I have never seen a business owner in my life treat customers the way this man does.
We ordered 2- salads- order of chicken wings, 2- pizzas, 3- drinks. One of the pizza's came very burnt.. not just on the edges I'm talking coal black burnt completely on the bottom of the pizza... You can tell the pizza was not tended to while it was on the wood fire -you could smell the burnt when the pizza arrived on the table.
The other pizza was perfect golden brown.
We pointed it out to the waiter\owner, who immediately got defensive and said "I have wood fire ovens" cook hot"! And left us?
Then owner walked away- we all sat there confused,? We kept comparing them- amongst ourselves one charcoal burnt bottom- the other perfectly golden brown- we even tasted the pizza thinking maybe it doesn't taste the way it looks... No chance it tasted burnt just as it looked- much time went by- before the owner came back around later leaving us wondering if we were going to get stuck with this burnt pizza?
Again, kindly We explained and showed him the difference- we've had many Wood-fire pizzas before- obviously the burnt one was left unintended. Owner walked away again- husband said to my brother-I guess we are going to take the hit on this?? Taste like sh**- The owner flipped around angry Owner got very upset charged his face toward his - like the owner wanted to fight? He took this very personal, yelled and said - no need for profanity, no one in the place heard this, over the to loud- "profanity music playing" through the "Bar"- no one under 21 can be.
Screams he will make a new one!!! Drawing attention to himself- We were in shock as we never seen anyone freak out because they served us burnt our food? Then acting like he wanted ti fight? It was very strange reaction? Husband said "that would be nice" ... Owner came back with a new one that was so undercooked the pizza dough was still Doughy. We never said anything about it-
We just kindly asked for the bill- which was over $100 we will never go back again the food is just not worth the price and also not worth being yelled at when we point out that our food was burnt. Most restaurants are happy to have customers and try to make things right so you'll come back... He seems to have an anger issue, very bad tempered, if you point out that your pizza is burnt and taste burnt, he might throw you out- the scene reminded me of a show called Jerry Sinfield where they would go to a soup kitchen" and the owners yelling at everyone-to get out-"No soup for you today"
as I mentioned the other pizza- was not burnt.
He made us feel like we were a nuisance that we picked his establishment to come in and even order food like we were bothering him from the very beginning. Which we sat for 10-15 minutes before getting menu.
He was very busy many tables and we noticed he tries to do everything!
He needs a bartender, or some extra help to take orders get menus or some water.
You can feel the stress off him- we had to wait a long time for each step taken. I think he's overworking himself and taking it out on the customers... He's going to lose business treating people like that or need some anger management? We noticed he was being very rude to another table- " something to the fact of - "No- don't sit there- pointing angrily "I said sit there"
Embarrassing them!
either way we won't be back that was our second time there our first experience was good not very busy the first visit, even the portion size of salad was not like the first time- second time we had barley any greens very thin layer covering the plate, $16.00. I ordered this again because the first time there it was good and worth the price- Second time there- hardly any salad on the plate???... experience was like night and day!
The Owners, Intimidating and combative attitude, ready for combat vibe, is ridiculous.
Honestly, The Owner- of the "Eight ball Cafe" if he was to have pool tables there, which there isn't- is still a poor sport... this owner-
" Sunk the eight ball- before it was over"!
Enter at your own risk...!!! read more