After waiting and being seated to a "just cleaned" booth, we get sat at a booth that had water, soda, beans, rice, and chip chunks everywhere with a server's tray (not plate, black server tray), holding food scraps sitting in the booth, with new placemats and settings laid down on messy table.
Someone "cleaned" by putting new place mats and napkin/setting on top of this mess, no wiping of any kind, and felt fine with that level of work and walked away satisfied with that? And it wasn't like we saw it and immediate said something, we sat for 5 mins thinking maybe whoever was "cleaning" it must have gotten pulled away for a second and would come back to finish, but no, that was it, it was done and "clean" in their mind, apparently. And the way it had placemats ready to eat tells me that whoever is cleaning does that regularly, not a one time thing...
So they have workers not cleaning the tables between parties, just slapping a new placemat down over the food/soda of the previous. Now, i understand that things happen, we all can get distracted or make a mistake/be having an off day, trying to be understanding, but when I point it out, the young and maybe inexperienced staff got offended and reacted rudely, not professionally.
While politely and calmly discussing with the hostess how it isnt usually like this, the restaraunt is usually much cleaner, (by used to, i mean as recent as last summer), the unprofessional hostess got super huffy and defensive, repeatedly cutting me off saying "fine then, have a good day, fine, good day", could care less about my concern, interrupting and dismissing me with a very 'we don't care or need your business here' attitude, and like, seemingly personally offended somehow over the issue. While on way out the door, I stopped to mention I've been eating here for 20 years, and I hope it can get better to how it used to be just even a half a year ago even, but before i could get half the sentence out the rude hostess just cut me off again to say "I said GOOD DAY!", I couldn't believe the immaturity.
Used to eat here like 1-2x a month before covid times, some times were better than others, but was always generally treated with a modicum of decency. Ive lived here over 20+ years, have eaten here a lot in that time, so i've seen it slowly go downhill, but now it seems to be at a new low.
It's changed over the years, sure, what place hasn't, but when people are straight up rude and DGAF about the job/paying customers, many that have eaten there longer than the new staff has probably even been alive, it's offensive and makes the loyal repeat business history go right out the window.
The quality of the cleanliness of the front and the integrity and response from the workers, who used to all be family, i dont know if they are any more, if this is their way of doing things in the front and management condones it, i can only imagine the quality of what isn't seen by customers, like in the kitchen. Was treated very poorly since minute walked in. Very low integrity low energy staff that appears to just be 'going through the motions' and seem very glum and unhappy to be there.
Went back in 3 minutes later to get a photo of the dirty table/booth, but it had already been removed, but when I went in the dumb high school hostess was actually talking smack about me and my party with an old man patron sitting there. I can't believe how low this place has gone for being what used to be the local family nice Mexican place. Used to be.
Also, it was like 100' out that day, and they actually weren't running any AC or had any lights on?! Was like sitting in dark in a hot musky sweat lodge, very unpleasant and stinky smelling. Was like 80-85' with stale air in the dining room.
6/26/22 @ 1:30pm read more