I placed an order this morning for pick up. I specified sliced in the app. When I got to my destination with breakfast for everyone, so I thought my bagel we're not sliced and we had no way of eating them. Because we were at a park event and didn't carry a knife on us. I called your restaurant she would not let me speak. She yelled at me and then hung up on me before I could explain to her that I needed a refund. I can't eat these. I don't have any way of cutting them. I've called back multiple times and they won't answer because they know it's me. by the way, this is the second time in a month. I've ordered bagels from your store and your slicer has been broken waiting on a blade. How long does it take to buy a blade? Where is it coming from? This could easily been resolved. They could've told me when I came in and picked my order up and spoke to me and I told him to have a good day that the bagels weren't sliced and I could've went and got a knife at home before I went to my event. read more