We had an 11am reservation on Labor Day, and we arrived at 10:38am, hoping to get seated early. The…read morehostess informed my partner that there were 3 parties ahead of us with reservations so it would probably be about a 15-20 min wait. We figured that's perfect since it's our reservation time anyway.
11am rolls around and we still hadn't been called or got a text that our table was ready. My partner goes back in to see how much longer, and they weren't able to provide an estimated wait time, only confirmation that we were checked in.
We were finally seated at 11:25am, with sincerest apologies for the wait and first round of drinks on the house, which was a really nice gesture.
Our waiter, Oscar, greeted us and immediately said his boss told him free drinks on the house, and asked what we wanted. I can't tell you how much I really appreciated not only the gesture, but the message being passed down the chain of command. I don't know how many other restaurants I've been to, where we've been told something is on the house due to a mistake and then when we get the bill it isn't. The fact that they made double sure that it was clear we would be compensated a free round a drinks was very impressive to me. Great customer service, accountability and fantastic leadership.
Oscar was a great server too. He told us to scan the QR code on the menu because it had picture options, and there were items there that weren't on the menu. After each person placed our order, he'd made comments such as "that's one of my favorites!" or "I really like that one!" which was a nice confirmation that he is knowledgeable on what we are ordering. At one point, he brought our waters and said that the bartenders were still making our drinks, but after he took our order he was going to help the bartender. Again, great customer service, work ethic, and team work.
Now onto the food. In terms of drinks we ordered two watermelon lemonades, a cold brew and coffee. For food, we ordered The Gravy Train, Chicken and Waffles, You Had Me at Burger, Benny Met A Cali Girl, and Waffle Cute. I really enjoyed the food. Let me tell you, every single person at our table cleared their plate. Apparently, today our table was feeling very savory, but I would love to go back and try some of their sweeter options. My personal standout was the seasoned potatoes. I'm the type of gal who needs to try a bite of my everything my partner orders and when I took one bite, I somehow finished his entire side of seasoned potatoes. They were perfectly crunchy on the outside with a good amount of potato (not too much, not too little) on the inside. I loved them.
Maybe this was just bad timing on our part because it was a holiday, and we came at lunch time, but I did notice it did take a long time to receive our food. We received our food at 12:07pm. I can't remember exactly what time we placed our food order, but if we were seated at 11:25am, 45 minutes seems like quite a wait to order and for the food to arrive. I imagine if the bartender was backed up, the kitchen was probably too.
Overall, I think if you don't have any plans for the rest of the day, or if they're flexible, definitely give this place a try. When I think "brunch" this is the exact type of food I want in terms of quality and quantity. I also felt like the price was fairly priced for what we received. Parking is also plentiful and free. Lastly, I was very impressed with the customer service from both management and our waiter.