Great shopping experience and service purchased 3 pc Audiolab stack read more

Electronics For Less - Electronics Near Me - Richmond Hill, Ontario

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The owner of the store Electronics for Less , MASON SHAPIRO isn't an honest seller. I ordered 2 items on June 6 : SVS Ultra Center Speaker (order # 107388) $1245.30 SVS Ultra Bookshelves Speaker (order# 107379) $1908.57 The website said it is ready for shipment in 2 hours. I contacted the seller the next day and he said, it would be available to ship after 2 days. Nothing happened after 2 days . I tried to cancel the order today (after several days of waiting), June 14, 2023 but the seller said he would ship it that day . Mr. Mason Shapiro, the owner quickly charged me even though he hadn't shipped the products. He did provided tracking number but it was very clear that up to now he hasn't shipped the item. He just provided a shipping label without actually shipping it. The tracking number is Purolator 334158737323 & 334158737331 (Purolator.com is the website to track it). . It clearly stated in tracking number that it was never been shipped. I suspect the item isn't really available in the store based on the reviews left for him by other customers . I want to refund the item because I am nervous that if I was scammed by electronics for less in Canada. After emailing to cancel the order, the seller isn't responding anymore to my emails. The people who had bad experience with Mr. Shapiro (the owner) said that he is selling items not really available in the store. It may take several months to get the item. I am nervous that i will not get the items I ordered. I have not received any response from Mason Shapiro (The owner of Electronics for less). The reviews about him are true, he never respond to cancellation request You are not allowed to call him. He won't asnwer the phone call. He is selling items that are not available in his store. He lies about the availability of his products. I wanted to cancel the order but he isn't responding to my emails. He won't entertain phone calls either. My money worth $3,200 is now GONE. I honestly think that most of the positive reviews here were made up by him. A lot of people in Redddit , AVS Forum and all other forums have complained that once he got your money, you won't hear anything from him anymore. He is selling items that are not available in his store online. I am warning all potential buyers of Electronics for less. read more

This business is a fraud. They have blocked me from their website and refusing to answer my many emails, they are also not responding to my payment method to avoid a refund to me of $684.71. read more

I bought a set of speakers RF7III on November 15 2022. I'v paid $4723. These were open box set. But I took the time to call them before buying and they assured me the speakers were like brand new. When I received the speakers I did a request for an exchange for one speaker received damaged. They never wanted to exchange this speaker. I'm Still waiting for the replacement since November 18, 2022. In January 2023 Mason S. from customer service offered me $1000 if I keep this speaker. 11 months later I have no reply from them. No refund and the speaker is still in the box and I can't enjoy it. Don't recommend. Be careful. read more

Beware of and ignore ratings of this store at resellerratings.com. They are obviously false inflated ratings that are completely inconsistent with posts on Yelp and Trust Pilot and complaints to the Better Business Bureau. read more

They have not paid my refund even though I have shipped the product back 1.5 months before and called, emailed did get confirmed that it will be but it did not. I paid 552.57 CAD. I am still trying to reach and figure out, they are still not responding to my emails and calls. Be aware that their return policies are not good, their customer service is not good, please think twice buying an item from electronics for less canada. PS: They also said they will charge the initial shipment they sent the product to me since I am refunding the product which is around 60$. read more

Efl Selling used or demo returned svs audio as new, its the used svs gear that they sell on kijiji with full warranty.they dont return calls when you demand money back they just send more used gear. Beware very scummy business ethics steer read more

I bought a defective TV (SAMSUNG Q80T) back in November. Within 24 hours of receiving the TV I put in a RA request to return the TV as it was defective with dark spots over the screen. Numerous calls and emails later and still nothing has happened, why is the company avoiding me? STAY FAR AWAY read more

Had a great experience with EFL. Josh was polite, helpful and efficient while assisting me with the purchase of an SVS amplifier upgrade kit. The price was very good, the product arrived quite fast, was in great condition and exceeds expectations in terms of performance. Personally I would recommend EFL and do business with them again any time. - George read more

I purchased a set of FIIO FH3 in ear monitors from Electronics For Less. The bass drivers in one ear stopped working and they were very responsive and quick to repair them (once I shipped them from Toronto to Richmond Hill). With very little use a similar problem developed on the same side a month later. This time I was not able to get any response from the company after many attempts via phone, email, website, etc. Still well within warranty period. Def will not shop here again. read more

Stay away from Electronics for Less. I bought a pair of new Klipsch RP600MII2s bookshelf speakers on the 18 of Dec 2023 from Electronics for Less here in Canada. I received the items on the 27 of December. I requested a return & exchange through their website dashboard because one of the speakers was damaged due to transport, more on that later. Took them a week to get an answer finally by e-mail on a late Friday after numerous unanswered e-mails and phone calls, voice mails despite being opened for business on that week. They finally shipped another one, a single bookshelf speaker on Monday which was really weird BTW. That could have been an open box or used one? Normally you send everything back and they send you a new OEM box. Right away, Mason Shapiro, the owner offered me money if I wanted to keep the damage speaker which I refused. After a bunch of going back and forth, they packed and returned one random speaker in a custom-made box. The box arrived as a mess and the speaker showed damage as well. I tried to contact them for days, by e-mails, voice mails, phone calls, then I got a call from random guy which introduced himself as a broker and asked me if the damaged speaker was working and could not helped me for the return. It is just a constant nightmare dealing with them especially for returns. They don't return calls or e-mails unless you harass them for weeks. Mason finally answered one of my e-mails and offered me money again so I can keep the broken speaker, never offered me to exchange it. I told him that I wanted to return all the damaged speakers then he went into the "avoid mode" or silent mode again. No answers, no nothing. I put a complaint through Better Business Bureau and he finally showed up with an e-mail, I wonder why? He asked me right away to retract my complaint which I refused. While fixing the shipping boxes to get them ready for the returns, I noticed that the damages on the speaker didn't really go really well with the ones on the shipping boxes location and it was pretty obvious, also impossible to be damaged like that by only transport anyways. I do think that he's sending B-stock or damaged open box items to customers that buy new stock and basically pressure them into keeping them by offering money after we received the items. By refusal of taking the money, Mason will make your life super miserable by not answering your phones calls, e-mails or voice mails or will be really slow to get the process of return going. All communication has to go through Mason only, shady isn't? According to the BBB complaints, Google reviews, reddit, ... Mason Shapiro is known to reimburse customers weeks or months after the returns were done. He will do everything to slow down the return process and make it difficult as much as possible. It is a disgusting fraudulent bad tactic. I was able to return 2 of the 3 speakers, I am still waiting for the label for the last one because Mason just slows everything down on purpose and I have to go back and forth a million times with him to get things done.Again, Stay away from Electronics for Less.MTF. read more

* Based on my experience with Mr. Shapiro & my opinion, I feel misled, scammed & taken full advantage of. Being they are quite savvy with computers / running a web site I'd question any positive reviews they receive, for being real or fake, I personally don't trust a word they say or do. They take the stereotype of "beware of a used car salesman" to the next level. Once they get your money you will be ignored forever, good luck trying to get your money back for item/s that were never even opened. I question if what they are selling is even new? I suspect they are selling repaired or recertified products and claiming them to be brand new, factory sealed, isn't that fraud? I wish I had of read yelp reviews before I had the misfortune of dealing with these people, I have documented everything / basically a book. My item cost $437.99 & remained unopened, he wants $64.00 to return it / rip off, 75-minute drive from my location to his, I even offered to drive there myself. He advertises free delivery / false advertising. He has the item in his possession now for days but refuses to refund my money. When someone has both your money & the product, leaving you with nothing, isn't that theft? Mr. Mason Shapiro owner of EFLC appears to enjoy ripping people off, causing pain & suffering to others, isn't that kind of sadistic in nature? Possibly a class action lawsuit should be explored? People with expired time for making a legal claim still make great witnesses & I for one would share my prize with them. For me it's about truth, justice, good morals & decency / doing what is right & exposing corruption, scammers & rip-off artist hiding behind websites & such, like cowards. I'm currently contacting the authorities who specialize in these matters, locally & in government. The purchase made / return process started, Nov., 16, 2023 - today is Nov., 29, 2023 / 14 days so far. Keeping in character I suspect he will delay, ignore, to create the most pain & suffering & go for the maximum time legally allowed to refund money. Regardless it will now all be all on record & hopefully an investigation into his business & practices / past & present will be launched. read more

The online store uses deceiving practices such as false advertising to entice customers while failing to deliver. Items not in stock advertised as in stock, shipping time commitments ignored. Good luck trying to reach out to them by phone or email - they never respond. Overall, a terrible experience. read more

I bought a pair of loudspeakers for my audio system. The speakers came with a 45 day no questions asked return policy. I decided shortly after listening to them that I wanted to return them. I filled out the online form and waited. After 10 days I had heard nothing, so I phoned and was told that the manager would call me back. I went I found again and was told the same thing. It's now 17 days since I requested a return and I have not heard a word from them. This company cannot be trusted. read more

I bought a 75 inch Samsung TV , easy web site , ordering was easy and it was shipped when promised , obsoletely no problems with this company , ordered on the 3rd march , shipped out on the 4th all as promised , delivery the 5th , the problem came with the shipping company speedy ( not so) , missed the 5th , promised for the 6th in the morning did not arrive , tried call on hold for 30 min , when I did make contact they tried to delay till the 7th , no ,no, no, , delivered evening of the 6th , once again absolutely no problem with electronics for less , would buy from them again , if I was not for the shipper, I would have give them 5 stars read more

Terrible, absolutely terrible. I ordered a TV from them and had to give them a call just to get any information on my product and its shipping, turns out it never shipped and they didn't even ship to my address, next they hit me up for 90$ worth of extra shipping to ship to my address. After that call I tried to multiple emails to see what the status was and got NO answer at all, had to phone them 4 more times to check up and pry them to finely ship and confirm it was finely coming, they compensated by offering a free HDMI cable for any hassle which was awesome at the time. After a MONTH AND A HALF I finely received my TV with NO HDMI cable at all. Overall NEVER buy from them at all, terrible service, no email service, super super long shipping, and false promises over an over again. DO NOT BUY FROM THEM. read more

They never honor their 5% price match guarantee. I've tried on many occasions to price match products and they do not provide me with a price match. Usually they just adjust the price on their website and then do not beat the competitors price by 5%. I feel this is a very dishonest practice. I don't know why they are not are not in me as a customer. I'm not going to buy the product if they're not going to honor their price match policy. read more

I am waiting for a refund since April in the amount of 94.43$ . Many e-mails were sent with no reply so be very careful when dealing with this Company. When ordering they pretend that they have the item in stock to offer you another one ...and once received same doen't fill your requirements...be prepared to many disappointments... They also promise to give you the item for free as a gift to finally charge your credit card account... read more

Bought a Breville juicer and it broke in less than a week. Their website says they have 14 return policy. I sent them two emails and did not receive a response...again there website says they have "round the clock customer service" and I have yet to receive a response. After calling they said "talk to the manufacturer, there is nothing we will do". The manufacturer told us to drop it off at the nearest reseller for repair. In my case it was in London. When we brought it in the other appliance store they replaced it and said "it should not have broken that soon" and replaced it with a brand new unit. So sad that the store that did not even sell the unit offered far better support than the one who did. I will not shop there again, they do not stand behind their products and after some further looking around I realized I did not get the best price. AVOID! read more

I've bought from Mason and Lou many times. Great company with incredible prices and strong customer service. You will forget about big box stores if you buy from them. No pressure, strong technical knowledge and a huge inventory. read more

electronicsforless.ca DO NOT BUY FROM THIS COMPANY - POOR CUSTOMER SERVICE! Sent 3 emails to customer service with no reply! called them and still no response to follow up on why my items have not been shipped and its now been 3 weeks. I spent over $800 on this order only to have half the order delivered. I called once again and while they did acknowledge my last 3 emails and phone call their answer again was "I'll leave a note on the service managers desk and he will get back to you when he returns to the office" NOT ACCEPTABLE! read more

Have been buying from EFL for 16 years! yes 16years! yes they are disorganized at times, yes their warehouse staff may not be the best in customer service, but we still use ROGERS WIRELSS!!!!...but no doubt on their pricing...over the years they have been by far my source for low prices for items...Not every outfit can have the chepeast price on each product, but 9 times out of 10 they have beat the big box stores...and thats good enough for me! read more

this company will send out broken product and then refuse to replace it - telling you to go to the manufacturer. avoid at all costs. amazed that amazon will sell their gear - the customer sat is awful. I was brushed off by Heidi. read more

Purchased and delivered into 24 hrs, amazing ! The product is exactly what was ordered. will buy gain from them and also tell my friends about it. read more

I called around boxing day for the 5030UB... I am sure if they read this they will know who I am... they guy on the phone was Lou (I think - balding, glasses and chubby guy with shifty eyes) so I called them and he started saying he would price match etc... I found 2 other companies East Porters and Sonic Visions both had is for $2,400. I called a 2nd time as I was thinking he would match... he interrupted me mid speech and said if I was serious I should walk in... so I did. once I showed up and I mentioned the price... he was all ohhh I don't know... I can sell it more online... let me ask my partner.... that was odd as he mentioned to me over the phone that he was the owner... anyway... he comes back and tells me he cant sell it for that much... I was upset as he acted all pushy over the phone to get me in and then he could not deliver on his own guaranty .. that says the will beat any price by 5%... at the end he made his ignorance know by saying have a nice driver back...I will never buy anything from theses sorry excuse of an electronic store... ever... other reviews online say they are frauds as well. in short, they are jokers and have not integrity. stay away.... read more

I purchased Shure SE535 earphone off the online store and they shipped extremely fast free of charge (on the same day of order). However, here is the catch. I spend about 500 dollars on that earphone and they sent it via ground shipping. I've been waiting for 4 business days and haven't received it yet. So I used their customer service to send a question and they still haven't got back to me for two days (everything occuring during weedays). So I submited a testimonial on their website explaining the goods and the bads. New testimonials been popping up on the website but mine is still not there yet. They are extremely quick to abandon customers once they ship out the items. Everyone testimonial says they got the items in 24 hours but...yeah hopefullly mine will be here after 5 days of waiting. The website is only good for the price and shipping fast...which doesn't matter if it takes over few days. read more