These guys work hard and do a great job. Sometimes they make mistakes (bagel orders are hard, especially when everyone makes adjustments off the regular menu) and they do anything they can to make it right. I am truly impressed by their service and the bagels / coffee are always top notch. Don't hesitate to pay them a visit. read more

Einstein Bros. Bagels - Bagels Near Me - Berkley, Michigan

Muffins are quite good, and the inside was always a nice vibe as a kid. Reminds me of early day Deli Expresses. Other than that, I can't find myself going here very often considering just how limited the food selection is and how dull, lifeless and rubbery the breakfast sandwiches are. Truly, a red blooded, 3 out of 5 read more

Horrible. First, you can't have a system where the customer must be given a coffee cup and then not give them a coffee cup. Stupid. Second, apple JUICE is not an apple BAGEL. Maybe turn down the loud music so you can hear the orders. How about repeating back the orders? Incompetence all around. You know who gave better service? My fellow customers who held the door for me. Never coming back. read more

Wanted to update my review since last week. This time, I got the nova lox, egg turkey sausage breakfast sandwich, and a chocolate muffin. The staff were very friendly, despite it's being very busy. They made sure my order was right, and customized to my liking. The chocolate muffin was what my kid wanted and indeed it was very tasty. The nova lox is there classic and exactly what I craved. I don't know about other Einsteins, but this place maintains good quality and service despite a busy morning. read more

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Great food. Good service. Clean environment. Staff was polite & on time with the estimate given for takeout. The Texas brisket was really good. read more

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They weren't busy at all, it was 11 AM, and it took 30 minutes for two bagel sandwiches. They acted like I was crazy for asking if they had called my name already. One of the bagels was squished- you could see where the employee pressed their finger their thumb into it- and the other was so salty my gf couldn't even eat it. Bathrooms were dirty, too. It is Stephens'd in there! read more

We chose this Einstein location from the Einstein app, because the app showed that they did curbside pickup. Spoiler alert: they do not. It's been a heck of a week, and we just did not want to deal with people today. The parking situation at this location is really not great. There are parking spots in front of the building, which look like some well-meaning person had intended to be curbside pickup, but they were just normal parking spots. They taped up signs on the window to call if your curbside order hasn't been brought out in 3 minutes. We checked in, waited, and nothing. We gave it about 10 minutes after seeing how busy they were inside. The number they have listed is a generic Einstein number, and it will hang up on you if they haven't answered on the line after so much time. Okay, fine. I got my mask, and head on in. It's absolute chaos inside. There are no lines, just people everywhere, orders on the counter, orders on the table. Nothing makes sense. I weave through all the people trying to see if I can find my order. It's mixed in with other curbside orders, DoorDash orders, and other waiting customer orders. I grabbed my order, and I got out as fast as I could. I understand we're living in "unprecedented times". All I'm asking is that you don't advertise a service that you have no intention in fulfilling. That's it. Our food was good, same quality we have come to expect from any Einstein location. read more

Einstein Bros. Bagels - Bagels Near Me - Berkley, Michigan

Staff seemed friendly. I was greeted when I walked in, when it was time to order as well as when my order was handed to me. I ordered 2 sante fe (egg, cheddar and signature egg thintastic bagel sandwiches on the cheddar jalapeño bagel with the jalapeño shmear. I also got a medium Caribou mocha, that's right they carry Caribou coffee brand here, in case anyone has been missing their coffee at all. The fantastic bagels were out pretty quickly and the coffee was made just as efficiently. The bagels got a bit soggy on the 5 minute drive home. The bagel I noticed was the Asiago and not the cheddar jalapeño I had requested and the bagel was definitely thintastic and was regular carby bagel. The caribou white chocolate mocha was good. Service is decent, maybe write down the wants of the patrons to make sure it is done right. The mocha is automated from their machine, no fancy barista work required here. read more

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i just had the best bagel sandwich of my life. so fresh, so beautiful. the manager here goes above and beyond to ensure quality and freshness and the workers here today deserve a RAISE read more

Came in 20 minutes to close, the guy behind the counter said passive aggressively that he loves last minute customers, tried to tell me he didn't have any sausage patties left which wasn't true, so I got bacon. Another customer came in after me and he said he was out of eggs, which I saw that he did have eggs. He was giving the classic we're out of everything, so that he didn't have to make more sandwich's. I use to come here all the time and won't be anymore. read more

My husband and I enjoy this spot a lot. Delicious breakfast choice. My family and I were taking a road trip to Cedar Point to enjoy some rollercoasters and to prepare us of our trip, one of my sisters brought over a tub of Einstein bagels with an assortment of cream cheeses...and we were hooked ever since. The people and service have always been generous, kind and welcoming. We often order online via our phones and just pull up, grab our food then be on the go. We once got this spot for breakfast 5 days in a row haha. I see there are some poor reviews previously but in recent days from our experience we enjoy it. Yummy bagels !! read more

I stop in at this Einsteins on occasion at around 6:30am in the morning. I always order the same thing, a toasted bagel with cream cheese with a cup coffee. I have always found service to be very quick and the employees to be quite friendly. I have noted all the comments in Yelp about slow service and I am just guessing here but it probably occurs a little later in the morning during peak rush hour as I have seen none of this during my periodic stops here. Relative to the bagels, they are always fresh, tasty and with a large assortment to choose from. The Coffee is Caribou brand and is always good and hot where the self serve station is a plus allowing you to get refills and try different types of coffee if you have a mind to. Aside from Coffee and bagels this bagel shop also offers bagel centric breakfast & Luncheon sandwiches, lattes, coolers, cold coffees and smoothies. Overall not a bad place to stop for a quick bite, at least during non peak rush hour times. read more

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Awesome bagels I love the green chili bagel. Really friendly staff. Their coffee is nice

Instead of butter I got cream cheese on my cinnamon bagel there's nothing really wrong with it except for the fact that it has cream cheese instead of butter read more

I walked in to place an order...apparently stood at the wrong register for 5 minutes when another person walked & went to the other register, so I moved in line behind her. She placed her order and stepped aside. The person that took her order turned around and ignored me, again. WILL NEVER GO THERE AGAIN read more

Popped in here yesterday (Monday) during the late morning and noticed they had a decent selection of bagels, the Pumpernickel being my favorite. I also wanted poppyseed but someone called in their order while I was standing there and took them on me! Customers who brave the snow and cold should be given priority over people who call in! At any rate, the woman at the counter was nice and finally took my order and sent the bagels though the slicer in no time at all. Lots of tables here, and a good view of the outside with all the glass windows. read more

Einstein Bros. Bagels - Bagels Near Me - Berkley, Michigan

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I wish I could give this place negative stars! I don't like to write bad reviews, but this was one of the worst experiences we've ever had. We walked in around noon on Saturday and not one person greeted us. We stood there for several minutes waiting to figure out who was going to take our order. I asked one of the employees, and she said I just had to wait because they only had three people working. So we waited several more minutes while more and more people came in. Finally, we decided to just get a few bagels vs. sandwiches, and I asked one of the other three employees if he could just grab them for us so we could go. Over $7 for three simple bagels - that weren't even good - crazy! I'm sorry, but we will never come here again. read more

Very disappointed Had a list of bagels confirmed the order and when I got home had half the order was wrong! gave a tip too read more

Wish the online ordering wasn't so difficult to understand, but other than that the food and service is excellent!!!

I was in need of a bagel and searched for nearby bagel shops and this was the closest. I was slightly worried as this place only had 2 stars on Yelp. Went there anyway, and it was a decently pleasant experience. The staff were friendly and greeted me upon arrival, sandwiches were ready rather quickly, and the food hit the spot. Their refrigerator with juices and other beverages were a bit picked over (I did visit two hours before they closed) and their dining room was closed (looks like they've not reopened it since Covid). Everything at the fountain/condiments station and the rest of the store appeared really clean. Will return again when I'm on that side of town. read more

Hard no. Filthy, staff sluggish and turkey tasted weird- threw it out. Will drive extra to go to Plymouth store next time!

Bro I ordered a plain bagel with half a pound of cream cheese and I had to tell them when they handed me the bagel that it wasn't no 1/2 pound. Took them 2 tries to respect that bagel. My first time at an Einstein bagel and definitely my last the bagel was very stale too. How you sell stale bagels then disrespect the smear. need to get better staff. read more

Morgan is Amazing. She has a great personality and is always polite and Sweet. She Goes over and above!

You must do something about this. Today I walked into a whole restaurant full of people waiting for their orders. I've been waiting for a bagel and a sandwich for over 30 minutes, and there are others who ordered before me still waiting. The staff were not friendly. The cashier would not speak to me when I tried to ask how her day was. I used to work in the service industry, I get how overwhelming a morning like this can be- but I don't think this was a fluke. Over the last few years this location continues to decline in quality and service. Corporate needs to come in and figure out what is happening. I gave one star because that's the minimum. read more

Great customer service, super friendly staff. I liked that the manager came out to the outdoor area and checked in on one his regulars and made sure she had everything she needed and asked how she was feeling. Parking can be right but store is clean and well stocked. read more

Einstein Bro's always has delicious bagels. The problem lately has been them running out of items and not showing that in the app or still charging people for the items and not providing a replacement option or calling that an item is gone for the day. One of the more recent times we tried to skip ordering through the app and they said the line was about 45 minutes. So currently understaffed and difficult to have the employees be able to read the orders through the app. read more

This location is absolute dog. Second time ordering from here receiving the same absolute trash. Undercooked, cinnamon sugar bagels with almost to no cinnamon sugar on them. The chai taste like a watered down milk with no flavor & mixed with laziness ! This location isn't worth, trust. read more

Got here at 5:10 am before my early shift at work, parked and walked up to door, it was locked and an employee looked right at me and did nothing, no breakfast for me? Will not be returning read more

I got in and out very fast. It's my 1st time here and the customer service was great. I'll definitely try to stop by more often. They have a few different bagels I'd like to try. read more

Kind employees, fast service, and food came out exactly how we wanted. Only thing is the indoor seating is closed but there are a few tables outside. read more

I received Rewards to get a free bagel & shmear. I walked to your Woodward location to receive it. I waited 20 minutes and the line never moved. I left the store. Your customer service was very poor. I will unsubscribe from your emails and will not return. Your rating is not worth the one star that I gave it. read more

A quick bagel on the way to work or lunch pick up. Always consistent quality. Service is usually good but sometimes not great. I keep going back! read more

I stop here once or twice a week before heading to work. One thing that I love about this location is the staff. They are super nice and make you feel welcome...every time! They recognize regular customers and greet them by name if they know it. The inside is very clean. The coffee counter can get dirty with the heavy traffic but they clean it timely. The self serve refrigerator is always stocked with orange juice, lemonade, cream cheese and salmon. (Has anyone tried their salmon before? Is it good?) I noticed that other locations tend to run out of the more popular bagels like Asiago, but this one always has more in the back prepared. I knocked off two stars for two reasons: 1) They are slow. Granted, they are pretty busy in the morning. However, I feel it should not take as long as it does to put cream cheese on a bagel or make a sandwich. I have waited 10-15 for my bagel before. There are times that I am in and out but it doesn't happen often. They do apologize for the wait. 2) I ask for my bagels not toasted. 50% of the time, they toast it. I dont know if I have to stand on the counter and yell "DONT FORGET, I DONT WANT MY BAGEL TOASTED" or what but it can get rather annoying. Even with these two complaints, I still visit this location. I love their bagels and coffee and this is the closest location to my job. The other is all the way in Troy. read more

Einstein Bros. Bagels - Asiago bagel with plain cream cheese and butter. This was a pretty big bagel...bigger than usual. - Bagels Near Me - Berkley, Michigan

Einsteins is my favorite bagel place in the area, not that there are many to choose from. I'm a big fan of their Asiago bagel with garden veggie smear or their breakfast sandwich with asparagus and mushrooms. The biggest issue with Einstein is that they are grossly overpriced. Almost $6 for a breakfast sandwich is a bit pricey in my opinion. But otherwise everything is tasty. read more

Einstein Bros. Bagels - Gotta love coffee with a mustache - Bagels Near Me - Berkley, Michigan

I couldn't even get into the store to place me order I was chased down by two employees about my parking when I was in a customers only parking spot. The overall experience left a bad taste in my mouth. Thanks for treating your customers this way! read more

I was so excited to eat my breakfast sandwich. I ate half of it only to find a LONG BLACK HAIR that looked like it came from a wig cooked in my sandwich. absolutely disgusting. read more

I don't think the reviews on here are exaggerated at all. There was quite a line when I stopped in, so I went in to get my food. The line was not long, but the wait time was! It was brutal. Not to mention when I finally did get to the front, the person taking my order was incredibly rude. I'm sure there are other places along Woodward to find some bagel, and a coffee. I will check other places out next time. read more

Okay not going to lie... their products are awesome and delicious! However at this particular location the staff sucks (to put it politely). I mean it may not help that we generally get their 30 minutes before they close every time, but it's always a carry out, and not a dine in. They are loud, rude, and not friendly what so ever (slamming stuff like Dane Cook in "Waiting" as if they cleaned everything already). Not to mention inconsistent. I mean, if I am paying $1.50 for "shmear" as they put it and only $0.99 for a bagel, you better be packing that shit on there, (I'm talkin more than the bagel weighs)! Sometimes there is just barely enough on the bagel, when other times, hey they did a great job. But with a poor attitude regardless of the quality of the bagel they prepared (which isn't rocket science, damn it)! So I would opt to go down Woodward another 3 miles to New York Bagel and get a better value for your dollar. In a summary... Over priced and not friendly. read more

I was not expecting much when Mom and I came here to do some wedding planning, but we were both super surprised by how tasty our bagel sandwiches were! The Thintastic Chicken Pesto Panini was actually really darn good! Lots of juicy chicken, and great pesto flavor. The bagel is the worst part about it - they're fine, but they're not fresh out of NYC or anything. But since the actual ingredients in the sandwich were so good, we were really pleased! I think my mom had the spinach artichoke chicken sandwich, and she really liked it too. If you just come and get bagels here, you might be disappointed. But if you get a sandwich, you're in business. Oh, but watch out for the cashier who rings you up wearing his plastic sandwich-making gloves, then turns right around and makes your sandwich. DUDE! The gloves shouldn't touch the register, then the food! Mom actually talked to someone there are about it. They need to work on their food hygiene rules apparently. Also, everyone behind the counter seemed a little "not with it," just low energy and sort of confused about the menu. It's a shame, because the sandwiches are so tasty. read more

This place does not get it - at all. I have been here several times, and the only reason I keep going back is because it's the only place on my drive to work that isn't "fast food" breakfast. The food is decent - nothing ground shattering - but the selection and quality is OK. Where this place fails is the service, set up and speed. I have parked my car, walked in and turned around back to my car here countless times. EVERY time I go here - even when it isn't that busy - I have a significant wait for my order. I cannot even begin to count the times I've been sitting around waiting for my order for 15 minutes, looking around at other customers in the same boat as me waiting wondering what the heck is going on, and trying to keep my cool. The employees here have ZERO sense of urgency and don't seem keen on working to get their customers out the door in a hurry. Also, the two register system is confusing and frankly sucks. Rant over. I won't be going here any longer - I'm just happy that other Yelpers have shared the same frustrations as me because it has driven me crazy. read more