Not worth it if you want a ring made properly…read more My sister got her engagement/wedding rings from Sarah O back when they were newer- and I love their designs so I had said for 5 years I wanted my rings from here. My fiancé bought me the Nova ring and proposed 12/22. 12/23 I took a closer look and saw that the prongs on my center stone were FAR from flush on the stone (see pictures, iPhone cameras are wild). Which is a problem because if they snag on clothes or furniture the prongs bend more and the stone can loosen and fall out. On top of that one of the halo stones was loose (video). On a BRAND NEW, never worn ring. We took it to Sarah O and they admitted fault and said of course they'de repair the ring- under the limited warranty it was all covered, but it will take 3-4 weeks. Bummer.. but glad the solution was simple no pushback... Don't underestimate how disappointing it is to tell all of your loved ones you are engaged and everyone says where is the ring, they reach for your hand and there's nothing there. I 3 weeks go by and I get the ring back, Prongs on the main stone were fixed.... But the loose halo stone... they smushed the setting from the top in order to secure the mele stone- causing the sides to fan out creating a gap from the sides of the setting to the diamond. Which ruined the symmetry of the ring and disrupted the sparkle of the halo diamonds because of the way it was sitting. (See photos) Devastated. Emailed with the new problem was told "we had professional jewelers quality check the ring so the stone is secure but if you want to we can fix this for you, we will rush it so it's done in 1 week"... Quality check the ring??? I know I said I wanted the stone secured and not loose, I didn't assume I'd have to specify that professional jewelers should fix it the right way...... I send it back. Next day, I get a call from our customer support contact.... Tells me that manipulating the metal in this way would ruin the integrity of that setting, more likely to bend and fail holding the stone- so they're recommending that they completely recast the ring. However - that will take 6 weeks. If I don't want to wait that long they can send the flawed ring back as is... assuring me the stone is secure... but what they didn't say is that- that would mean that if the stone ever fell out due to normal wear and tear ... to have it fixed they would still need to recast the ring but my warranty would probably be expired and I'd have to pay for it. So I sent it back. Nearly 6 weeks go by and I email to check on my rings status. They say it'll be done "the week of the 23rd." So that means it could be done on FRIDAY of that week when it should be done Friday the week prior - that is 6 weeks- and you should be mailing it to me ON the 23rd - you've had 6 WEEKS!!! The "week of the 23rd is 7 WEEKS" and if it isn't done until Friday that means you'll be mailing it to me the next week and be pushing 8 weeks! So I sent an email detailing exactly what I just said. And lone behold they were able to ship the ring to me the next day. I recieved it and checked it 5xs over and it seems to be fixed. Fixed so well I'm seeing flaws from the previous ring I never even pointed out were fixed: My V prongs apparently were very sloppily made the first time (see last picture) lol. Honestly comical now. They gave us a 25% discount code to compensate us for the trouble to use towards a wedding band- because we asked for it we felt like we should get something, they didn't initiate this offer- but I'm not sure I want to purchase from them again anyway. Besides they had a Black Friday sale for 20% off in November so it doesn't particularly feel like a fair recompense for being without my ring for 3 months. The good news is the Sarah O team was always very responsive and respectful and owned their mistakes. -denial would've been much worse. Just very unfortunate that it takes so much advocacy and the fact that you as a non-professional really have to double check their work and make them do it right rather than them doing it right the first time. We have a family friend who also purchased their engagement ring from here within the past year or so and while they didn't have the same construction issues their ring was A MONTH DELAYED. They had to replan their whole engagement plan. And as I mentioned my sister got her rings from here years ago and hasn't had a problem, hasn't lost a stone so. ‍ idk maybe their production system changed. I like my ring- but I bet I could find a ring I like just as much elsewhere. That's what I suggest you do. ..... Will update this review should the longevity of my ring turn out to be an issue.

*Update 5/12/25- After receiving my ring back a final time, another tool mark was left on the ring,…read moremaking two dents in my setting. Sarah O acknowledged that this was their mistake, but did not agree to provide compensation for this damage to my ring to have it reset. They did refund less than $200 for previous ineffective repairs. They asked me to send it back again, but I do not trust their jewelers to remedy the issue and not cause further damage. After flying to Denver twice to design my custom engagement ring, I experienced multiple failures: -A diamond fell out of my wedding band within six days of our wedding. -A few months later, the center stone fell out of my engagement ring. -Sharp, uneven prongs continued to catch on clothing even after paid repairs. -Tool marks left on setting when sent in for repairs. I treated my rings with extreme care: I work from home, remove them for pottery, cleaning, sleeping, and even casual activities. Despite this, Sarah O repeatedly blamed user wear and charged us for repairs -- never fully taking ownership of the underlying quality issues. This level of workmanship is unacceptable for custom bridal jewelry at this price point. Consulting with friends who have worn their engagement rings daily for over a decade without a single structural failure only further confirmed how unusual and disappointing this situation is. Being told that even hair catching on the prongs could cause bending was another sign that the ring was not built for everyday life. At this point, we have made the decision to fully reset the ring with a reputable local jeweler to protect the stone and finally have a piece that will last. While the designs at Sarah O are beautiful, our experience was frustrating, costly, and disappointing. I cannot recommend them for anyone looking for durable, high-quality jewelry built for real life.

We came into this place about a month ago. I had a couple…read moreof requests. 1. One gold bracelet was way too long and I needed it shortened. 2. My beloved gold bangle was in need of polishing and regroving of the lines etched in. 3. I wanted a custom made Cross & bead gold bracelet that I had I my mind. Nobody makes them. Lastly I had a bag of gold rings to sell. I wanted to say that EVERY EMPLOYEE was beyond polite and professional. They listened to every one of my 'ask's' and immediately said yes. They told me to give them a couple of days on the design for the new bracelet for my approval. When I received their ideas, it was exactly what I wanted. A week later my bangle and my bracelet were shortened perfectly. Two weeks later my cross bracelet arrived. Unfortunately, I damaged the clasp the first week. The damage was completely due to MY misuse. Not their skill. (I am EXTREMELY HARD ON JEWELRY) We took it back in to be repaired. I just picked it up. They put on a heavy duty clasp at my request. I went to pay and they didn't charge me. Now THAT's customer service!! We will be back. Thank you all for your assistance

I was a browsing customer in your store last Friday and I witnessed a customer service interaction…read moreby one of your employees that was appalling to me. A customer was asking for an explanation regarding a repair, I believe, and your employee could not have been more impatient and rude to her. The customer was calm and asking for additional information which the employee could not provide and I overheard the customer ask to speak to a manager, and your employee WENT OFF on her. I felt terrible for your customer as she was trying to be kind to your employee and maybe due to youth and inexperience your employee LOST IT. I left the store very upset witnessing this and I could see how upset the customer was as well. I will not be returning to a business who treats their customers with such disregard nor should an owner allow this type of behavior from any employee. (I am a small business owner and if any of my employees acted this way they would no longer be employed-it was that bad!!). Other customers could not help but overhear and see how inappropriate your employee was. I like to support local business, but not yours, unfortunately.

Their customer service is fantastic and the people are so nice. Their jewelry and designs are…read morebeautiful.

This review is based on the customer service that I have received on the ring that my fiancé…read morepurchased for me. Firstly, I just want to thank the entire team at Mark's Diamonds for the quality of customer service that they have provided to me and my fiancé. My fiancé customized my ring at Mark's Diamonds and it's so perfect. Secondly, I had to get my new ring resized and they did it in no time. Because they have a jeweler onsite this makes it easier for them to make repairs a lot quicker. I also had to have a quick repair done on the prong and they were able to do this with a quick turnaround also. Thirdly, I want to also shout-out their jeweler- I'm so happy with the custom ring that my fiancé made for me and the craftsmanship and quality of my ring is unmatched. And lastly, every person that I've worked with at Mark's Diamonds has been super nice and welcoming. I want to thank you all for that because I've definitely been in jewelry shops where that wasn't the case. Again, the level of customer service that I received here is unlike any other and makes me happy that my fiancé chose to go with you all for my ring. Thanks again, Marks Diamonds. I cannot wait to come back to pick out our wedding bands soon!

i've tried lately to reach out to becky after the denver merchandise mart closed, and jf relocated…read more i am sorry to learn of barry's passing. after spending over $80-100k in this store, i have yet to receive any reply to messaging, or voice mails from becky. i have some lovely pieces from this business when rick mcgavin was the custom fabricator, and regret my business apparently has no meaning to keep in contact & keep the $$ flowing in (her) jf options direction. am presently looking for a tennis necklace and have some good leads....i gave jf 1st choice, but communication has failed......if no messages were received, past business would deserve follow ups occassionally.....this is productive feedback to not lose touch with good customers.

The customer service is beyond comparison... I am having a…read morering custom designed; and the process couldn't be easier or more convenient.

I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

Extremely gifted and remarkable jeweler. The owner is well experienced and cares about his…read moreclientele. Once you go you will always return because his skills are multifaceted. Go!

After reading several reviews, I chose Musselman Jewelers to get my antique engagement ring checked…read moreout and appraised - and I quickly found out the 5 star reviews were spot on! Ray did some minor work to secure the diamond but let me know we'd need to get it reinforced before adding a wedding band because the ring had been well-loved before making its way to me. I brought it back and Ray worked with me to ensure that the ring was secure and that I'd loved the modifications. The whole group at Musselmans is great and you can really tell the difference between the way they run their business vs others. Their pricing is more than fair and they are committed to building relationships. They're the only shop that I would trust to do work on vintage rings and they're the only place we'll go to moving forward for jewelry purchases!

Stumbled here after circling for parking for Barcelona…read more Let me say this-- I've lived in San Francisco, Santa Fe, Chicago, Baltimore, Portland, Los Angeles and more.. my point? Trust me. Great spot for shopping. If you are stranded in denver like me, go. It is great.

I live in Las Vegas and read about this cute boutique in a magazine of things to do and see in…read moreDenver. I couldn't have been more happier with Jewelius! They have a lot, I mean A LOT of jewelry and accessories for every look. I'm usually one that can resist accessories and go straight to the clothing but this wasn't the case here. Right away I spotted two bracelets I couldn't live without (first world problems!). I also found an adorable cross wrap sweater. I have never seen anything like it and have already received compliments on it. The prices are pretty decent and the salesgirl was helpful without being pushy. I can't wait to come back to Denver and shop at Jewelius again!

We booked an appointment to try on rings in person which was super easy! We met with Kaitlyn who…read morewas great - super welcoming and informative. I liked how low pressure the appointment was, we didn't feel obligated to purchase and Kaitlyn also helped us to make sure we were getting a good deal. She was very respectful of our wants and needs and didn't try to push us in another direction at any point. Overall we had a great experience, thank you Kaitlyn!

I was deceived by this company into losing a substantial amount of money on a ring return. Their…read moreactions were predatory at best, but may amount to theft. In May, I spoke to the sales team and purchased a ring knowing that it could be returned within 30 days for a full refund. In June, still within the return window, I bought a new ring and initiated a return of the first ring. For two days the support team provided conflicting instructions on how I should handle the return and ultimately instructed me to bring the ring in to their office later that week for a return. A month went by and no money had been refunded. I went to their office and they informed me that although the ring had been returned in new condition, I had returned it outside their 30 day return window and hence they would be delivering me only a partial return. I had initiated the return inside the window, but due to their changing and conflicting instructions--and no mention of a partial refund--did as I was asked and physically returned the ring later that week which landed outside their 30 day window. I am now out a substantial amount of money and the response from customer support is that they can't help me.

My partner & I went in 1 day to see about getting some of our great grandmothers stones reset for…read moremy forever ring. They quoted me $1500-$2500 what another jeweler around the corner quoted me $500-$700 for. While the 2 women who helped me were mostly pleasant, it felt like 2 semi-amateurs giving me an absurd quote for a "pre-existing" setting. When they mentioned the jeweler using the cad program, they told me that to set each stone is $100. I find this crazy given the quote from the place we visited after this. They also recommended I bring more gold in as trade when the other jeweler said the gold from my original ring && 1 other was more than sufficient to have my new ring made. Lastly, what the biggest standout was for me on service was the second jeweler I visited was very professional & even came down from his work space to look at my stones w/me as. As I was explaining what I wanted, he was able to sketch out EXACTLY what I wanted...not attempting to put it in a preexisting design. All in all, it felt like this jewelry store was more into the business of selling pieces rather than making. I'm giving 1 stars because of the absurd amount I was quoted, the lack of care for making a custom piece (not meeting w/the jeweler) & the disinterest felt by both women to work w/us. If you want a great designer who seems to really care, visit Doug at Pierret Designs. You won't be disappointed, he's been in the business for 50 years & you can certainly tell.

They have repaired and appraised my beloved vintage engagement ring. I have also sold gold jewelry…read moreto them. Super nice, knowledgable & professional. I trust them.

Shoutout to Tucker! Super knowledgeable and extremely helpful. I brought in a vintage chrome hearts…read morebracelet with a loose clasp and he fixed in minutes free of charge, multiple times. Couldn't recommend them enough!

I couldn't even get to the point where I can tell you the quality of work or repairs from this…read moreshop. Their communication is so horrible I wouldn't complete the project with them. The girl working the desk (I believe the owner's daughter) can't answer any of your questions, I'm not sure what service she provides. Then your request goes to the owner, who then has to call you back after they talk to the jeweler. And it just goes around and around like this. I won't go into more detail about how they failed to provide adequate service, but the shop is unprofessional and not getting my business. I'll update this review when I get new quotes for my repair to confirm they over-quoted me which I have a hunch they did.