I would give this hotel 4 stars but quite a few things were really challenging for us in our week…read morelong stay at this location Pros: Proximity to Penn station is fabulous Beds are actually decent Pillows are not floppy fluffs, they are good Staff were very friendly Proximity to food was good Water pressure and temp good in bathroom Elevators were fast Food delivery is easy with their delivery table in lobby Cons: Raymond Blvd is loud af and the rooms are NOT soundproof. Constant traffic and sirens all day and night Hotel is obviously dated and old, needs redecorated Room on 10th floor has zero light blocking curtains, just sheer ones Penn station indoor hallway connection is closed on weekends Only has dry cleaning services with a 3rd party, you will have to uber to a laundromat nearby Security is offered below on street level but they are nice older adults who aren't actually going to be able to aid in a real emergency Its a basic hotel, zero frills and nothing at all extra The hotel shuttle they offer isn't close to airport to get to, its kind of a far walk at Newark AirPort

Myeisha at the front desk is such a rude, nasty, invasive human being!…read more After being told over the phone that 12pm would be an earliest I could check-in (due to an early flight), I asked again in person and was met with laughter in my face by Myeisha, followed by her stating "Oh, you thought something changed just because you arrived?! Nothing would be available until after 1pm, so I will call to notify you! ", then she continued to laugh louder. I asked where could store my luggage, Myeisha laughed again and pointed down the escalator to the concierge. I proceeded to the restroom in the attached restaurant to change clothes, and while finishing up Myeisha stalked me and invaded my privacy in the restroom to notify me that a room was finally ready...this was HUMILIATING! The room itself was very subpar! There's a weird water leak repaired crack on the ceiling, and old blood stains splattered on the walls near the window and on the window curtain! Additionally in the room's bathroom, the products are not refilled, there is a crack in the shower tub and the metal shower mechanism is falling apart. See photos! Only good thing about this place is the convenient location and the airport shuttle driver!

Checked in last minute due to a canceled flight. Front desk was very friendly and allowed me to…read morehave a sprite from the shop as opposed to a Coke/snack for my gold benefit which was unexpected and very nice. Room was clean. Allowed me a late checkout so I didn't have to wait around at the airport til my flight. Had a family in front of me that had an issue with the AC and the front desk promptly switched their room.

HUGE shoutout to Joseph the security guard and jeevitha at the front desk!!!!!!!…read more Came here for the weekend from Long Island and even though the hotel was insanely busy these 2 made us feel safe and comfortable !

Very easy access to and from airport. Good options for…read morein-house food and beverages, several nearby specialty restaurants offer delivery to the hotel. Very quiet rooms and excellent mattress provided a comfortable and good night's sleep. Definitely an excellent value

Just checked in. Went to the other side of the bed to plug in phone and found garbage on the floor…read more Definitely gave it close clean right? Disgusted.

Great stay! Wifi was fast and reliable. Breakfast was great, they had a omelet station. Staff…read morewas WONDERFUL! Bravo to the staff. And happy hour was greatly appreciated! Beds were comfy and TV was super adjustable from the wall mounting. Will stay again next time we are in the area.

What a wonderful stay - I'm not even sure where to start!…read more We were warmly greeted by smiling Jessica. She is a font of information, we learned about - tea time, wine and cheese time = both complimentary! In addition to the aforementioned, Elements Harrison offers their customers a complimentary beer or cocktail token. The gentleman running the small bar/eatery was friendly and efficient. Our room was beyond spacious. (See photos) We had city views and a view of the metro. The amenities were above and beyond. The bed was comfortable! In the morning we enjoyed the BEST Marriott breakfast we've ever had (see photos). Our shuttle driver Cindy was a pleasure. Our trip to the airport was smooth and engaging. We would positively return to this property!

I had a quick stay here while in Newark prior to catching an early morning international flight and…read moreI was pretty pleased with the experience. I first checked on rates, then location - since I would be staying here for only 12 hours, I didn't really need much aside from that, safety and basic cleanliness - and it delivered on all of those needs! One sell, was that they have an airport shuttle that runs every 30 minutes making it really easy to get back to the airport whenever you need to. Check in was a breeze and honestly, the room was much more spacious, comfortable and modern than I expected. Overall, for a simple stay this is a pretty solid choice that checks all of the boxes for a quick stay while in Newark!

Paid for a room in advance to arrive only to find out they had given the rooms to others and…read moreoverbooked. Now waiting to see if they can find a room.

Nice outside. Rooms are rough. Run down. My room had something missing...I looked around and…read morearound and no desk? Fur a business hotel to have no desk is weird. A fridge on the floor. No in room coffee, no clock, And weirdly had to ask for hangers as there were only two snd others I talked to at our conference also had few or even none, it is cheap which is great. Tv find and bed is fine. Lobby fine . Nice staff.

This was our second time staying at this hotel. We chose it for convenience to the prudential…read morecenter and price. I had hopes that the hotel would have improved but sadly it did not. One thing to start is if you're staying there pull i to their parking lot and see if you can find a spot before paying. The lot is very small and on one occasion we were stuck trying to get our for over an hour by a car that made its own spot and blocked us in. On our most recent visit only one of the two main elevators were working and had a very long wait. We ended up going to the elevator bay in and attached building which required taking our bags up or down a flight of stairs. The standard room is very standard. Chair, bed, dresser and a tight bathroom. Since our last visit the had put in motion lights in the bathroom. However it was facing the door way and on a two minute timer. Meaning while taking a shower and getting ready for bed the light turned off multiple times and we had to leave the door open to see anything. On both stays our room smelled of cigarette smoke. We ended up turning ofd the heat and opening the window to air it out before heading to dinner. Upon our return the smell was still lingering and I ended up using spray hand sanitizer on the fabric wallpaper to neutralize the sent a bit more. We noted that bedding didn't feel like it had a blanket really at all. Our room was near the elevator bay and we heard the ding every time the elevator stopped on our floor through the night. One high note was that the towels were very soft. It'll do if you need to be downtown but I would recommend checking other places for availability first.

Stayed at this Hampton Inn expecting the usual Hilton standard, but this was one of the worst…read moreexperiences I've had in over 600 stays. I was denied extra pillows despite explaining it was due to a medical need (something I've never been denied at any Hilton property before). The room's AC unit was extremely loud, constantly turning on and off throughout the night, making it nearly impossible to sleep. When I called the front desk, I was told they were at capacity and there was no one available to address it. The most concerning issue was the airport shuttle. It was overbooked by the hotel, and I was actually asked to let another guest sit in my lap during transport. That's not just uncomfortable--it's unsafe and completely unacceptable. When I contacted the hotel manager afterward to request a refund under Hampton's satisfaction guarantee, I was dismissed, told to "get over it," and the call was ended. I've stayed at Hampton Inns for years and have always had good experiences, which made this especially disappointing. Issues can happen anywhere, but the lack of resolution and professionalism here was the bigger problem.

Pros: The hotel itself is pretty good. My first time using digital key and I loved it. The hotel…read moreroom was clean and had a good floor plan. I loved that I could slide a barn door to close in the bedroom if needed. My room was close to elevator and the clean supply room so I was a little worried about outside noise. Although I only stayed over on a Monday night even without ever closing the bedroom door it was very quiet. I had a small issue with somehow dropping my phone down into the ice machine (horror) but maintenance was very responsive and quickly got it back for me. Housekeeping was very friendly. Front desk was ok, although I feel like they could have anticipated or understood my question better when I asked about hotel shuttle. They have a sign stating where the shuttle picks up. I asked about it but they just said that it was coreect, so then I made an an attempt to find the location on the sign. When I got back to the elevator and realized it didnt go down or anywhere that might be a level cars would park or etc. I went back and asked where to find the location. They said it was where the shuttle picked up at the airport. Then is said where does it pick up here. They asked when did I need it. I said now. They said ok they would add me to a list. So #1. Why would someone checking out of the hotel need to know where the airport shuttle picks up passengers at the airport. And even if that is useful information, shouldn't it also inform where or what is needed in order to get picked up at hotel. Specifically this would seem important if the check in line was long. #2 He never answered my question about where the shuttle picks up at hotel. Once i realized the shuttle sign was useless, I assumed it picked up outside the doors and it did but this entire exchange made me feel like I was an inconvenience rather than a customer. Cons: breakfast had no flavor. I'm not expecting a lot from a free breakfast but usually the flavorless eggs have cheese or something you can add to the top to give it a little something. The vanilla pancake topped with whip cream and strawberries was ok but again very little flavor. Plus not something I could eat had I been on a hurry or had an early flight out. Other Hampton breakfasts do a little better job. Maybe Monday's are just not busy enough to warrant more.

We got a room here after spending an entire day at Liberty Airport. Be aware that you have to…read moreleave the airport property to get back to this hotel. There is signage posted for a shuttle at the terminal, but it said you had to call a number. When a Marriott shuttle showed up, they told us they would not take us to the Courtyard so we had to take a taxi ~ $45. We were here for almost 4 hours. Just long enough to put our feet up for a bit, shower, and change. Lighting in the bathroom and vanity area is brutal. The bed faced the sliding glass door, but we were never there when there was sunlight. The heater made lots of noise when it kicked on. They do provide an airport shuttle every half hour, that was the best part of our stay.

The most important thing to note when staying here is that if you are ordering a rideshare, make…read moresure you give the right address. There is another Courtyard Marriott with a very similar name that's also an airport hotel, so you don't want your rideshare to take you to the wrong hotel (that happened with the group I was with) and you don't want your rideshare to head to the wrong place to get you. I had originally booked this hotel because it's right by the Newark Airport and has an airport shuttle. I ended up flying out of JFK instead, which is almost 2 hours further and cost $85 via Uber. I ended up keeping this hotel since it was close to Prudential Center and it worked out well as I stayed in the hotel room to wait out the rain before heading to Prudential Center and had the room to take a hot shower and sort of nap before heading out early for my flight. They're awkwardly located in the middle of a circular road, so you can't walk around the area. It's car only really. It was a bummer that this hotel isn't near a bus stop either, so I had to take the airport shuttle to the airport to take the bus from there. The entire hotel is one story. It seems like each room has a patio too. My patio door led straight to the parking lot and had no fenced area, so not gonna lie, it felt a little unsafe having direct access to my room from the parking lot and I had to triple check that the patio door was locked, lest anyone tried to open the patio door. The room is cozy (and yes, a bit dated) with a king bed and round sofa-ish thing. The TV is set up for streaming so I appreciated having the option to just play YouTube videos for background noise and to pass the time until I had to leave for my concert nearby. The hotel also had a decent 24/7 fitness center and plenty of space in the lobby for people to sit and hang out.

Not sure what to say outside of this hotel served its purpose and was "fine". The shuttle from the…read moreairport is a short ride, I literally walked to pick up and the shuttle was there, lucky me, others in that shuttle seemed aggravated by a 45 minute wait I did not experience. The elevator is new, and different. You hit you floor on an iPad device outside the car and it tells you which elevator A-D, no buttons inside! Very busy with extreme check in lines at night. Parking is inside a gated lot.

I had a subpar overnight stay here…read more It started off poor from the start. The parking situation is atrocious! Given that it's an airport hotel, I strongly feel there should be valet. There is not nearly enough spots for hotel guests. People had to park their cars where it was clearly parked "no parking" due to the lack of spots available. A valet service would avoid this, especially for those that need long term parking. I also interacted with one unfriendly staff member. She had a terrible attitude and was rude . One staff member later in the day was a lot more friendly and welcoming. The staff also didn't do a single thing about the noise in the lobby (and the pool) late at night. There was a ton of noise around midnight and complaints were made to the front desk, but it still continued. Also, the staff kept the pool open after hours, which guests were also very noisy and staff didn't do anything when complaints were made. The "Starbucks" stopped serving coffee at 1030am one of the mornings I was there. Umm what? I was there for a 2-day event. The bathrooms near the conference rooms kept running out toilet paper. Given the hotel knew about the event, staff should've been actively checking to make sure the bathrooms had the necessities! I am giving 2 stars because my room was decent. I found the bed comfy, and I had a good night sleep and a hot shower. Never again!

Great close location to the airport. Various improvements done this summer. Front desk Gloria was…read moreso accommodating and kind. Highly recommend

This hotel is all about location. The hotel is relatively close to the airport: when I say…read morerelatively it takes you about 15 minutes with low traffic to get to the hotel by uber. The hotel does offer a shuttle bus. Less time to get back to the airport as you can slip right on the highway going that direction. Once we entered the hotel there was a long line to check in. The staff was working the line the best they could. We were informed that the key making machine was not working thus the process was slower the usual. The room was basic. Looks like the room was partly remodeled. The bathroom sink and the bathroom showed the age of this hotel. The room provided the basics and the bed was clean. Room was good enough for one night. On the plus side the hotel offers washing machine and dryers for a fee. Great for travelers who are on the move. Breakfast looked like it was expansive for a Springhill. The breakfast bar offered the standard breakfast items you would expect at the Springhill suites hotels. The breakfast area was too busy for us to enjoy.