Only great things to say! Joel responded quickly and came same day to assess and treat a hidden…read morewasp nest in a long narrow crawl space. Very considerate and professional. He explained products used, what to expect and a possible 2nd treatment if ongoing activity. He planned and completed a return visit a few days later to clean out the nest debris. One reasonable charge for the one time treatment and follow-up, no more sales tactics.

Joel is thorough and answers all questions. Very professional. I would highly recommend him!!!read more

Chose a seasonal package and have been pleased with service. Notified of visits by Email and staff…read moreare courteous and fast. Results have been good with many less pests to deal with this summer.

I love this company! They respond very quickly when you request them to come give you am estimate,…read more the communication is very speedy from confirming your next appointment to follow-ups on the service. Easy online payments make it hassle free.

Lance was informative and took care of our ant issue. Kept us informed of his arrival time and was…read morethrough and clean. Highly recommend Lance over the national chains

Lance provided pest control service quarterly for our home for several years, and then I recently…read morelearned that though I had paying him quarterly, he has not provided service in over a year. He owes me a year's worth of service or a refund. He does not respond to texts, calls, or voicemails. I am hearing similar stories from neighbors and friends throughout the region. He has been in business a long time and was previously reputable, but now the business license should be revoked and he must be held accountable.

Service & communication were prompt and clear. Questions are answered within minutes. Reasonably…read morepriced. Quality of service for mosquito control is the best we've had in a decade. We will be using this company from now on.

We found out that we didn't need pest control. We learned that the insect swarms were boxelder bugs…read morewhich don't bite and won't harm our buildings. I was told that the bugs will eventually fly away to maple and ash trees. Thanks for replying to our request for help.

Seeking to install an EV charger I called Cummings and spoke with the owner. After a productive…read moreconversation he said he had an employee in Fairfax (my residence) and would have him stop out to look it over and give an estimate. When I heard nothing for two weeks I called and spoke with that employee. He knew nothing about it since the owner never spoke with him. Arrangements were made and he did stop in. Despite my having called the company three times over the next 7 weeks, I never heard more. At the fourth call the owner got on, mentioned how busy they were but they would attend to it. Three more weeks and still nothing. Guess they simply don't care.

Roux was referred by someone I trusted, so I called and they responded within three days. The work…read moreinvolved re-wiring/replacing an old system for porch power outlets. In the process they discovered a potentially hazardous faulty ground wire to my outdoor lamppost, and corrected that. The work took two days, and they kept me informed along the way, and with their sense of humor, I was both educated and entertained. Top-notch work, courtesy and reliability

Right now, Lakeside Electric is booked. I am still waiting. I have used Lakeside in the past and…read moretrust them to get to us when they can.

Exceptional team! From Darlene (owner) answering the phone - to Aaron arriving on time, fixing the…read moreissue and leaving me informed and smiling. Truly exceptional!

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

So I have been trying to locate this service on Yelp for quite some time to thank them for helping…read moreme with a pesky situation. I had an infestation of bees which I later came to find out were yellow-jackets. I got stung three times in a matter of 2-3 weeks. In one day, I had thirteen yellow jackets appear in the living room and kitchen. When I knew it was time to call pest control was when I saw them in my bedroom and woke up to a dead one underneath the pillow on my living room sofa(which ended dup stinging me). Nate was really helpful as was Ryley. Nate inspected every crevice in the house and sprayed some spray to help make them go away. They came on time and followed through. They were very reliable. If I ever need pest control and extermination services, I would be sure to reach out to them. Hopefully I won't ever need to, but if I did, I would recommend them. In terms of cost, I feel grateful that my landlord covered that so I am not sure how much their services cost, but Nate did a thorough inspection of the home both inside and out and for that I am grateful. I highly recommend them. It seemed like they genuinely cared in helping me resolve the issue. I have not seen a bee or yellow jacket since.

To be clear, I didn't use their service. I called to have someone come out to give us an estimate…read moreon mouse control. When their contact came out, he looked around for a few minutes, then told me since I live in the country, I'm going to have mice inside my house-there's nothing they can really do about it. He told me to buy some poison bait blocks. We did that, and it didn't work. Now I have to call another pest control company to come out, and actually provide a service. It would be really nice if they could actually help people that need their service!