The sweet girl working there, Ella made our ice cream treats and they were amazing! Hubby had the…read moreApple Pie OMG it was YUMMY! I had cheesecake ice cream with brownie, chocolate syrup and caramel mixed in WOW so good! Thanks Cold Stone!!

Only writing this because i have never experienced this type of service at any Cold Stone Creamery…read morebefore. I went in Sunday, Nov 19, 2023, around 5:25pm. 2 of the 3 workers that helped us out were great! They were nice and they asked us about lids and if we wanted anything mixed in, etc, they typical questions you normally would ask a customer. But one of the employees, didn't catch their name, but has jet back hair and bangs, that specific employee was not friendly. I had asked since we had a big order, that I'd want lids on all ice cream cups. That employee wasn't there to hear that, but when that employee handed me my nieces ice cream, which was a very simple order of Oreo ice cream with sprinkles, the sprinkles were not mixed in (i was going to let that pass since it was just sprinkles) and there was a spoon in the ice cream. BUT here's the kicker, i said "oh actually I'd like a lid please." the employee gave me the lid, so all is great but to my surprise, the now dirty spoon that was in the ice cream, ended up in our bag with all other ice creams. Getting the bag dirty. So that's the first thing that happened. Secondly, i ordered mint and sweet cream with gram cracker pie crust and COOKIE DOUGH, as you can see by the picture no part of my order was mixed, not the ice creams or toppings. I was going to speak up but i assumed it was going to get mixed because why wouldn't it? The employee never asked if i wanted it not mixed. So i just think it's crazy how a big chunk of cookie dough on top of ice cream is okay, knowing i didn't specify that i wanted it that way. What honestly set me off on even wanting to post on here is that i thought she had given us 5 clean spoons, but no, she gave us the dirty spoon and not even an extra clean one. I am also surprised that the 2 other employees that helped us out didn't notice that, they weren't busy at all at that moment. Overall, I'm just confused on how that's okay? So, i hope a manager or the owner of the Madera Cold Stone sees this, just to remind their employees to pay more attention. I know it's just ice cream but service does matter :)

Walked in on 7-13-25 at around 3:40 pm. Young lady took my…read moreorder and no issues with that, when I got to the cashier she told me the amount about 6 dollars and some change. Since I've been coming here they always put a spoon of the rim dip in the drink. I noticed it had a long spoon with nothing on it, asked her if I can go ahead and get one I believe she called over a manager that said we dont do that anymore. Not even an option to purchase as an add on. Pretty disappointing as it seems they started to cut corners. Not sure if I will come back anymore.

I love this ice cream parlor because when I went there I purchased an ice cream which was chamoy…read moreand it was great but the employes went above and beyond what was there job duties I was short on paying for some pop rocks candy and she helped me with the rest god bless her the world needs caring hearts like her ..

I love everything! I have tried the ice cream scoops, mangoneadas, esquites, and tostilocos…read more everything is always fresh and a good amount.

I came to this Mexican Ice Cream shop as I was craving a light lunch snack. When I entered this…read moreestablishment I was greeted in Spanish. There was a huge language barrier here however I was able to communicate with the little Spanish that I know to get the task done. The menu of frozen treats is extensive to choose from. I ended up going for the Chamango which if know me...know that I love Mangos and Pineapples. However the Chamango doesn't have pineapple. Anywho, I ordered and I got my frozen treat in minutes. Honestly the price was not bad for the amount that you get. It was tart, sweet and spicy all at the same time which satisfied my cravings. It's not the best Mangonada I had but it's good for a Madera. The inside was very clean however the location is very hidden and must know basic Spanish. I spend an hour inside watching Novelas in Spanish. Overall, I had a pleasant time here. I may be back as a few of my favorite places are in the same plaza. Definitely love all the unique options they have to offer. I thought they had a flavor called "Tuna" which was like totally did not sound appetizing however Rita a fellow yelper clarified that it is a Mexican fruit that taste like watermelon and strawberry which peak my curiosity even more...so I may be back to try such flavors.

Zanaya quickly rushed over to greet us. She took our order and I had asked her to please put all…read moreitems in a cup with lids to go. Zaraya kindly obliged and very quickly made our orders. The orders were all correct, the store was busy, she was kind. I stood there taking my pics for the review for a minute or two then we walked out with our bagged items to go. The bathrooms were very clean and smelled nicely. Will I return: Always.. I mean, it's ice cream..

12/4/25 Getting a dessert! Arrived. Busy! Waited a little…read morebit before greeted by worker. Kind. Ordered one of the cute sherbet cones. They are in the glass cabinet to view. Tease! Lol. The worker was happy to put it in s bag for me. Paid for it and received with good day wishes! Great! Looks DELICIOUS! Great service & Great sherbet cone! Highly recommended!

September flavor call out - Boysenberry Pie is incredible!…read more I stopped in for a midday treat and once I saw boysenberry on the monthly flavors menu, I had to try it. Boysenberry is hybrid fruit that combines raspberries, blackberries, dewberry, and a loganberry. * I only know this bit of trivia because I've been to Boysenberry Festival in Orange County manyu many times * ...anyways, this Boysenberry Pie flavor was delicious! The base is a creamy vanilla mixed with a boysenberry jam and a sort of graham cracker pie crust crumble. Such great textures with the light crunch of the graham cracker and the smoothness of the ice cream. I highly enjoyed this mini masterpiece! I also sampled their other September flavors: pralines and cream, German chocolate brownie, and blueberry biscoff. All were very good and I really enjoyed the German chocolate brownie. Get here soon so you can indulge in these unique ice cream combinations.

It's been a few years since I've been to this original location, I forgot how it looked inside…read more Decent amount of space, a weird U shape of the counter/inside. My go to is always the honeycomb but if the rotating flavors sound good then I'll get something off that menu. Each month is different which is really unique. Few tables to sit at, there's a bathroom inside which is nice. Pretty solid but my scoop looked pretty wet and sad. Wish the employee gave it a little more love though.

Such a great little spot! Delicia de Reyes has a huge selection, and everything we tried was…read moredelicious. We had the strawberry banana smoothie, and it was honestly one of the best smoothies I've ever had--fresh, creamy, and full of flavor! We also ordered two scoops of homemade ice cream in a waffle cone, and the scoops were HUGE! Their ice cream is incredibly creamy and delicious, and the staff was happy to let us sample different flavors before choosing. The service was very friendly and welcoming, and the entire place was extremely clean. They have tons of options including homemade ice cream and popsicles, smoothies, frappes, fresh lemonades, fruit cups, mangonadas, milk teas and more. Curbside parking is available right outside the front, which makes it really convenient. Definitely a place we'll be coming back to!

Their ice cream is delicious and mostly have good service the only thing that's and the low side is…read morethe price! They had a good environment with natural lighting and it was overall clean. Might go again once I have money.

This place is pretty good! I ordered a bionico (mixed fruit, granola, sweet yogurt). The cantaloupe…read morewas under ripe aside from that very delicious! Very big portion sizes.

Ordered a biónico and the whip cream was stale almost as if it was old and left out for hours…read more. also got an esquite (corn) in a cup and something tasted like it has gone bad, either the cheese or the mayonnaise !! Absolutely horrible experience. If I could give 0 stars I would !

Food is always fresh they have the best ice cream and they also have daily specials and the staff…read moreis great long drive tri line at dinner but moves pretty fast

Our Burgers and fries taste good and are always made fresh and hot to order. We have never gotten…read moreany cold hamburgers or soggy or cold french fries like at other fast food locations. That's why we keep coming back here. My son enjoys this place. Customer service to us is always good. Simple casual place. I have no complaints

Poorly chopped fruit and gave us 2 different sized cups for the same price, didn't put the fruit we…read morewanted even with it written out on the cup LOL

Ice cream was so good and so was the fruit but my only complaint is how long I waited. Honestly if…read morethey were faster I'd go there so often. It's also hot in there I don't think they have air conditioning.

Very good establishment. It's not too easy to find but using Google Maps fix it…read more The variety of snacks and Mexican treats is great and they are very flexible if you want to make changes or add anything. The place is very clean and the service super polite. I'll be coming here for my raspados whenever I'm in town. :)

This is what I would call the cravings spot. They have ice cream, agua frescas, fresh fruit, tortas…read moreand snacks like hot cheetos covered with nacho cheese etc.. Everything is made to order and the last time I was in there the guy working was by himself. The agua fresca is really good BTW. The customer service has been good and the guy working is very nice. I would assume this place might have some busy parts of the day as there is a elementary school right across the street. So prepare for that if you go at certain times. The store is clean, this is not a big chain store more of a mom and pop type place. There is several choices of these establishments in Madera. Finding a good one that stays open for more than a few months can be a issue as shops seem to close after a short while. I will say this, this is a decent spot. Give it a try and satisfy those cravings..