I had high hopes for trying the Chile Relleno Burrito. I decided to try out the "Super Burrito", which had both Asada meat and a Chile Relleno. Let me tell you, when I opened it up to put some salsa in it, all I saw was mostly cut up pieces of cubes of steak. The Chile Relleno was nowhere to be seen. Finally, after poking around with my fork, I found one small piece of Chile Relleno! The Beef was very bland tasting. It lacked more seasoning and definitely needed to be charred. It tasted like it came out of the freezer and heated up real quick! I am not sure if it's just this location, because the other one on Harney street (in the 'Couve) photos on Yelp! look delish! There was only two people working when I went in and the place was completely empty. I can see why! They didn't even try!
UPDATE: I reached out to the manager at this location to ask if he would be kind enough to replace the Chile Relleno Burrito, since I only got a bite size. Obviously, I paid more for the Super Burrito, but was willing to have him replace it with the Chile Relleno Burrito, in hopes that I would actually get more than one bite of a Chile Relleno.
His response was that he has no control over the portion size and therefore did not care that I did not get a whole Chile Relleno and only a small bite size! Even though the Super Burrito is supposed to have a whole Chile Relleno it it! I told him that was very bad Customer Service on his part! Then he stated he would give me a couple dollars off my next Burrito. Really?! On a close to $15 Burrito?! They could have at least offered to take half off the price, but replacing it would have been the ethical thing to do. It's not like I asked for my money back!
Based on his comments, I am highly NOT recommending that anyone go to this location! If the manager (or owner) does not even care enough to please his customers, can you imagine how he handles the food?! Stay far away from this restaurant!!! read more