The team at this location take the crown for best customer service. Right when you walk in the team is welcoming and let you know if they can help you at the kiosk because they no longer have registers. Most especially the female who is always so kind. I wish I knew her name. But on days where I just need to grab dinner in, she is always so kind as with the rest of them. Their food is always consistent. I went to the Stockdale location prior week and it was a totally different feel. I honestly don't even look for people being nice because I just want my food, but this current team are very hospitable. This location takes the crown. I had done a review, but I soon saw it was for the wrong location so had to come here to place my review for the correct location. read more

This place is on point! I watch my chicken getting cooked right in front of me, the mashed taters and Mac n cheese are 100000% on point all ways read more

El Pollo Loco consistently delivers high-quality, flavorful food that keeps me coming back. Over time, I've enjoyed a variety of their offerings from fresh, crisp salads and hearty tostada bowls to their signature chicken meals and the satisfying chipotle guacamole chicken burrito. The chips with a side of guacamole are always a perfect complement, and finishing the meal with their rich, creamy flan is an indulgence I never regret. One of the things I appreciate most is the freshness and consistency of their food. It's clear that quality is a priority here. My only minor critique would be the tortillas, which seem to be microwaved, and I feel could be improved for an even better dining experience. Still, El Pollo Loco remains a reliable choice for delicious, well-prepared meals at a reasonable price. read more

El Pollo Loco - Mexican Near Me - Bakersfield, California

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It's a chicken restaurant and now twice in a row once at 5 PM and once at 545 PM I roll up to the drive thru hungry just to be told they dont have either any chicken or not enough chicken for 2 orders. Really your a chicken place its dinner time and no chicken ?!!! Ridiculous and just unacceptable someone should be looking for another job maybe the manager maybe the district manager but this is just unbelievable ! read more

I ordered 8 pc chicken meal and when I got home my husband and I noticed the chicken was over cooked we could not eat it. So I called the manager " ally" and she immediately asked me to go to her establishments and they gave me another 8 pc chicken dinner. Ally even wanted to give me another mash potatoes and beans. But I said no I did not want to take advantage of the situation. The place is always clean and ambiance is nice everyone is pleasant. read more

The Mrs. loves this. Me, not so much. However, she convinced me to try something. I agreed and was very impressed. Naysayer no longer. Will be back soon and often. read more

When ordering, you're expected to place order through the machine, which is horrible if you have a coupon or want to take off items on the meal. Even an employee was having a hard time getting it going. Overall a terrible walk in experience. I ended up leaving and just getting something else read more

El Pollo Loco is a hit & miss at times. I've determined that depending on what you order, you never know the quality of food or service you'll walk away with. Got the family meal a couple of weeks ago and as usual, it was a good value for your money: 8 pieces of mixed chicken, 2 large sides, a side salad and churros. It was good. Recently went there last week and got a disappointing cup of chicken tortilla soup. It was bland and the chicken used was the dark meat. Also, got the double chicken tostada and it was so poorly prepared that it looked unappealing. I ended up picking the meat out and feeding it to my pup. At this point, I feel like El Pollo and I need a moment of separation. A good time apart should do us both good and we can reevaluate our relationship at a later time. read more

El Pollo Loco - Mexican Near Me - Bakersfield, California

Be careful with the shrimp tostadas. My wife's was great, mine was like sushi. Needed a lot more cooking. I will try it one more time. If the issue shows up I'll offer a new review with one star read more

Horrible customer service. After ordering off the menu board everyone was waiting 20-30 minutes for their orders, there were 3 customers in total. I took my daughter to the restroom only to be told it was being cleaned, she is 8 and needed to go. When out food was finally ready there was sour cream on my nachos the receipt clearly stated no sour cream. The same employee who was cleaning the bathroom had to clean the inside and spent most of the time cleaning where my daughter and I were eating,we were the only ones eating inside. read more

I went today to use some of my points and when I got to the window, I was told my meal did not come with a drink so I said take it off so I can use my $7 reward. The worker said it was a new system and her manager was on break and she'd need her to override it. I said you can't cancel everything and re do it? She said no I said never mind, if no rewards used, I would be paying double for this meal. Workers should be thoroughly trained to do different scenarios if supervisors aren't available to override. I said how long til she comes back, she said she just went on break. From the beginning I knew this would not be pleasant, I pulled up to order and she said can you hold on? No greeting and I can hear her trying to speak to the customer at her window. I had to correct her on my order as well. read more

This place is amazing the food is delicious every time I come here it's a 5 star experience this place needs more customers because every time I leave I leave with a smile on my face and more people need to come here so there frowns can turn upside down that's why there's so many negative people in the world because they haven't came to this 5 star establishment this place is amazing and I will always continue to come here they don't have to worry about going out of business because I will continue to come here 7 days out of the week I love this place food and customer service and I got to shout it out to the Diego the employee he always treats me so well and is so friendly! And so does everyone else this place is amazing and the atmosphere is amazing it's so clean the tables are always clean when I sit down to eat aswell as the chairs,floors,booths place to get drinks everything is just so clean this place is amazing aswell as the bathrooms there spotless and customer service is amazing and once again the food is really amazing as well you know what I might just get something in the next hour or so because of how good it is read more

My sister and I frequent Pollo Loco. We are rewards members been to this location a few times their service through the drive-through you need to ask for your receipt. You need to ask for condiments because they will forget. Had to call to get my receipt emailed to me with no barcode. read more

We always come to this pollo loco and the morning crew is awesome but tonight we went expecting good service as always but this night crew on Friday night was really mean and the lady at the drive thru was giving attitude to me and my wife! We ordered a double chicken tostada salad COMBO and they didn't charge us for a combo and I asked for 3 Creamy cilantros and they didn't even give us ONE, not even the creamy cilantro that comes with the tostada! My wife's chicken was burnt, the portions of rice were horrible! This is coming for someone that worked at pollo loco for 2 years as a cook and cashier! I never treated our customers like that! We love Pollo loco but this night crew needs extra training on customer service! read more

We come here about once a month and everything is usually on par. This time however our order was taken and we sat in a booth for 10 minutes awaiting them to call our number. Watched several families order after us and get the orders. When we finally got frustrated and went to the counter they realized they hadn't even started our order. After another 10 minutes watching people come & go we got our order only to find out it was missing items. I completed my meal before receiving the missing items. Hopefully the next time around things are different. PS..... don't waste your time on the shrimp tacos, the 3 shrimp were burnt and almost the entire taco was dry cabbage. Truly disappointing! read more

The ABSOLUTE WORST CUSTOMER SERVICE! This is the second time I've had a horrible experience with the drive thru. Glendi was not only rude, but extremely AGGRESSIVE and had a very combative tone! I strongly suggest this location get a revamp on staff or she staff through some serious empathy training! We paid for our food, Glendi failed to hand us our drink. When we asked for our drink she rudely said "let me see", then came back w our drink. We asked for our receipt (to fill out the survey for our experience) and she said "it'll be a few minutes". She then comes back to the window and rudely blurts out "you didn't pay", I showed her the charge that went through. She refused to look at it, cut me off and said "well it didn't go through on my end. So you need to pay again!" I told her I refuse to be charged twice since the original charge still showed in my account. She said "well pay again and then deal with your bank". There was absolutely no friendliness, no empathy...just flat out disgust attitude!! I handed the food back and left and now I'm out $36 and NO FOOD! Disputing charge! read more

It was really good. The salsa is on point. The portions are perfect, the staff on this side of town is always respectful

Thought I wasn't cooking till I brought this 12 piece home. I had 4 "drums" like this more like small drumetts read more

El Pollo Loco - What a bad joke this "drum" counted against my 12 piece had 3 others just the same. The drumetts at Wingstop are better. - Mexican Near Me - Bakersfield, California

Appears employees lack care and concern over order ensuring order accuracy. Wrong order, no receipt, customer service not a priority. Disappointed when you get home and have the wrong order, no tortillas, and no receipt to verify for what you paid for. read more

* Also* the photos of my other food was from a different order and day that order was actually perfect* it's hard to separate the photos from each visit. Today I give my lunch experience a 2 I love El Pollo Loco and I usually I'd give it a 4/5 for my experiences. My order just had to many issues and I simply didn't have time to return and have them remake it. I got my usual double chicken tostado bowl , no rice extra avocado. 1. It had rice, 2. No added avocado and the 2 pieces were totally brown, 3. The lettuce was wilted and brown yuck 4. No sour cream & 5. Last the dressing container was not even 1/2 full. Just disappointed I usually never give bad reviews but this one bothered me. For almost 12 dollars and I ordered no drink a waste of money, and time and after picking thru it I thru it away. The pictures don't even do it justice. *Update* I did contact them as they suggested and I will see if that gets me anywhere. We will see the photos do t do it justice. read more

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Can't testify to all food items. I kinda order the same thing.. but I have not been disappointed. And the staff through drive thru are always so friendly, best service of any drive thru, and better than most restaurants. read more

Service no matter what location is ok, food is average. Whats crazy is the portions varie every time, and is in a word fast good not good food. read more

Had 12 pieces leg/thigh chicken with 3 sides delivered at home. Nicely and deliciously cooked, arrived warm and timely. Enjoyed our food again as akways from El pollo loco read more

How do you run out of chicken ? Service needs work and getting together team pollo loco read more

Been here before the food is good but this time I did a mobile order and when arrived they had to redo my whole order because they left it on the counter and ended up getting taken from someone else. Manager was just talking over the employee which is really rude and unprofessional for both the employee and customer. Manager was being rude towards customers too yelling at everyone. Very disappointed with pollo loco do better training on management read more

I come here for my lunch almost everyday. Consistently good! Great value with the lunch box chips,churro, burrito, rice and beans! Bomb! The staff are fast and friendly. Because the cook whole chickens the chicken is good and real tasting. However, you might get a bone here or there. I don't mind too much but I know some ppl hate that. But very good spot to me! read more

El Pollo Loco - Chicken Avocado Burrito - Mexican Near Me - Bakersfield, California

Food was ok and they gave me like 5 chips in my bag and on top of that I found a thick hair in my burrito read more

El Pollo Loco - A burrito with a hair in it - Mexican Near Me - Bakersfield, California

Honestly, I haven't had pollo loco in a long time, and I am very disappointed. I ordered the new quesadilla chicken salad, and they did not do a good job. My quesadilla cheese was not fully melted and it seems like they just throw lettuces in a box and called it a salad. Not to mention some of the lettuce in my salad was brown. How can you promote a new item and not give a good quality product. I will not going to be going for a while especially to a place where they over charge on a salad that cost less then what they are charging. Not even worth your time at all. read more

El Pollo Loco - Under cooked quesadilla - Mexican Near Me - Bakersfield, California

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Really disappointed with the old Pollo Loco tonight. The bite size portions left something to be desired. If they are are gonna hand out small size pieces at least throw in an extra piece to make up Cornish game hen size pieces. And the chicken was not even fully cooked!!!! read more

El Pollo Loco - Really pollo loco, these are not chicken legs? These are more like Cornish game hen legs!!! - Mexican Near Me - Bakersfield, California

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Great place to eat but don't ask for any changes or substitutions or they will get a bit upset, other than that love the chicken.

Buy the 4 piece Mixed Kickin Chicken. $9.99. Add Chuncky Guac and chip $2.79. That meets coupon add on. Which is then free 2 piece Kickin Chicken 2 sides. Tortilla. Drink. Kicken sauce. Add $1 for white meat. So you leave happy with 6 pieces of chicken. Lots sides. Great Guac Chip n drink. For about 12 bucks n change. Coupon found in your mail Update. Mash and KFC Gravy is good. Corn over cooked don't get. Get beans. Get Trop Hab sauce! Next time Guac us good. Chips thick fluffy. Eat chip with Tomatoe Salsa Guac Trop Hab read more

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Who the heck turns off their machines at 8:15. Came here to order Churros for myself and a meal for my wife. But my favorite thing about this place is shutdown 1:55 minutes before close. What a disgrace management get your life together.... Won't be back for awhile, I don't care how bad my family and I love this place.... read more

Horrible food and service. I got food poisoning from this place. Wouldn't recommend anyone to eat here.

I wish I could leave zero stars. We ordered from El Pollo Loco this evening. We picked up our meal at the drive through. When we arrived home, we had to spend 40 minutes scrubbing out the car. The container of beans was unwrapped and the lid was not secure. The chicken tortilla soup tasted like dirty water. There was no salsa at all, despite asking for avocado salsa. The churros we ordered and paid for were not in the bag. We used to order food from this location a couple of times a month. I'm not sure what is going on there, but the quality, taste and customer service has gone downhill quickly. read more

I can't believe I was given rotten serranos. The woman at the drive through was not respectful and should better her customer service skills. Definitely won't be coming back to this location! read more

El Pollo Loco - Mexican Near Me - Bakersfield, California

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If I could give zero stars I would! I placed my order over the app and provided credit card. After order placed tried to cancel because I h add a coupon. The app said to call the store directly. The phone went to voicemail. I show up and wanted to provide coupon and was told that they couldn't do. I wanted my money back and to cancel and they said they couldn't do that either. The service at this location has gone into the toilet over the last 6 months. At least twice they were out of chicken and it was a 20 minute wait so this time I ordered on the app and that was a disaster as well. read more

This location of el pollo loco consistently fails on quality control. Stopped by drive thru this week and ordered some mixed chicken. Got home and noticed half the order was burnt. I understand it can have some charred areas since cooked over flame but it was way beyond that. The wings were burnt to nearly a crisp. Not edible! Even the breasts had charred so much that when pulled off and tried to eat the deeper parts, it tasted like dry sawdust in texture. What a pain to drive all the way back during your lunch hour. Who has time for that? Called and spoke with manager who apologized about the problem and offered a replacement. Unfortunately when I went back in evening after work to pick it up, they did not have my name down since manager apparently had not written "the ticket." Eventually got a replacement but so much hassle for what should've been done right the first time. Last time I dined in was almost a year ago. Again, the chicken was burnt badly on half my order. Luckily I was dining in and could get the chicken replaced rather than going all the way back. A man came in and threw a bag in the counter angrily. Said half his order was missing and his family was waiting for their dinner. Mistakes can happen....but sad when places don't seem to care about improvement. read more

I like to come here because it is quiet, fast and convenient for me . The people who work here get the job done right not great or bad just right . Little bit of more personal touch would be better but I guess the corporate wants them to be cold . No complains though . Food is as it should be and I like the big fat green chili and other salsa . Rest room is ok not spotless . I will keep coming here as I said it is convenient and quiet . read more

Great Customer Service. Manager Karla Ortiz got a fatty and has great customer service

I was really upset because we went through the drive thru we ordered a kid friendly family meal..meaning we asked for mac n cheese instead of ordering beans and legs and thighs which kids love and they confirmed our order multiple times even at the window and they gave us the bag and it looked accurate when it came to amount of containers. But upon arriving home we had beans instead of mac n cheese and we had a mix of chicken peices which was full of spines and ribs and wings that my kids wouldnt touch. read more