Ordered DoorDash early this morning at about 5am, when the store opened. Was hoping to get breakfast for my husband before he left for work. The DoorDasher was at the store quickly and waited a few extra minutes for the restaurant to get going. Once my order arrived to my home, the bag was stapled shut by the store, as is common with food delivery. When I opened it, I noticed the 2 brisket sandwiches were there, but no hash browns. I had to quickly submit the claim to DoorDash and take a photo. The app gave me a credit and a coupon off next time. While that is good, I would have preferred my order being correct. I tried to call the store and let them know to please double check their orders, but the phone just rings and rings. While I do enjoy the food here, the coffee is good also, it takes less than a minute to double check an order and read the receipt. The store should be doing this because delivery drivers are not able to when bags are stapled shut. Plus, the driver doesn't work at the restaurant, so it's not always easy for them to understand the tickets. read more

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I'd like to give this place a decent review but it's taking forever to get a basic bagel toasted with butter. you put in an order at like 730. It takes an additional 12 minutes to get anything. Over the summer when I came in and ordered a person in front of me who had been waiting for her food had expressed deep concern with cleanliness from the main individual who was checking people out as he was taking care of the trash in between clients paying and would not use gloves and didn't wash his hands and then continued to make people's beverages, even though he did not put on gloves or wash his hands in between touching trash, touching the register and touching beverages. I have nothing against people with special needs and while the individual making the beverages and doing the checking out, may possibly have some special needs. It is not OK to not remind people on a regular basis of cleanliness when working with food products. They definitely either need to have more people in the morning, preparing food or find a better way to be more efficient in getting people out the door in less than 15 minutes. Heaven forbid anybody goes to work on time. read more

Wes greated me as I came through the door and said hello and welcome to Einstein s the food was fresh and the service was exceptional. The place is very nice and clean. And Wes has been with the company 13 years and you can tell he Loves his Job. read more

Really disappointing customer service at the Einstein Bagels on Eastern in Henderson. They put my mobile order on the delivery side instead of the pickup side and never called out my name, so I ended up waiting way too long for an order that was already ready. A little communication and attention would have prevented the whole situation. read more

Cliff Notes Price Range: $ Parking: Plenty Perk: Ordering the right bagel Non-Perk: Paying Ambiance: Typical Einsteins Place Dress: Please, just have clothes on Noise: Low Temperature: Comfy Recommend: 100% Response Time: Fast Professionalism: 100% Date: 3/1/26 Dissertation: Redemption visit to Einstein Bros. Bagels. Last time I learned a harsh breakfast lesson about ordering regret (see previous review). This time I corrected my life choices and ordered properly. And wow... totally different experience. The sandwich was hot, flavorful, and exactly what a breakfast sandwich should be. The bagel had that perfect chew, everything tasted fresh, and for once I wasn't staring at my husband's plate wishing I'd made better decisions. Turns out Einstein wasn't the problem. My ordering skills were. Lesson learned: order the good stuff the first time. read more

Only because I couldn't get it zero stars. I don't know how people go to this location. Even when it's slow, they are slow. They don't even acknowledge customers that are standing right in front of them.A "we will be right with you" goes a long way. They need some real training at that location. They are more concerned with their online orders and not the people standing in front of them. This is the second time I've walked out, not helped. Never going back. read more

Well, I reached out to customer service as asked, had to wait multiple days to get any sort of reply, I pasted my entire review into an email for them to read and that was the end. To date I have not heard a word from them so I downgraded my review to it too. Instead of a three. I won't be going back.. read more

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Epstein bagels are very good, but their service leaves a lot to be desired. I regularly order their bakers dozen specials using their app, and 3 times in the last year they came with only 12 bagels instead of a "bakers dozen" 13 bagels. read more

This location really need management training . I visit this location once a week and never get a decent Service. My order is always wrong . I always get the Tasty Turkey and ask for double toasted and I get my bagel un toasted.. I asked for no tomatoes, They put tomatoes and take away my cucumbers. I have to complain each time and nothing seems to get corrected. Its time to go else where! read more

Einstein Bros. Bagels - Tasty Turkey - Bagels Near Me - Las Vegas, Nevada

Just horrible. Both breakfast sandwiches were not just a tiny bit off but so completely wrong that I felt attacked. Could it have been ageism? I ordered a bacon avocado tomato that came with no avocado and no tomato spread. The Santa Fe was a clump of bacon on a cinnamon sugar bun. (Heavy orange cheese on both) I was starving and on the way to the emergency room so I ate them. 0/10 do not recommend. read more

Service is great, I always get bagels here for office meetings it is great. This time I decided to get the all nighter sandwich to get a little bit more protein. I notice a light grey discoloration in the eg. and I looked up why that is happening. Basically it could be due to high heat or the eggs are a little old with the high heat. I really do hope the eggs are fresh especially when you pay $8 for a sandwich. First time this has happened to me. read more

Einstein Bros. Bagels - All nighter switched to a 6 cheese bagel - Bagels Near Me - Las Vegas, Nevada

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Enjoyed a really nice quiet breakfast at Einstein this morning. I love the franchise. This was my first visit to this specific location and I had no problems of any kind. The dining area was nice and clean. The customer service was friendly. The service time was a tad bit slow if I'm, being honest, but I didn't mind. The twice baked hashbrowns that I ordered were good and perfectly made. As well as the two Texas brisket egg sandwiches. read more

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The bagel was good but there were no napkins available I was given paper towels. No lids for my coffee I have not been to this location in a while and probably will not be back read more

Made an online order, get there to pick up and the "pick up" area is empty so I had to wait 10 minutes to ask someone at the register for my single bagel. Mind you she was helping someone , 5 minutes pass and helps another person and another 5 minutes passed and she finally helped me. I said i have an online order, she says "like catering?" Mmm no just an online order that i made online... "so like uber?" I said NO an online order i made using the app ...Asked her why they don't use the pick up area, she says "sometimes they do sometimes they don't". Doesn't make any sense. I have to wait forever to pick up a single bagel because they don't always use the online pickup area... Time before this I waited forever AGAIN. When the manager had 10 bagels in his hand he came out and started calling out names. Why not just call them out as they're ready so people can grab and leave.. I can confirm there can be multiple people waiting to order and the employees are running around in circles. This place is so unorganized it's frustrating. When your customers notice it, it's an issue. read more

Visited this Einstein Bros. location around 7:10 a.m. today. The store was not busy--only one other customer--but there were at least five employees on duty. When I approached the register, one employee was chatting with a friend and didn't notice me waiting. She then walked away. Another employee behind the register was slicing bagels and did not acknowledge me either. When I asked if I could place an order, I was told she couldn't help because she was busy cutting bagels. I eventually asked for the manager, who did take my order, but the overall experience felt slow and inattentive, especially given how lightly staffed the store was with customers at the time. This location would benefit from a consistently visible on-site manager ensuring employees are attentive, properly trained, and aware of customers waiting to be helped. Disappointing experience for what should have been a quick morning stop. read more

This is my go to in the morning for a great breakfast sandwich and delicious coffee Exceptional customer service and friendly read more

Wes at Einstein Bagels is one of the main reasons I keep coming back to this location. He is always incredibly kind, welcoming, and efficient, no matter how busy things are. He remembers me every time I come in, always makes sure I'm taken care of, and even reminds me about my rewards. read more

This particular location is pretty reliable. Located in the busy parking lot on Eastern, you will find an open seating area and a high top seating area with outlets to do electronic stuff. Not USB ports but outlets available. Best time to go to avoid mad rush is early like 6 a.m. it gets really busy around 9 a.m. Sign up for their rewards program if you get lots of bagel and coffee for work. Favorite go to items are the All Nighter, Nova Lox, and pizza bagel. The All Nighter is super hearty with eggs, aioli and bacon. Nova Lox is a classic with smoked salmon, onions and capers. Get it on the everything bagel for flavor contrasts. Service is usually fast, so be prepared to order. The atmosphere is not quiet. Upbeat music plays in the background and people are in the background chattering away. Overall, one of my go to spot for a hearty breakfast to go or office catering. read more

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No matter what you do in business or what you sell it's not a matter of "if" you make a mistake it's a matter of "when". The differentiating factor is how you resolve it and Azreal not only handled it the right way but showed even while they were extremely busy they can still do the right thing! Thank you guys for being awesome especially under serious pressure! read more

Einstein fan for life! My friend and I stopped in to this location to get some coffee and she needed a quick snack. We're both very health-conscious eaters and she didn't want a full bagel so she got the bagel thin sandwich with egg, white, avocado, and some veggies. Not sure what the name of it was on the menu. Astor who took our order was incredibly friendly and helpful. We were making jokes, and she was quite humorous herself. She was very helpful with the ordering process since my friend had never had the bagel thin sandwich before. I am a coffee, lover, and Einstein has some of the best coffee in town if you ask me. Way better than SB. There was a young man named Wes at the register who was quite funny also. Our total was 14.92$ and he started singing the Christopher Columbus song " sailed the ocean blue in 1492" When he gave us the total we joked about how much history he knows to be able to remember that date. All of the staff were incredibly helpful friendly and we had great customer service. My friend really enjoyed her egg white bagel thin sandwich and we both loved our coffee! The only thing that kept me from giving a five star review was every table had crumbs, a little bit of trash or something left over from the previous customers on them. Not the biggest deal but that's what kept this from being a five star review. Certainly won't keep me from coming back. Einstein coffee I love you so much! read more

Einstein Bros. Bagels - Veggie with egg whites, bagel, thin sandwich - Bagels Near Me - Las Vegas, Nevada

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Wait was a little long but the staff were so nice I didn't mind. Breakfast sandwich and coffee were tasty and hot!

I will confess that it has been a while since we've been to this Einstein's Bagels location; however, from the moment we walked in I could tell the ownership had change but we decided to stay and order anyway. The service was horrendous, the trash cans were overflowing, coffee had run out, the counter was filthy. All of it while there were employees chatting it up by the cash register. How hard do you have to work to screw up a bagel? Well, we quickly found out. We ordered bagels double toasted with extra cream cheese; we got burnt bagels with regular cream cheese. Also, where was Wesley??? He was a staple at this location and helped the place run smoothly. Additionally, he was always happy and friendly. If anyone wants to do a case study about how to take a bustling business and drive it into the ground, consider taking a look at this Einstein's location. read more

Horrible service! Order at one register and then pay at another register! Tried to pay cash and now they don't have change. Coffee containers are not labeled so I'm not sure what I'm drinking! The place needs a good cleaning. Dirty floor and tables! read more

I ordered 2 dozen bagels online at 10:11 AM. It was scheduled to be ready by 12:20 PM. I arrived at 12:30 PM to pick them up. I was told that they didn't have the order ready and it would be at least another 30 minutes to prepare. I told them that I ordered these bagels over 2 hours ago and this was not acceptable. I then said to cancel the order and give me a refund. The person working the register went to the back to speak to their manager. When he came back, I was told that I need to contact customer service to get my refund since I ordered online. The manager did not have the decency to come out to speak with me. I sent off a request to customer service regarding the refund but did not receive any acknowledgement or anything as of yet. Next stop, will be to contact my credit card company to dispute the charge. Very poor service. WIll not be back. read more

First time patronizing this location. Will never go back. Entered the store and went to the ordering counter - was not greeted by any staffers and was ignored for close to 5 minutes before a staffer came over to take my order. The staffer made a mistake on my order - no big deal. When I went to correct the order (and offered to pay extra for what I wanted) I was treated very rudely by one of the staffers. Then the staffers began to argue with me that I failed to place the correct order, which is ridiculous as I know what I ordered. Then another staffer who was not involved in the order then chimed in that "she witnessed the entire conversation regarding the order and that I was wrong." These staffers acted like I was trying to hustle them for free food and that I was an idiot for not placing the order the correctly. Totally unacceptable customer service! But it gets better. There was a homeless person asleep at one of the tables. Next to this person was a shopping cart or wheelchair piled high with junk. Add to this there was no ice in the soda machine and the area around the soda machine was filthy. What a disaster at this location. Shocking that a national chain like Einstein Bros could have such rude employees and low standards. read more

Great breakfast sandwich, served up fast. They could use some more variety of sodas, someone needs to inform management that there are more flavors than Coke and Diet Coke. And have you heard of Coke Zero, Dr. Pepper, and Root Beer? Anything other than just Coke and Diet Coke? Coke Zero is far better than Diet Coke BTW. Also a good place for people watching as a lot of hipsters seem to come thru who are very impressed with themselves and they are always fun to watch. read more

Einstein Bros. Bagels - Order here - Bagels Near Me - Las Vegas, Nevada

While the food may taste great at Einstein bagels, its rare they have in stock the bagel u want. The last 3 times I ordered on line they did not fulfill my order. No call, no email, no text, just go to pick up the food I ordered and they greet me with "oh, we dont have that bagel in". I order my bagel in the am before work so to go pick up food for a long day and its not ready is very aggravating. I strongly suggest not going to this location I was going to, 215/Rainbow, hopefully there's better luck at different locations. Unfortunately, I wont be going to Einstein again, they've left me "hangry" too many times! read more

Placed an order online at 11:49am to be picked up at 1:00. I get there at 1:05 and my order was not ready and I'm told that 4 of the bagels I ordered was not available (why was I able to order if it wasn't available?) ok so I pick a different flavor(she told me that they're being baked and should be done in 5min) meanwhile half of my order is sitting in an open box by the cash register. I finally get my order at 1:30 take it home to eat it and bit into a glob of raw dough! DISGUSTING! Also I asked for my bagels to be sliced. They were not. And honestly, the bagel was the size of a small hamburger bun. Highly do not recommend this location. read more

Friendly service but the restaurant is dirty. Every single table is dirty, every table and the self serve bar, which oddly was cleaner than bc any table. All while construction/maintenance was happening. Maybe call darse read more

Every time I go they get my order wrong. I checked the bag this last time and it looked correct. I get home and I have the wrong spread. Do I need to take a bite out of my food before leaving to make sure it is correct? Usually I take the L and throw it away. This time I couldn't take it- I drove all the way back. Over 20 bucks have been wasted due to not being able to eat the spread. I don't know why I go back... never again though. I'm boycotting Einstein Bagels! read more

It takes a lot for me to write a negative review but I'm seriously over rude behavior. Normally I have amazing service here but today we were helped by a woman we don't normally see (Asian/African American possibly) didn't see a name tag. Went in to get fresh a ready boxes for my employees but there weren't any. Normally we pick what we want and are out the door fairly quickly. Today we were snapped at and told boxes are pre set. What's changed from last week and the week before? The only difference here was this woman. Raises her voice at my husband for asking to swap bagel flavors and he said no it's fine if they are now preset, rolls her eyes and walks off. Slams our order on the counter and walks off. No napkins, knives, bag, nothing but attitude for doing her job. Then screams across the room as we are walking out "I hope you have a blessed day!" In a rude tone. Lady, you need an attitude adjustment and some SERIOUS customer service education. Nobody was rude to you. You should be ashamed of your actions. read more

Easily the worst coffee in town, like something isn't getting cleaned or I dont even want to know. Chorizo sunrise always fire though

Was there for the lunch it was quite and clean just what I needed for a good study session

Wah wah wah... nothing spectacular and the prices are so high!!!! Typical chain food in my opinion. I probably will not go back. I will tell you that the staff were some of the friendliest people especially when considering this is a large chain and typically customer service is not their strong point. Everyone was nice from order to paying, to pickup. read more

Waited 20 minutes for a bagel and a muffin only 3 customers in front of me I could of tolerated that but this was my order read more

Einstein Bros. Bagels - Bagels Near Me - Las Vegas, Nevada

As (almost) always, another five-star experience today. I'm always so happy when it is Wes who greets me and takes my order. He is, in my opinion, Employee of the Year, every year. My order was perfect: Asiago Bagel, not toasted, jalepeño salsa; two Santa Fe Sunrise sandwiches with one Egg on Asiago Bagels; small black Coffee in a large cup; and a container of jalepeño salsa which Wes had to bring from the backroom. I can't tell you how often other bagel shops (especial the Einsteins on St. Rose Parkway) will toast the Asiago Bagel within a minute of me ordering it "NOT toasted." Spoke with the Manager for a minute; I praised Wes. One concern/complaint: I couldn't get out the "exit" door AND there was no sign on it. I had to squeeze between occupied tables carrying my large self, my big purse and my take-out bag of food, in order to get to the "enter" door. That needs to be addressed ASAP. I drove home down St. Rose Parkway, nibbling on the untoasted Asiago Bagel, as I passed the horrible Einstein's location. I still drive past the bad one to get to the good one. read more

The food is great the service is good and a clean environment and your cashier Wes is so helpful , respectful and knowledgeable and always remembers our orders ! We will definitely be back ! read more

I get Einstein Bagels for our meetings at the work and both times messed up. First time they gave my order away and I had to wait so they can remake my order. Missed half the meeting. Now today, I called in an order told them to be ready at 1015 and it's now 1028am and barely leaving the store. They didn't even have it ready. Then don't have the right bagels and muffins as advertised. Going to be late for this meeting. I'm over this location read more

Spent 10 minutes in line before anyone spoke to me, cashier was rude, and had an attitude when i wanted to order a dozen and did not memorize my order. Reluctantly walked 4 steps to the bagel cabinet so I could get what I wanted. Waited another 20 minutes for 1 hot sandwich. Seemed like every employee at this location could not want to be there any less. read more

Went in to order a bagel. Five people behind the counter, no one acknowledged me at all. Stood for about five minutes and decided to use the restroom. When I say that this was one of the grossest public restroom I've ever been in, I'm not kidding. I was in the restaurant in the morning and it appeared like it hadn't been cleaned in days. There was urine all over the floor, poop splatters all over the toilet, paper and used paper towels all over the floor. Inexcusable. Decided I shouldn't eat there. As I walked out, someone actually made eye contact with me so I politely suggested their bathroom could use a cleaning. An older female employee with glasses responded super rudely to me. I told her I wasn't trying to be mean. The bathroom was worse than a lot of gas station bathrooms I've been in. I couldnt believe it. I definitely won't be back. read more