I have only gotten delivery at this place at work and I have only had good experiences. I'm reading through other's comments and it seems to be the exact opposite of what I have experienced. I'm not too sure if it is because I order with my coworkers so they get about 6 orders from us every time. Usually we get the lady who can speak english on the phone and our orders are never wrong. Again, it might be because I get multiple large orders with them. Delivery takes the usual 40 minutes and the food is still hot and tasty. All the orders I have tried were bomb. I tried the Chicken Soup, empanadas, fried cheese, Cubano, and plantains. My coworkers got other stuff as well and we all loved it. The chicken soup is perfect when you are sick at home and it even has real chicken pieces in it!! I LOVED the empanadas. Then again, I am not Dominican so I am not too sure if the food here is as authentic as I think. But the food definitely fill you up with a very reasonable price. Based on other reviews, maybe its only best to order if the lady on the phone speaks english. read more

Who in the heck wants dry yuca without the red onions? Ordered thru UberEats and these people sent me the yuca without the onions and said I needed to tell them in the notes, that I wanted them. Better business practice is to either make it an option on the menu (cuz I thought the two go together) or send them in a container on the side, being that she said, not everybody wants the onions! Ruined the meal that I craved!! Never again! read more

Do not go here Do not take out from here Food horrible!!!! Beyond horrible And they ripped us off -- no itemized receipt but a total $58 for some rice and beans and 2 orders of pork Beware !!! read more

Chicken chunks was a bit salty but the yellow rice was extra extra salty . They need to work on the saltiness of food read more

They waited a whole hour to call us and say they ran out of oxtail. Ridiculous. Horrible service.

La comida no es buena demasiado sal no vale la pena en lo personal no es buena comida read more

El Rancho Dominicano - Dominican Near Me - Brooklyn, New York

I would give it ZERO stars if I could. The order was excessively late and they were unprofessional and nonchalant about it. They even blocked my number and I had to call from a private number to get through! They are extremely unprofessional and incompetent. I had to cancel my order through the food delivery app and get a refund. NEVER again read more

This place deserves NO STARS!!! Bought $12 worth of beef stew and got a plate full of rice and FOUR pieces of meat. I'll be spending my money elsewhere and I suggest you do as well . read more

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It's was my first when I ordered. Reason why it's only 3*** --- i wait for next order and more items to try. And also--- cassava was under cooked, without taste absolutely, no onions, vinegar. Cassava one of my favorite breakfast dish. It's travel to the garbage, sadly . Empanadas sold 4*, chicken soup full of flavor, delicious. Avena is my favorite. I'm satisfied and happy read more

This my fav Spanish spot in Flatbush , baked chicken & plantains are amazing (never had anything else from there) . Never experienced any racism so idk. Other than that , good food & it's cheap read more

Ordered a bacon, egg, and cheese sandwich for pickup. When I got there I had to wait an addition 10 minutes and my sandwich was a bacon and cheese sandwich (missing the egg) and had Mayo on it that I absolutely did ask for. read more

I would give them zero stars if I could . I ordered food the other day an hour before they closed with a 45 min wait time and they canceled my order 40 minutes into waiting. When I called they didn't pick up at first so I had to call multiple times and just for the woman to have an attitude with me. Never ordering from here again read more

rude, aggressive customer service. bland food and extremely deceptive with the taxes and fees. extreme greed

When this place 1st open it was great! Now the ambiance is terrible only men drinking there the food was not as good as it used to be. read more

I ordered the scrambled eggs and sausage breakfast with 4 potato balls.....I received fried eggs with 1 potato ball. When I called the restaurant, the lady on the phone got an attitude with me like I was wrong about what I ordered and how much I paid. I don't understand why people can't just read??!! She then said that she would send my balls and hung up. I've been waiting for about 25mins for my potato balls and I must say that this is an absolutely awful first experience. read more

El Rancho Dominicano - Picture of my incorrect order.... - Dominican Near Me - Brooklyn, New York

I never get a bed meal with these people. The food is always delicious and plentiful. Their rice with Spanish sausage is addictive, be forewarned read more

This food was so good right now holy shit. The chicken is deliciously seasoned and the beans are good, not too sweet. Thank god for this place rn read more

The worse costumer service EVER!!! I called for an estimated time of arrival after a 2 hour wait, instead of giving me a professional response, she hung up on me, at least 4 times. I asked my partner to call and was also hung up on. 3 hours later the food arrived cold and dry. We will NEVER!! order from El Ranchero Dominicano again. There was no apology, no remedies, just outright rudeness I am totally disgusted with this experience. read more

There can be a bit of a language barrier with some employees, but at least they are polite. I have ordered delivery from this place several times and the food is always late. Three times they promised to be there in half an hour and each time they arrived in an hour and 20 minutes. I decided to dine in for the first time to avoid this mess. It's wonderful that they have outdoor seating during this pandemic. It's not the cutest, but it serves its purpose and has lights so you can see when you are eating. Unfortunately, it comes with obnoxiously loud music sometimes. Employees wore masks properly at all times. We got our food much quicker though. We ordered their pollo frito, moro, and goat stew. Their pollo frito is exactly how I like it- very crispy and on the saltier side. I think their moro is really good, very flavorful. The goat stew is okay. We order our rice in separate containers so they can fit more food and when we do this it is worth the money. In the past, I've ordered their yuca frita. The yuca frita was absolutely perfect the first time we ordered, but the last two times we ordered, it was too dry /and too brown- absolutely inedible. At $5 a pop, we can't afford to risk ordering it again though. We will be back to dine in because it's average Dominican food that is affordable to eat regularly and the employees have never been rude. I do wish they had healthier options though. read more

I never leave negative reviews you can see my profile but This is the worst Dominican placed I have eaten, one of the worst meals in general. Pork chops tasted old, they were cold and nasty flavor. Beans were tasteless, water down and difficult to eat. white Rice was ok. I would not order from this place again, I would not recommend to anyone. To the management: please read your bad reviews and do something about your establishment before you loose all your clientele. read more

Similar to another user, I experienced some truly awful customer service. My boyfriend and have I ordered from this place via GrubHub a few times without many problems. Every so often they didn't have what we ordered, but that's not a problem. I recently noticed the GrubHub menu wasn't fully updated so I ordered delivery over the phone, and used their printed menu as a guide. An hour and change later, we received the delivery (cold chicken and hot, overcooked pulpo salad). I realized we were overcharged for our order by $6.50. I called back expecting this was a simple error. No such luck! After talking in circles and being placed on hold, the person on the phone said my menu (which was given to me a few days prior) was wrong, and that the also charge a tax for paying for the credit card. I asked her what the tax was, because it clearly wasn't standard sales tax. This "tax" we paid was 30% of the subtotal and obviously arbitrary. I told the woman on the phone I'm going to dispute the charge with my financial institution, to which she responded "we're going to have to take the food back." Unbelievable! I told her that I was going to dispute the amount we were overcharged and that they lost a regular customer. There are many fantastic Latin-American restaurants in Brooklyn. Choose one that won't overcharge you by 30%. read more

I've ordered from here a lot and usually order the chicken soup. The soup is AMAZING! 5 stars for the soup. Their food, though is DRY. I ordered the chicken and it was so dry, hot sauce couldn't even save it. I asked for sauce on the rice and got a tablespoon of sauce, so the rice was dry. I ordered sweet plantains and they used in ripe plantains, so those were dry. I decided to try their pernil. I'm a pernil aficionado and am known for my tasty pernils. The pernil was so dry, it was inedible. I've never had such dry pork. It's gross. Again, dry rice and dry plantains. If you have a problem with producing too much saliva, this extremely dry food is for you. Otherwise, la cabana on Beverly and Flatbush is cheaper and much better (although their soup isn't as good). read more

El Rancho Dominicano - Dry pork. Where's the sauce on top of the rice that I asked for? Shameful. - Dominican Near Me - Brooklyn, New York

Definitely lost a customer. I have no problem with the woman taking my order not fully understanding English; that is a communication barrier we can surpass as I barely understand Spanish.... But how the Hell are you supposed to comprehend anything if music from the restaurant is blaring in the background preventing you from understanding my order? Use common sense and move into another area where you can actually here me. After a good ten minutes of my order being taken incorrectly, I thought everything was fine until I looked at my account to see the restaurant's charge. I ordered one thing, was charged for another, and when I asked the woman for a refund or a correction of my charges, she said she couldn't. So now the delivery guy Has to suffer for the foolishness because there was no way I was giving any extra money to that establishment. His tip is in that extra they charged me. They need to get it together quickly. read more

They steal your money. Woman gave me back the wrong change and I didn't notice until I left. She had the nerve to tell me "give me the food back and I'll give you the money back". Um, it's EATEN! HELLO! She refused to give it back! Worst customer service ever. I used to be a regular, NO LONGER GOING BACK! YOU LOST A CUSTOMER read more

Very disappointed by customer service. Ordered three chicken empanadas and two beef empanadas. They sent two empanadas filled with CHEESE CUBES. I'm sorry, what??? First of all, I can't eat dairy. Second, when I called them to resolve the issue in a CALM WAY, the restaurant lady basically called me a liar. (Pls just look at the photos- that is not beef). I ordered through seamless, so I called seamless and they couldn't do much for me-- seamless rep said the restaurant refused to refund me. Super disappointed in both the restaurant and seamless. read more

El Rancho Dominicano - Dominican Near Me - Brooklyn, New York

Upgrading to 5 stars... Ordered breakfast last weekend: eggs and cheese with a side of pastrami. They physically picked up the phone and called me to say they were out of pastrami and gave me the option of getting something else. I appreciate the service. Ordered dinner tonight and got it in a record time of 20 minutes! Stewed chicken is always juicy. Rice and beans are flavorful. Sweet plantains aren't mushy. Chicken soup touches my soul. Ordering on seamless is a breeze. read more

First time actually coming here to pick up some food for my mom but usually would order for delivery but since I moved it's further away but looks good since they recently renovated it i definitely would recommend this place to all my friends and fellow yelpers read more

I went to the restaurant with my girlfriend and they told us that the meal cost $9 with meat and rice. However when the food came she refused to put rice with the meat and charge my girlfriend $9 for the meat and some plantains. When we approached them on it they got loud and disrespectful and wanted to throw out the meat that they gave us. As well as give us a new plate with less meat than the first time it was horrible service and I will not be going back. I would make a note that if anybody decides to go make sure you have a strong personality and know how to speak Spanish. read more

I won't order from here again and definitely will skip the chicken stew - it is full of tiny pieces that posed a serious choking hazard, and would be terrible for kids eating this. This is my second time ordering the same dish recently and unfortunately I can't do it again, it's not worth the risk and was not enjoyable. read more

First and foremost I ordered oatmeal and they didn't have it so I was disappointed but didn't mind. I also placed an order for " Spanish breakfast " Mangu, eggs, and salami and did not receive my mangu. What I was most upset about was the fact that when I called they told me I should click mangu next time not mango. I am Puerto Rican and Dominican so I am PERFECTLY aware of what mangu is. I then proceeded to ask them to deliver what I ordered and the lady told me they did not have any left. read more

Came with two other people on a Saturday afternoon. We each got mofongo. I got it with chicharron, she got it with chicken, he got it with shrimp. The price varied on the three ($6-$9) but it doesn't matter much. They weren't great. Too salty and dry. Have yet to find a really great Spanish joint here. I'll keep looking. read more

If I could give this place 0 stars I would!!! I never got my food!! I called 5 times!!! I ordered 1 freaking sandwich and I never even got it. 1st woman I spoke to told me my food was out for delivery and it would be here in a minute. Call back 10 minutes later. Speak with someone else & she tells me the same thing and then hung up on me when I asked for a refund. I call AGAIN 10 minutes later & they tell me the driver tried to deliver the food and I didn't answer my phone!! Are you kidding!!?!? I have had my phone on me for the last hour and 20 minutes!!! Thank you for ruining my lunch read more

Wish I could give em half a star. I placed an order around 8:15 pm. When 10:30 came I noticed my food wasn't here. Looked at my phone, no missed calls from the restaurant. So I called them asking about the order. This nasty woman with an accent repeatedly says "I have no oxtail, I have no oxtail". Ok I get it! That was just 1 of the 2 meals I ordered. So no one calls to let u know that their out of something or that they don't have it at the time? I don't get the option to choose something else if y'all don't have? Oh y'all don't do that here? Every other restaurant does. Shit y'all not calling & not giving me that option to choose something else + a stinking attitude on the phone?, I'm good there's other spots out there. Never will I order from here again! Your Customer service Suck ass & that's sad because you're messing up someone else's business. read more

This is the only place in the area that will deliver breakfast to my job. The food is pretty good but is always cold when it gets here. Delivery time was about an hour and 15. read more

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I was disappointed today. I ordered a pound of fried pork but I got fried ribs in my order. When I called, I was told they did not make ribs today, yet I have ribs in my plate. And to add insult to injury they wanted me to believe that was fried pork. I have ordered from them many times, so I cannot accept that is the way they make fried pork since I never had it that way before. read more

Horrible customer service don't even bother to order for delivery! Ordered around 11 for simple things like pancakes and they said it is too late for pancakes. If they have a cut off time for breakfast they need to state that in their profile because how would I know ? Both of my orders they could not make and when the worker called she was VERY rude and not helpful. read more

The Beef stew here is really good. Tender, flavorful, with some healthy carrots mixed in. The rice and beans were pretty good too. I docked a star bc the sweet plantains tasted like they were cooked yesterday and reheated, but it was a buffet, so I shouldn't have expected much more. read more

Do not order from here. I live in the neighborhood and there are other places you can order Dominican food. I placed a complain throught 311 and the DOH. If you do order make sure your chicken or pork chops are thoroughly cooked, unless you like salmonella or trichonosis. read more

One star is being too generous. Where do I begin? They over charged me by almost 10 bucks. When I called to see what that was about ,the woman on the phone had a slight difficulty understanding what I was talking about. She spoke pretty good English but when I made it clear that I was dissatisfied because I was overcharged, the English went out the window. She just got quiet and I suppose passed me on to another woman. She acted as though she had no clue and for me to talk to Yelp24 because they were the money stealing culprits ( after reading other reviews ,I now see their trick). Secondly they took 90 minutes to get to my house..I live 5 mins away and it was a Sunday night. I pass by this place quite often...I don't think business was booming that much that 90 minutes on Sunday is ever acceptable. On to the food. I ordered a combo special with the fried chicken chunks, rice, beans,Maduro , and free soda along with a Cuban sandwich ,and a strawberry shake. The combo special had nothing special about it. Better off going to Quezada down the block. The Cuban sandwich was so caked with black pepper that my husband didn't even finish it. And the icing on the cake , I got some mango smoothie thing instead of my strawberry shake. All in all, from customer service down to the food , you'd be better off going else where or cooking it yourself. read more

Terrible mofongo (both shrimp and pork), mediocre chocolate shake, okay limonada. Will be calling the restaurant asking for a refund. If they don't oblige, will be disputing the charges. Both mofongos were hard, crusty, chewy meat that can't be chewed (and thus must be swallowed whole). You are better off at McDonalds. read more