First time at this location in Mesa, Arizona. The restaurant was very clean, quiet and efficient. The staff was very friendly, professional, and knowledgeable of the menu and specials. The food was very fresh, hot and delicious! I would definitely recommend El Pollo Loco for a fresh,hot, delicious and healthy meal. read more

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Grabbed lunch here before hitting a movie at the next door theater. I got the 2 piece chicken meal with double mashed potatoes and flour tortillas. It hit right in the empty stomach spot I needed filled. I ate it all. Service was quick and accurate which is always a big plus. No issues and it was a solid experience all around. read more

Guy with glasses in the drive thru took so long for the food to just be cold. The tortillas were cold like they were never even warmed up and the crunchy tacos had more cheese then chicken read more

El Pollo Loco - Cold uncooked tacos - Mexican Near Me - Mesa, Arizona

Wow! I can't believe you guys are still in business. The chicken was dry and was more like eating a Cornish game hen than a chicken. One teeny tiny leg was five dollars. I ordered a side of broccoli that I assumed was a family side because it was also five dollars and it was like half a cup. For two people to spend $36 on a meal so poorly executed is ridiculous. Their bathroom was down to one roll of toilet paper with about a quarter inch of paper on it. Both the rolls in the machine were empty. None of the staff greeted us. The coleslaw had no flavor whatsoever. Trust me when I say next time I will go to Popeyes ! read more

Food and service was great! For a fast food chain, the food was relatively heathy and the inside seating area was very clean.

Not coming back to this location when gave me the wrong order which it is a simple mistake till I brought it up to them that the order was wrong They talked to me with a really weird a disrespectful tone and had such an attitude I just left even though they offered to fix it but it's the fact and they spoke and treated me so I left and didn't even take my food bad customer service read more

Whenever I'm in Arizona, Las Vegas or Southern California; I try to save at least one meal for El Pollo Loco. Yes, it's fast food and yet it seems home cooked. The taste is flavorful and the chicken is deliciously seasoned. They have tasty, filling healthy options too. I LOVE the open kitchen concept! You can see the chicken on the grill. They cater and their plastic packaging holds the food tightly. There is a rewards program (too bad-I live 1,000 miles away from the nearest El Pollo Loco.) It has been my "go-to" for more than a decade. Even in 2024, all these years later, I still save a meal for El Pollo Loco. read more

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Just drove 20 minutes to come to El Pollo Loco. Pulled up to the drive thru to have them tell me that there is a 20 minute wait for chicken at 7 pm at night. So El Pollo Loco has no Pollo. This is unbelievable to me! I don't understand why franchise owners don't care at all about their franchise. I will not be returning to this store ever! read more

Their food is awesome! We eat here regularly and always have consistently wonderful food with real ingredients and courteous service. Their salsas are flavorful with a great variety of avocado salsa, salsa Roja, and pico de gallo all given generously. The chips and guacamole are legit! They have delicious brewed unsweetened iced tea. The food and quality are much greater than fast food. We love El Pollo Loco and the wonderful taste of Mexico we get here. read more

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The food is... well, as good as a Pollo Loco could be. Fresh, hot, and made to order. This is where it gets tricky. I've come here 5-6 times over the course of 1-2 years and it's now 100% of the times where to customer service is really bad. Just extremely condescending behavior and the tone of, "Why am I even here". I'm not the biggest fast food guy, but I love my chicken off the grill and sometimes the convenience can be worth it. But with these attitudes, I'm not so sure it is anymore. Get it together Crazy Chicken! read more

Usually don't have much of a problem here but this time we got a chicken salad bowl and it came with 6 max 7 small pieces of chicken, even looked at the bottom to see maybe if it was under the lettuce but nope... and it didn't even have the cheese like it says in the menu... tried calling but no one answers.. read more

El Pollo Loco - Mexican Near Me - Mesa, Arizona

I have not been here in about 10 years. Not kidding. I couldn't decide where to eat today and we saw the Pollo Loco and said, Why Not? It was good. I had the quesadilla special, and it was good, but the chicken was a little dry, so I did not finish it. My wife had the 2-pc chicken dinner, and it was fine, but again, on the dry side. The place was very clean, and the cashier Jose was very nice. I would have given it a five but like I said, the chicken needs to be moist. See you in 10 years read more

Loved this chicken charbroiled! The avocado salsa is great on it! Pinto beans and rice are the sides we prefer.

This is great fast casual alternative to the other burrito place. They are pretty quick for service, food is made fresh. Flame grilled chicken is amazing. Overall, if you've never tried, you should. read more

I never write reviews but what an absolutely horrible experience. The entire staff (including the literal MANAGER) had no idea how to use the app. All I wanted was the $35 Friendsgiving deal and they were acting like they've never heard of it before when it's literally featured front page in the app. They charged me twice. And made me and my family wait for nearly 45 minutes while they fumbled around on the register trying to look busy while dodging eye contact. (I'd also like to mention that a group of them had my phone and card for 15+ mins in the back. Again, unprofessional.) I get that this is just a fast food restaurant, but at least have the tiniest bit of professionalism. The right thing to do in the situation would be to comp my meal or call the supervisor to help them figure out how to use that app. But they didn't, they just stalled and waited for me to get impatient enough that I would just leave and they wouldn't have to deal with the situation. Maybe this was just a one off time, but I know I'll never be spending my money at this location again. read more

Me and my family came here to pick up dinner the other night. We are not new to El Pollo Loco and we're just having a crave. Me and my mom ordered a "meal for 2". We each got two pieces of chicken (leg and thigh), a side of choice, a side salad, and a churro. The chicken was pretty small and seemed skimpy. It was not filling on its own. The skin was very chewy and flaked off. The side salad was also disappointing. There was hardly any dressing on it to cover my whole salad. If I had enough dressing the salad would have been great! the churro was a little funky. It had a sour or bitter after taste to it that I couldn't pinpoint. Everyone else in my family was fine with their food as they got their usuals. Next time I will be sure to get my nachos per usual! I would like to give the salad another go but will need more dressing. read more

El Pollo Loco - Dinner time - Mexican Near Me - Mesa, Arizona

Came here for the birria tacos but they didn't sell them anymore. Opted for the Baja shrimp tostada salad. Definitely not worth $10 on a salad, but you get what you pay for at a fast food restaurant. The salad greens were crispy with rice and beans at the bottom. The tostada itself was ok, a little greasy but tolerable. I'd probably not get the salads and stick with the tacos. I give two stars off for pricing and greeting. read more

El Pollo Loco - Baja Shrimp Tostada Salad - Mexican Near Me - Mesa, Arizona

It was awful!!! Small pieces of overcooked chicken! Never ever again!!! It used to be so good!! read more

Love, love, love the double chicken tostada salads here. The manager and staff are always friendly and helpful. Make sure you download the app as you will get some amazing rewards. This is nowhere near my house but definitely worth the drive or just to grab on the way home. read more

El Pollo Loco - a restaurant counter with menus - Mexican Near Me - Mesa, Arizona

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Very friendly customer service. The place was very clean and had a positive atmosphere. Chicken was executed perfectly to my taste and I had close to no wait time on my food. For sure coming back to this location. read more

This was our 1st time ordering from El Pollo Loco and it will be our only time. To say the portions were small for the price would be an understatement. My wife said if she wasn't hungry she would not have eaten her Street Corn Double Chicken Bowl and I wasn't impressed with the taste of the chicken and the gravy was like water with food flavoring! The only good taste was the Mac and Cheese but even it was runny! This was a Uber Eats order so at least it was warm, not hot but warm! read more

El Pollo Loco - Small chicken legs and thighs - Mexican Near Me - Mesa, Arizona

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We stopped by for lunch today. It was very good. Very good portions. I can get 2 meals from my order. I had a chicken bowl. Not the cheapest lunch but still delicious. I will definitely be back! read more

Great chicken got it to go. First time customer really good stuff. Quick and kind service with many smiles. Can't wait for the next time! read more

Quick friendly service, decent portion of food for the price, fresh avocado a definite plus. We got the double chicken bowl and it was quite tasty! read more

I recently had a disappointing experience at here on 6/30/24 The cashier informed me that my card was not going through, so I used a different card. While waiting for my order I opened my bank account and realized that both cards had been charged. I immediately spoke to the manager and showed him the charges on my phone, but he insisted that he couldn't do anything until I brought in a copy of my statement. When I asked for his name, he refused to give it to me. I eventually found his name on the receipt. This was very frustrating and inconvenient. I expected better customer service and a quicker resolution to this issue. read more

- not what is use to be. Very old food even the salad is old lettuce. Plus manager very incompetent don't think he spoke English read more

El Pollo Loco - Burn and dry chicken probably because it's been recook a few too many times. - Mexican Near Me - Mesa, Arizona

The female server behind the counter was impatient as we were deciding what to order and she was not nice at all when we did order. That alone will keep me away. Hire people that actually like serving customers. read more

Place was a disgrace. Staff were the rudest on the planet and just mean and nasty. They screwed up 2 orders out of 3. It's was a simple 2 piece chicken meal and 2 sides. I asked them to correct the issue and she gave me a spoon. I asked her with a spoon is for, and she said, scrape the sides onto the other plate then. ummmm. NO! I ate, it was dry and overly priced. 3 plates and 3 drinks for $38. By the way, the place was really dirty. read more

Nothing special about it! I had a coupon for Nacho's to draw me in, so came in to try! Disappointed! Glancing at their above menu and didn't see nachos? I asked the cashier and she said " we don't have them anymore"! I should have just left then! I ended up getting their special Double Chicken Enchilada Platter which is :Two enchiladas with chicken and cheese, avocado, sour cream & a green chile sauce, cotija, and cilantro. Served with rice and beans. It was average in flavor, very plain fresh "Mex"! I ordered a side of chips .59 cents. Those were tasty. Seems to be made in-house from fresh tortillas. Made me really wished they'd still had those nachos! LOL Small salsa station which offers three salsas. Two fresh: mild, medium and a green which was the better one of all provided. The stand also has fresh small green serrano peppers too! Service and staff were standard. Atmosphere average. I don't think my experience was memorable enough to be back, unless they consider some awesome nachos! LOL read more

El Pollo Loco - New Platters! - Mexican Near Me - Mesa, Arizona

I can't stop coming here- their double chicken tostada salad is incredible and healthy- ish. The place is always clean and great customer service. Everything here tastes delicious! read more

El Pollo loco is one of my go-to fast foods with a drive through. As someone who is often on the move and likes to eat healthy, this is a great chain for that. I LOVE the avocado chicken wrap and the kids love the quesadilla. The wife loves the low carb, under 500 calorie menu. I absolutely love Mexican food and this is a good, fast, healthy rendition of that. ...... I have been in community economic development (neighborhood level economic development) since 2012, helping start ups and small businesses to grow from surviving to thriving. My focus areas are commercial and cultural business districts, generally around public transit. I've assisted over 1000 businesses in all areas of technical assistance, access to capital and direct grants. read more

I'm not a big fan of fast food, but needed a quick lunch so I thought I'd give this a try. The service in the drive-through was friendly and quick. I ordered the chicken tinga burrito and a small chips with guacamole. The burrito was really good, and it was on a great, soft tortilla. I hate bad tortillas! The guacamole was fresh. The chips are a bit thick for my taste but that's just a preference. Both chips and salsa needed salt, again personal preference! I'll definitely be back! read more

Took them a while to acknowledge us when we walked in. We stood there and waited until someone finally decided to make their way on over to us to take our order. We got their family meal. 8 pieces of legs and thighs, two sides, (pinto beans and mashed potatoes) tortillas, and a chicken tortilla soup. Oh and a drink for about $25. We got our salsas and while standing their one of the girls (an employee) phone starts to ring and she answers it. No one tells her anything. She talks and talks and when she hangs up she goes on and keeps fulfilling orders. They had one of the doors propped wide open with a chair so there were a ton of bugs on the tables towards the back. We ended up sitting in the middle. The bathroom had no paper towels so I had to use napkins. The soda machine was about to go down since most of the sodas we sampled were watered down. The food at least tasted pretty good. I could hear the employees conversations from where I was siting. A couple who finished eating before us left all their trash on the table because the bins towards the back had some yellow cones inside of them.. I've definitely been to better locations. read more

Stopped for lunch during the busy Christmas week and the food was delicious. Service was fast and friendly. Bathroom was clean and plenty of supplies. Great experience overall! I will be back to this location in the future. read more

This was not a good chicken tostada salad. The chicken was hit and miss, some pieces were cold, others fatty and only about half were edible. A decent amount of the lettuce was brown and the shell itself seemed way too oily in this location. A coupon did cut the cost by 2 bucks, but this salad wasn't worthy of paying any money to eat. read more

I use to love eating at El Pollo Loco's when i lived in California. The food was always fresh and good not to mention clean. But their restaurants here in Arizona are absolutely disgusting. The chicken was dry and over cooked, chips were greasy and the salsa bar and drink area were really dirty. I'm sad yo say i won't be eating here ever again. I gave it 2 stars simply because the customer service was ok. read more

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After having issues with our order from the chicken being CHARCOAL BURNED to screwing up nearly everything else, this particular location is HORRIBLE!!! Even after speaking with a manager the next day and speaking with the corporate office on 10/9, I never received a call from anyone! I called again today (10/16) and still nothing! I'll keep you updated but I'm the meantime, AVOID THIS LOCATION! read more

This was such a disappointing visit. I went because I had a coupon for food. What I received isn't what I thought I would get having gone multiple times in the past. I ordered a double chicken avocado salad in the past a it was served in a tostada bowl with beans and rice and the base with lettuce and corn then chicken and avocado. What I got was a handful of lettuce with six tiny pieces of chicken. When I called the manager on duty for June 14, 2021 at 5:09pm told me I got what I ordered and there was nothing she would do about it. Sadly I think this will be my last meal from there. What poor customer service. I work retail and if that were the attitude I presented to my customers I'd be fired. I have included a picture of the salad with all the chicken in the salad in the center. Mind you this is what they charge $8.79 for. Pathetic! read more

El Pollo Loco - Mexican Near Me - Mesa, Arizona

Hands down the worst meal I've had in some time. I ordered the double chicken bowl. They barely put a single chicken in there. The chicken was dry the rice was undercooked and the shell had a huge hole in the bottom of it. I'll never attempt to eat there again. read more

Terrible service. Stood at the counter for 10 minutes and never got acknowledged. All workers just staring at us and never asked if we were needing help. They weren't even busy just didn't wanna serve us I guess. Decided to leave and spend our money somewhere else. read more