Nothing has changed during the past year since my last visit. View is still beautiful, service is fast and friendly, free from app Maple French Toast bagel with peanut butter was delicious with a large medium roast coffee. Why anyone would sit inside on a nice weather day remains one of the greatest mysteries of our time. read more

Einstein Bros. Bagels - Interior - Breakfast & Brunch Near Me - Dillon, Colorado

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Good food. Very slow service. There was also an issue with the POS system but i paid with cash. It was still excruciatingly slow. It took us about 40 minutes to get 2 coffees, a hot chocolate & 3 bagels. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Dillon, Colorado

Would give zero stars if possible. Cashier did nothing but talk on his cell phone, and lock the front door when the line backed up. We waited over 30 minutes for two bagels with cream cheese. read more

Einstein Bros. Bagels - Cashier on his cell phone with a long line, after he already locked the doors during operating hours. - Breakfast & Brunch Near Me - Dillon, Colorado

Two employees avoided looking at me, stool there for 3 minutes before somebody came out the back and couldn't avoid but help me, no hello, no welcome... nobody was in there so food came out fast. Hot food was lukewarm at best. read more

We had a great experience here. We got on the road really early and nothing by home was open. By the time we hit Dillon, Einstein's was. We both got the All-Nighter breakfast sandwich. It has two eggs, bacon, two slices of American cheese and jalapeno garlic mayo, all on a cheesy hash brown bagel. The sandwiches were ready in no time and we were back on the road. This store is just a few minutes off the expressway. It was clean and the staff was welcoming and efficient. If we had time to eat in, the view out their windows is beautiful, especially with the morning sun on the mountains. read more

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This place is horrible everything they make is good but what they need is people that actually wanna work and not having attitude or laziness because one of these workers locked the doors so that customers won't enter because of how lazy they got and made an excuse about the system not working so that they won't have to work anymore read more

Don't say you're open at 5:30 then open at 6. Some people actually have jobs they have to be on time for.

Customer service needs improvement. I ordered an iced coffee that was overly sweet and I asked if I could get one less sweet and the cashier sighed and said "I guess so". Not friendly what so ever. read more

Any New Yorker will tell you that these are not actual bagels, but merely ordinary bread with a hole in the middle of it, and will say great bagel has a chewy yet tender texture with a crisp, slightly shiny crust, achieved through proper boiling before baking, resulting in small blisters on the surface, a dense crumb, and a well-balanced flavor; this ain't it. read more

Horrible service. Takes 20 Minutes for a sandwich. Made an order at the first kiosk and the lady canceled it at the checkout and had us re order and wait. read more

Coffee tasted burned (poured it out) and the cream cheese was runny like it was whipped vs. The real thing.

The bagels at this Einstein Bros location are undercooked and chewy. Not what you would expect from an establishment specializing in making and selling bagels. This Einstein Bros Bagel has the worst counter service I've experienced anywhere in the western United States. The staff can't understand and speak English and therefore fouled up our simple order. The two girls working the counter were more interested in consuming their food and giggling than in preparing our order. I should have taken the cue of the people in front of us, who requested a refund and walked out before receiving their order. Receiving the "points" for my purchase has become a personal mission. It repeatedly occurs when making purchases at Einstein Bros and Panera Bread. Two companies that I will no longer patronize for that reason. Like many fast-food establishments, you receive points and credits for every purchase at Einstein Bros Bagels. My six emails have repeatedly gone unanswered. German-based JAB Holding Company has stopped telephone support and now offers only in-app communications. JAB Holding owns U.S.-based companies; Einstein Noah Bagels; Krispy Kreme; Panera Bread, Peete's Coffee, Keurig Dr. Pepper, Compassion-First Pet Hospitals Veterinary Associates, and NVA. When a company offers points for a purchase, I believe the customer should receive the points. It is not what happens with Einstein Bros Bagel in Silverton, Colorado, and other Einstein Bros Bagels. AMENDMENT I emailed you six times regarding your poor service and lack of issued "points," and you reply only to my posted negative review? Sorry, live with my posting and all your other one star reviews. Keep your points, I'll never patronize another Einstein Bros Bagel or Panera Bread. read more

Good service and very nice workers:) will come back, don't listen to the negative reviews I don't understand them at all. The people there were so nice! read more

I love Einstein's and go there all the time back home. I wouldn't waste a minute of your time at this location unfortunately and I tried on two mornings to order, giving them the benefit of the doubt. The first morning was a Sunday and it took about 30 minutes to get out the door after ordering a breakfast sandwich and plain coffee, which I thought was simple. The line was out the door when I walked in, I thought it was because of popularity, but was just because the service was so slow. The second day was a Monday morning. I was trying to get out the door a quicker that morning due to finding out a family member had passed and needing to travel, so I placed an order ahead on the app. When I get there about 20 minutes later, I don't see a bag with my name on it. My brother asks a lady behind the counter who says they were out of an item. Apparently they can't refund it because I ordered it through the app, so I had to choose a substitute item that I really wasn't fond of. They start getting that together. I also realize zero of our drinks are ready--an iced coffee, a plain coffee, and a mocha. Another 15 minutes we get the mocha and iced coffee and I have to ask yet again for a cup for the plain coffee. Usually Einsteins is a reliable place to be able to swing in and grab food, especially if you're dealing with busy life stuff, but this location really let me down read more

Victor and the whole staff here are so kind and the food is great! Came here twice while we were on vacation and received the same great service each time. read more

Ordered a honey whole wheat and one blueberry bagel plain. Received bagels cut and covered with cream cheese. Wondered why 2 plain bagels were so expensive. When this was pointed out, we received a plain bagel, not honey whole wheat and a blueberry. The manager was standing there no apology was offered, nor was a refund for the cream cheese I paid for but didn't want. read more

We were in here at a very slow time. They barely had any bagels and then took 35 min to get us our order, saying someone took it. We literally sat there the entire time and watched people pick up orders- it wasn't picked up by someone, they just didn't make it and cleared the order. Don't recommend going here, pretty poor service and confusion with a lot of peoples orders. read more

Went here on a Thursday at around 9:30am. It was crowded, our coffee/food took over 25 minutes, and they got our order wrong. I've been to this location a few times now and I will not be back. read more

First, NONE of the staff are able to speak or understand any English. They struggle mightily with simple orders. There is obviously no manager in sight, ever. As a local, I REALLY want to support this business, but it is honestly a train wreck. They can't seem to figure out how to use the Einstein's app so I can get a reward bagel. They don't understand how to make specialty coffees or even understand my requests. Sadly, there is some internet manager that has lots of time to reply to reviews on every review platform with the same rote "cut and paste" response, blathering on about contacting customer support at Einstein's. The problems here are obvious, they need ONE person on shift that is able to communicate with customers. Ever talk to someone in South Asia about your internet or cable TV service and you're like two ships passing in the night, never knowing each other were even there? Yeah, that's Einstein's management running this place. I'm not doing your job for you. FIX the obvious problem! read more

$20 for two sandwiches and two coffees, coffee and creamer was out at the bar, and they forgot the schmear on my bagel. I wish there was a better local option... you're better off going to Wendy's or McDonald's. Faster and much cheaper than this place. This place needs to get it together. What a mess read more

Friendly staff, although my bagel was not toasted and didn't have much cream cheese on it to even spread to the edges of my bagel. Bagel was good. read more

Einstein Bros. Bagels - Six cheese bagel - Breakfast & Brunch Near Me - Dillon, Colorado

Hopelessly understaffed, filthy, with employees who can't manage queues. My most recent, and final, visit to this location was a forty-one-minute exercise in frustration for a modest order of four bagels. When we finally approached the "order here" counter, we were steered to the "pay here" area instead. However, the "pay here" employee was not ready to take our order, so we essentially slipped three places in line while the "order here" guy took everyone behind us. Because of this, a bagel that we ordered was taken by a party after us, but only after we had ordered. We were notified that we needed to pick a different bagel, and when we did, he charged us more because the replacement bagel was a more expensive option. I realize this sounds like an entitled First World Problem, but when you've been waiting in a cramped line for over thirty minutes, the additional indignity is just too much. When an employee messes up, as this one did, they need to have the awareness and agency to fix the wrong by crediting the customer. It's a minor cost to the business, and much cheaper than all of the future business they will now lose. Do yourself a favor and go to the City Market next door and get bagels from the deli. Do not set foot in this place for any reason. read more

Great service and good food! I was impressed by the pleasant disposition received from Victor! I would recommend Einstein Bros Bagels Dillion Ridge. read more

Was on the road to the DIA when I decided to pull off and grab something to eat at this establishment , despite the bad rating. The blonde with glasses behind the counter was slamming things around and cussing under her breath when we told her that we needed a minute to look over the menu, ultimately turning my brother off fromeven ordering food. She made our sandwiches hastily and sloppy and our bagel sandwiches had raw, rubbery bacon on them. I get times are rough but if you don't like your job you're welcome to look elsewhere instead of taking it out on your customers. read more

Terrible customer service They skipped my order and there were 6 groups that came in after us that got their shit and we still haven't gotten our stuff. When we asked for our stuff the lady didn't even give me a response. So then my husband had to come back up and ask and then they said they are going to start making it. Messed up our order and made us wait more. Such a shit show read more

Went in this morning to stop for a quick bite to eat before snowboarding in keystone. Spent over 25 minutes waiting in line and the moment I came up to order she left to go to another completely different line of people waiting to pay. It was a very dirty establishment and there was no communication and the vibe just felt bad. I'm not one to leave a bad review but we left and ended up going elsewhere because we were too irritated to wait and order anything. Very disappointing read more

The bagels were "OK". A poor attempt at a "NY bagel". The thing I noticed was the attitude of the counter staff. Condescending and aloof. The one thing positive thing I can say is, their hash brown and cheese bagel was tasty. read more

The barista and the gentleman working the register were incredibly friendly. I ordered a ham, egg and Swiss on an Asiago bagel, a coffee, and a nitro cold brew. The bagels has just been baked which was a nice surprise. Unfortunately they were out of the nitro brew but the barista was quick to partner with his manager to find a solution. He came back and offered to make anything on the menu and was incredibly accommodating. read more

We stopped by here on the way to go sledding, the weather conditions weren't great and couple places were short staffed. We were a big party of 8 and ordered bagel sandwiches, coffees, and bagels. Everything came out tasting delicious and in a timely manner. We learned the owner was there helping out at the store. He was extremely nice and so was the staff. One member drove 5 hours from a different location to help out. Everybody in our party enjoyed the food and we were on the road. read more

Horrible service. I felt racially profiled because they gave us side looks and messed up every single item on our list. We asked for a green chile bagel, no ham and chocolate muffin. They gave us jalapeño bagel, extra ham and blueberry muffin. We chose to not say anything about the bagels but when I took the muffin back to exchange- the elderly lady gave me a look and started laughing when exchanging the bagel with her colleague. Really ruined our morning and the whole vibe for our trip. Bad service! read more

Went there at lunch time and asked for a bagel with tuna salad, onion, and cheese. She takes my order, charges me and then leaves. Two guys come out of the kitchen with ripped jeans, long hair, and started making my bagel. They were not in uniform. The one guy then starts swinging my bagel bag for pick up and I took it. I go outside and open it. There is no tuna salad. I go back inside and said, I asked for a tuna salad. He laughs and states "we don't have that." I said " I want my money back." He calls for a manager- he could care less. She came out - dressed shabbily with no uniform,, did not acknowledge me. Hit 50 buttons on the register and gave me my cash back. Never apologized. Is there something else I can get you etc. Will never return! read more

We tasted onion powder or something similar on our 3 bagels ordered (2 chocolate chip and an apple cinnamon with strawberry smear). We reported it to the restaurant and the employee proceeded to interrupt, talk over and dismiss the feedback as being impossible. Minutes later, multiple pieces of onion (yellow as opposed to brown chocolate) found. In this situation the saying is accurate, "the customer is always right!" Stuff happens with food processing and orders, I get that. Horrible customer service, though. read more

Einstein Bros. Bagels - Multiple onions found in a chocolate chip strawberry smear. Was repeatedly interrupted, talked over and dismissed that no way possible. - Breakfast & Brunch Near Me - Dillon, Colorado

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This place can't handle any more than 3 people at a time. Took us 25 min for our order, and they got it wrong.

The quality and service has really gone down hill, your can read my previous 5 star review below, but that needed some editing. They are perpetually under staffed, and the staff they do have are inexperienced and not very good at their jobs. It's very disappointing to watch somewhere you once loved go so rapidly downhill. This morning I ordered a nitro cold brew, they gave me a cup of cream with caramel syrup. Also they refuse to answer their phone or return messages for complaints, orders, or to obtain a billing address or work performed there. I guess I'll be giving the bagels at Dunkin or Starbucks a shot because they have permanently lost my business after months of sub par service. Yummy bagels, good coffee. I do recommend getting there before 7 during ski season because they do get very busy and have a tendency to run out of everything bagels. read more

Pretty pathetic, and will NEVER return. Ordered a bagel with butter, and paid with my credit card. Waited 25 minutes, and watched people with large orders get their food even though they ordered after I did. I asked the girl about the status of my bagel, and she was apologetic, But said it would be a little longer. I told her I could not wait, so she gave me a cash refund, because she said she couldn't access the card right now. 2 hours later I get a charge for $45.97 on my card. So I got no bagel, waited a half hour, and then was charged an exorbitant amount. I phoned the business three separate times to discuss the charge, and did not receive a call back. Horrible store, and will not return. I would recommend Blue Moon Bakery across the street If you need a bagel. read more

Horrible food, drinks, and service. The place was very dirty and nothing was stocked well.

The hours say it opens at 6:30 (on maps and on the door).... We arrived at 6:45 and they still weren't open and there were no employees around. read more

Worst service I've ever experienced! I'm not exaggerating. I'm genuinely a kind and thoughtful person. So when I noticed the women taking my order had trouble speaking English, I tried to be patient and forgiving of mistakes. But when I simply asked for what bagel I wanted on my sandwich... at a bagel place, she acted like I had a ridiculous request. We were the only people in there at first, but she took so long to take our order that the line grew very long. When one of our orders was done for less than 5 seconds the lady began screaming at us! Then finally when we received the order it was wrong. We felt so uncomfortable, that I couldn't even ask for Mayo packets. The food was your typical Einstein's quality but we left extremely annoyed. read more

Went in for two vanilla lattes. We tasted them ten minutes later when we were already on the road and they were just plain lattes. The guy making them seemed like he was frazzled so maybe that's why but I won't return. read more

Two words x2: APPLE CINNAMON, MAKE MORE!! Who is managing this place?? Look at your sales...HOW are you out of a bagel before 10AM?! (and have been out of 5 out of the last 6x) Make more of what ppl buy, this isn't rocket science. read more