Staying in Newark was definitely not my first choice when visiting NYC, but it was the best option…read moreconsidering the price, proximity to public transportation and the airport. The free hotel shuttle runs to/from the airport about every thirty minutes. When taking the shuttle from EWR make sure you get on the one that says Newark Penn Station. The rooms are pretty average. The bathrooms could use an upgrade. There is one restaurant in the hotel and a small "gift shop" with some snacks next to the registration desk. The Newark Penn Station is directly across the street. There's a connecting walkway from the hotel, but it is not always open. Some of the options to get into the city is to take PATH or the NEC line. Plan on a minimum of 35-45 minutes to commute to the city.

Had a horrible experience with the front desk manager Sebastian saying that I looked suspicious…read moreeven though I had my room key. It felt like racial profiling and it's unacceptable. Don't think I'll be coming to this particular Doubletree Hilton ever again.

Friendly and easy check in. Staff is pleasant and…read morewelcoming. Lobby is nice and clean. Hot tea and coffee. Room was okay. Fairly clean. Updated yet old and beat up. Stains on carpet. Furniture damage. Could use refreshing and some updating. Breakfast was okay. Most food was not very warm. Eggs cold. Sausage cold. Coffee lukewarm. Cheap yogurt and just apples for fruit. Close to everything. A Fair value. But not typical room quality you expect at a Hampton Inn.

This hotel was okay for an overnight stay. My husband chose it due to the complimentary breakfast…read morewhich we didn't get to try. We came down around 9am and the area was flooded with guests dining. I felt as if I was in the food court of a mall. Needless to say we didn't eat there, just checked out. As for the room, it was okay. Both queen sized beds creaked with every move and the water in the bathroom sink drained slowly. This was a connecting room which I'm not a fan of but there were no issues with neighbors. Our room looked out to water, which ordinarily could be a nice view if it looked different, pretty. I may try another hotel if in Newark again.

I do not recommend this hotel. I chose this location because it is close to the metro station. I…read morealso chose this location after reading positive review. I was mislead by the reviews as well as the price for parking onsite each day. From checkin to checkout, customer service was blunt, nonchalant, and unwelcoming. Our reward status was not recognized, addresses, or mentioned. Also, when I complained about the cold temperature in both rooms that I booked, my complaints were downplayed, and condescended. My complaints were not addressed and my bill was not comped in any way, despite reporting that the room was cold each day. We were out of the room majority of each day, so we made the best of our trip during the short stay. Again, I do not recommend this hotel. This hotel is a negative reflection of Marriott Bonvoy, and does not value customer service.

Not in a great area, but tbh Newark just isn't great. We only stayed here cuz it was way cheaper…read morethan a Manhattan hotel and it's fairly close to Newark penn. The first room we were assigned smelled like acetone / strong cleaning chemicals. Kinda like they were trying to clean up the smell of cigarettes or maybe a biohazard. The second room thankfully didn't have that smell. But the heater didn't work and didn't get over 70 degrees, which definitely sucked in the middle of December. On top of all this, the hotel falsely charged us 7.40$ for a breakfast that we never ate. I noticed it as I was reviewing my credit card statement. MAKE SURE YOU CHECK YOUR CREDIT CARD when you stay here, but honestly just don't stay here.

Loved every moment of my stay at the Element in Harrison. First off the staff were phenomenal. They…read moreallowed me to check into our room early after a very tiring red eye and train ride in. I was able to get some sleep while waiting for my mother to come in. Also, I was able to take advantage of the amazing breakfast! I grabbed some fresh scrambled eggs, chicken sausage, and potatoes. So delicious! They also had a plethora of breads and bagels as well as cereal and they had a cute build your own parfait bar with Chobani yogurt! Now to the rooms! My mom and I shared a two bedroom queen room. It was much larger in the photos than I thought it would be with tons of chill and wall around space. It also comes with a mini kitchen sporting a microwave, large fridge, and dishwasher. I also loved that it had silverware, plates, and cups--abd of course a wine opener! I did not get to enjoy the gym as we had two very quick, but busy days. It is well equipped though including a peloton. This hotel has everything you need and more! Love that it is just a few train ride stops to the World Trade Center and Manhattan. I will be back!

DO NOT STAY HERE, they have roaches. Please go through trip advisor reviews thoroughly. I stayed at…read morethis hotel once before and didn't see roaches being an issue however yesterday after dropping my bags off and then returning in the night to settle in, I opened the bathroom door to roaches! I immediately went to the front desk and let them know and they insisted I move to another room. Why on earth would I do that? If that's not enough the Operations Manager, Carlos, responded to an email I sent saying they "need" to investigate the issue in order to respond on IF they will provide me my money back after not staying at the hotel. Excuse me? I read his email then called to make sure I had it correct and he confirmed they need to investigate because they "don't have roaches." LOL I'm certain he's either seen them first hand or heard other guest share this information. Regardless, I'm sure the staff opened the door and saw the roaches well before the call took place and why on earth would a customer need to wait for an investigation when they left because of that health hazard in the first place. He even asked "what time did the roaches enter the room?" which really had me floored. -- It's clear based on a review from 2021 that they are good for taking advantage of people with the unhealthy conditions of the hotel. A previous review indicates that a person pointed out the roaches and management asked the same question "where's the pictures?" And that they would launch their own investigation, just to say they didn't find anything. Take your money elsewhere. As of 12/3 I called corporate who spoke to the GM who now indicates "we won't refund her because she went and wrong on social media" again staying true to their scheme

Overall not a horrible experience but some things were just not well done and made me question…read moreother parts. For instance we only stayed for two nights. Before the second night- the body soap in the shower was empty. Also we stepped on an earring that was there from a prior guests. Both these made me question how thorough they clean the hotel rooms. There is no fridge in the room! Know this beforehand because you won't be able to keep food cold. Honestly though, the room was pretty cold- the window let a cold draft in. For the price, can't complain. But wouldn't go out of my way to stay here again.

This is my hotel of choice when I come to Newark for concerts. It's close to the venue, near the…read moretrain station, and the rates are decent. I wish the bar did stay open a bit later, but I guess it worked in my favor since I was running on 3 hours of sleep. Overall, if you want a good hotel near the Prudential Center, this one is a great match.

Stayed at this Hampton Inn expecting the usual Hilton standard, but this was one of the worst…read moreexperiences I've had in over 600 stays. I was denied extra pillows despite explaining it was due to a medical need (something I've never been denied at any Hilton property before). The room's AC unit was extremely loud, constantly turning on and off throughout the night, making it nearly impossible to sleep. When I called the front desk, I was told they were at capacity and there was no one available to address it. The most concerning issue was the airport shuttle. It was overbooked by the hotel, and I was actually asked to let another guest sit in my lap during transport. That's not just uncomfortable--it's unsafe and completely unacceptable. When I contacted the hotel manager afterward to request a refund under Hampton's satisfaction guarantee, I was dismissed, told to "get over it," and the call was ended. I've stayed at Hampton Inns for years and have always had good experiences, which made this especially disappointing. Issues can happen anywhere, but the lack of resolution and professionalism here was the bigger problem.

Pros: The hotel itself is pretty good. My first time using digital key and I loved it. The hotel…read moreroom was clean and had a good floor plan. I loved that I could slide a barn door to close in the bedroom if needed. My room was close to elevator and the clean supply room so I was a little worried about outside noise. Although I only stayed over on a Monday night even without ever closing the bedroom door it was very quiet. I had a small issue with somehow dropping my phone down into the ice machine (horror) but maintenance was very responsive and quickly got it back for me. Housekeeping was very friendly. Front desk was ok, although I feel like they could have anticipated or understood my question better when I asked about hotel shuttle. They have a sign stating where the shuttle picks up. I asked about it but they just said that it was coreect, so then I made an an attempt to find the location on the sign. When I got back to the elevator and realized it didnt go down or anywhere that might be a level cars would park or etc. I went back and asked where to find the location. They said it was where the shuttle picked up at the airport. Then is said where does it pick up here. They asked when did I need it. I said now. They said ok they would add me to a list. So #1. Why would someone checking out of the hotel need to know where the airport shuttle picks up passengers at the airport. And even if that is useful information, shouldn't it also inform where or what is needed in order to get picked up at hotel. Specifically this would seem important if the check in line was long. #2 He never answered my question about where the shuttle picks up at hotel. Once i realized the shuttle sign was useless, I assumed it picked up outside the doors and it did but this entire exchange made me feel like I was an inconvenience rather than a customer. Cons: breakfast had no flavor. I'm not expecting a lot from a free breakfast but usually the flavorless eggs have cheese or something you can add to the top to give it a little something. The vanilla pancake topped with whip cream and strawberries was ok but again very little flavor. Plus not something I could eat had I been on a hurry or had an early flight out. Other Hampton breakfasts do a little better job. Maybe Monday's are just not busy enough to warrant more.

We stayed here for a night before an early morning flight, and it was a great experience. The room…read morewas clean and the bed was firm and comfortable. The bathroom had the essentials and the water pressure for the shower was good. There was even a giant lounge chair in the room for relaxing -- I made a mental note to find something similar for my own home. 1 star off: The property is quiet from airport noise, but the walls were kind of thin from hallway noise. I woke up in the middle of the night from conversations in the hallway. The best part about this hotel is its proximity to Newark Airport. It's only a 7 minute drive, hence great for early morning flights or unfortunate overnight layovers. The hotel has a shuttle that runs 24/7 to the airport. You just tell the front desk when you want it and meet the shuttle 5 minutes before your scheduled time.

We got a room here after spending an entire day at Liberty Airport. Be aware that you have to…read moreleave the airport property to get back to this hotel. There is signage posted for a shuttle at the terminal, but it said you had to call a number. When a Marriott shuttle showed up, they told us they would not take us to the Courtyard so we had to take a taxi ~ $45. We were here for almost 4 hours. Just long enough to put our feet up for a bit, shower, and change. Lighting in the bathroom and vanity area is brutal. The bed faced the sliding glass door, but we were never there when there was sunlight. The heater made lots of noise when it kicked on. They do provide an airport shuttle every half hour, that was the best part of our stay.

I stayed at this hotel for two nights because it was close to the airport and I needed to be in NJ…read morebriefly. Unfortunately, the experience was very disappointing. The lobby is beautiful--clean, modern, and exactly what you see in the photos. That's actually what led me to book the hotel. However, the rooms are a completely different story. When we checked in, I specifically asked if there were more updated rooms, since I assumed the hotel might have renovated sections. The front desk staff member was very kind and helpful, but the first room we were given was in really poor condition--chipped paint everywhere, a bad smell in the bathroom, and visible mold in the vent. It felt neglected and far from clean. We asked to switch rooms and were told the only options were the 10th floor or the 1st floor. Since the 10th floor looked just as worn down, we chose the 1st floor. The staff member did warn us it might be noisy due to the pool and said the pool closed at 8 PM, which seemed reasonable. Unfortunately, the noise was not from the pool. There was constant yelling, screaming, and doors slamming throughout the night. It felt chaotic and made it very difficult to relax or sleep. The second room was still in rough shape--more chipped paint, run-down finishes, and the towels were dry and rough. At times, the room even smelled like cigarette smoke, likely coming from a nearby room, which was really unpleasant. I do want to note that every staff member we interacted with was extremely kind and professional. This is clearly not a reflection of them--they were doing their best. The issue is the condition of the property itself. Overall, this hotel feels more like a rundown motel with a very nice lobby. I would not recommend staying here unless you are okay with outdated, poorly maintained rooms.

Do NOT use Global Airport Parking at Newark in the Double Tree lot!…read moreYour "self park" spot is not guaranteed. The Hotel had many events and there was no spots! Apparently Global does NOT let Double Tree know if it has paid customers coming. I had to leave my car triple parked with the keys inside so I wouldn't miss my flight. All week I was worried that my car might not even be there when I got back. I also made the reservation for 4AM instead of 4PM but the Global Rep said he'd fix it and refund the difference. He accidentally charged me instead of refunding the difference and no one at Global could understand how to refund the original charge and then the accidental 2nd charge. The last email said they'd "give it to me" for good customer relations!!!! It's owed me...I'm not ripping you off! I 'm not asking for a freebie!! Still waiting to see if anyone figured it out! I see one refund on my credit card. Not holding my breath waiting for the 2nd one. Stay clear! PS...my tire was flat when I returned. Double Tree's insurance company emailed me within 2 days! Now ...that's good customer service.

This hotel is all about location. The hotel is relatively close to the airport: when I say…read morerelatively it takes you about 15 minutes with low traffic to get to the hotel by uber. The hotel does offer a shuttle bus. Less time to get back to the airport as you can slip right on the highway going that direction. Once we entered the hotel there was a long line to check in. The staff was working the line the best they could. We were informed that the key making machine was not working thus the process was slower the usual. The room was basic. Looks like the room was partly remodeled. The bathroom sink and the bathroom showed the age of this hotel. The room provided the basics and the bed was clean. Room was good enough for one night. On the plus side the hotel offers washing machine and dryers for a fee. Great for travelers who are on the move. Breakfast looked like it was expansive for a Springhill. The breakfast bar offered the standard breakfast items you would expect at the Springhill suites hotels. The breakfast area was too busy for us to enjoy.

Stayed here and let's just say this is not the crown jewel of the SpringHill Cinematic Universe. It…read moreis not the best one I have been to. Not the freshest. Not the one that makes you text the group chat, okay wait, why is this airport hotel kind of eating. But it was good enough. The room did what it needed to do. The stay was functional. The whole place felt more like a layover with walls than a destination, but sometimes that is exactly the assignment. Bed. Shower. Regain composure. Keep it moving. There was nothing especially glamorous about the experience, but it never fully spiraled into chaos either. It sat in that very specific airport-hotel lane where your standards adjust in real time and suddenly phrases like clean enough and close enough start sounding romantic. It is the kind of place where you are not falling in love, but you are nodding in approval and saying, alright, you did your part. The staff really carried it though. Friendly. Helpful. Responsive. Easy energy. No attitude. No unnecessary friction. They gave the whole stay a boost and made the experience feel way smoother than the property probably deserves on paper. Honestly, they were doing character actor excellence in a hotel that was not exactly giving blockbuster. The atmosphere is pure transit-core. In and out. Bags rolling. People trying to remember what time zone they are in. Not luxurious. Not dreadful. Just very much a place where everyone has somewhere else to be. it's giving... the friend who is not the hottest in the group but somehow keeps saving the night.