Rented a car here while I was in town (I'm from out of state) and I had a great a experience! They…read morecurrently have two cars for rent, we rented their Mazda ($55 a day I believe, great deal). Unfortunately for us, the same day we took it out we got a small dint on the windshield from a pebble so I called them immediately to inform them of what happened and they were great about it! We went back to return a few days later and they decided not to charge us for it and took care of it themselves. Highly recommend if you're looking for a car rental in the area!

Wow! We had a car breakdown this past weekend, on a Thursday, and Nancy and Keith went above and…read morebeyond by "saving the day" and offering us a rental vehicle for the weekend! They were so friendly, helpful and kind. I can't say enough about their willingness to help us and we had a wonderful weekend with friends up north after all! Thank you Nancy and Keith. Stars of Pine city

Traded my 2010 F150-XL RWD for a 2105 F150-XL RWD. Basically the very same truck. Extremely…read morepleased with the 2015 F150-XL, couldn't be more happy with it. Absolutely no complaints with it all. I found the sales experience to be quick and easy. In fact, I was taken aback by the lack of small talk, and the salesman being straight to the point, and greatly appreciated it. What also impressed me was how fairly they priced my trade-in. At first I thought they offered me too little for it. But it had rust issues. Otherwise the truck was good mechanically and I liked it. I was on the fence about fixing the rust or trading it. At first I thought the trade-in offer too low. But now that I see it that it is reasonably priced on their lot, I feel much better about the deal. So after making this deal I feel like these guys were honest and straightforward and would go back there again.

I give this place is zero rating which there is no place for zero I would have gave them 4 1/2…read morestars Before but after the experience, I just had today about a tire that I had asked him if he would warranty the tire last week he said yes on the phone and then when I asked the service manager the day I brought it in. He said yes I will get you a tire. I went on back today It cost me 360 some dollars couldn't take the new tire off my rim because now it's used so I had to buy the tire, so this Ford dealer has no warranty on any tires I didn't even have 2000 miles on the tire. Keep this in mind if you are going to buy tires here. Customer service is the worst I've seen other than a few other places around Pine City, since I've been retired, I've tried to do business with local businesses Now that I am in the area during the hours that they are open.

Best customer service I've experienced in any market!!! From sales, financing, service, and auto…read morebody... Larsen Auto has been wonderful to me. I most recently had my vehicle in for routine maintenance, (oil change, tire rotation...) and I also asked them to look into a service alert with my park assist & collision warning that had appeared. The issue was quickly identified and the service manager immediately began working with GM to cover the repair (as it was, for whatever reason, not covered by my warranty). Larsen Auto takes care of its customers!!!

We have been using Larsen since we moved here a year ago for all of our auto needs. They are simply…read moreunsurpassed in customer service and honesty. There is not enough space to describe all the situations they have proven themselves in. We have lived in 4 states and have never come across a business like this one in any area or line of business

This place is fantastic along with the customer service. I came in because of an exhaust issue,…read morehaving no idea what was going on. When I got in there they looked at my car and welded a crack in my exhaust free of charge for me. The whole process took about 25 minutes.

They refused service because they found a clip to a gun in the trunk. No gun was present in the…read morecar, only the clip. That's like refusing service if you find a sheath without a sword. It's not dangerous. It's also not illegal. I would've removed it had I noticed it prior to dropping off the car, but either way it shouldn't have been an issue. Wasted a bunch of time making an appointment 3 weeks out and arranging to be without a car for the day since they told me it would take 6+ hours, only to get a call hours later that this dude "felt too uncomfortable" to do his job. When I go to pickup the car, the owner says it was just that one guys personal choice/opinion. Okay so get someone else to do the service? Weird behavior from a business.

0/10. If I could leave 0 stars, I would. Don't waste your time. Completely lost mine and my…read morehusband's business due to their lack of communication. We attempted to place a hold on a vehicle we were interested in and were told that was not a possibility. We drove 7+ hours on icy roads from another STATE, keeping in constant contact with the salesman about location and expected arrival time, fully intending on buying a vehicle, to get there and be told the vehicle we wanted had sold 40 minutes prior. Then told us we should have put money down to hold it.................. excuse me? What a joke.

Test drove a truck and the fuel light came on in process. I stopped and put fuel in it so I could…read moreget back, and they refused to reimburse me the 20 dollars. I was told I should have let them know before. Lost a pot customer over it.

We've bought and sold 3 cars now through Poquet and can speak highly of the experience. Forget…read moreabout the usual negatives of the like overpriced vehicles, pushy sales people, worrying about the quality of the cars and difficult price negotiations. Personally, unless I really can't find a car I like at Poquet, I'm never going anywhere else.

I've had many dealership experiences over the years but nothing compares to Poquet and their…read moremission to put the customer first. They were extremely fair and willing to work with me throughout the whole process. Purchasing my Acura was a five star experience and I look forward to doing business with them again! Thank you to Brad and the entire Poquet team for exceptional customer service.

I grew up when you did everything you could to never go back to the dealership. Boy has times…read morechanged. I highly recommend Anderson to anyone looking for a reliable and honest repairs.

Brandon was an amazing sales person! I recommend him to everyone! Top notch Ford dealer!read more