My stay at this hotel was a complete disappointment due to the terrible condition of the room. As…read moresoon as I stepped inside, a strong, unpleasant odor hit me. The carpet had visible stains, suggesting the room wasn't clean. The old mattresses and worn-out pillows made it impossible to get a comfortable night's sleep. I only stayed there for one night on our way to Boston, but the poor state of the room completely ruined my entire stay. I do not recommend it.

Booked here for one night on business, August 16, ahead of a client meeting nearby. Honors Gold…read moremember, and I stay at this property fairly often. The in-room snack and drink amenity included with the rate wasn't there when I got to the room. Not the first time -- it's happened on several stays now. Front desk sorted it eventually, around 5:30. The bigger issue was trying to reach a manager. I was told there was no upper management in the building and given an extension to call the next day, which does me no good when I'm checking out in the morning. The email address I was given for management bounced. The replacement was a generic inbox, not a person. Then a staff member came over and asked me -- six times, I counted -- if she could move me to a different hotel. I'd asked to talk to the GM, not to leave. Being nudged out the door for raising a service issue left a worse impression than the missing amenity ever could have. Room was clean, location is convenient to the bridge. Two stars is for service recovery, not housekeeping.

0/5 -- Worst stay I've ever had…read more If I could give the Rodeway Inn in Little Ferry, NJ zero stars, I absolutely would. My stay was disappointing from the moment I checked in. The room felt neglected, the atmosphere was uncomfortable, and nothing about the place felt clean or welcoming. The noise, the smell, and the overall condition of the property made it impossible to relax. I ended up cutting my stay short because it simply wasn't worth the stress. Based on my experience, I wouldn't recommend this place to anyone.

AWFUL "Nonsmoking" rooms lmao FALSE! This place should not…read morebe in business. I'm a single mom with two kids and needed something last min and unfortunately this is what I got. Btw The room smells awful !!! They gave me an air freshener... Yes I complained - told manager wasn't here

Front staff we booked room for travel four 4 hours and charged 89 bucks then to stay to 5 am they…read morewanted another 60 bucks

WORST CUSTOMER SERVICE EVER I called to verify availability…read more for a 7-8 AM check inn. I was treated so foul over the phone that I lost interest in staying. The front desk Agent did not identify herself. Upon asking for the availability the straight answer was "Absolutely Not". At first I was confused of how I was answered to and asked again in disbelief and the answer was the same. I will ABSOLUTELY NOT be making any business with Congress In at any time in the future.

This would have been a 5- star experience if a few things had been different. First of all, the…read moreshower was impossibly loud, and the water was split about 50/50 between the shower and tap (= weak water pressure and flooding in the tub). The water from the tap for the bathroom sink sprayed quite a bit and it was hard to get the water temp just right. The location of the room at the neck of the ground floor wing meant frequent noise from the ice machine and people talking and laughing while using the machine all hours of the early morning. To top it off, the heater/AC was operating on the outdoor thermostat, so it was either too hot or too chilly throughout the night. Several things I liked include cleanliness of the room, good noise cancelation despite being right next to a massive highway, a mini fridge, extra blankets, and a good mattress. Parking wasn't an issue for a weeknight stay. Exiting the parking lot into the highway took a good 2-3 minutes even on this weekday mid-morning, because of the constant flow of traffic from the offramp.

Judging by some of the reviews here verses our experience,…read moreyou have to give this establishment an "A" for effort and the high reward for most improved. Sure, getting into the parking lot is a little tricky depending on what time of day you are driving in but being connected to the Hampton Corporation we are sure they will work this out in due time. The parking lot was well lit, clean and had ample parking for the duration of our stay. The lobby was pleasant, comfortable, cozy and smelled great. There were plenty of spaces for us to sit in small groups and chat amongst ourselves without disturbing others who were doing the same. The establishment was clean from top to bottom and there was plenty evidence of their efforts to maintain that cleanliness! So no complaints here. The food was good and received a thumbs up from our grandchildren who can be some picky eaters. The only snafu came with a misquoted rate for one of the days but once we got in touch with the manager he readily agreed to correct the misunderstanding which we expect to happen in the next few days. So compared to some of those old reviews on this site, congratulations have to be given to these folks for upgrading the level of their services!

Disappointing…read more Flying into LGA and making my way to NJ made for a long morning/early afternoon. All I wanted was to settle into my hotel room and relax for a bit. The hotel location is convenient to car transport if not the most alluring of locations (think 'office park'). But you're in Teaneck, not Midtown Manhattan so you should already be fine with location. I was. I was not fine with the level of service I received during my 3-night stay. I walked in to be greeted with attitude. Far from indifference, this was hostility. I didn't understand. I, literally, walked out of my rideshare and into negative body language (pursed lips, eye rolls and neck movements) and dismissive language. What made it worse was that at this time, I was close to Diamond status. This is a perk of membership? I wasn't smiled at, greeted, told about the hotel amenities, food options, or, even, offered water. Unacceptable for a hospitality business. The frustration continued with my mid-level room with no view. At first I was just happy to be in a room. This one had a decent size and I liked that I could stretch out. That's when I noticed multiple grains of rice on the floor. Was this not cleaned? The bedding didn't have visible stains but that's not dispositive of cleanliness. My fears were deepened when I went to the bathroom and discovered hair on the shower products. I contacted the front desk. No apology. No new room. Housekeeping came up (eventually, not immediately) and went through the motions of cleaning the floor and bathroom. I asked for a towel set from the cart. I slept in sweats, socks, long-sleeved shirt, and do-rag to minimize the amount of skin that touched the sheets. Again, no visible stains but I don't know if it was laundered (given the state of the room). 2 stars because I didn't leave with a rash. Faint praise, I know.

I've stayed at both Hampton Inn & Homewood Suites. I'm usually in town once or twice a year over…read morethe last 11 years The breakfast is very good. My first morning it was cheesy eggs, breakfast potatoes & a bagel & cream cheese. The 2nd morning oatmeal, yogurt & a pancake. Pretty good breakfast setup. No bathtub, shower only. The staff is really the standout here. Always friendly and helpful. I wish they had a restaurant that served food as I usually arrive late and starving but I've learned to plan for it.

My experience at this Home2 Suites in Hasbrouck Heights was a good one. It was clean, customer…read moreservice was good, and had everything you'd expect from this Hilton brand hotel. My room was clean and so was the common area on my floor. As usual, I didn't see many employees in the building, however, the lady I did encounter at the front desk was friendly and professional. Overall, a good stay.

Stayed here for 2 nights when I attended a family wedding. The staff at the front desk were…read morefriendly and helpful. I did not have to wait on a long line.(I did check in online but still had to check in at the desk to get a room key.) My room was huge, clean, with comfortable beds and lots of storage space as well as a roomy kitchen. I had requested non feather pillows on the app and they were on the beds as I had hoped! There was a cute free breakfast every day. The area was always kept clean. The gym is lovely with plenty of up to date equipment. Oh... and you can stream HBO for free!! Can't wait to return.

To everyone this place is remodeled but is 110$ a night and it bed bug infested don't be filled for…read morea quick Bj or romance here do not stay here it's Not worth it for yourself the kids or anymore it's not safe clean once blankets are stained bit good at all go somewhere else or sleep in your car

My daughter and I have been traveling around the country in our RV for over a month so far. Every…read morefew days we get a room to relax on a real bed. The customer service at this motel was the absolute worst in the country. My daughter left her toiletry bag in the room when we left. Having left the area, we called and asked them to hold the bag for a UPS pick up. It took 3 calls to get an email address to send the UPS electronic label to the motel. UPS attempted to pick up the bag but couldn't because themotel staff refused to place the bag in a box. We then had a friend in the area go to the motel to retrieve the bag. The staff was refusing to release the bag without a copy of my friend's driver's license. She had no problem showing them her ID but with identify theft booming these days she did not see a need for them to keep a copy of her license. My daughter and I had made multiple calls to the motel over the past week trying to resolve this issue so they knew our voices and phone numbers. Even though we gave verbal authorization for them to give the bag to our friend, they continued to make the situation more difficult than necessary. It took threats of calling the police to get the bag released. Im not sure if it was their lack of ability to speak and comprehend the English language or just their lack of customer service training, but I would avoid this place at all costs.

We were looking for a decent place that would have a pool so that we could make a weekend out of…read moreit, we came across this place price & location were good so we decided to give it a try. We arrived early Saturday morning & were able to check in, nice always a plus when this happens, we got room #401. Room was nice, spacious comfy bed & Dove toiletries to use not bad. Once checked in we headed to the pool for the rest of the day. It was nice, relaxing until a very large family came with way too many kids then the area was a bit crowded & loud. We had our table which was comfortable so at least we were not in the middle with everyone else. Next day we got a late check out & just chilled at the pool which was nice, barely any one around. Over all we had a good stay, decent room, nice pool as long as it isn't too crowded. Our check in/ out was smooth no issues, staff was nice we had a nice stay.

This hotel is absolutely disgusting. I wish I could give it 0 stars. I'm on my third day here. No…read moreone has come into my room to clean it. Even though I have called downstairs and asked to have the room clean because it was not even clean when we checked in. This place is old and filthy. and such a disappointment. I've never had a problem like this at a holiday inn before. Unfortunately, I still have five more days to go here and after coming back to my room, after being gone 13 hours, I can't even take a shower because there's no towels, so I finally had to go to the front desk, get towels, get garbage bags, and put all the trash outside in the hallway myself, not what I wanna do at 1 AM! absolutely unacceptable!

Be careful with this place! I know someone who actually died in this place back in 2013 All from…read morebed bugs. I don't know if things have changed there but you have been warned!

This place should be condemned! The room I was assigned had…read moreblood stains on the walls and holes in the walls. The mattress was stained with blood. The bathroom ceiling is falling down and actual weed growing out of it. The entrances look like a war zone. I woke up itching, I may have been bitten by bedbugs?