I was harassed and disrespected worst customer service I've ever received and I've seen some bad stuff, I work in service so I know what your supposed to do and not do when a customer asks to speak to a manager you don't act sarcastic and say you are when someone asks how to make a complaint you help them and don't kick them out over someone assisting you in the restroom because your back is fractured. And you don't bang on doors to get someone out that just makes you feel uncomfortable and in danger. Desiree and the other lady with blonde hair were seriously rude read more

Einstein Bros. Bagels - This lady was so rude - Bagels Near Me - Westminster, Colorado

I mean the service was fine. But as a visitor from California, the bagels here are real eh. I went with the a sesame and smear topped with bacon. The bacon was microwaved, and were 2 very sad, thin and flimsy. The coffee was fine and service was good. Although the aggressive tip sign on the credit card machine is completely unprofessional. Bullying people into tipping isn't the way - how about incredible service with warm and friendly banter? That's it. I stayed at the hotel nearby and it worked. read more

I ordered 4 dozen bagels and got to my location and they had forgotten the cream cheese. I went back and Christian the manager was so wonderful and kind and went above and beyond to make the purchase right. read more

The workers are amazing and so nice. Their food is super good so I would recommend!! I got the bagel sandwich and it was so good and filling

This is the worst place in this entire town - you wait 45 mins in the drive thru for 2 bagels and a coffee. How? Why? Not sure but It's always like this. And there's like 16 people working. I'll order a sweet bagel and it'll always taste like the onion bagel. We got home and we literally didn't even get what we ordered. Stale. Slow. Expensive. There's something about the management and the systems they have going on here that doesn't work. read more

Love this place!! Food was so fresh and delicious and came out super fast. Definitely recommend stopping in here if you're looking for a quick bite! read more

Needed a quick bite to eat and they were next to my hotel. Quick service and friendly staff. Caribou coffee not bad. Ordered the bacon and eggs bagel warm and delicious. read more

Einstein Bros. Bagels - Right across the parking lot from my Marriott Hotel - Bagels Near Me - Westminster, Colorado

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I recognize that the economy is creating circumstances under which businesses have to get creative to make profits. I don't think that the quality of the food should be compromised for as much as food costs, nor should the cleanliness of the environment be neglected. The sandwich I purchased (Tasty Turkey) was primarily lettuce and the dine in space was pretty messy. It says a lot about an establishment. I'll choose another location. read more

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Just okay. The "All-nighter egg sandwich" was good, but everything else was just meh. It didn't come with much bacon and the other bagels are nothing special. It is also more expensive than expected. Overall, it wasn't bad, but I wouldn't really recommend coming here. read more

Einstein Bros. Bagels - "All-nighter egg sandwich" on a cheddar jalapeño bagel. Good - Bagels Near Me - Westminster, Colorado

If I could give 0 stars I would. The manager was unfriendly, the wait was 17 minutes, my bagel was cold and the avocado was frozen??? Not to mention...... look how appetizing. Waste of money. read more

Einstein Bros. Bagels - Avocado toast - Bagels Near Me - Westminster, Colorado

Slow... slow slow. Dirty. Slow, no regular coffee... seriously!! 20 min for a bagel sandwich!!! Go elsewhere! read more

This location is by far the worst with their drive thru service! They leave you waiting in the drive thru forever and when you get to the window you wait a long time for them to even take your payment and give you your food. I went there yesterday and got 1 bagel with cream cheese and waited for 20 min in the drive thru total and there was only one car in front of me! Another time I waited in the drive thru for 30 min! How long does it take to toast a bagel and put cream cheese on it?! read more

I always get treated very kindly and my order is always done right. The food is fresh, hot and delicious at this location. TY EBB! I appreciate all you do! read more

I was hungry for some breakfast and choose this Einstein location. I had their signature lox and bagel and added egg on a everything bagel. It was very good and hit the spot. Good customer service a clean enough (tables could use a wipe down and a straw wrapper on my table). read more

Einstein Bros. Bagels - Front end - Bagels Near Me - Westminster, Colorado

I'm baaaack with another review! This is what this location considers a Texas brisket sandwich. Bacon!? There was no communication of being out of said meat. Did you really think we weren't going to notice?? read more

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If I could give zero stars I would-- just walked in here-- Waited by the counter and no one came to take my order. At all. For several minutes. I don't expect much from a chain bagel store, just wanted to get a bagel for my toddler, but apparently not read more

45min wait to get our food in the Cafe since drive through was over flowing. Then find out after getting home it wasn't even what we ordered. This location in particular, seems to really struggle. Dirty floors, no napkins, coffee pots empty, creamer empty. We like Einsteins brand but will no longer visit this location. read more

Walked over from our hotel for some breakfast for my kids. My son loves bagel dogs which they didn't have - I'm not familiar with Einstein's so I didn't know if they also have them. Manager offered coffee on the house just because they didn't have it (I guess they used to? - bring it back ;) ). Didn't end up buying anything and yet got great service!! read more

Every time I go there which is 15 to 20 minutes out of my way because it's the closest location to my house. They are always messing up my order. It should be your simplest thing. I get the farmhouse with one egg nothing special won't be going back if I could give a negative -5 so sad. read more

This is my first writing a review. But me and my boyfriend came in to get breakfast and Anna is the sweetest and is good at doing orders and making sure your orders are right. I love this place. read more

5 stars, it's more along the lines of a 4 but since I think the reviews are lower then deserved. We had no wait time issues, staff was friendly and serviced the food as ordered. First experience in any of these branches it was good will return. read more

Einstein Bros. Bagels - Bagels Near Me - Westminster, Colorado

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People in here are down right rude. Including manager. Takes a village to try and get someone to acknowledge you.

Anytime I come to this location it takes 10 minutes for them to acknowledge you. Then they tell you I'll be with you soon. I've tried the drive tru too and it took over 20 minutes from ordering for one toasted bagel with cream cheese. When I got my bagel it wasn't even toasted like I requested. Just avoid this place at all cost. Chick fil a breakfast in the same plaza takes less than 10 minutes even on a busy day. read more

Hardly any cream cheese on my bagel. Cashier was super nice but overall I would not go back

Absolutely disgusting, not sanitary at all ordered a plain bagel with strawberry cream cheese and I received it my bagel with pizza sauce and avocado ALL over the bagel from not wiping down theres counters!! read more

My biggest problem with Einstein's is that on the rare occasion that they get everything right--it's so good. Despite the outrageous prices, clearly unhappy workers and the guarantee of some part of my order getting messed up every time, I keep coming back because I want to like this place so bad. It's so clear there is something wrong with the management here and maybe with the organization as a whole because I've never been to a business that so consistently has workers that seem like they simply can't wait to die so their shift can be over--and I want to make it clear that I am NOT blaming to workers at this location because of that, I don't believe that they would mess up my orders this frequently if the management was doing something right. And that's just it, because of this clear disconnect between employees and their employers, they don't care which means they're providing terrible service and even worse products. I end up craving Einstein probably once a week, I'm a very regular customer. But I can't remember the last time I've come here and gotten my order completely right! No matter was I ask for--lunch items, breakfast items, plain bagels, a dozen--something is ALWAYS wrong. Are the managers just never there? Or are they so horrible to the employees that they don't even want to try? I'm sure none of these problems will ever be addressed as they. Clearly don't even care about the horrendous ratings they're getting on every review website. I spend a decent amount of money at this location and I would probably spend more here if it weren't for these issues. It's clear the management simply doesn't care to make their business any better and it shows in their service, products and their reputation. I wouldn't be surprised to hear Einstein is a dying business, but for the sake of the workers I hope something changes soon. read more

Won't cut a salmon sandwich because the knife would be contaminated??? Really? What happened to soap and water in this joint. No wonder the ratings are poor. Thoughtless service maybe? read more

Drive thru took forever. Wish I saw all reviews on terrible drive thru before I did this. Went through it because I wanted a quick bite with a baby in the back seat. The level of regret is high rn. read more

Pre-ordered a bakers dozen of bagels to celebrate our daughters birthday before heading to the airport for a trip. Bagels weren't ready at the counter as stated in our confirmation. Young lady at the counter seemed "put off" by my husband asking for our order. After traveling 20 min to our daughters we found there was no cream cheese included with our order and two were purchased. read more

Drive thru took over 30 minutes. I ordered two drinks and two chorizo sunrise sandwiches. When I opened the sandwich it get super cold, turns out it was either still frozen or just not heated up at all. I tried calling to let them know, no answer. I don't recommend this location. read more

Employees at the Orchard PL/Thornton location are a very friendly and helpful. Anytime there is an issue they correct if with a smile and apology. The take the extra steps to take care of their customer read more

I went before and not so great but must have new management because drive thru staff was amazing and fast. Thanks for great experience and great food. read more

One hour in the drive through!!!! No way to back out so stuck!! Ridiculous this is horrible customer service! If you are that backed up CLOSE the drive through! Food cold and order is wrong! so disappointing! I love Einstein's but will never visit this location again. read more

Went in the store to use the restroom and it was in poor shape. The toilet was abused and no tp. I figured hey, they probably don't know do just kindly let them know. I ordered a turkey sausage on plain and it was SO salty. Very salty. It mase me thirsty (for the water I ordered, didn't get but just let go). Then the coffee, just a small medium roast with cream. I am total coffee newbie and don't know anything about anything- but it was, sour? Never had sour coffee before. Just seems like this particular location needs some TLC in my own opinion. read more

Food is consistently good, but the service is slow at this location & has been for some time. Waited in the drive-through this morning for 10 minutes behind one other customer who appeared to have ordered a single sandwich. I recently went to the Einstein Bros. at 120th & Sheridan, ordered my BE&C bagel and was called back the counter before I was able to walk to a table & sit down to wait. read more

I come to this place mainly for the location: it's close to stores and right off the highway, and that puts it in prime location for writing. It's convienent. However, after today I will not be returning - ever. I have never seen the store in this total disarray; the carpets, the tables, the mats and the counters are disgustingly dirty - it looks like they haven't been cleaned in weeks. There are only a handful of tables that you can work at, and one of them is so rickety you can't even put your elbows on it without it shifting. Anyone who understands people who work at coffee shops knows that the tables need to be solid, and I had actually mentioned this problem to them A YEAR AGO. It has still not been fixed. How hard is it to buy a new table that customers can actually use? When I asked to speak to the manager about it, she looked at me with a blank face when I told her about the table and didn't offer any suggestions, literally just said "Uhhh, okay?" I feel like half the workers here are stoned half the time, and they seem to have terrible turnover. All this happened before I even ordered. When my food came, it was wrong (1 egg instead of 2, bacon ordered extra crispy and was barely cooked.). It was fixed quickly, but should have been right the first time and the two people behind me also had issues with their orders. With Snooze opening a few steps away, and the behemoth that is the Starbucks customer service experience across the street, there is no way this place is going to survive. When it does go, it won't be because of those reasons though: it will because the management did the bare minimum, every time. read more

Waited in the drive thru for 45 minutes to get 2 sandwiches, i understand yall get busy but cmon man yall aint even make the food until we pay. in a drive thru. Got a farm house and an all nighter w avocado. Same thing i get from all the other locations. The farmhouse was burnt and the all nighter with added avocado that i paid for had no avocado. Repeatedly called and no one answered the phone. Got the receipt of the avocado being added too. Lowkey just terrible time management. read more

Overall I would give Einstein bagels a 5 star and we go there often. For whatever reason this specific location I has horrible service. They just can't get an order correct either at the takeout or walk in. For example, this Sunday we went through the drive through and ordered 4 breakfast bagels a coffee with cream and a dozen bagels to go. I specifically said not to cut the dozen bagels because they were for later. Got the order and took a drink of the coffee and it spilled all over me. They didn't tighten the lid. Good thing it was lukewarm. Sandwich order was fine so I shrugged it off and cleaned up. This morning I opened the box to make bagels for the family and guess what? Yep, they cut all the bagels and they were hard as rocks in the center. Trying to figure out what to do with them since they were $20! Dogs might be getting some expensive treats. If you want Bagels, make the drive down to the one on 120th and Sheridan. Never had a problem there. Or roll the dice and try this location but you've been warned! read more

My husband and I came here for the first time today due to the email I received about it being National Bagel Day. We decided to make a late Saturday morning date out of it, being our teen boy is away at winter camp. We went thru the drive thru, ordering was easy and the gal patient with us as we needed a few minutes to read menu, staff we encountered was very friendly and we received our items very quickly. I ordered the French toast bagel with honey almond ( they no longer have French toast maple spread, need to remove it off menu); my husband ordered the protein bagel with strawberry. We are not normally bagel people, being we eat them once in a awhile so anything other than what comes in a bag is really good! We both found the bagels to be very good, right amount of Shmear (though I think if one of paying for it separately, one should put it on themselves, otherwise amount of product is totally dependent on whomever spreads it) We also ordered coffee, but will review that at Caribou. It was really good though. Will need to read the reviews from others, wondering why overall (3 stores, over 100 reviews all have low ratings) read more

I went there on a Wednesday at 5:40pm and the doors were locked. They are supposed to close at six. It wasn't a holiday. read more

Einstein Bros. Bagels - Bagels Near Me - Westminster, Colorado