reached out for, and the most detailed in the process. They are super friendly and have a pick-up and delivery service FREE OF CHARGE. They pick-up your dress after deciding a date and time with you, and examine it to provide a detailed quote. I really appreciated that they provide a free estimate because you decide to go with them or not. Elegance Preserved also has a texting service to communicate with them which made things so much easier for me. It took a few months to finalize, and I paid around $428 for the whole thing in two separate transactions (deposit & remaining). It is a bit costly, but the delivery/pickup service, attentiveness, and quick responses are worth it. Some details about my dress: - Designer & Boutique: Lace & Liberty (in San Francisco) - Multiple layers of tulle and silk with a lace and mesh top portion - a bit heavy I highly recommend if you live in the Bay Area. A+ service and process! My dress arrived in a huge box with white gloves and smells amazing! Thank you for taking such great care of my dress! read more

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Let me first say that working with Elegance Preserved was one of the BEST experiences I've had with any company ever. EVER. My Mom and I probably said this to each other on 3 separate occasions. I never once worried about my dress, or the process, because the team is so good at building trust. They're so nice and so knowledgeable. I got a gorgeous Carolina Herrera ball gown for the wedding and she was BIG. She was also a very special silk material that had to be carefully cleaned. I knew I couldn't rely on some regular cleaning shop for a gown like this. Huge bonus, the team from Elegance Preserved does home pick up and drop off. Yes, they literally come to your house! So you don't have to lug your big beautiful dress around. Pick up and drop off were COVID friendly, with mask, and gloves, very professional. This is basically everything you'd ever want from a concierge wedding gown cleaning service. I'm going to use them again now that my wedding is over and I need to clean my gown and my after-party dress. Trust me, this is the company you want to work with. You have enough going on as it is. You don't need to stress over the dress. Let them take care of you! read more

Elegance Preserved - A big Carolina Herrera ball gown with special silk that got a very special cleaning! - Bridal Near Me - San Francisco, California

After doing some thorough research, I had elegance preserved pick up and clean my wedding dress that I wore in late 2019. Compared to other places, they are very pricey but I was ok with spending more to ensure quality and care. The pick up and quote process went smoothly and quickly. Many times the website or email would give a confirmation saying they would keep on touch and provide updates throughout the entire process- this did not happen. I also requested they send me some before pictures if possible- if not, I understand but they never even bothered to reply to me. I checked in via email more than halfway through the process and asked for any pictures or updates and was told they don't give an update until it's done. That's fine- but don't set up the expectation and communication that you do...if you don't actually do it... Other than that- drop off was fine, no hiccups and my dress seemed ok (it wasn't that dirty to begin with- no stains or mud, just some dust and darker areas from where the train was touching the ground in a vineyard). All in all, I would still recommend but it is very pricey in comparison to other shops and don't expect to hear from them at all until they are asking for your credit card or when the dress is done. read more

AMAZING customer service. Honestly, I love how quick Olivia and her team responded to my emails and texts. I purchased my bridal gown from Sarah at LovedTwiceBridal, absolutely obsessed with my dress. My dress was a sample Anne Barge full length Jubilee dress. I searched google and ended up asking Sarah who she trusts and recommends for a cleaning service for bridal gowns, and she recommended Elegance Preserved! Communication was clear, fast and effective. The delivery was very simple. I mailed out my dress and then I had the company drop it off with my aunt, who lives in LA (she was within their delivery route). I really appreciated that they called me about the details of my dress and they were very honest with what I should expect. I also really liked that they weren't expensive, the price was very affordable. I am definitely going to recommend them to my friends and definitely use their cleaning and preservation services after my wedding! I'll definitely add more photos after the wedding day! read more

I have nothing but good things to say about Elegance preserved! This was the best and most convenient wedding dress cleaning service out there. They picked up my dress from my home (Estee Dress by Lazaro which was purchased from Bridal Galleria in SF), assessed the worked, cleaned it, and dropped it off just like that! I didn't have to go anywhere. Something I really appreciated too was the transparency on the cleaning process and quote process. It was nice because I never felt pressured to go with them and they let me take my time deciding on whether to move forward with the service. Dress cleaning is not cheap so it was definitely a decision! I ran into Elegance Preserved through a bridal expo and coincidentally enough my friend had used them to clean her Berta wedding dress. You can definitely trust them to take care of your gown with the utmost attention to detail. :) read more

From start to finish, Elegance Preserved has provided the most amazing white-glove service! We were referred to them by Tailor Maid in SF, where I got my dress altered. Before shelter-in-place, my husband and I dropped off our wedding attire at their shop in the Embarcadero. They gave me an estimate and followed up via email with a completion date. Even during SIP, they were sending me status updates and were still able to complete the preservation and cleaning by their estimated date. Shout out to Olivia who kept in contact with me to drop off my wedding dress, veil, and husband's 3-piece suit! She was super sweet when we did the hand-off. As I opened my box to see my wedding dress and veil, I was so happy to see they also provided white gloves to carefully inspect my dress. Seeing my dress and veil again put a HUGE smile on my face. I absolutely loved the way they securely tucked everything in cloth and thick tissue paper--so much attention to detail. They truly went above and beyond my expectations, and I would highly recommend them to preserve your wedding attire! (Thank you, Olivia and team!!!) read more

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Elegance preserved made cleaning my dress so easy - thoroughly recommend. I bought a sample dress (Mira Zwillinger), and thus having a good cleaning service was key - and they did a great job. A lot of the yellowing and some browning from being a sample, came out - and looked so new! They took huge attention to detail, calling me to warn of potential risks, and did spot testing prior to cleaning - I appreciated that transparency and responsibility - but I had nothing to worry about. Furthermore, they were so easy to work with - made it all simple. They picked up directly from my tailor, and delivered to my home. So easy to contact, either by calling or texting (very responsive). So pleasant, fantastic customer service. Summary - highly recommend!! read more

I have never written a Yelp review before, but after my nightmare experience with Elegance Preserved I feel compelled. I don't want anyone to go through what I am going through right now. I trusted them to clean my wedding dress and it was returned with two large fabric bumps on my right arm along with a black smudge. After trying it on, I went to put the dress back in the garment bag they provided and the inside of the bag was covered in glitter. My dress is a solid white dress and shouldn't have any glitter on it. They haven't offered ownership or assistance to sort out these issues. I asked for them to give me call to work out next steps and to get an understanding of how this might have happened and their general manager, Sean, has given me radio silence. My wedding is in a month and they are not offering to cover any costs to repair my dress. I have to start from scratch and buy a new dress. It's awful and I am completely devastated. Do yourself a favor and stay far away from this company. read more

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Sean is such a nice person, and I am happy to give Elegance Preserved the five stars it deserves! Got my dress back (post-wedding cleaning) and I am happy to report it looks pristine! I really put it through the wringer walking through mud/grass. Communication can be a little spotty, it may take a few days for responses to get through or be answered. My estimated pickup date was also pushed back quite a bit, so just be forewarned in regards to your due date expectations. I can't comment on the pricing because I don't know how expensive it is compared to others, but I believe it's worth the price. read more

First of all, very happy with how well my dressed was treated and cleaned as well as the seamless service throughout the entire process. My dress was from Neta Dover's FINESSE collection. It took me a dedication of entire month to find my dreaming dress, and finally found the piece from Bridal Breeze on Union St. Lovely lovely design but i guess a bit challenging to be cleaned because of its fabric which is a mix of silk and polyester. also there is a bow and pearls on the waistline. But EP pulled it off perfectly! So found EP by the recommendation from the bridal breeze. I believe the shop where one gets their wedding dress from knows the best which cleaning service does the best job. Also, the pick-up and delivery service they offered really made the entire process super easy and smooth. read more

Impeccable service from start to finish. Can't recommend them enough to all the brides and bridal boutiques out there.

I needed my gown pressed because I bought it in a different state and am getting married in SF. Elegance Preserved was more than happy to help me and even let me ship the gown directly to them. They did great for that aspect but I was worried I might need some additional alterations and they charged me and extra $50-75 just to look at me in my gown to say I didn't need any alterations. Probably better to find a different place. read more

When I was shopping for my wedding dress, all I had envision was to have a long lace train cause it would look prefect for my ceremony venue. But I didn't think of how dirty the train would get for dragging on the ground all day. I was delighted to find Elegance Preserved! Elegance Preserved was fanatic! When I dropped off my dress, they looked at the train of my dress and were able to tell me they will be able to clean off the dirt. They were very professional. When they opened the box, it had a pair of gloves. I was asked to put the gloves on and examine the dress. I wouldn't think my lace train would ever be clean since its very delicate. Just like I was told, the train of my dress was cleaned! Not sure how they did it but they did it! I don't think there is any wedding dress Elegance Preserved can not clean and preserved. Thank you! read more

I highly recommend Elegance Preserved's wedding dress preservation service. When our wedding was postponed to 2022 I was very worried about storing my dress correctly and where I would even put it. My wedding dress shop was charging $500 and other options I found were $350+. Elegance Preserved was the most reasonable option at $200 and they will use the same materials, already paid for, to package up and preserve my dress after my wedding! Also, it was the smoothest experience/process. They are quick to respond to quote request, quick to answer questions the whole process was just easy and stress free. I dropped my dress off at the store, they also offer to pick it up if you're local, then they contact you a few weeks later to schedule a drop off. I really appreciate that they communicate over text. You can call if you prefer, but quickly texting to coordinate times and ask questions made it so much easier for me especially during the workday when you can't always make time for a phone call. read more

Elegance Preserved did a beautiful job cleaning my Lazaro (style 3805) dress. It's a heavily beaded dress with lots of layers and they were very careful with it. It came out looking pristine! I knew they worked with the boutique I purchased the dress from (Bridal Galleria) which made me confident they would take care of my dress. Plus, they have wonderful reviews! I really appreciated their free pick-up and drop-off service (you get this for the free estimate service even if you decide not to go with them, but I'm glad I did). It was convenient and quick. They implemented it during the start of Covid-19 and have kept it up - such a nice idea! The team was communicative on text/email and very kind. They even offered a promotion to lower the cost. My dress is full of such special memories and I'm so happy they did such an amazing job! read more

Elegance Preserved - Bridal Near Me - San Francisco, California

I had a wonderful experience with Elegance Preserved for my wedding dress cleaning, and I highly recommend them! After the wedding, I began researching cleaning/preservation services, and Elegance Preserved was recommended to me by my bridal shop, Marina Morrison. They had great reviews and were super friendly and helpful on the call. Their price was also reasonable, and I liked that they are local, and I didn't have to send my dress across the country. I mostly communicated with Olivia and Kate, and they are SUPER communicative and responsive on text, email, and phone, and unlike some other service providers, they continue to be responsive and helpful to me even after I've paid for the cleaning and received my dress back. My dress is a Mira Zwillinger, which is handmade and has several layers and an intricate lace appliqué. I was nervous about sending it out, but they did a fantastic job with the cleaning. The dirt and grass stains (my wedding was at a winery) are completely gone from the hem of the dress and it looks brand new. My dress was the first wedding purchase that I made, and I love it. Given how expensive the wedding dress was, I really wanted to make sure that it was taken care of, and it was. I still haven't decided on whether I want to preserve it yet, and if I do, Elegance Preserved will be my first call! The pick up and drop offs were a breeze, and it's so nice to not have to worry about shipping dresses out! The quote process was also super simple and the customer service is just top notch. Olivia and Kate have been so nice, understanding, and helpful, and even gave me promotions that could help with lowering the cost of the cleaning. Thank you for taking care of my dress and for the wonderful service!!! read more

Nothing but good things to say about Elegance Preserved! My experience with Elegance Preserved was smooth from start to finish. The entire cleaning process took place during shelter in place, so I never had to step foot in their shops. Pre-cleaning: I filled out the form on their website and was quickly contacted via text for more information. They set up a phone call to walk me through all of the details and answer all of my questions. Dress pickup: They were incredibly communicative about estimated time of arrival and updates via text. Pickup was quick and I believe there was an option to leave your dress on the porch if you're comfortable for completely contactless pickup. Cleaning process: Once the dress was picked up, they sent out an email confirming the pickup and sent out a detailed quote within a few days. Their credit card voicemail makes it easy to give your credit card info. They sent an update in about 2 months regarding the cleaning and inspection phases. There is also an option to FaceTime to see the progress made. The whole process was completed in a little under three months. Dress drop-off: Again, they were very communicative when arranging possible drop-off times. They even coordinated updates directly with my husband since I would not be home. Since I moved during the cleaning process, there was a miscommunication and they attempted to deliver my dress to my old address. They called my husband and still drove to my new address right after. They seriously went above and beyond. It was easy to partially unwrap and view my dress with the included white gloves. If you do decide to completely unwrap your dress and are unable to re-pack your dress, their website states that they can "re-preserve" your dress at no cost. They are incredibly professional, warm and easy to contact. They were honest about sections that could not be cleaned without causing further damage to the fabric and even sent before/after pictures. My dress was put to good use (through hot Kauai weather, beaches, rocky cliffs, dancing) and endured damage during my wedding. So I knew my dress wouldn't be 100% perfect, but I was more than happy with the work they did. Prices are reasonable as well. After all the work that goes into planning a wedding, the anticipation of cleaning my dress and veil felt like a chore. Elegance Preserved made the process so easy and pain free. My seamstress recommended Elegance Preserved and I'm so glad I chose them to clean my dress and veil. 10/10 recommend. read more

Wore my wedding dress on a misty turned rainy San Francisco day, all throughout the SF Botanical Garden. The train dragged across cement, dirt, grass, twigs, bark, maybe even some geese droppings - you name it! I'd be lying if I said I wasn't cringing inside nearly the entire time! The team at Elegance Preserved was quick to respond to my inquiry, answered any questions I had, and made the entire experience pleasant while giving me a sense of relief that my dress would be well cared for. My dress was picked up and delivered to my home within the estimated time frame (mine took ~7 weeks) and it came back good as new! Wish I had taken a before picture because the difference is mind boggling. I didn't even bother removing all the twigs and things because I just didn't have the patience for it! So thank you, Elegance Preserved, for your patience and meticulous work that had me wanting to put my dress right back on at the risk of getting it dirty again! Haha! Highly recommend! read more

I just wanted to write a very special thank you to Sean and Diane for going above and beyond what is necessary. I sit here thinking about the quality of customer service from these two and I honestly cannot remember the last time I encountered a business that exudes such class and professionalism. The communication and active listening has been nothing but flawless. You guys have such a special place in my heart. Thank you for making me feel at ease especially coming from a potentially stressful situation. My dress came out super clean and they communicated with me every step of the way. Thank you again!! P.S My dress is a Pronovia from "I Do Bridal" boutique in Oakland. read more

Elegance Preserved - Bridal Near Me - San Francisco, California

I found Elegance Preserved after purchasing my Netta BenShabu Eloise dress from Kinsley James in Walnut Creek, since Elegance Preserved is one of their recommended wedding dress cleaning and preservation companies. My dress is heavily beaded, so I knew it would require special care. After destroying the bottom of my dress running through a vineyard in Sonoma on my wedding day (still totally worth it) and getting drinks splashed on me on the dance floor, I reached out to Elegance Preserved to get it cleaned. I also ended up going with their wedding dress preservation, since it wasn't nearly as expensive as I expected it to be and is much better for storing the dress longer term. The bottom of my dress was full of dirt, ripped, and had foxtails stuck in every layer of tulle. Elegance Preserved made the process super easy, and most of our interactions were through text. The customer service team responded quickly to texts and emails. I live outside of the normal delivery/pickup radius, so I met them in Mill Valley. All I had to do was give them my dress and veil and that was it! I honestly was shocked that they didn't even ask for payment until they assessed the dress and started the cleaning process. Throughout the process, they even emailed me to talk about the estimated percentage of glitter loss on the glittery tulle that my dress had in some of the layers underneath. This made me laugh, but I really appreciate their attention to detail and care. I just got my dress back this week and it's packed beautifully and looking brand new. They worked some magic and I would recommend Elegance Preserved to anyone who needs a dressed cleaned and cared for. Especially a great company to work with if your dress has a lot of beading or glitter. read more

Elegance Preserved - The dress! - Bridal Near Me - San Francisco, California

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I used Elegance Preserved to preserve my Maggie Sottero Greenley dress that I bought from Janene's Bridal. I'm so happy with their customer service and their work, and I highly recommend them. They made things so easy as they'll come straight to your door for pickup and delivery. And you can let them know what date you can meet for this, so they'll work with your schedule. Communication was excellent throughout the process, and you can select if you'd like your dress just cleaned or also preserved. The end product looked great, and my dress was well packaged with protective tissue and even white gloves for inspection! I'm really glad I decided to work with this company as they made things so hassle-free. read more

Outstanding customer service. I had my dress cleaned and preserved by Elegance Preserved and could not be happier. Working with Olivia and Brittany was very nice and easy. They did an exceptional job in communicating and picking up & dropping off my dress. Naturally, the most important part of all this was taking care of the dress itself. It came back in absolutely pristine condition and perfectly preserved for years to come. I can highly recommend the company! read more

This review is for pre-wedding dress cleaning. I had two dresses that needed cleaning and Elegance Preserved was recommended by my tailor. Elegance Preserved would not give a quote until they examine the dresses in person (reasonably so), and they offer free pickup for San Francisco area. To do my duo-diligence I also requests quotes from several other cleaners. The quote that came back from Elegance Preserved was favorable (plus their all 5 star reviews) so I decided to proceed with them. I'm happy to say that it was an excellent decision: the dresses came back looking brand new, they even fixed some flaw during the process. What made their service stood out even more is that the dresses were ready to pick up at late March (2020) during Covid-19 shelter-in-place period. Given the situation, they decided to offer free drop-off for everyone during this period. I'm incredibly grateful for this offer, and Olivia who dropped off the dresses kept the transaction as contact-free as possible. The only construction feedback is that the registration process could be more simplified, but I would not hesitate recommending their service to anyone. read more

We took my Wedding Dress to Elegance Preserved for cleaning after they were recommended by the boutique we bought from "And Something Blue". The dress had tanning lotion stains on the inner lining and a lot of dirty marks on the bottom of the skirt. Elegance Preserved did a great job of explaining the cleaning process to us and keeping us updated on how it was going throughout the process. My dress is made by Delphine Manivet, Sansone Dentelle and is quite delicate - a full lace gown with a V neck and back and 3/4 lace sleeves. When I came to the store to pick up my dress, it was presented to me looking good as new. The only stain that did not fully lift out was a light watermarking stain on the inner lining. I was happy with the results, especially since I waited 3 months after my Wedding before getting it cleaned. I was worried that after this amount of time the stains would be difficult to release. Elegance Preserved did a great job of cleaning my dress without risking damage to it. I would highly recommend their services for cleaning delicate and precious items. Finally, the staff at Elegance Preserved are really kind and gave us a lot of great tips when we went in to the store. They even let us use their photography station to photograph my dress in the case that I would like to put it up for sale in the future. read more

Elegance Preserved - Dress after cleaning - Bridal Near Me - San Francisco, California

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We had a very exciting & busy year. Both my daughter & son were married nine weeks apart. After having such a wonderful experience at Tailor Maid in San Francisco for alterations, they recommended Elegance Preserved to have both my daughter & daughter-in-love's gowns cleaned. Both girls changed shoes so they could dance the nights away & needless to say their hems were pretty dirty. Both gowns were beautifully made & we just wanted to store them away for memories. Contacting Olivia at Elegance was a breeze. Her response time was so efficient & her customer service was impeccable. The whole process of pick up, quote & service time was perfection. Having Brittany pick up & return both gowns to our home was a huge plus. Prices were higher than planned but the condition the girl's gowns were returned was worth every dollar. We are so glad we found Olivia & Elegance Preserved. Both my girls will have sparkly memories tucked away to someday revisit to dance the night away again. I highly recommend Elegance to anyone who would like professional, efficient & excellent cleaning of their fave party dress from their special day!! read more

I purchased my wedding dress from Sarah Seven in Chicago. When it came time to clean the dress, Sarah Seven recommended using Elegance Preserved. I was concerned because their operations were not local, but they made the process SO easy! Not only were they excellent at communicating and diligently tracking my wedding dress as it was shipped (even sending me tracking updates), they also were very clear in their communication of cost and services. I had a lot of dirt on the bottom of the dress and spray tan stains (especially around the armpits), and the dress came back in excellent condition. I cannot recommend Elegance Preserved enough!! read more