1. El Paso Autoplex

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    El Paso, TX

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    El Paso Autoplex

    2.0 (1 review)
    Closed • 9:30 am - 5:30 pm

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    20 days ago

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    Cameron O.

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    Mesa Motors - 2015 Maserati Quattroporte GTS

    Mesa Motors

    (3 reviews)

    Car Capital treats all their clients the way they would want to be treated. I have been dealing…read morewith them for about 12 years. I myself have purchased 4 vehicles from Perry Wolf, the owner and proprietor. I have no complaints. In fact I have no regrets about those purchases. At car capital you can expect a courteous and a mindful car buying experience. The staff members at car capital are very conscientious about a buyers needs. They will answer all questions and I personally applaud their patients and candor. I can honestly say that a person who knows nothing about cars would benefit from buying a car at this business because they discussed the pros the cons and the benefits of all their vehicles. They don't just sell you something; it's like they try to custom fit each client to a new or used vehicle; that totally supports their dreams and driving needs.

    I found a car for sale at Mesa Motors while browsing the internet at my home in Louisiana. I was…read moreskeptical because I'm always aloof about internet scams. I researched the history of the car. No surprises. El Paso is 16 hours away from home. I texted Mesa Motors and Perry quickly responded. He knew so much about the car, I wondered if he had been driving it. To make a long story short, Mesa Motors is the Real Deal. They picked me up from the airport in the car so I could see it and look it over. I've been a car guy for years and if Mesa Motors was near my house I wouldn't have had to come to El Paso. Not only did the car make it home (16 hours), but it did so in style with no check engine lights popping on after 50 miles because dealers reset them before purchase. I had a great transaction and have a great car. Thanks Mesa Motors. I would definitely do business with them again. I bought the car two weeks ago and waited to see if it would self destruct. No problems at all. I recommend Mesa Motors.

    Sunland Park Chrysler Jeep Dodge RAM

    Sunland Park Chrysler Jeep Dodge RAM

    (67 reviews)

    Extremely Poor Communication and Service…read more Let me start by saying that the only reason I am giving this service center one star is because Google requires you to select at least one star to leave a rating. If zero stars were an option, that is exactly what I would give. Communication is horrible, and unfortunately, the service has been even worse. My wife's Jeep was left at this service center for approximately a month for warranty-covered repairs. She has full warranty coverage. What is especially frustrating is that she had to wait more than a week just for someone to even look at the vehicle and perform the initial diagnostic. That wasn't a week waiting for parts or repairs--it was over a week simply waiting for the vehicle to be evaluated. During that entire process, communication was extremely difficult, and she had to pay out of pocket for transportation because no loaner vehicle was offered. When we were finally told the Jeep was ready, my wife picked it up. Almost immediately, she noticed a noise coming from the front end and had to bring it back the very next day. After she dropped it off, the vehicle became completely inoperable--to the point that employees had to push it into the service area because it would not move. Since then, trying to get basic information about what happened to the vehicle or when it might be ready has been incredibly frustrating. Calls are placed on hold, messages are left with no response, text messages go unanswered, and even requests to speak with a manager have been ignored. What makes this worse is that this is the second time the vehicle is there for service after we were already told it was repaired and ready for pickup. Considering the circumstances, I believe providing a loaner vehicle or at minimum making a genuine effort to assist with transportation would be reasonable rather than expecting my wife to continue paying for another rental out of pocket. When we finally received a response regarding a rental, we were told to contact the warranty company ourselves. I asked for the warranty company's contact information since the dealership has already been communicating with them to obtain authorization for the repairs. Instead of simply providing the information, the woman at the front desk dismissively told me that I could look it up myself. That response perfectly summarizes the level of customer service we have experienced. We are still waiting for information and a return call regarding the vehicle. A warranty is only as good as the service department responsible for honoring it. Based on our experience, if you own a Jeep in El Paso and need warranty or service work, I would strongly recommend considering a dealership in New Mexico or elsewhere before bringing your vehicle here! ****UPDATE: Leadership did reach out (after this review was made) and explained that the dealership does not have a loaner vehicle program, and that the warranty company only covers rental vehicles for the first 7 years or 100,000 miles. My wife's vehicle is outside of both of those limits. I appreciate finally receiving that explanation. However, this actually reinforces one of the main issues addressed in my review: communication. Why was this not simply explained to us when we originally asked about a loaner or rental vehicle? Had someone taken a few minutes to explain the policy from the beginning, there would have been no confusion regarding that portion of our experience. I am adding this update to be fair and acknowledge the information leadership provided, but I am leaving my original review because the lack of communication, the excessive wait just to have the vehicle diagnosed, and the overall service experience still happened. A response after a negative review does not change the experience we had while the vehicle was actually in their care.

    First off, let me clarify that Brianna was great, and I am completely satisfied with the service…read moreshe provided. My concern is with the vehicle itself and the dealership process. The service performed on the vehicle should have been completed at the 30,000-mile interval, but it was not. I purchased the vehicle with approximately 42,000 miles on it. Generally, dealerships perform a multi-point reconditioning inspection on used vehicles prior to resale. This process typically ranges from a safety-focused inspection to a comprehensive evaluation for Certified Pre-Owned (CPO) vehicles and includes assessment of the exterior, interior, mechanical systems, and a test drive to identify required repairs or maintenance needed to bring the vehicle up to retail standards. From my perspective, if a required service is identified during that process, it should either be completed prior to resale or clearly disclosed to the customer at the time of purchase. As a large and reputable dealership like Sunland Park Chrysler Jeep Dodge RAM, I expected a higher standard of transparency and preparation. Unfortunately, this experience makes it feel no different than some of the smaller used car dealerships on Alameda, where customers often expect corners to be cut or maintenance to be overlooked. I simply expected better from a notable dealership and wanted to express my concern regarding the lack of disclosure and completion of the required maintenance.

    El Paso Autoplex - usedcardealers - Updated October 2026

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