Great variety of cookies weekly. Soft, and appealing to the eye. Chocolate chip cookies are my husband favorite. Employees in the Madera store are friendly. read more

Yes, yes, yes. July 2nd, 2024. 4 beautiful cookies/pie. Apple Pie, Birthday Cake Cookie, Chocolate Chip cookie, and S'mores cookie. All delicious. All worth it. More than enough for two people (if you split them right LOL). Friendly people working when picking up and ordering online is the easiest thing ever. read more

Crumbl - Madera - Crumbl box - Bakeries Near Me - Madera, California

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Really enjoyed these flavors so had to get more. As usual both were delicious no complaints. If you haven't given them a shot I would definitely recommend. read more

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Always super friendly & very clean! Staff are great and always seem to be happy to be working!

Basic cookies. Basic staff. Loud atmosphere. High cost per quality. No dinning. Underwhelmed. read more

Crumbl - Madera - Bakeries Near Me - Madera, California

Good cookies. Would visit again. But the biscoff cookie was too peanut buttery. Probably pass on it.

Terrible service when i asked questions the lady with the pink hair didn't answer them, I saw the lady with the blonde hair drop a spatula kick it, and then the lady with the pink hair, picked it up and picked up a cookie with it, and the floors were disgusting, there was frosting all over the sides of the counters and my cookies were smashed. I really expected more from a dessert shop. read more

The best everything is so good cookies are soft and it just the best they deliver and the have the best customer service

Absolutely always great service. Always nice and clean always very professional. The cookies always taste the way they look.

There is a new cookie shop in town where someone had the brilliant idea of sending everyone in Madera a coupon for a free cookie. This is the best way to market a new item to a public who might be skeptical of paying $4.50 for a single cookie or over $40 for a dozen. What is better than the company's confidence saying, 'the first hit is free'? What could go wrong with such an idea? Maybe the marketing team at Crumbl Cookies did not anticipate a minimum wage employee deciding the free cookie needs to be limited to one or two selections from the company's menu of cookies, even though every flavor is listed at the same $4.50 price point. The coupon does not indicate selection limitations other than offering only one free cookie. This was my first experience with the Crumbl Cookie Company and their new Madera location on West Cleveland Avenue. As we left with our chocolate with chocolate chip cookie, not even the cookie I ordered, I told my wife the coupon mailing was great marketing that ultimately failed because someone at the store level did not understand the marketing campaign's purpose. Now I will forever associate their overpriced cookies with the word "No!" which will make my dietician happy. When I presented the coupon, I was told my only choices were the traditional Tollhouse chocolate chip cookie or a chocolate cookie with extra chocolate chips. I picked the Tollhouse. But as it turned out, they were out of Tollhouse and I ended up with the other cookie, which was too chocolatey for a guy who does not like chocolate. See, this is another reason the marketing plan failed with me. Not everyone is going to want a chocolate cookie. But these were the limitations placed on the offer, at least the store level. The cookie was warm and soft and had more of a cake-like texture than a traditional cookie. This is not a cookie that will ever be a must-have for me, but I could have seen this being a place to pick up special treats now and then for the ladies in my house. After the coupon's limitation issues, I wonder if I will ever spend a dime in that place. I can think of several other places to pick up treats for my wife and girls in Madera, and not this place that invited me in with the promise of a free cookie, then told me "no" when they should have been more concerned with making an excellent first impression. The Crumbl Cookie Company could learn from their next-door neighbor, the West Coast Sourdough Company. My wife and I ate there last week, and their employees made us feel welcomed and appreciated. We will be back often, and they did not need to bribe us with free food; just gave us good food and great service which is all we really ever want. read more

Very sloppy and so disappointed with these cookies /desserts. Looks nothing like it's supposed to. Where is the rest of it and the icing was so gross. read more

Crumbl - Madera - Bakeries Near Me - Madera, California

Love how they always have new flavors to try weekly. A little pricey unfortunately, but cookies are a good size

Nice and clean place in and out and always great service plus the cookies are delicious read more

Crumbl - Madera - Chocolate chip, pink sugar and pink velvet - Bakeries Near Me - Madera, California

I only really like a few flavors, I enjoy they change up the schedule every week but some cookies are just too sweet. We have done their catering lots of times and it's easy to navigate! read more

I'm not real big on sweets to begin with but, I feel that it is over rated. Taste to cost are not equivalent. For those with a sweet tooth they probably disagree. read more

Came here on opening day and had a smooth transaction. In and out in 5 minutes. My husband and I tried a selection of 4 cookies. Unique and sweet combination of flavors. I've been to other Crumbl cookies and there is always consistency with their quality, this location is no different. Glad to see a place like this open up in Madera. read more

Crumbl - Madera - Bakeries Near Me - Madera, California

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Always yummy, who doesn't love a fresh baked cookie. Staff always friendly app is easy to use and delivery is great when you don't wanna leave your house read more

Tonight had my first experience with Crumbl cookie's. Won't be my last. Delicious. Tried the limeade cookie which is a chilled cookie. Sweet and a hint of tart. The frosting on top is quite sweet, but, the cookie balances the sweet from the frosting. Also had the warm chocolate chip cookie. Absolutely my favorite! Will be happy to try their other flavors. read more

Awesome Service, great cookies , clean store front. Good night snackie. Banana Bread was fire. Go Niners

Yummy cookies. Service dependent on daily staff. Stores in my area are always clean. Wish they would offer the smaller catering cookies for purchase also and the menu would be added to the app Sunday morning. read more

First thing you notice when walking in is it's super clean and smells so good lol. You can check out either in person or on the 2 self checkout tablets set up in the line. Which streamlined the whole process, we were in and out within 3 minutes. They have a good selection that changes monthly. The cookies are huge, you can cut them up into quarters and they are equivalent to a small cookie. My kids loved all the ones we choose, my personal favorites were the pink doughnut cookie & the traditional milk chocolate chip. My kids loved the chocolate peanut butter chip & s'more. We will be back to see what the selection is next month. read more

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Amazing. Hands down the best cookie I have ever had in my life. Simple flavors, cookie texture is perfect, cookie temperature is perfect, and the packaging is cute. Every bite was like the first bite, freaking delicious. read more

Damn good cookies. Fast and quick service, and the place is always clean and friendly.

They are very rude and hang up the phone when trying to ask a question called back same issue they need customer service training.

I usually get my free birthday cookie but this year I didn't receive anything in regards to getting my birthday cookie.

Good variety weekly. Though I don't go too often simply due to the fact I don't really have a sweet tooth. I really enjoy the creativeness they have showed consistently even if I'm not a fan at time some else might be. read more

Fast service, the variety of cookies they have in display are always great in taste. The cookies are always fresh and made to order.

Good cookies, fast service. Enjoy them when the sweet tooth comes on. Mom is a big fan

Cookies pretty tasty . Can't wait to taste the different flavors of cookies. Lemon cheesecake was yummy and I don't Like cheesecake.

I came for the grand opening today and got a six pack of cookies. The service was fast and the cookies were delicious. read more

Crumbl - Madera - Cookies - Bakeries Near Me - Madera, California

Honestly, I don't like leaving bad reviews, but it just bothered me. I ordered 4 cookies & they messed one of them on my order. I asked them to switch it for the right cookie & they ended up switching one of the right ones for a different cookie. I didn't see it till I left otherwise I would've had to tell them to fix it again. It's a minor inconvenience, but I told her which to switch & it's like she didn't listen. read more

Food poisoning from this place , the peanut butter cookie wasn't cooked all the way. Over All the cookies are extremely sweet and salty. Very over priced as well. Will not be going back. read more

Ordered the chocolate marshmallow cookie, they didn't have it. Ordered the pineapple upside cake cookie, it wasn't made right. It was missing the cherry in the middle with the pineapple ring off to the side. We ordered inside, the staff could have easily said they ran out of some items or ran out of the supplies to make certain items. We stopped in to get cookies in lieu of a birthday cake so that may have made it a little more disappointing. read more

Yum warm cookies! Visited first time ever, service was simple, ordered on a screen and paid. My chocolate chip cookies were eaten and tasty. We ordered a 6 pack to have a variety. Prices are a little steep and just under $5 a pop. read more