This place has become my go-to hotel whenever I am visiting NJ/NY. The location is super…read moreconvenient--right off major highways, close to Korean Town, and with a bus stop right next to the property that takes you straight into NYC. It makes getting around really easy whether I'm heading into the city or staying local. The hotel itself is consistently comfortable and reliable. The rooms are very spacious, clean, and well maintained, and the staff is always professional and welcoming. My most recent stay was extra special because the hotel was hosting the Korean soccer team--such a fun and unique experience to see them up close! One thing that could be improved is responsiveness to service calls. I often find myself having to go down to get assistance instead of being able to reach someone directly by phone. Overall, this is my trusted spot whenever I'm in the area, a solid choice for convenience, comfort, and location :)

Great hotel for visiting the area or FDU. Very clean hotel close to the highway. There is not much…read morein the immediate surroundings except a residential neighborhood. Nice restaurant, bar and full service Starbucks

My experience at this Home2 Suites in Hasbrouck Heights was a good one. It was clean, customer…read moreservice was good, and had everything you'd expect from this Hilton brand hotel. My room was clean and so was the common area on my floor. As usual, I didn't see many employees in the building, however, the lady I did encounter at the front desk was friendly and professional. Overall, a good stay.

Stayed here for 2 nights when I attended a family wedding. The staff at the front desk were…read morefriendly and helpful. I did not have to wait on a long line.(I did check in online but still had to check in at the desk to get a room key.) My room was huge, clean, with comfortable beds and lots of storage space as well as a roomy kitchen. I had requested non feather pillows on the app and they were on the beds as I had hoped! There was a cute free breakfast every day. The area was always kept clean. The gym is lovely with plenty of up to date equipment. Oh... and you can stream HBO for free!! Can't wait to return.

Disappointing…read more Flying into LGA and making my way to NJ made for a long morning/early afternoon. All I wanted was to settle into my hotel room and relax for a bit. The hotel location is convenient to car transport if not the most alluring of locations (think 'office park'). But you're in Teaneck, not Midtown Manhattan so you should already be fine with location. I was. I was not fine with the level of service I received during my 3-night stay. I walked in to be greeted with attitude. Far from indifference, this was hostility. I didn't understand. I, literally, walked out of my rideshare and into negative body language (pursed lips, eye rolls and neck movements) and dismissive language. What made it worse was that at this time, I was close to Diamond status. This is a perk of membership? I wasn't smiled at, greeted, told about the hotel amenities, food options, or, even, offered water. Unacceptable for a hospitality business. The frustration continued with my mid-level room with no view. At first I was just happy to be in a room. This one had a decent size and I liked that I could stretch out. That's when I noticed multiple grains of rice on the floor. Was this not cleaned? The bedding didn't have visible stains but that's not dispositive of cleanliness. My fears were deepened when I went to the bathroom and discovered hair on the shower products. I contacted the front desk. No apology. No new room. Housekeeping came up (eventually, not immediately) and went through the motions of cleaning the floor and bathroom. I asked for a towel set from the cart. I slept in sweats, socks, long-sleeved shirt, and do-rag to minimize the amount of skin that touched the sheets. Again, no visible stains but I don't know if it was laundered (given the state of the room). 2 stars because I didn't leave with a rash. Faint praise, I know.

I've stayed at both Hampton Inn & Homewood Suites. I'm usually in town once or twice a year over…read morethe last 11 years The breakfast is very good. My first morning it was cheesy eggs, breakfast potatoes & a bagel & cream cheese. The 2nd morning oatmeal, yogurt & a pancake. Pretty good breakfast setup. No bathtub, shower only. The staff is really the standout here. Always friendly and helpful. I wish they had a restaurant that served food as I usually arrive late and starving but I've learned to plan for it.

My stay at this hotel was a complete disappointment due to the terrible condition of the room. As…read moresoon as I stepped inside, a strong, unpleasant odor hit me. The carpet had visible stains, suggesting the room wasn't clean. The old mattresses and worn-out pillows made it impossible to get a comfortable night's sleep. I only stayed there for one night on our way to Boston, but the poor state of the room completely ruined my entire stay. I do not recommend it.

Booked here for one night on business, August 16, ahead of a client meeting nearby. Honors Gold…read moremember, and I stay at this property fairly often. The in-room snack and drink amenity included with the rate wasn't there when I got to the room. Not the first time -- it's happened on several stays now. Front desk sorted it eventually, around 5:30. The bigger issue was trying to reach a manager. I was told there was no upper management in the building and given an extension to call the next day, which does me no good when I'm checking out in the morning. The email address I was given for management bounced. The replacement was a generic inbox, not a person. Then a staff member came over and asked me -- six times, I counted -- if she could move me to a different hotel. I'd asked to talk to the GM, not to leave. Being nudged out the door for raising a service issue left a worse impression than the missing amenity ever could have. Room was clean, location is convenient to the bridge. Two stars is for service recovery, not housekeeping.

I've stayed here several times, usually once or twice a year, over the last 10+ years. It's my…read morepreferred hotel when in the area. The hotel rooms are nice and spacious. The mini kitchen is well stocked and handy. The staff is really the standout here. Always friendly and helpful. I wish they had a restaurant that served food as I usually arrive late and starving but I've learned to plan for it. The free breakfast is always very good as far a free breakfasts go. I usually just get eggs and potatoes topped w cheese and/or maybe a waffle or some toast. But occasionally some yogurt or a muffin when in a rush. It's nice to have the options.

Homewood Suites is our home away from home and our mini vacation over the past years. Food is…read morealways good, and my husband who is a picky eater, has never complained about the food. Rooms are clean and the furniture is dusted. We have to give a special shout out to the food preparers and the hostesses, and especially "Minire. She is so pleasant and personable. She treats us like "VIP." I celebrated my husband's birthday and happened to mention it to her. Shortly thereafter the staff came out with a cupcake and sang happy birthday. How awesome is that!! We are blessed to have people who go out of their way to make a day a little brighter. Much appreciation to Minire who is a delight whenever we get to stay at the hotel and see her.

stayed here for 2 nights, friendly staff at check in , good food, I had a room faceing NY skyline…read moreview and it was quit.

Why is this hotel 2 stars??…read more We had zero issues. Booked through Expedia. Reasonable price and close to our destination (American Dream mall.) Easy check in. Private parking. Very clean. Modern. A bar on site. Decorated for the holidays. Breakfast option on site. Small store on site. Comfortable beds. Soft towels. Nice staff. Very friendly maids. Would DEFINITELY stay here again.

THEY STEAL !!! Me…read moreand my man stayed the night prior . we had a double bed ... now I went and booked online a Jacuzzi room while my man was sleep ...went down to desk dude gunna say the jacuzzi 140.... The guy that worked before him said if I pay cash he can do it . I told him write note for the next . He said okay. I went back out and uber eats dollars . Now i went and booked online u can't change online price, but you can match it! He says they systems messed up and 84$ wasnt the correct price .. . but yet spent 100$ online but don't get what we paid for . on TOP OF THAT ... You gadda wait till after 6pm to get towels ..... POLICE WAS CALLED after his threat I CALLED THEM AFTER HE THREATEd They want us to stay in room we was in the night prior but paid for jacuzzi ONLINE . goes back in room and my man went down to desk and the guy says "YOU GADDA WAIT TILL 6pm FOR TOWELS !!!" So unprofessional!!! And ain't like they really clean rooms anyway... This guy is new because I know the main one thats here this guy is beyond me.. DO NOT CHECK IN IF HES HERE . And yea we are African American and Indian race ! Now requested dollars back and they don't wanna give . This place is LAME .!

What a disaster. We came in last minute at 2 am and paid for a full day ($70). I called ahead of…read moretime to tell them we were coming and when I got there they said the card system is down. That was not mentioned on the phone. We scrambled for cash and got the room. By the time we woke up there was no water so we could not shower or brush our teeth. I went to the office and they offered us an extra HOUR of stay in our room . Our room had 2 beds (one was unusable due to various stains including blood, I have photos and and you can find them on my page) How unprofessional and I would not recommend staying here at any cost. It's worth the money to find a nicer place to stay. Horrible customer service and just overall disgusting. So unhappy with my stay.

I've been staying here for years and never a bad experience. I understand they're under new…read moreownership but you can't tell. Same great service, same great rooms same convenient location. Very clean, always someone cleaning. It seems like whenever I stay here it's just been refreshed. Highly recommended.

This hotel needs a complete renovation. They need to clean the carpets. The halls were very smelly…read more The security doors were broken and propped open, which made me feel extremely unsafe. The breakfast food was nasty and greasy on the third day but on the first and second, it was a little better. If they are not going to fix the side security doors, then they should hire a security guard. The Fitness room door was also broken. The wallpaper in my room was peeling off, had tons of air bubbles, and even patches where there were holes in the wall. The housekeeper left my ice bucket filled with water and did not replace the plastic bag to get more ice on my second and third day. This was not such a great experience. I have to find a better hotel for my next visit next month.

Recently stayed here for a work trip. The customer service here is great. The front desk person was…read moreable to accommodate me having a room on the first floor due to foot injury. They are in the process of renovating the hotel rooms so there was a strong smell of paint in my hotel room, which I didn't like. The continental breakfast was pretty good. They're also located right by the highway for easy access.

Stayed here due to my wife having surgery at hackensack hospital. Check inn was great and MAnager…read moreon Duty was great. 1st room toilet didn't work as well as bed was squeaky every time you turned. Manager switched us to a new room since I complained and expressed the fact that my wife was having surgery the next day and needed to be able to sleep. Second room I went to take a shower in the a.m.. My wife got scolded with hot water. Could not adjust the valve to get it to a point where you could shower either at a comfortable level. It was either cold or very hot. The bed also squeaked all during the night. Went to the front desk the next morning to my complaint and was told that the general manager was not in and that I would call me later that day to discuss. Four days later I've had to receive a phone call. Very unhappy with the service. always stay at Marriott's, and I've never had an issue such as this.

Front staff we booked room for travel four 4 hours and charged 89 bucks then to stay to 5 am they…read morewanted another 60 bucks

WORST CUSTOMER SERVICE EVER I called to verify availability…read more for a 7-8 AM check inn. I was treated so foul over the phone that I lost interest in staying. The front desk Agent did not identify herself. Upon asking for the availability the straight answer was "Absolutely Not". At first I was confused of how I was answered to and asked again in disbelief and the answer was the same. I will ABSOLUTELY NOT be making any business with Congress In at any time in the future.