Sorry, but, as Yelp puts it, I've experienced better... with emphasis on experience.
The food quality is eh.
The bagels taste a little better than the ones you get from your local grocer, but in my experiences with them, I found that they were not spectacularly fresh, hot out of the oven bagels. They do seem to have a small bakery type thing in the back, but I never see bagels being rolled out, and I do see many bagels lying on the shelves behind the counter.
"Schmears" (read: cream cheeses) are solid also, they are definitely liberal with them, so be careful if ordering something with a spicy schmear, you will definitely taste the spiciness.
Egg that you get at this place comes out of plastic trays and into the microwave. Again, back to freshness, if you are getting a frozen egg that is out of a plastic tray and into the microwave, how fresh is it... and taste agrees, not very fresh... not very REAL.
Cheese and proteins are good though. Also, the wraps here are quite solid... even though it has that fake-y microwaved egg, the Santa-Fe egg wrap isn't a bad way to start the day.
Coffee here is of meh quality... I never come here for the coffee because I like it, I come here for the coffee because I need something of industrial strength. It is also nice that you are able to pour the hot coffee yourself, and blend it if you so wish.., and add just as much milk/cream as you want.
Where this place really loses points is the service... it is not the most polite, as the majority of people working seem like they are either indifferent, or like they don't want to be there.
Service is also wicked slow... especially during busy times... there is a pretty large line of students waiting to place their orders, and then they all go congregate on the other side of the counter and wait for their number to be called... the long lines, large crowd, and relatively long wait are especially bad considering students are usually in a pinch (time-wise). Pinch or not, standing around in a large crowd isn't super pleasant... They have more than one employee, and Sodexo/Einstein-Noah are large enough companies that they can properly set up the process to reduce this issue
Prices would be okay if the quality was at a four or MAYBE three star level of food and service. A little overpriced at this level of quality
Overall... okay if you don't want Dunkin', are sick of Seasons/921, and want something breakfasty and have some extra time on your hands. read more