I really don't like leaving less than glowing reviews, especially for businesses in our town that I…read morewant to support. When this Jack in the Box first opened, it was honestly a five star experience. Unfortunately, over time I've seen a noticeable decline, mainly in cleanliness and a bit in customer service.
The last 4/5 times I've chosen to eat inside, every single table has been dirty. I've had to grab napkins and water from the bathroom just to clean my own table before sitting down. The windows are covered in greasy fingerprints, clearly from little kids, and the floors under the booths are visibly filthy. This is not a one time issue, it has been consistent over multiple visits.
To be fair, I have not experienced the order issues that other reviewers mention. My food has always been correct, and the food still tastes good for fast food, especially for takeout.
I will continue to come back because I do like the food and want to support this location. That said, cleanliness really matters to me, and customers should not have to clean their own tables. I truly hope management sees the feedback and makes improvements, because this place has the potential to get back to the great experience it had when it first opened.