The food here looked amazing -- fresh, appetizing, and exactly what you want when you walk into Einstein Bros. Unfortunately, the customer service experience didn't match the food. I placed my order in-store with an employee wearing a mask and curly hair. About 5 minutes later, two customers came in after me and were told they were only taking online orders at that moment. That's confusing and honestly comes off as inconsistent or just lazy service -- especially when my order was just taken normally minutes before. No bad vibes toward the bagels themselves, but customer service is a huge part of the experience. I'd love to give a better rating next time, but consistency, honesty, and effort go a long way... and today that was missing. Hopefully management sees this and tightens up the service side, because the food truly has potential. Just need the people behind the counter to match it. read more

Came in on a Monday morning around 8am. There was a line but maybe 4 people ahead of me. It was a little busy so I kinda understand why they didn't greet people walking in. But still!! I ordered the bacon avocado tomato and egg white. I was a little disappointed because it honestly came with two slices of bacon and the price was almost 10 dollars , which is pretty pricy for a bagel. On top of that I ordered two egg whites and they only put one. So I was upset about that. My husband ordered the Santa Fe and he said it was okay not enough turkey sausage. Price of two bagels were 23 dollars Don't know if I would come back or not read more

See all

Cheapest and most ridiculous amount of cream cheese I've ever seen on a bagel anywhere. Their "standard half small scoop" makes a light opaque smear that barely wets let alone covers ONE half of the bagel. Want a real amount of cream cheese? That'll be $1.99 per additional same amount until you get to the normal serving most places give (I'd estimate needing 3-4 additional servings to meet the basic standard amount). Miserable to eat the bagels here with such little cream cheese, and customer service is rude AF. read more

I love a good bagel and these hit the spot everything, sweet or savory! The staff is so nice, especially in the morning. Orders go swiftly and I never had to wait long. I really like their boxes. A perfect breakfast to share at work or at home with the family. You have to check them out! read more

Einstein Bros. Bagels - 6 bagels and a shmear to go - Breakfast & Brunch Near Me - Highland, California

This place is really busy but pretty quick. Took some time to take our order but the cashier was very pleasant. I ordered the chorizo sunrise and an OJ. I accidentally dropped my OJ and the chaser was super nice and let me grab another one. The bagel was really good. Idk about you but I don't like super thick and gummy bagels and this one did I not disappoint. It comes with a chile verde bagel and it was super delicious. My husband got the all night we and said it was was pretty good as well. I will say that the seating is very limited and we had to wait for our food standing up against the wall. It wasn't too loud but there were a lot of people standing waiting for their food. read more

See all

The bagel was delicious! great deal too. bagel, muffin, and hash browns. Similarly, not a fan of the customer service honestly. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Highland, California

Not impressed but the place is clean and the staff is friendly. The coffee shakes are 4/10 Blackberry lemonade is 1/10 (Extremely sweet) Bagel & gravy sand 6/10 Pizza bagel is 2/10 Farmhouse was 3/10 read more

See all

I have been here about 4 times now to this location recently, depending on the crew the food is good or bad the first time i came it was perfect I got the coffee shake and it really tasted like a Carmel coffee shake thick and blended creamy the second time I got the mocha coffee shake it was full of ice chunks and not very sweet at all totally different texture then again a third time I got it another day and it was like the first, the first time I came, I ordered a lox bagel at Texas brisket, bagel and a chorizo sunrise bagel as well as the coffee. My boyfriend loved the chorizo bagel and wanted it again. He's had it three times now but today he said that it was cold and nothing tasted the same on the bagel. He said that the avocado had no flavor and his bagel was undercooked. I actually switched my bagel today to the green chili bagel so I got the same bagel as him today and mine was on your cooked as well. I will be including a video of that. Also, I don't know what made me do this, but I opened up my bagel probably to put my hot sauce on there and then I noticed that the color of the meat on my bagel looked weird. It was a gray color almost clear looking and it's supposed to be brisket, it's supposed to be a different color. I don't know if this is like pork brisket or what's going on, but when I tried the bagel, the meat was really chewy and rubbery and felt like a lot of stringy strands. Something about. It was not right. I almost went back in there and returned it, but my boyfriend is so shy he didn't want me to do that anyway I started picking off pieces of the bread to try to get rid of the pieces that were still raw and then I just decided I didn't even want to eat it anymore because I was picking off pieces of the chili, which is the best part of the bagel until it was nearly gone and the meat was just so weird I did not want to eat anymore so I wasted nearly $10 on this bagel today and ended up having to go somewhere else for breakfast after this read more

See all

Average location to get bagels. Nothing particularly special. The service was nice and it was well lit & clean in there. But the bagels & price are average for what you get. read more

See all

Tried out the newest bagel place in Highland and I'm going to need to come back to see if their skills improved. When I first walked in, there were people behind the counter working but not one of them greeted me. I helped myself to an orange juice and waited at the register, I was the only customer. After fake coughing, one employee acknowledged me. He had a thick accent but at least he made the effort and said hi. The female that looked at me when I first walked in never said a word to me. Anyhow, the guy took my order and went back to training the female. The place is pretty clean and it didn't take them too long to prepare my bagel. The bagel itself was pretty thin compared to the location in Orange County. They were generous with the cream cheese and the bagel did taste fresh, so I was happy with that. Hopefully the staff improves of their customer service skills, a nice greeting & a smile really goes a long way. read more

See all

Came here on a Tuesday at 9:10am, only 2 other customers in front of me. Saw about 3 employees working. Place is super clean and organized. This place is take out only, no tables or counters to eat at inside. Abagail took my order and return with my order a Toasted Sesame Bagel and plain cream cheese ($4.58 at the time of this review). Pros: Good Service, Clean, prices to be expected, served coffee, breakfast sandwiches and burritos. Cons: Bagel is just meh, not as I had remembered back when they first open this chain. I'm from the North East and bagels and pizza have a unique texture and chew. It was a bit dense, like a reheated super market bagel. Sad to say, Yum, Yum donuts makes a better bagel, but none are close by. I'm willing to give them another chance, since nothing else is around and it could be that they are new and getting their systems in place. So, it's better than nothing. read more

See all

This place was extremely busy when we arrived. People told me they had been waiting an hour for their bagels but since I was already there I decided to stay. They were right, we waited for about 50 minutes. They apologized for the wait and were giving out feee water bottles for the long wait. If you plan on coming be prepared for a long wait. I personally think management needed to prepare better for their opening however I do not blame the staff as their customer service was great given the circumstances. I tried the pizza bagel and the bacon, avocado and tomato egg white. They were both very delicious that I'd come back and order them again. Hopefully next time is much quicker! read more

Einstein Bros. Bagels - Pizza bagel - Breakfast & Brunch Near Me - Highland, California

I see why this place has such crappy reviews. First time going to this location and will certainly be my last. I ordered a cinnamon toast bagel with cream cheese and I ordered it TOASTED then I when I go to eat my bagel i realize it's cold and RAW IN THE MIDDLE. How tf does a bagel spot serve a raw bagel. Hope this place closes down soon read more

Einstein Bros. Bagels - Raw bagel - Breakfast & Brunch Near Me - Highland, California

See all

Was hopeful about this place but unfortunately it was a complete let down. Granted was ordered through DoorDash. Ordered one thing and was sent another. Quality was just not there. read more

8/27/25 8:10 am It's all about manners/cordiality, acknowledging customers. It was the first time we were going to try this place. When we walked into the bagel shop the only two employees there (male and female) turned to look at us and then turned to continue their conversation as they were bagging some bagel sandwiches. We were the only ones there, they didn't acknowledge us, no "good morning", no welcome", no "I'll be right with you". Nothing whatsoever. We said good morning but were ignored. So, we left.... So, unfortunately at this location we didn't get to try their breakfast. When businesses hire people they should receive manners training. read more

I'll tell you what I liked first - the store is very clean, and the specialty bagel I got was actually pretty good. It avoids the cardinal sin of serving day old, dried, hard bagels. Everything else was underwhelming. The line was almost out the door at 9AM. We stood at the register for 5 minutes before a staff came up to ring us up (during this time no one even acknowledged we were there or said they'd help us as soon as possible). We waited about 10 mins for two bagels and an extra 2 mins for one drink. I am unsure if they're still figuring out the kinks since they've just opened, regardless my experience was poor enough to make me reconsider returning read more

New, super busy right now, but yummy food. This place needs some signage indicating where to order, like a "line starts here" sign. you walk in and there's so many people and they're all waiting for their order. I couldn't figure out if there was a line and where it was- some Stanchions and a sign are absolutely needed asappppp When I placed my order I asked how long the wait would be and was told "I don't know, we're so backed up that your name isn't even on the screen yet so I can't tell you". I don't think I don't know should ever be the answer to a customer, I would've honestly been fine with "people are waiting like 30 minutes to an hour", somethinggggggg, anythingg would've been nice compared to "I don't know" Ultimately I took 30 minutes to eat my order- not terrible for a Saturday morning! We got the Santa Fe and the Tasty Turkey, the food was very good! I like the selection of bagels they have to offer and will definitely be back to try more sandwiches. This place has absolute potential once they get their system down. Order ahead, give them some grace as they work on their process, and enjoy :) read more

Einstein Bros. Bagels - Tasty Turkey and Santa Fe sandwich - Breakfast & Brunch Near Me - Highland, California

Super long wait everytime. Took 30 minutes for a sunrise bagel and a cinnamon bagel (ordered thru uber ewts) Customer service is terrible, owener/manager extremely rude. read more

If you love waiting long periods of time to get your online order (an hour) this is the place to go. There are always like 15+ people inside just waiting on their orders. If you are in a rush this is NOT the place to go. Bagels are okay, wait is insane. Couldnt imagine what the wait would be if you just walked in. read more

Einstein Bros. Bagels - Edit: reuploaded blurre faces for privacy - Breakfast & Brunch Near Me - Highland, California

Just horrible. They were out of every bagel besides like 2 kinds, and we waited about 30 minutes for two bagels with only cream cheese on them. Staff was not checking in with people who were waiting. There were actually more people just standing around than people actually working. I would drive an hour out of my way to NOT come back to this location ever again. Don't - just don't. read more

Einstein bagels is my absolute favorite! There is not one near my home so when I'm out and about I search for one. First time at this one and am disappointed with the bagels. They taste like two day old bagels. This literally is the first time I've encountered this. Disappointing read more

Einstein Bros. Bagels - Stale Single Bagel with Shmear - Breakfast & Brunch Near Me - Highland, California

Been wanting to try this place after all the hype. Wasn't crazy pact but still was a bit of a wait . Was a bit pricey as expected. Tried the bacon egg and cheese bagel sandwich. I asked if there was any mayo or some kind of dressing on it so it's not all dry. They told me "u can put your cream cheese on it" Also got a 6 pack of bagels and a "shmear" of cream cheese . If you want "Gourmet Bagels" this includes spinach and Jalapeño and cheese, green chile amongst a few others but they cost more . Felt it a bit backwards that the Asiago Bagels are in the regular price range and the Cheddar Bagels are considered Gourmet price range. I gotta admit, the Bagels were pretty good, better than Panera . They are somehow softer from the inside and stay fresher longer so for this reason I give 4 stars . read more

Thought maybe it was safe to give em a try now after they'd got the kinks out. Nope. Just door dashed a $60 Order and not only did the $20 + Bacon & Egg bagels NOT come with bacon but sausage instead, they didn't give me the hashbrowns that I paid for. Seriously considering calling my bank and reversing the charge. Really just not acceptable. At this point not sure if they'll get another chance. Costco has great bagels a helluva lot cheaper, and will be open soon right across the street. read more

Where is experience ever person in charge there screamed at my son because she made the wrong drink and was blaming him for ordering the wrong thing, even after showing her the receipt disproving her. Very disrespectful person and has very bad customer service. I would not recommend this place or location read more

I would give this a zero. Me and my man was excited about this place my man hyped it so much. We got our food and were at next door waiting for our other food I decided to take a bite and on my 2nd bite there's a hair. White hair, so my man took it back we're not asking for any refund or anything but the lady idk if that's the manager she told my man that nobody has a white hair and she kept on insisting it so my man told her that it's not like we're gonna make it up or something so she gave my man an attitude and all like we don't need ur petty refund for you to have an nasty attitude read more

Got in and out in about 35 minutes. Had about 12 people in front of me. Bagel was good. Could use a bit more spread. read more

See all

As a person who is on a walker and unable to go in the store, I order my order and a wonderful person comes out and brings it to my car when I'm parked in the handicap spot. Her name is Itzel and she is wonderful. I wanted to give her a shout out. We love Einstein bagels and especially the lox and cream cheese sandwich. read more

It's a nice place, the coffee & bagels are actually really good. But the vibe is... off. The customer service isn't great, you can be standing there for 8+ minutes before anyone acknowledges you to TAKE your order, which is frustrating. They also tend to mix up orders, which doesn't help. Honestly, their customer service could use some improvement. Will I be back? ‍ It's up in the air. read more

Haven't had Einstein Bros since I lived in SD. Ordered farmhouse on Asiago through DoorDash. Yummy! Will definitely order again and eager to try others on the menu read more

Einstein Bros. Bagels - Farmhouse on Asiago - Breakfast & Brunch Near Me - Highland, California

See all

I was excited to try this place because I love bagels but this was not a great experience. When I walked in the place was packed with people waiting for there orders. The staff was not welcoming and seemed to not care that people were waiting for orders. They moved slow like they didn't care. I order 2 bagels nothing fancy just toasted with cream cheese. It took 30mins to get 2 bagels which I thought was ridiculous. They were mediocre at best. If you want a good bagel in a timely manner just go to Pantera at least the staff is friendly. I see the manger has been responding to the same types of reviews but is clearly not making changes. I recommend retraining the staff to move a little faster to complete orders and to make the customer feel welcomed like smile and greet them. read more

Went at 11:00 am to pick up an egg & bacon sandwich and a dozen bagels. Almost all the bagels were sold out. I think I got the last ones. The bacon wasn't crispy, as requested. The bagels were stale like day old bagels. Very disappointing, I hope they get it together read more

I got the all-nighter bagel. The service was fast, and the employee greeted me as I walked in. Overall, a friendly establishment.

Loved the farmhouse breakfast bagel. I just like to substitute the smear from black pepper to onion smear. Super delicious.

The bagels are great! However, watching the workers use the same pair of gloves to touch the register, to touching food then equipment and then touching food again without changing them was a bit gross. Service was also very slow this morning. Seems like they don't have enough staff for the morning rush. read more

My coworker and I came here for lunch. It was our first time at this location. I ordered a pizza bagel on a pretzel bagel and was really looking forward to it. The pizza bagel at the Studio City location was really good and nothing like what I received here at the Highland location. The pretzel bagel was extremely tough and hard to chew. It was overcooked and possibly old. There was hardly any cheese on top. I was on my lunch break so didn't have time to place a new order. The customer service is not very good either. The girl rolled her eyes when I asked for a cup of ice water and acting as though we were bothering her with our order as my coworker ordered her food and asked questions. We were the only customers in the store at the time so not sure why she acted so bothered. We were told they do not accept cash after 1PM. read more

I tried this place out today. It was good, I would definitely come back. I had the bacon and cheddar on a jalapeño and cheese bagel. The hashbrowns were good just not my favorite and their cup oj was good. The service was fast. read more

The stuff was attentive and friendly, but it look like they were under staff. Waited about 30 mins for sandwich and coffee . The staff was working hard and o make sure all orders were coming. The was the only reason of my low rate read more

Not sure why all the negative reviews. Bagels, coffee and muffin were all delicious and it didn't take long at all. Monday morning 9am visit. read more

Came into this place today for my birthday as it says free egg sandwich with purchase I was going to purchase a rice krispy treat as it says 1.00 obviously taxes added , but it comes up as 1.00 on his machine and he goes "oh it's the wrong price I don't know why it's saying a 1" but on their app it clearly says 1 treat he seemed very in a rush to get out and did not care if I was happy or not terrible customer service definitely will not be back here ! read more

This place is consistently dirty, and the service is generally slow. The workers do not make proper sanitation a priority. As others have mentioned, same pair of gloves being used over and over again. This is a failure of management at this point. read more