I went in today at the point where Heather was the only one manning the store. She was working as fast as humanely possible to get everyone out as quick as she could while still delivering quality with amazing politeness. I am so appreciative of the work she put in today to make that happen. Truly hope she is shown that appreciation. read more

Had an average experience here based on the star rating. The cashier behind the counter seemed pretty unfamiliar with their products and systems but was overall friendly. It seems like there were more experienced staff members present that were just unwilling to help him so it's a tough spot to be in. The bagel sandwiches were like-warm at best. The cheese was not even melted. Unfortunately I really can't recommend this location. I think it has potential, management just needs to come in and clean up some processes. read more

Einstein Bros. Bagels - Bagels Near Me - Highlands Ranch, Colorado

I've given this Einstein's in Highlands Ranch more chances than I probably should have. I've placed multiple online orders here and not once has my order been made correctly. I consistently pay extra for avocado and never receive it. I've stopped ordering drinks altogether because they're never made by the time I arrive--I always have to wait in line and ask for it, which defeats the whole point of ordering ahead. They often give me two of the same bagel, even though the receipt taped to the bag clearly lists the correct (and different) items I ordered. It's frustrating and honestly baffling how consistently these errors happen. Maybe it's shame on me for expecting improvement, but I've finally learned my lesson. I'll be looking for another local bagel spot that gets it right. read more

Both items I ordered were made incorrectly, and didn't come out in a timely manner considering there wasn't anyone in the dining room. Vibe was fine tho. Avocado toast wasn't toasted nor spread, and the plain bagel wasn't toasted. read more

Einstein Bros. Bagels - Avocado Toast - Bagels Near Me - Highlands Ranch, Colorado

We come here quite a bit and they do a good job. During the week - hardly a wait. On a Saturday...you'll wait 30+ minutes for a bagel. Not sure if management knows this or not, but I'd desperately try to find more help on weekend mornings to prevent such a long wait. read more

I went by there to get coffee and a bagel on Saturday, Dec. 13 in early afternoon. It was not long after 12:00 pm. They had closed early due to "staffing issues." This strikes me as poor management. Hire people. And schedule them correctly. Einstein Bros. seems to consistently have problems with how their shops are operated. read more

Love Einsteins Bagels. I haven't been to this location too many times, but when I did go there, the food and drink were awesome and the team working there was fabulous. Love love love their lox bagel open faced and they nail it perfectly every time. read more

I don't understand! This place never has pumpernickel bagels. They have the same manager as the location over at University and Highlands Ranch Parkway, where I can find pumpernickel bagels. So, if we want pumpernickel which is frequently, we have to drive all the way University and Highlands Ranch Parkway. What's the problem? But because of this idiocy, I went to work and learned how to make a great bagel. So I have begun making my own. They're like real bagels, as opposed to French bread, which is what Einstein Pumpernickel is very similar too. read more

Thought I'd give you one more try. This was the last time. You have too many people on shift doing nothing. I ordered 3 bagels with no cuts and no schmere. Waited for 5 minutes then asked the kid at the counter to put on gloves and get me the bagels. He took my order earlier yet could not remember "no schmere" just bagels. He couldn't find them in the case and spent most of his time holding his broom. Multiple people standing around doing nothing for 3 bagels that totaled $7.25 after the "military" discount which is really the senior discount. Your business is failing. The only reason you're not out of business is because the general public has gotten used to horrible or no service. All of the kids in the store look like they need a "safe space" and probably can't find their way out of a wet paper bag. I'd rather eat Safeway frozen bagels than visit your store ever again. Goodbye Einstein. You have no reason to use the great scientists name as there is nothing brilliant about your store. Edit to comment on owner: the store has never had great service. Not sure why you gaslight every one of your reviewers. read more

I'm a big fan of Einstein's but I now go out of my way to find another location. I've had poor service almost every time and this past Sunday there was a sign on the door stating that they were opening at 8am. leadership needs to fix this location. read more

The only thing consistent with this Einstein location is their ability to get EVERY SINGLE ORDER WRONG. Unfortunately, we have seen them mess up orders for years. Today was extra special. Two back to back orders were messed up. Their correction order was wrong too. Mistakes are made 100% of the time. Sad their Management invests in no training. Just check your Orders. read more

My order has never once been the correct order and it drives me crazy. If you want to get a random lukewarm bagel go here

Haven't been here in months, but decided to give it another go and sadly still disappointed overall. Place is dirty, rundown and still has no indoor seating. It honestly looks like it's heading toward closing. Hate to be negative, but when 2 sandwiches and 2 coffees run $25 and you have no where to sit, very few people will come back. Wouldn't take a huge investment to turn it around, but it doesn't look that that's the plan. Well...we just got our lattes and they are undrinkable! The coffee itself is so over roasted and burned tasting we took one sip and had to ask for a refund. That fact is not on the employees but on the supplier. Guess we'll have to cross this spot off our list for good. ‍ read more

Einstein Bros. Bagels - Inside restaurant - Bagels Near Me - Highlands Ranch, Colorado

I am a regular at this shop, and I have never had a bad experience! They can get very busy and have had mechanical issues once but that has not impacted the service or my opinion of the staff. I will say that people need to be a lot less self centered around here. Before making disparaging comments or pitching a fit in the store, stop and think for a moment what it would be like on the other side of the counter with them acting the way they do! read more

Zero stars for this place. I had an unpleasant experience here this morning. 9:00am Sunday morning. There were a few customers in the store but NO ONE behind me on line. There was a woman with her two grandsons in front of me finishing up their order. The sweetest looking 4 year old boy was asking the cashier (male, hefty, dark hair) if they have cream cheese there. What an adorable question to ask when you're at a bagel store! The male employee totally disregarded this child although the boy asked twice in a very respectful manner. This very unhappy looking employee then asked me for my order. Since the little guy was still standing there wondering about cream cheese, I nicely told the cashier that I'd wait to place my order while he answered the young boy. Blankly staring straight at me,as if in a trance, he asked again what my order was. Again, I said "no problem, I can wait a second to place my order" until you finish up with the previous customer. Again, a blank stare from him and the exact same question was asked of me. It was weird and scary. Customers matter, even if they are 4 years old. It would have taken this guy mere seconds to answer this child, even if he said "um duh, yes". Of course I asked him why he couldn't answer the boy and he just kept repeatedly asking me for my order. I spoke to the "manager", but from her response, I don't expect my complaint about customer service to go anywhere. She did say that her first and only priority is to help her workers get the food out as quickly as possible on such a busy day (which it wasn't). Prompt service and good service go hand in hand. It would be nice if the management and employees of this store could understand this simple rule. Shall never return. There are plenty of other places to get a bagel. read more

Why is there no seating in this restaurant? I took my toddler in to have lunch with him and was surprised there are no tables & chairs. The staff was polite and the food was good - but there was no where to eat it. We ate in our car :/ read more

I love the bagels. But the manager in the store is so unfriendly. She greets you when you come in, but when she is talking to her employees, she's always angry. I've asked for plastic bags without the box, and it seems to be an issue with her. Today she filled my order, with the box, and when I told her I had asked for no box, she turned around, dumped all the bagels out, started talking to one of her coworkers, and I'm pretty sure the conversation was about me. I have heard her call a teenage customer an ***hole, because she didn't like his attitude. Not to his face, but in front of me. He did nothing wrong. Her attitude is terrible. My other issue with this store is that it's not very clean. I'm not looking to get anyone in trouble, but if you're in a customer service position, you should not be badmouthing your customers or showing your anger in front of them. The other employees seem to be quite intimidated by her. She definitely needs an attitude adjustment. read more

It was truly the best bagel experience I've had yet! The people there were really nice and polite. The chocolate chip bagel is hevan!

This is probably the worst Einsteins we've ever been to. First, they hardly toasted our bagels, second the coffee was Luke warm and third, they have no chairs/seats to sit down inside. The girl who took our order was super nice, but the two kids toasting a simple bagel just seemed like they hated being there. Guess this is service in the fast food industry now:( read more

I'm not sure what his name is but he's a red head with long hair. He was very professional and they amount of times I saw him change gloves to avoid cross contamination was perfect. The baker had a lot to keep up with but the bagels looked beautiful. And lastly the food I ordered was exactly how I requested it. So delicious read more

Horrible place. I ordered 3 bagels toasted with plain cream cheese. First they tried to give me someone's ham and cheese. Second when I got my order I got the correct type of bagels but one was missing cream cheese. If they can't get a simple order right heaven help anyone else. A 1 is really too good a rating. read more

Absolutely ridiculous. 30 minute wait for 2 plain, untoasted bagels without cream cheese?? What a joke. Why they couldn't grab them out of the (almost empty) case and hand them to me is beyond me. It would be great if the app was user friendly enough that you could order ahead, but getting a bagel with cream cheese on the side is apparently too complicated for them. Also there were several bagels in the case that I wasn't allowed to buy because they were "already spoken for".... Wtf read more

Einstein Bros. Bagels - Bagels Near Me - Highlands Ranch, Colorado

This place is so overrated. We went today and got a breakfast sandwich. Had hardly any flavor was so plan it was like eating cardboard. We waited at the register for over 5 minutes without anyone acknowledge we were even standing there. They obviously saw us as well. read more

They always remember my name they always greet me with a smile I love coming here and they handle any issues like pros and always get me in and out of there in a very timely manner I'm a customer forever here read more

This location is a good place for a quick bagel or for picking up bagels for a group event. The inside service does tend to be a little slow, but they are always busy. The service is friendly and the food is good. Stop in and give them a try. read more

I have been here several times. I wouldn't say I'm a regular but I have probably made at least 10 trips to this location. The negative reviews really surprise me. I have NEVER had a bad experience here. I actually think the staff is very professional, kind and even funny at times. The bagels are fresh and I LOVE the signature creations. Today the Turkey, Bacon and Avocado blew me away. The coffee is hot, fresh and delicious. Definitely a great bagel option. read more

Einstein Bros. Bagels - Well made, fresh and super tasty! - Bagels Near Me - Highlands Ranch, Colorado

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TERRIBLE SERVICE On 10/6/23 my wife and I came in around 7am to order 32 bagels for her companies office. As soon as we walked in, the manager (wearing black out fit) was extremely unfriendly to us. We tried to order catering online the day before and it would not allow us. We were explained to like children by the manager on how we should have done that instead of ordering in the store, making us feel we were an inconvenience to the manager. After we ordered, the manager began to argue with us that we had 32 bagels in the box when we had counted clearly only 24 she then angrily walked away and I could hear her saying some rude comments under her breath. Once we got the additional bagels she then separated our bagel sandwich's from the catering order, which we ended up leaving the sandwich's at the store due to the confusion. I called back and was able to get new sandwiches luckily. The other employees were extremely kind though. Honestly in disbelief on the whole situation. Ruined my morning and will not be going to this store again. Never met such a miserable person in my life. read more

Easy parking, great tasting bagels and bagel sandwiches, pretty mediocre service. I started with my cup of coffee; the coffee is good and dining area is nice. I ordered the bagel sandwich with ham and Swiss, double egg, on an everything bagel. It was really good and hit the spot. They serve Caribou coffee here and that makes it even better. Other than the unimpressive service I don't see the reason the place has such low ratings. I would come back for a breakfast bagel and coffee any day if they had one in my hometown. read more

Einstein Bros. Bagels - Everything bagel, double egg, ham and swiss - Bagels Near Me - Highlands Ranch, Colorado

I consistently visit this location and i absolutely adore the staff. Such sweet people and lowkey make the best bagels. They are always working super hard. Management is always super friendly and says hi when I come in. :) i would profess my love to the employees if it wasn't weird read more

Out of all the Einstein's I've been to, they always get my order right and have a polite and responsive staff. All the workers there are kind, sociable, and helpful. !!My reason for four stars and not five!! I come here kind of often and there are customers that enter the store that don't have masks on! Please require masks for service Einstein's... read more

Wow, I can't believe all the low ratings. This place is an easy walk to for to grab an excellent breakfast bagel sandwich. The Chorizo Sunrise is my sandwich of choice. The chorizo has some spice, spicy jalapeño smear, and the avocado puts it over the top. I get mine with a Cheezy Hashbrown bagel. Delicious! The place was busy, but the service was quick and order was spot on. The staff was very welcoming and friendly. I come here at least 2 times a month, usually on Friday mornings and have never experienced the customer service issues noted by others. Oh and my dog loves the Doggie Bagel treat! read more

Convienent, and predictable. That's what you get with Einsteins. This is a chain store in every definition of the word. They have about 2 dozen different types of bagels plus other things like bagel poppers, pretzel type things, cookies etc. They have fresh juice, coffee, and an assortment of cream cheeses. You can get new lower fat bagel sandwiches for breakfast or lunch which I might try next time I'm there. I got a Whole Wheat bagel with Honey Walnut cream cheese, and it was good. Coffee is so-so. read more

I was in this store at about 9:40 on Sunday the 26th of February and evidently took the wrong order (two Jeff's waiting???). My apologies to the customer who's order I took. read more

They are really the only bagel place in our area, it's a shame. I'm sure some people like to see their bagel through the cream cheese but I'm not one of them. read more

Einstein Bros. Bagels - Wheres the cream cheese?!?! - Bagels Near Me - Highlands Ranch, Colorado

This review is for lunch, my bagel egg sandwich was ready before I could sit down to wait for it. It was tasty and the staff was friendly. I didn't have coffee so I cannot comment on that but I did notice that they had most of the types of bagels still in stock at noon. I am glad this place is better than the reviews seemed to make it out to be as it is the only bagel shop in the area. I will be back. read more

We waited 20 minutes for our order. When we got home ( 2 minute drive), my husband discovered his bagel mangled and barely toasted. My bagel had goops of cream cheese, barely even spread out. It was barely toasted as well. Go to a different Einstein and save yourself time and frustration. read more

Amazing and thoughtful service to say the least. The lady taking our order made sure to let us know her favorite menu items and what goes good with what. The manager during our visit, Cyndi, made us feel welcome and like a part of the Einstein Bros family. You can clearly tell that this chain takes great pride in making sure everything is served with accuracy, speed, and lots of smiles and joy along the way. I'm certain that I will go out of my way to make it to this specific Einstein Bros, even though it's not the closest one to my house. read more

Price for a half dozen box of bagels on the menu display 7.99. Rang up 10.49 and cashier would not honor the price on the board. When confronted about this, he said that their prices have increased and they just haven't updated their menu yet. Buyer beware!! read more

This is a bagel shop that is out of plain bagels at 11:30 am on a Saturday Also out of medium roast coffee That's like an oil change place being out of oil ! read more

30 minutes to get two bagel sandwiches? The whole place is Full of people waiting 20 and 30 minutes per person. I know times are tough but what the hell? read more