I'm updating my review to five stars…read more Stephen and Justin Nelson of Lowell Overhead Door both reached out on this platform and wanted to come out right away to rectify things. They are currently troubleshooting their website to determine why they never saw our emails requesting their assistance. They made good on their promise to perform maintenance for the install mixup and addressed our concerns completely. That's the kind of customer service that drew us to hire them initially and that's the type of service that will keep us coming back and recommending them to friends and family. Thank you Stephen and Justin! Previously reviewed 3/15/2026 Rated 2 stars I hate to give bad reviews because I know how much businesses rely on reviews... it's their reputation on the line. I've given grace to this establishment however my patience has run out. A bit of background first... We knew we needed a replacement garage door because the door was rotting at the hinges. We had several companies provide estimates and ultimately decided to go with Lowell Overhead Door based on the initial meeting. Stephen Nelson of Lowell Overhead Door came out to our home in Amherst, NH and reviewed our options. He was very courteous, professional and prompt to respond during the process of purchasing the replacement door. We selected a Haas door. Stephen and Justin both came for the install of the door, rails and chain. Unfortunately most of the work was complete when we realized they were installing the wrong door. We decided to accept the door anyway and Stephen was nice to offer two maintenance visits for the mixup. We were grateful and impressed with his customer service. Once they left, that level of service disappeared. We have been trying since December to connect Lowell Overhead Door via text, email and their website because of performance issues with the door (intermittently reversing direction or not going down all the way, significant slack in the chain and the door striking the floor violently). We have received no response despite multiple attempts to make contact. With the spring coming, we want to use one of the maintenance visits we were told we would receive for their installation mixup. Again we've tried to reach out to no avail. So if you're looking for a company to install a garage door for you, you might want to skip Lowell Overhead Door if my experience represents how they treat customers after the sale and install.

We bought a house in Harvard with a 60 year old garage door we were sure needed replacement. Steve…read moreand Justin repaired the door for a very reasonable price. We were so happy we had them install 3 new doors in the new home we are building. Service and quality are superb.

Great service, great price. Literally half of the price the "top rated" garage door service…read morecompany quoted me. Shop around. I've waited a month to write this review to make sure everything continues to work... and all good. Technician was friendly, prompt, gave me a receipt with warranty info. I'll use them again when i need repairs to my other garage door.

Prompt in responses, even during weekend, reasonably priced. Got the job done, in a professional…read moremanner.

The two techs who arrived was able to fix my garage door easily they were professional and…read moreknowledgeable i would recommend this company.

Fast service for a repair!!! Fair pricing and was honest about repairs. Would use his services…read moreagain. This was for a garage door repair in a condo building that has 4 garage doors. 2 were busted.

He finger-tip moved a motion detector in less than 6 seconds. He charged me 200.00 dollars. When he…read morerealized I thought it was exorbitant, he stated he had to cover his expenses. Certainly not due to my repair. I believe this was unreasonable and unwise. Such a business strategy, such a fixed-focused methodology will lead me in a direction far, far away from this service person and his company.

***STAY AWAY*** I…read moregot scammed by these guys so that you don't have to. Garage door was stuck open. AAA came out and employed extremely deceitful, predatory sales tactics to rip me off. After getting an initial quote to replace one door opener of $1850, I googled the price and found the average to be $5-900. I was told that the specialty nature of my garage doors and the age of them required advanced work, and that any of the other companies would quote me the same. I was also told that they have a special 5 year warranty that no one else includes that doubles the value of their service. Under false pretenses, I allowed the technician to start working. In less than 45 minutes he had completed the installation of the new opener. He then told me he could cut me a bulk deal to do my other two openers and total out to $4000. I begrudgingly agreed in an effort to lower my cost basis and update my other units to match, but also started researching more about the process while he drove to get the other motors. In all it took him 3.5 hours to install all 3 of these "specialty" repair units, including an hour off premises to get the additional supplies. The specialty part? An extension rail to accommodate my doors that are 8ft instead of 7ft. By the time he was finished working I was realizing what was taking place. He demanded on the spot payment via venmo, and said he could only provide the invoice from the office and it would be sent separately. As I was home alone with my 3 young children, I reluctantly paid him to get him off of my property. As I attempted to contact management to resolve, I realized that the company is intentionally deceptive. Every phone number is google voice, and every address is a mailing address. They advertise a 5 year warranty and 12+ years in business, while the license affiliated with them is less than 2 years old. Upon much insistence they provided me an itemized invoice to justify their pricing, which you can see in the attached image. This was NOT provided at the time of service, only over 24 hours later. They charged me $525 per motor unit, which retails for $250 at home depot. They charged me $102 for a keypad that retails for $49. They charged me $120 for remotes that were included in the boxes with those motors. They charged me $365 an hour for labor, PLUS a separate labor line of $120/hr for maintenance and adjustments, totaling $485/hr for installation. They charged me $99 for removal and disposal of old equipment, when half of the original equipment was left in my trash bins without my consent (I did agree to recycle the boxes from the motors, but later found rails and a motor assembly in my trash bin). The worst part? They installed 3 units with 2 pre synched remotes each. The pile of papers and remotes the tech left had only 5 remotes, which I later realized meant that the technician had an operable remote to my garage. This is a major security hazard as these are advertised as having 3-600ft range so now some random technician has an opener to my garage. I had to unsync and re sync everything. After informing them they conveniently claim one was missing from the box and blamed me for "confirming everything" when the work was done, when at the time I had no idea I was supposed to receive 6. By all accounts they ripped me off by well over $1000 on an incredibly simple job. I was susceptible and uninformed, and they shamelessly took advantage of me. I don't care about the money, but out of principle this company should be investigated and prevented from doing this to others. I am in the process of filing complaints through the Attorney General's office and the BBB. I advise anyone to steer clear of these scam artists. Unmarked trucks, only accept venmo to a personal, unverified, non business venmo account, no traceable names or phone numbers. It's all an elaborate mirage covering up theft in broad daylight. They pay google to be at the top of results and have tons of questionable reviews. Hope this helps someone from getting scammed.

Had a great experience with AAA Overhead door on my garage door replacement. He was nice when…read moregetting the quote for the garage door, and even though he was late on the day of the work, he stayed late and made sure it was done. I would def recommend

I called 5 Star Garage Door in the morning. Had a service call in the afternoon and new garage…read moretracks and rollers by the same evening. The service, follow up and product was quick, efficient and professional. Great experience!

Came out same day within a few hours, fixed the problem, no issues! Nice guy. Would recommendread more

My garage door wouldn't close. Art garage door replied to my request quickly. Came first thing in…read morethe morning. Arthur was friendly, polite and knowledgeable. He told me what he could do to tune up the door and start there. An hour later things were cleaned up and working. I would highly recommend Art Garage Door! It was a pleasure working with them.

Great experience. Arthur was quick and knowledgeable about the problem. He fixed my broken garage…read morein a day!

Had an emergency situation after the cable broke on our garage door. Couldn't open it, couldn't…read moreclose it, as it was jammed half-open at a crooked angle. Called Shumsky Door on Sunday morning. Spoke to Cass Shumsky, the owner. He immediately put my mind at ease and had one of the company's technicians at my house first thing Monday morning. A short while later, the cable was replaced, the tracks were straightened out, and more. THANK YOU!!!

Ridiculous customer service. Called for a quote 20 times but no response and you have to keep…read morefollowing up for info.