Rented from El Monte the last two years for EDC and loved every experience! We had a bit of a check in issue with our rate changing on the check in payment website but their customer serviced helped resolve the issue. Looking forward to renting again next year! read more

We had a great experience with all the staff there. super friendly and very informative. we had a great trip and will certainly rent from them again read more

6-person RV was in excellent condition. The lobby has a "trading post" where people can leave unused supplies to take for free.

Great service! Very friendly staff. They allowed us to see the RV and tour the inside before deciding to rent. The check out process was fairly quick. Just make sure to not go during their lunch break or you'll have to wait or come back. You get roadside service included in the rental, in case you have any issues. This was important to us because we never rented or drove an RV before. They had different sizes--small, medium, and large. We walked-in the day of to do a rental so our choices were limited, but if you reserve in advance they will prepare the RV size you want so you can rent it. Thus, more advanced planning will give you more choices. As for payment, you pay for the per day rental and then mileage. Thus, the price depends on how far you plan to actually drive the RV. It was a littler pricer than other RV places but we picked it because the RVs were newer--had leather seats vs cloth. It was also clean, which was important because we had two little kids that touch everything! We would rent from them again. They were good for us because they explained how to use everything! And there was a DVD player for the kids to watch tv. But we might get a smaller one. Driving the large size one was tougher than we thought! read more

El Monte RV Rentals - RV Rental Near Me - Las Vegas, Nevada

We rented a C class medium RV and had an amazing time. Locals get special deals and the earlier you book the better pricing and selection. I only wish we could drop off overnight as that process was lengthy. Purchase the insurance, depending where you go (we went to California) state minimums change and you should protect yourself as this can be costly. Overall great experience, will be back soon! read more

The staff here is superb. Sandra went out of her way to make sure we were completely satisfied with the experience. We drove over 1800 miles and yes had some hiccups but every time we did I called and they handled it all perfectly even when I told them hey I'm going to have to call you back because the Golden Knights game was coming back on. I'd definitely rent again from El Monte RV, this trip was awesome and El Monte was a huge part of the great experience. read more

El Monte RV Rentals - Our 30 footer made it 1850 Miles. - RV Rental Near Me - Las Vegas, Nevada

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Great experience for EDC! Check in was super smooth thanks to the INCREDIBLE Tammy, and the RV itself was spacious and lovely for the four of us. Really grateful for the air conditioning that kept us cool in that Vegas heat. When we returned the RV, we had to wait for a bit because of the volume of folks returning their RVs. Thankfully, Fany pulled our file and was able to help us with a speedy check out so we could get home. Wonderful experience and will be back next year!!! read more

Check in was quick and easy and they were helpful with my auto insurance so that I could get what I needed to save money. Rv was clean and new! Easy to operate too! Check out was great as well! Quick and easy! Plus I got a $50 gift certificate for my next rental that is good for one year! read more

El Monte RV Rentals - 2021 ford four winds - RV Rental Near Me - Las Vegas, Nevada

I just had the best customer service experience with Customer Service Agent Marrissa Denton at El Monte RV Rentals. This is our first time renting an RV, and she made the experience of booking my reservation extremely smooth and pleasant. She not only answered all of my questions that I emailed in a timely manner, but she also found discounts and special offers that I was not aware off which reduced the cost of the rental. read more

Rental was great. Everything was clean and new. Highly recommend. Check in and checkout was flawless.

Service, expectations, clean rv, easy service, great customer services, everything went as planned. No hidden fees everything was great i would return read more

Sorry for the delay in my review, but this whole visit was to see my Grandma who then passed away July 29th, 2023. On May 31st,2023 I booked an RV by phone with Kelly in customer service, I placed a request for a Class A Family Sleeper RV, model FR3 and paid the $250.00 deposit. Prior to the pick up date I called and confirmed for the June 27th pick up. On June 27th, 2023 when picking up the rental they didn't have what I requested so I had to take something else. During the drive home I noticed it was pulling and handled very poorly. After arriving home, I immediately called El Monte to inform customer service about the RV issue and it possible needing an alignment, I was given two options: a) Call the roadside assistance number located on the contract or b) return the following morning of June 28th, 2023 (which now has cut into my time to Michigan) to have them inspect / test drive, t was near closing; 4:30 pm, thus finding a mechanic to inspect and repair was not going to happen. I choose option b and took the RV back the following morning. June 28th, 2023 took back the RV which lead me to taking a ride out with one of the technicians (Dave). Dave confirmed the RV did, in fact need an alignment and could not be taken on the trip as planned. Judy then presented me with a couple more options: a) wait the 2 hours out and get the original unit back or b) tour the coachman Pursuit she had available in the back. After further discussion/inspection, the Pursuit came with its own problem - the slide out was not functioning properly. Per Judy, they were in the process of determining if it was the motor or a possible pinched line. Judy's last attempt to rectify the situation was to offer a Class C, which subsequently I was told was the only unit available. So, was that solution? Why present me with options when, in essence, there were none. With no options but to cancel all reservations associated with my trip or attempt my trip in the Class C unit, because of timing and cancel fees, etc., I choose to take the Class C. Let's just suffice to say, I would have been better off cancelling and attempting to recoup my cancellation fees later, as it were the Class C came with a whole host of issues. Bad alignment as well, fought to keep it straight the entire trip - can you imagine how frightening and tiring that must have been? Steel belts exposed on right front tire-seems they swapped the left for the right - and that is a no-no. The main slide out to the kitchen has a gasket that is falling off the coach and leaked water inside on the drive through New Mexico into Oklahoma and when it rained while in Michigan and what a mess we got. The slide out window vibrates terribly. The refrigerator leaked, door continuously opened even with the latch on it, and it didn't keep the food cold. The shower was used once and then clogged to find out there was sand in the tub, however, we never stopped or went near any sand. This was my first time doing this at the cost of $3,379.99 plus everything else. Not very happy in the way they handled things and the constant push off by the manager. Beware it you decide to go with them. Was not able to get the videos to load where it can be seen and heard. read more

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We paid for 5 days, but were told we cannot pick up the vehicle til after 1pm on the first day because it would not be ready yet. We showed up at 3pm, and they were still replacing a tire, told us it would take another 20 mins, we waited another 2.5 hours. This was the first sign that they did not value our time. After our long weekend, we were 3hrs into our 4.5hr drive home when 2 back tires blew. We were told about their roadside assistance at pickup, so initially we were not concerned, we assumed help would be on the way promptly. The initial phone call they told us we would receive a text with an ETA soon. Our family had stopped to help, but since we were told someone would be on the way soon, they went home. 5:34 first outgoing call to roadside assistance - 5 mins 6:09 outgoing to roadside assistance- 7 mins 6:18 outgoing to roadside assistance - 6 mins 6:26 incoming from tire place asking for location - 8 mins 7:22 outgoing to roadside assistance - 7 secs 7:23 outgoing to roadside assistance - 2 mins 7:34 outgoing to tire company - 13 mins 7:48 outgoing to roadside assistance - 1hr 22 mins 8:33 Text message saying service was canceled 8:36 outgoing 3 way call to tire company while on hold, tire company was now closed - 36 mins 9:12 outgoing to roadside assistance - 6 mins 9:18 outgoing to roadside assistance - 58 secs 9:20 outgoing to roadside assistance - 19 mins 9:45 outgoing to roadside assistance - 1 min 9:48 outgoing to roadside assistance - 43 secs 9:48 FIRST CALL BACK FROM ROADSIDE ASSISTANCE! (4 hours later) Asked for mileage, told us to hide the keys, said to get everything & everyone out of the RV. They were going to tow it. With NO resolution on how we were going to be able to get home with 5 adults, 4 children and 3 dogs. Ending the conversation with "Have a good night." - 2 mins 10:16 incoming from tow truck company - 2 mins 10:18 outgoing panicked phone calls to friends & family til we found someone to help us We were trapped in the middle of nowhere off US93. In the Nevada desert during summer, with monsoon storms all around us. Only 1 person having cell phone service. Vehicles driving passed us at 70mph+ all night. We were all on edge, especially the children. It took us another few hours to get home. We had to call numerous people to find a way to get 12 of us home (INCLUDING CHILDREN AND DOGS), plus all of our gear. Sitting on the side of the highway in the pitch black of the night. We arrived at home after 1:30am We were forced to throw away hundreds of dollars in food. Our relaxing camping vacation with family was ruined by the stress and anxiety brought on by being stranded on the side of a highway for over 7hrs and having no help whatsoever from El Monte RV's roadside assistance. We went to there in person as soon as they opened at 8am the next morning. They informed us that we could be held liable for the tires, and that they couldn't close out our account until they received notification from the dealership on fault, mileage and generator hours. The staff there did not offer any compensation, no apologies. In fact.. One of the employees felt the need to point out that we had used cuss words twice... Not taking into account the pure frustration and lack of sleep we had been experiencing from this entire situation. We left after being told we would receive a call by noon, so they could speak with the dealership first. When they did call all they had to say is that our security deposit would be deposited back into our acct, but made sure to mention that WE should have been held liable for the tires. They had claimed they needed to wait to get the mileage & generator hours from the dealership, but we actually received a phone call from that dealership asking us where we had hidden the keys, 2 hours after they had called us with their "resolution". So clearly they were just buying time and wanted us to leave the premises. They put my entire family at risk in so many ways. By sending us on our way with bald tires, having only fixed 1 of them. By leaving us stranded on the side of the highway for hours without any regard for any of our well being. The tire company had at least asked if we were safe, El Monte did not. If they had just told us from the beginning that they couldn't offer us any help, we could have made arrangements to be home a lot sooner than we were. Instead they had no regard for our time or safety.No other compensation. No apologies. Still paid full price for the trip. I think that is extremely unacceptable. I will obviously never use them again, and will be sure that anyone I know will not use them either. I only hope my reviews will keep people informed so no other families are put at risk of a serious accident, or being stranded in the middle of nowhere, during a desert summer. read more

El Monte RV Rentals - Bald tires - RV Rental Near Me - Las Vegas, Nevada

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El Monte RV this is how the part of the RV was...I didn't inspect it cause the guy who walked with me went super fast and this was my first time ever...plus he wouldnt let my mom walk with us and believe u me if she would have she would have noticed it....they charged up for the repairs a super inflated price like it's our fault....the blonde female manager made every excuse in the book this has to be our fault .... UNACCEPTABLE! El Monte RV is this inspected and professional huh...when I went to hook up the sewage this is what I encountered.... COMPLETELY UNACCEPTABLE and the blonde female manager had every excuse in the corporate book why this is ok. ..SERIOUSLY!!!!!! El Monte RV our sewer hose was broken, no inspection no mention from them that we might need an adapter to hook it up...we get to our camp site and try and hook our sewer up and found out not only was it not inspected but it was broken...we tell them and manager on duty is like we don't supply the adapter....well can u at least tell me that or inform me plus the sewer line was broke to start with...no inspection...nothing...the manager on duty this Sunday Morning Sept 25th between 830-10am was not only a horrible person but hid behind corperate legal rather than saying "i apologize for the difficulties and for the struggle...these are things we will address thank you for bringing them to my attention...NO SHE EXCUSED EVERYTHING AS OUR FAULT....how dare u and ur non-sense....I hope the hell u read this cause I gonna make sure u and the company u work for and rely on for a non existing back bone knows who's the hell I am u worthless company....I even told u to ur face have some damn decency and with straight face u kept up with that damn corpate BS....it's unexcusable and completely unprofessional how the manager on duty handle this entire thing ...U SHOULD BE ASHAMED OF URSELF! read more

El Monte RV Rentals - Bent part of the awning - RV Rental Near Me - Las Vegas, Nevada

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My 4th rental since June 2021. Everything is always perfect. Crystal and DC are phenomenal. This trip to Palm Springs that I made last weekend was the best ever. The RV was perfect, the service was great and I'm looking forward to my next one. read more

Another year of great service!! We have rented from El Monte RV the last 5+ years for Halloween. I have previous reviews and each year the service we receive is what keeps us coming back. The staff is friendly and nothing short of accommodating. We always request an early pick up and this year they offered us to pick up a day early for no extra cost. Although we couldn't make that happen, it was nice having that offer. Also, we were able to return on Sunday (just happens to be Halloween) but our friend rented from Cruise America and they were closed (sucks for him). The RV we rented was the 22ft 2022 Sun Seeker. The interior was very nice and offered plenty of space for table seating multiple people and a nice stereo system. I wish we took more pictures but there's always next time for that. A few tips: If you have AAA use it!! You will get 200 free miles and a price deduction. And after each time you rent with El Monte you will get a $50 off for next time use. I'm a fan of any kind of discount and every little bit helps. Thank you everyone in the office for always being so good to us. Specially to Crystal, you always seem to check us in and out. See you in a year or less I hope! read more

El Monte RV Rentals - C22 Sun Seeker - RV Rental Near Me - Las Vegas, Nevada

Absolutely terrible service. Left my family of 5 adults, 4 children, & 3 animals stuck on the side of the highway in the middle of the desert with no care to assist us getting home. We had 2 tires pop due to the tires being bald. We were an hour outside of town & were left out there for 7 hours before we had to have a family friend come get us & all of our belongings. They told us to unload the rv & leave it there & they would tow it, with no options for us to get home. No compensation was offered & they tried to put the blame on us. Absolutely will never be using again & don't recommend to anyone else. read more

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First time renting an RV and the experience was amazing! We rented 25ft RV and it was more than enough to accompany us. Road trip from NV, AZ, UT, ID, MT and WY. The RV was practically brand new, so when we drove it all around we really got the feel of it being kinda ours haha. This trip definitely puts you in the mood to want to own your own RV! The staff was friendly and super helpful from beginning to end. Would totally do this all over again. Thank you to everyone at this location read more

RV Review Unit # 32917 If you're thinking of renting an RV from El Monte RV, make sure you get all the ins and outs of the model you're driving. I didn't know that my broken mirror mount was just a quick tightening of an Allen screw. The drive is somewhat difficult to maintain stability on the road because there's too much play on the steering wheel shifting left and right. I found that 60 mph was the sweet spot to be able to maintain stability on the road. The passenger side mirror broke off the mount and would spin freely. I was told to fix the mirror myself by using duct tape or take it to a shop for repair. Like I mentioned above, it was just a matter of tightening the Allen screw that fix the problem but I couldn't find any instructions or videos on how to do that. The USB ports above the dinette and above the sofa have been pushed so far in so they are unusable. This RV being a 2020 should've had two roof air conditioners one for the front and one for the back The fridge and freezer handles are made of low grade plastic and easily crack and break. In fact, the fridge door handle is already showing signs of cracking and eventual failure. And finally, on our last day, the fridge stopped working. I later found out that the vehicle battery is responsible for maintaining the cooling system in the refrigerator. We were parked for a few days so even if power showed full, The fridge stopped working. Good thing we were going home the next day and we finished all the frozen foods. The good: Water, Power, and Drain Hookups worked well. The DVD player and extra HDMI port were a welcome plus especially for the kids. Apple/Android car play / mirror was a nice feature. Sleeping room for 4 adults and 2 small kids proved to be quite comfortable. Outside outlets and shower were convenient. Lots of storage in the back and sides. Air antenna with TV scan allowed for local channel broadcast and entertainment. Stove and microwave worked well and so did the toilet and shower spaces. Overall we had a good experience and being our first time driving an RV I give it a grade B+ read more

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First time renting. They covered the RV and vehicle during pick up. Only allowed one person to do walk through. Should have filmed it. Trip was great with only a few problems that their hot line help service was there for. Return was a breeze. Did a interior clean before retuning unit. Filled RV with gas and holding tanks emptied. $50 bucks coupon for next trip. Looking forward to it. read more

$445 to replace the bumper with a small dent. Insane. It's a scam bc there is no way they are replacing the bumper but they charged me for a replacement and the shipping cost of a replacement. read more

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El Monte was the best! We rented a class C with their one way deal. It was brand new. On our way to delivere it from Indiana to Las Vegas the Class C was perfect for visiting 6 different National Parks. We returned that and got a beautiful brand new Class A motorhome for the rest of our trip which we took through California down the Pacific Coast Highway. They were always just a phone call away when we had any questions. We had absolutely no problems and would definitely recommend renting from them. Only good things to say!!!!! read more

El Monte RV Rentals - Camping in Malibu CA overlooking the ocean. - RV Rental Near Me - Las Vegas, Nevada

I rented a factory one way and it was an amazing experience from the Initial call to set up the reservation all the way until the end. With the factory one ways you get a brand new RV and they tell you to expect a couple issues in transit. Well we did have one. The RV lost power steering and brakes. They handled it perfectly. We stayed over night at a sams club got ahold of them first thing and they had a new RV to us in 5hours. Updated me Atleast once an hour on the progress. At the end of the trip I was greeted by a very nice lady wish I remembered her name. She went through the RV got the mileage and gas level. I went over on mileage (they give you 2500 free) and waived the overage for my small trouble. Will definitely be renting from them again next year. Amazing experience. read more

El Monte RV Rentals - RV Rental Near Me - Las Vegas, Nevada

Easy to work with. Great new clean RV. Plenty of space and power. Lots of modern amenities like Bluetooth speakers, flatscreens. Powerful vehicle to get up and around the Grand Canyon and Zion. We got in and out within and hour. Staff was super friendly and helpful. read more

Tried these guys for my RV rental this time and it was overall a good experience. Usually I go with cruise america but for my long road trip these guys have better mileage packages. The only part of the whole experience that was mildly inconvenient is the pick up process. It is kinda chaotic and it took us probably 30 minutes to get someone to check us in and watch the safety video. Overall the equipment here that you rent is newer then what I have gotten at cruise america. Dropping the rig off I didn't run into anyone trying to ding me for unnecessary damages for common ware and tear to keep my deposit. I will definitely rent from them again if I plan another long RV trip for sure. read more

This past weekend was my second time renting from El Monte RV. I gave them 5 stars based mainly on the return/check-out process. I was greeted by "Sand" who is an OUTSTANDING employee! I can't say so much for the woman who greeted me when I checked-out the RV, though. I won't mention her name, but she is NOT an asset to El Monte. She not only was rude but incompetent as well. I presented her with my AAA card and she totally neglected to provide me with the entitled discounts. When I returned the RV, Sand seemed a bit surprised as to why the AAA discount wasn't applied at the beginning of my transaction. I can only hope that future customers of El Monte RV have Sand as their representative and not the other one. But I digress. El Monte, in my opinion, offers a great product for temporary usage and I will continue to use them in the future. read more

This was our 2nd year using El Monte and it's always so easy and smooth. Everyone is so friendly and the RVs are very well taken care of. We will definitely use them again in the future. read more

Quality of the RV was great, the linens and kitchen kit were so so. We found the rental linens were quite small bath towels (hand and wash were normal), they include two full sheets which were very awkward on king size bed. The other two beds in RV it was fine. If you're going where it cold, bring extra blankets as they provide two fleece like ones that are ok in warm or medium weather.people were friendly and nice at customer service and road side phone number was active and able to answer our questions during the trip. read more

Great experience with Crystal at their vegas location for vehicle drop off. Really kind.

This location was fantastic! We returned our rental rv from Salt Lake City, here to Vegas and they were efficient and incredibly helpful! After a long trip it was so good to have a smooth ending like we did. There were some minor issues with the vehicle that we had gotten, but Crystal (manager at Las Vegas) took care of everything when we got there with exceptional customer service. Will definitely rent from, or return to this Las Vegas El Monte Rv location again! read more

Excellent experience, the staff was extremely helpful. RV was perfect for my family's needs.. Definitely will continue to use them!!! Very pleased with the whole experience!! read more

I rented a RV from them this memorial day weekend at Lake Mead where the average temperature was around 100 degrees. I have a RV but needed extra space for family members. The first thing we find out is the A/C doesn't work. We notify them asap and they advise us that because of the holiday it's nothing they can do for us so we had to sleep my extra family members on the floor of my RV. And have paid for a camping site we can't utilize. So you would think they would give me a refund? No! read more

This was our first time in an RV. They explained everything before we left their site but of course we couldn't remember everything. They have an 800 number you can call with questions and we made use of it several times. They were very helpful. Check in and especially check out were very smooth and easy. read more

be aware that the contract they make you it is a scam. they esclude from the insurance any glass damages then when u are back they magically find a little spot of 1 millimetre on the glass and they make u pay 2.5 k. this happened to us today!!!!! be very careful I think this is a common procedures they are putting in place to earn extra money. please if u had the same experience share it with me ! we could find a lawyer to help us. a total scam . read more

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worst experience anyone can have! people were disrispectful and they let you do everything yourself. They found every little thing we missed during our pickup and they wanted to put everything on our account. never again! suggest cruiseamerica instead. read more

Check out process was great and everyone was super friendly and thorough. The RV was in great condition, like new and larger than I thought it would be. The check in process was quick and easy with no problems or issues. The people are great and they have tons of newer RVs to choose from. read more

Amazing experience! Great staff and amazing RVs for rental. Could not have been a better experience!

Rv is not safe and should not pass factory inspection. Several break downs during trip. Water heater, electrical outlets, water leak, gas inlet Issue, mirrors loosed, no cruise control. Friends rv got wheel covers plased under sink where electric terminal is and got melted, kids run out of the car because of the smell and fire hazard and then they lost electricity. He took a picture of partially melted wheel cover. Person at the pickup was obnoxious and rude. The person at the return professional and nice. read more

This was our 2nd time of renting an RV in the USA - and this crew has put us off RVing. When we arrived, we had pre-paid for an early pick up. Arrived and were left waiting for 4.5 hours whilst they 'prepped' the RV. They did not keep us informed, we had to do all the chasing. When we eventually got into the RV, it was a mess. It was filthy inside and out. And I mean filthy. There was mould in the fridge, the floor had muddy footprints, all the cupboards were splashed with dirt, under the draws were plastic bags full of rotting food, and the tanks were still 2/3 full so we had to get rid of other peoples waste as soon as we hooked up. The heating did not work and there were cracks/holes in the roof so we were freezing in the evening. The sink and shower leaked. When we returned the RV, we complained both about the long wait time and the state of the RV, and the manager would not even speak with us - I had to stalk him around the building/lot until I could corner and confont him. He was very dismissive, and only finally after showing him pictures (uploaded) of the state of the RV did he offer money off the original rental. It was not enough off to compensate for living in a pig sty and freezing at night. If you are looking for an RV, avoid these jokers. There are plenty of other RV rental places around Las Vagas. read more

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This brand new rv was very clean and operated beautifully. We had no issues with water, generator or miscellaneous rv concerns. The staff was friendly and thorough with the car explanations. This wasn't my first el monte rental and will continue to use in the future. read more