This is a company that I wish I could give zero stars to. Unbelievable the amount of non-communication from these people. The installers were quick and even put my system in when there was snow still on the roof. I couldn't believe how hard they worked during a record amount of snow year. (End of 2021) They were getting it installed so I could take advantage of tax season. Once it was installed we started making payments to the financing folks. Was it working? We never knew because no one ever talked to us after installers left. Fast forward three months. I was told there was an app that you could use to monitor your power. I asked Elan about it and someone came out (after three weeks) to show me the app. That is when I realized I had been paying on it for three months without any power being generated. The helper from Elan had to hook up some wires in the box, then it was as simple as turning a switch. Ok.
Six months later. The winter is upon us again. In between Christmas and New Years, water starts dripping in through the ceiling in our main living area. You know, the one with the Christmas tree and presents still out and about? Then a torrential flood of water. Now I realize why the installers were so fast. Almost everywhere they drilled through my roof was now dripping water. Horrible, shoddy installation. No response from Elan with calls, texts, or emails. So I drove over and met with Kevin C. The CEO. As I was shown to his office, I noted that there were lawsuit papers in a pile on his desk. Uh Oh. I angrily spoke to him and he "sympathized." I asked him what he would do to make it right. I needed repairs immediately. He called one of his roofing guys to come and repair it. Ok that works. (Well, except for my $1000 dollar deductible now :( ) "What about the three months I was paying on the system where it wasn't producing?" "I can cover that." OK, that works.
My ceiling then takes three months to fix. Elan's guys are waiting on my insurance. My insurance is waiting on Elan. Back and forth it goes. I never see a check for my deductible. Never any credits for the months I was off the grid. No communication from Elan. Nothing.
Yet, looking on Google, their reviews were glowing with the occasional bad review. I wondered how it was possible. Well now I have my answer. The Utah Division of Consumer protection has filed a 28 page lawsuit against Elan for deceptive sales and install practices. Incorrect costs, non-working installs and (shocker!) fake reviews got them their license yanked. Reading through some of the reviews, I am shocked that some people don't have working systems after three years. I feel lucky (?) compared to some of the sad stories. I looked their CEO face to face and got the feeling I was speaking to a criminal. I should know, I have worked in law enforcement for twenty years. Shuffled answers and half truths. This guy should do some form of jail time. However, I get the feeling he will shutter this company and just start another one just like it. Truly an unreal experience. read more