I rented this van for a long-planned camping trip near Beaver, Utah--an area close to 10,000 feet in elevation. What I wasn't told until after I picked up the van is that it was a retired Amazon delivery van, which makes a huge difference when you're heading into high mountain terrain.
The van wouldn't start when I went to pick it up, and the owner--who wasn't even there to do a walk-through--had to call roadside service to jump it. He also filled out the check-in form on my behalf, before I ever arrived. That alone should be a red flag for any future renter.
Once I got it running and brought it home, the van stalled again--this time at my community gate. The owner brushed it off, saying this was "normal" behavior for Amazon vans. That was the final straw for me. I did my own research, and sure enough, Amazon vans are notoriously unreliable at high elevations. They're built for city deliveries, not remote, mountainous terrain where a breakdown could become a serious safety hazard.
I'm a 54-year-old woman traveling with an 11-year-old dog. Getting stranded at 10,000 feet or in 100+ degree temperatures traveling to and from my destination isn't just inconvenient--it could've been catastrophic.
I returned the van within an hour of picking it up. No trip, no adventure--just disappointment, stress, and a big loss of money. Between the van, the supplies, the campground reservation, the fishing license, and the time off work--I was left to pick up the pieces of a trip that never got off the ground.
If you're headed anywhere with serious elevation or off-grid locations, do not rent this van. And honestly, any owner renting out a vehicle like this for mountain travel without disclosing its limitations is being irresponsible. Future renters deserve full transparency--especially when safety is on the line.
In response to your response..
Yes, I did say that I would remove the review if you gave me a refund like you said you would. That is called common courtesy, not blackmail. AND I provided you with the receipt of how much I paid.
Over $1,400 for a van that I had for one hour. The RV company refunded my $360 of the $390 I paid in insurance so yes, I'm asking for the balance, not of the insurance but the rental. How can you say that I'm asking for more then I paid when you clearly saw the receipt. This only goes to show what kind of person you really are. I tried to make it right and you did not.
I didn't even mention that I had to find another place to stay outside of where my original destination was that cost another $700. I only did that because you agreed to refund me what I paid you. So now, if you refuse the refund, I'm out over $2,000!! read more