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    El Pollo Loco

    2.0 (98 reviews)
    Closed • 9:30 am - 10:00 pm

    Order El Pollo Loco Takeout or Delivery

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    The smallest pieces of leg and thigh I've ever seen actually served from a restaurant!!!

    PATHETIC. Smallest pieces of chicken I've ever paid for in my life. The beans are overdone and the coleslaw is hot. GROSS. They could never get it right at this. I'll Pollo Loco. I try it once a year just for kicks and now I just confirmed again why I don't patronize this business. $13.57 for what??!!! And I don't think this coleslaw is any good; it tastes spoiled.

    Rosa C.

    If i could i give 0 stars, i would. I came up drive through at 9:50pm, drive tru is open, but they were already cleaf ning, when I came to the window they completely ignore us. Why do they have closing hours at 10pm when they dont respect that

    J H.

    I've been going to EPL for over 20 years and this pains me to write... it used to be sooo good here! Now...wow. The quality has taken a real nose dive, while prices increases... ordered a 10 pc, came with a side or rice, which use to be a signature item. Was very flavorful; now, it's crunchy and extremely bland; no seasoning at all! Tortillas stuck together and dry; avocado salsa used to be amazing but now, it's a hit/miss... either flavorful or green water... and their pico de gallo used to be so good... now, it's only crushed tomatoes... where's the onion, pepper and cilantro on the minimum...??? The chicken is not as flavorful either & the bowls are small. Lastly, the Cilantro Lime dressing has neither cilantro nor lime... such a bummer... $49 & not even enjoyed...

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    9 months ago

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    12 days ago

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    2 years ago

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    5 months ago

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    1 year ago

    El Pollo Loco location is awesome. Very clean, food comes out pretty quick, and the service from everyone is great.

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

    The drive thru line is always too long. I wanted to order on the app but the app doesn't work anymore

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    2 years ago

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    2 years ago

    Delivery is fast and the food is always hot when it gets here. We also love the salads.

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    2 years ago

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    3 years ago

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    4 years ago

    Good location, pretty fast service even during the lunch rush. El pollo loco is pretty much the same as any other one.

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    6 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    3 years ago

    No heat in dining area, inside temperature feels like outside temp on a coo day . Strong cleaning smell.

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    4 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    8 years ago

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    Page 1 of 3

    El Pollo Loco Reviews in Other Languages

    Ask the Community - El Pollo Loco

    Review Highlights - El Pollo Loco

    “I am especially fond of the green sauce, wich is sort of a watery guac and cilantro mix.”

    Mentioned in 2 reviews

    Read more highlights

    Dizzy Bird - Mediterranean Salad

    Dizzy Bird

    4.7(487 reviews)
    8.0 mi
    •$$

    Food is pretty tasty but they are SLOOOOOOW. 23 minutes from ordering until food was ready. Nobody…read morein line but apparently lots of online and DoorDash orders so it took forever to get our food. It is a little on the expensive side but it is good. Would be a 4 star rating if the food came out in a reasonable amount of time.

    Dizzy Bird is located inside the Mission Viejo Mall food court. It is one of the first places…read moreyou'll see in this food hall. We came on a Monday afternoon. The service could've been a little more friendly. The young guy working at the register didn't say much and didn't seem to really promote the menu, even after I told him it was my first time there. I was really excited to try the food here with my friend. I was in the mood for whole pieces of chicken and I'm so glad I chose the half chicken plate. The plate comes with two sides and there were a few options to choose from. I selected a side salad and roasted lemon garlic potatoes. I was trying to be a little more healthy. Otherwise, I probably would've chosen the french fries. The dressing on the salad was really good and all of the ingredients were fresh. I really liked the pickled red onions that came with the salad. The potatoes were alright. The plate also comes with a large soft pita. And the garlic sauce was just right with everything . The star of the show was the juicy and flavorful chicken.I enjoyed this lunch so much. I can't wait to come back!

    Photos
    Dizzy Bird - Rotisserie Chicken

    Rotisserie Chicken

    Dizzy Bird - Cali Salad with chicken

    Cali Salad with chicken

    Dizzy Bird - Classic Bird

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    Classic Bird

    Popeyes Louisiana Kitchen - New Honey Lemon Pepper Wings

    Popeyes Louisiana Kitchen

    1.7(131 reviews)
    7.5 mi

    There was a mixup in my order. I got spicy tenders instead of regular and they were very spicy. I…read morecontacted the manager Arturo and he said he would replace the already great value $6 box that contained 3 tenders, a biscuit and 2 sides. Unfortunately, I had a fall and couldn't return for a few days. When I brought the food home, my husband remarked how delicious the tenders were and I told him Arturo prepared a fresh batch. The red beans and rice are already my husband's favorite side, so he was a happy camper. I had noticed the poor reviews, but this was not what experienced.

    Every single time I've visited this restaurant, they have messed up my order or given me the wrong…read moreorder entirely. However, I tried giving it another shot because it had been a while. I placed an order via UberEats. They gave me 3 sides (which I didn't order anyway), and a biscuit, and forgot the chicken. How do you forget to put the chicken in the bag? You work at a chicken spot and It's the primary product you sell!! My purpose for ordering from Popeyes is for the chicken. This location is so incompetent, I don't understand how they are still in business. Not only do I not have chicken, but UberEats is refusing to give me a refund. So now I don't have my meal, and you're also stealing my money. Spoke to manager, Arturo. He said that he confirmed with Maria (the person who prepared the food), and she said she put the chicken in the bag. Clearly she is mistaken. My UberEats bag came sealed with a sticker, and I am the one who opened it so there's no way the delivery driver took it. This is not an UberEats issue, it is a restaurant issue and they are refusing to acknowledge it. Arturo was rude, spoke over me and interrupted me several times. He says he is unable to help me because I placed through 3rd party app, and the best he can do it give me two pieces of chicken if I drive there. He said "he is busy, has to work the drive-thru, doesn't have time to micromanage the orders being made or watch the cameras." At one point he said "I was going to help you, but now I'm not since you keep interrupting me". Extremely petty, rude and unprofessional. The sole purpose of me ordering online is because I don't drive. So now I don't have food, and I am out of $25. I suggest everyone avoid this location at all costs.

    Photos
    Popeyes Louisiana Kitchen
    Popeyes Louisiana Kitchen - Mashed Potatoes with Cajun Gravy. Really flavorful!

    Mashed Potatoes with Cajun Gravy. Really flavorful!

    Popeyes Louisiana Kitchen - Homestyle Mac & Cheese. It's a simple side dish that helps round out a meal.

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    Homestyle Mac & Cheese. It's a simple side dish that helps round out a meal.

    Chick-fil-A

    Chick-fil-A

    2.6(237 reviews)
    1.7 mi
    •$

    I've been coming to this Chick-fil-A for years since I live nearby, and overall I've had plenty of…read moregood experiences here. The staff is usually friendly, service is quick, and the restaurant is generally well maintained. That said, there was a period where I received undercooked chicken on a couple of separate visits. To be fair, I haven't experienced that issue recently, but it definitely left an impression. As a parent, I now find myself pulling apart my kids' chicken before they eat it just to make sure everything is fully cooked. I continue to visit because the recent experiences have been much better, but food safety is something that sticks with you. I'm hoping those issues are firmly in the past because this location has otherwise been a reliable neighborhood spot for many years.

    I'm not sure if the management has changed at this location recently, but I'm honestly shocked by…read moreall the bad and subpar reviews. My husband and I were driving home from LA and thankfully it wasn't Sunday, because I had a mean hankering for Chick-fil-A. I mapped the closest one to the freeway on our route and landed on this location. Upon arrival in the parking lot we were both impressed by the ample parking spaces, despite it being around lunchtime. The woman at the register (red hair, I think her tag may have said she was the catering manager) was super friendly and funny. Once we placed our order and received our food (took less than 5 minutes), we chose a spot over on the astroturf because it was an incredibly beautiful day. There are two reasons I knocked a star off my review - the barstools at the outside tables on the turf are way too high, my legs nor my husband's weren't even able to fit under the table so we were perched awkwardly on the edge of these stools with our knees at table height. The second reason is that I didn't get one of the sauces I'd requested (and honestly I was too lazy to walk back inside to get it). Aside from that, our fries were hot and crispy, our sandwiches were freshly made and everything tasted great. It was a great lunch experience on a beautiful day, and we will definitely be back to this location again.

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    Chick-fil-A
    Chick-fil-A
    Chick-fil-A

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    Wingstop

    Wingstop

    3.4(158 reviews)
    1.1 mi
    •$$

    This Wingstop location consistently delivers amazing service and great food. What really keeps me…read morecoming back are two of the guys who I believe are managers. I wish I remembered their names because they absolutely deserve recognition. They know me by name every time I come in and always make me feel welcome. It's rare to find that level of customer service these days, but they go above and beyond to make sure every visit is a great experience. If the manager sees this review, please let them know Emanuel says thank you they know exactly who they are! The food is always on point, but it's the people that make this location stand out. Keep up the great work!

    My eldest daughter and I were on our way out of the City of San Clemente after watching the…read moreChampionship Finals of the Select Medical Orange County Cup in June 2025. We found ourselves stopping by Wingstop located at Gateway Village Plaza. I love their Hot Honey Rub (HHR) flavor! So very addicting at every bite. This dry rub is a combination of honey, brown sugar, smoked paprika, garlic powder, onion powder, cayenne pepper, black pepper, salt, and ground mustard. Now you know why it is SO GOOD... sweet and spicy all in one! We walked in to order the wings. Ambiance was nice with colorful tables. Both restrooms are right in the same space as the dining area which I find odd. The gentleman who took our order was pleasant and accommodating. Thank you sir! I asked if they still have the 20 wings for $20. They sure did. One 20 for $20 please! I was allowed 3 different flavors, but I wanted all of them in HHR. I have tried their other flavors and nothing compares to their HHR. I am salivating as I'm typing right now LOL. Wait time was about 20+ minutes. They were super busy with walk-in and online orders so it was understandable. They did their best to get the orders out as quickly as possible. Thank you Wingstop! The wings were super hot and delicious. No compliants on the goods. However, I had 3 small gripes. Gripe #1... all 20 wings were placed in one tight box.... they could have separated 10 wings in one small box and another 10 wings in another small box. Gripe #2... there were too many drumettes and not enough wingettes (aka flats). I prefer more of the latter than the former. Gripe #3... some of the drumettes had open parts from the bone to the outside. I prefer my drumettes in fuller form. Hence, 4 stars! We will come back for more HHR wings the next time we're in San Clemente! Don't ever get rid of your HHR!! It's a flavor for life!!!

    Photos
    Wingstop
    Wingstop
    Wingstop

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    BallPark Pizza SC

    BallPark Pizza SC

    4.0(143 reviews)
    0.7 mi
    •$$

    First, I'm here and we had a great time! The pizza is really really good! The sauce is delicious…read moreand the cauliflower crust is really good! It makes me happy that they have cauliflower crust cause not a lot of pizza places do usually they have rice flour, which is not very good. Place is fun with lots of tvs and arcade games. Great place for family! Place is clean. Staff very friendly and professional. For sure will be coming back here'

    Picked up a pizza before the game today. Got home and 3 of us grabbed a slice and took two bites…read moreand put it down. Crust is chewy, sauce is generic, pepperonis are the little cup pepperonis that you get to the grocery store, and the mushrooms were big, thick wedges of mushrooms. It was not good. I called and asked to talk to the manager and the employee said he would get the owner. I could hear the owner in the background saying that she didn't want to talk to me and that she was just going to hang up. Sure enough, she did. I called back and employee said yes she hung up on me and that I should bring pizza back to resolve this. You're not going to last running a business like this. Good luck. A friend just informed me that they changed ownership three weeks ago. Update; I returned the pizza the following day. The owner apologized and the chef also apologized. They seem like really nice guys and said they would refund me for the pizza. I hope things get better for them.

    Photos
    BallPark Pizza SC - How a pizza should be

    How a pizza should be

    BallPark Pizza SC - Boo ya!

    Boo ya!

    BallPark Pizza SC - Hey on Friday nights

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    Hey on Friday nights

    El Pollo Loco - mexican - Updated September 2026

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