that picture of the "pork chunks" is actually a picture i took. it was intended to show how burnt the meat was. save your money people. buy the pork chops and do them yourself. have a good day!!!! read more

I don't know what happened to them, their food was always good. I ordered a family combo with the pork chops, I was so embarrassed when I served my guest, the pork chops looked and tasted horrible. The fried pork skins was not crispy. So we eat the white rice with bean ,sweet plantain . the rest was thrown out. read more

I LOVE THE food but I do agree with most of the reviews; they charged me one time for eating inside that's why I always do take out. It's not fair to charge service fees on bills unless there is a big party. Their empanadas are great and it's nice having a Spanish restaurant in the 10306 area read more

food is horrible place need to be closed down horrible customer service Very inconsiderate people they like to lie about delivering food when they just dont wanna take you're order even if you call 3 hours before closing read more

Been here a few times the food is okay. The last time I went here with my husband the food was as always just ok but woman serving the food is the reason we will never be back. We ordered one meal rice w. Beans and goat the rice with beans for me and I asked her to put a spoon of the beef sauce on my plate. When it came to check out she charged us for three meals and 9$ for a spoon of beef sauce. When we asked her why she replied because that's how it is and she wouldn't correct it. We paid the bill and left because she was being aggressive and we didn't want to cause a scene. Like I said we had been there before and the food is never more than 20$ we always get the same thing maybe with a potato ball or empanada. Anyway moral of the story it's not worth the money they charge. read more

I abs love this restaurant. So authentic. Flavors are always there. I usually order take out, never really sat and ate. They moved to another location. Never a miss for this place. read more

This place is ran extremely unprofessional. I placed a large food order for a private event. When the food arrived the large rice and peas came soaking wet with water inside the tray. I called numerous times and was given a run around. When the manager contacted me hours later and the party was completely over they offered me a credit. When I attempted to use the credit they claimed nothing was in the system regarding credit. But they were able to see I spent $450 on a food order and nothing could have been done. I have ordered numerous times and feel they could have made the proper calls to attend to this issue. I do not recommend them for large food orders as you never know what you will get. Finally dealing with a business that does not know how to deal with issues when they arise is not a place I would ever want to deal with or would ever recommend to anyone. read more

Place sucksssss, horrrible take out service, phone is alwayssss busy they do t seem interested to talk to you when you do get them on the phone and when you go in to get food between 4 people behind the desk that aren't answering the phones just let you stand there! DO NOT GO HERE HORRIBLE SERVICE!!! read more

Watch your receipt!!! Although the food was good, I gave them only one star because of their dishonest practice of automatically adding a 15% "service charge" to the bill when it was only two of us that ate there. I paid with a card and the tablet that you insert the card into then asks if you want to leave a gratuity of 10, 15, 20% or custom amount for which I left 15%. It was only because I asked for a receipt that I noticed the added 15% to the bill. Very underhanded!! read more

The young thin woman has a bad attitude, terrible service and instead of charging you for a meal she charges for everything separately.

Before you go ahead first into this let me save you some time- take a look at the recent 1-star reviews from this place. Pretty much tells this tale louder than my review. If you need something to do, well, read on my friends. This place has gone so far downhill in the past year that it's very hard to describe. We order from here quite often and have been customers for quite a few years. We've never had a problem prior to last winter, but we love the food so much we've always let it slide and never went public with any issues. Well, tonight was the last straw. We ordered our usual family meal and always an extra side of beans (our son's love that dish), but for the 4th time in 2 months they forgot the extra beans. I'd had enough of letting it go and called the restaurant. I was as polite and appreciative as can be imagined when explaining what happened and was rewarded by being passed to 3 different people at the restaurant. The last lady said I never paid for an extra side (receipt pricing otherwise in hand) and they would not send the item regardless of what our receipt said and that was that. Half a second later, she hung up on me. First, I didn't deserve for you, or anyone at that place to hang up on me like that. You have no respect, and the recent poor service, and your actions tonight have proved that. Second, it's a $4 container of beans. It says A LOT about a place when you're willing to lose long time, loyal customers in this manner. read more

Food was absolutely delicious! We ate the grilled white fish and the shrimp in garlic sauce; both came with rice and beans. The portions were generous and the service was great read more

El Dorado - Fried Fish Fillet - Spanish Near Me - Staten Island, New York

First time ordering here and last time for sure. I got the family combo of roasted chicken, rice, sweet plantains, and beans. The chicken was so dry I felt like I was eating rubber. Drenching the chicken in spicy sauce (which tasted like frank's red hot) did not even save it. There were chunky pieces of rice all over and it was only not bad with the beans poured over it. The only thing that wasn't so bad was the sweet plantains. Not sure if it wasn't as bad compared to the rest of the food or was it actually not that bad. P.S. I was starving by the time the food came and it still tasted what it tasted. read more

I moved to Staten Island 5 months ago and was looking for the nearest Spanish food,. I was excited when I found this one but, what a disappointment. I'm sorry but they cook with no flavor and serve as if they will run out of food. Donde estas el sofrito, el Sazón, el Adobo? No flavor in the food whatsoever. I went back another time thinking maybe they had a bad day. The food was the same. I'm sooo damn disappointed. I guess I have to continue looking. Oh and watch them because they always manage to forget to put something you asked for in the bag. El Dorado, please search YouTube to learn what seasonings need to go in Spanish dishes and how much because damn. What a waste of my money! read more

This place is supposed to be a restaurant. They have the nerve to charge you an extra $3.60 cents to dine in. How is that even fair.. That is robbery!!!! We will never come back read more

I am all for supporting small local businesses, but this one isn't it!!! I get off work and walk in at 5:45pm on a Wednesday on the hottest days of the summer. It's my first time so I take a look around at the setting and menu before making my selection. Only a snack is what I wanted, just something to try to let me know if I should come back, so obviously I ordered an empanada for $1.75. The younger lady took my order. The older lady rang me up, but she said that it was $10 minimum for card. I took a look around and it was just the delivery boy and absolutely nobody else in the restaurant. I gave her a laugh and said I don't have my wallet on me and asked nicely if it's possible to just let me pay. She doubled down and said, no, $10 minimum for card, with a stern look, and no smile. And so I left. What an embarrassing owner. Zero customers and denying a paying customer. I bet the empanada wouldve been delicious, but I guess I'll never know. read more

When eating in and you go to pay with a credit card BEWARE. Besides you leaving a tip, they also charge you service fee AND credit card fee. We found this out when my husband paid with a credit card and left the tip on the card. On the drive home I looked at the receipt and they did it to us and doing it to everyone using their cards. No sign near the register stating they are charging an additional service charge fee. Then why leave a tip? Also their food is a hit or miss sometimes. You might get lucky with juicy meat. read more

Really disappointed with service from this establishment. I am a long time customer and I always place an order for a family combo with extra beans. I even add a friendly note to remind staff to include the extra beans that I pay for extra because my family loves their recipe and they often forget. Ofcourse, they forgot to include the beans (again) and when I tried to rectify the order they told me they would not make good on the order even though I offered to pay in cash (I ordered via grubhub which only offered the option of refund). At first, they claimed I didn't even place the order correctly and when I asked them to review the order prior to Grubhub's involement, even though I was right, it did not matter. Loyalty matters naught for this establishment. And, ofcourse, the call was abruptly ended... You just lost a loyal customer over $4 worth of beans! Good luck! read more

2.5, this place always messes up my order and I continue to order from them and give them the benefit of the doubt. I ordered pigs feet with yuca and received salty pigs feet with arroz con guandules. Play it safe and order their salads, rotisserie chicken, or fried food. The quality and taste of their food is a hit or miss. Some days grainy hard rice, salty meats or overcooked dry, chewy meats. Take a ride over the bridge to Brooklyn for better tasting Spanish food and variety. read more

The white rice was hard not eatable had to throw away in the trash wasted money ! Alsooo read more

El Dorado - Rice - Spanish Near Me - Staten Island, New York

Delicious food every time. They rice and roasted chicken is my favorite. Big portions too. It feeds my family of 4.

Food tastes old and lacked flavor. I ordered for pickup so I'm unsure about the service or ambiance

The food is disgusting. Bland and very meat. Hard rice. Over priced garbage. DO NOT ORDER FROM HERE!!!! Plus they mess up your order and bring you the wrong food. SMH!!!! This place needs to shut down. read more

Had our meal delivered and it was awesome. This is homemade, handmade south of the border goodness. Tastes like Tia and Tio spent all day cooking for us. The rice was soft and pillowy. The roasted chicken was juicy and full of flavor. The plantains we're the best we had in years. Sweet and soft and smokey. The beans! The sauce was the best...very tasty. Seasoning wins here. It's now our favorite go to for to go. read more

If I could leave 0 stars I would. Every time I try to order from this restaurant they are closed. A lady picks up the phone and says please call back in a hour. The lady that takes the counter orders ain't here, I'm only here to cook. So why advertise a restaurant open if you don't have staff there to take orders. Don't give your hopes high because if you decide to call back in a hour they will tell you the counter lady still isn't there and to call back in 20 minutes. I'm not getting food for free so why would a pay customer have to keep calling back numerous times just to place an order. Ridiculous; learn how to run a proper business or close down! read more

Only place on the Island I order Spanish food from. They have always been consistent with their service from delivery to dining in. The staff are extremely welcoming and attentive. read more

The food is great it's also fast and friendly service all the time family owned business

delivery took over an 1.5 to go down the block i ordered oxtails that came out to 15$ !! with hardly any meat just bones basically and sauce. my soup came half way empty. never again alsooo the menu clearly says FREE two liter over a certain amount she said it has changed to 50$ that she will provide me with a new menu and didnt. i hot charged 1$ on my receipt for something i dont even know . if u want a good review overall please take care of your customers. just sloppy. read more

It's rare to find a spanish spot in the 10306 area with authentic food. My husband and I have no complaints about the food, I usually order the Pernil with yellow rice and gandules (pigeon peas) while my husband orders Beef stew with white rice and black beans. The beef empanadas, potato balls and sweet plaintains are awesome! read more

Food is terrible & service is even worse. Pass!!! Get yourself a box of arroz con gandules & frozen chicken strips sprinkled with adobo to make at home; you'll save a boatload & be much happier. Tried them twice, almost a year apart.... Still a no. Worse than last time. read more

The best Spanish food on the island. The place looks like a hole in the wall but the food is amazing. A must add for lunch or dinner read more

So far no complaints about the food, just that it takes quite a long time to get here and we don't live very far from the place. However, do not get their desserts. Twice now we have ordered their cheesecake and twice there have been multiple mold spores on each slice. Unbelievable. Don't they check their desserts? I have no idea what the problem is, maybe they just keep everything to the side because people rarely order them, who knows. read more

Best Dominican food on the island! Love their mangu!! I always order with extra onions! Prices are good and they always give a generous amount. read more

Today was the first time I've ordered from this spot and I'm so glad to say I am not disappointed. All the food I ordered was delicious. I had the steak with egg and rice and beans and it was amazing. I also ordered the crab salad and was pleasantly surprised at the quality. Overall everything was fresh and delicious. read more

This place gets 5 stars I wish I could give more ! When I have a lot of family over they never let ya down! Always gets the food to us fresh and delicious! The girls who answer the phones are so polite and sweet and I would Recommend this Resturant to everyone who wants to enjoy a true authentic meal! Thumbs up to you Guys! Keep up the good work read more

Normally this is on my list of favorites to order from. The food is always delicious, and the service is always wonderful. I decided to order in tonight, and it took over an hour for my food to come. Close to an hour and a half.When it got here, the delivery guy called me from the car, and I had to go meet him in the street. (NO, I don't live in any apartments, either.) The food was sub-par this evening. My husband and son both ordered the Cubano sandwich. They were not happy at all. The sandwiches were slathered in yellow mustard. They aren't normally. I took a bite, and large chunk of fat fell out of the sandwich. I ordered a salad; lettuce, tomato and avocado. The lettuce was turning brown. No dressing, not even on the side. The lettuce tasted like it wasn't washed. Full of chemicals. I was highly disappointed in them tonight, and I won't likely be ordering from them again soon. read more

Yummy hunni. The food is great.. the price is great. The staff are so nice.. and my kid reminds all the time that i cant make yellow rice like them (did i mention im Spanish too smh) its really, i wouldn't go anywhere else for my Spanish food... read more

I found this gem thru grub hub. delivery is always prompt and fresh. The food is delicious and authentic!

Oh my god, everything I've tried from here has been delicious. I seriously ordered the Oxtail stew over yellow rice for takeout 3x in my first week since discovering them. Mid-Island Staten Island has not seen too much ethnic food, to get real Spanish food, not Mexican, is an absolute treat. The beef patties are fried and delicious. The beef stew was extremely flavorful and the vegetable chunks were big and I was very satisfied but the meat was a bit tough. I know this can be a problem with stew though. The plantains were delicious! Perfectly baked. The oxtail stew stole the show for me though!! Delicious, fatty meat you want to suck off the bone, so much flavor, and the sauce over the rice... heaven. I welcome El Dorado to the neighborhood with open arms! read more

Just yesterday I was recommending El Dorado to my sister as we drove by. Not even 24 hours later I have no intention of every spending another dime here. Was in the neighborhood so I decided to stop and grab something for dinner. The tension between a couple of the staff members was pretty high. Stood at the counter for a bit and no one ever asked me what I wanted so I just said what I wanted and finally they decided to serve me. Unfortunately I had to repeat 3x each part of my order. As the girl/woman behind the counter was fixing my food, her and the deliver guy started arguing, even though there were customers there. They were both pretty nasty to each other, and the argument was them putting down each other's jobs and future career choices. So they continue arguing while I'm waiting for her to cut my pork skin and ring me up so that I can continue on my way. I would like to mention that I was very tired because I had just spent a day volunteering and rebuilding houses nearby, I was not in the mood for their nonsense. I spoke up and said "Can I please get my food?" Well she then says with an extremely nasty attitude "Oh, so now she wants to start too? Can I cut it up?" At that point I said "Don't bother you can keep it" and walked out the store. I have been a frequent delivery customer every since they opened and started delivery service. And even if I had never stepped foot inside before that is NOT the way you behave in front of customers and you do not give your customer's attitude just because you don't like a co-worker. And it's really too bad because the food is really good. And I went here today and planned to continue going there even though just a week ago I waited 2 hours for a delivery order and then part of it was missing! FYI...the same delivery guy who was arguing today has always been very nice and very apologetic when they make mistakes, of which he isn't even responsible for. read more