Location was great; validated 3 hour parking too with a massage-- loved the amenities of the facilities shower/pool after massages and facials. Jose in Aquazul was GREAT; the massage was poor I'd save my money and go elsewhere for spa treatments; the masseuse was not up to professional Hilton par. Hang by the pool- great for families and cocktails overlooking the water before heading right next door to Petco Park-- Ask for AJ- BEST poolside server in the place and probably all of San Diego! read more

If you are looking for amazing service and exceptional therapists this is the place! From the time you walk into the spa, you are treated to A+ service. As an avid spa goer, Spa Aquazul has quickly become my favorite. They also have an amazing selection of creative services. The steam grotto is my favorite part of the facility, you will want to be sure to save time for this experience. You are also welcome to use the pool and jacuzzi which are situated right on San Diego Bay with incredible views. read more

The experience was wonderful -- very relaxing and the massage was one of the best that I've ever had! Very professional and extremely soothing! read more

Allison was amazing! Anytime I'm out of town I never know if I'll get a great massage but this therapist knows her stuff! Small nail scratch (thumbs) during the neck portion but nothing major. Overall, my experience was a 5-star, perfect pressure, focused on the needed areas and spent extra time on my hands per my request. The scalp massage was superb! read more

Amazing customer service from Michelle and an awesome facial (for me and my daughter) by Crystal. Pros: Excellent customer service from Michelle (exceptional). She has a positive attitude and makes you feel comfortable and is very informative. The gym is awesome and provides a beautiful view of the pool and water. Also very clean with ample , clean towels and sanitation wipes for the equipment etc., The Eucalyptus Steam room is great for relaxation (and your sinuses). The relaxation room was serene and again, well kept facility. Michelle would check several times to ensure condiments were filled in the relaxation room and the atmosphere was clean and pleasant. The facial by Crystal was phenomenal. She is thorough, informative and again, it is so nice to be around someone who is not pushy, intrusive and makes you feel comfortable but she is efficient along w/those great qualities and have me some great skin care information(for me and my daughter) - what a gem The only con with this facility (and not necessarily applicable to the spa) is that you only get 3 hours of validated parking. I dont actually know the exact amounts but I know I got there at/around 1130a and left around 4pmish and had to pay $27 (sorry too tired to figure out the exact amount but you may want to keep that in mind). Other than that - again, highly recommended as a nice place to relax and the price and quality do match and are worth it. read more

Wow, this was the best massage I have had in my life! My therapist, Yelena, was amazing. The spa itself was beautifully maintained as well, with a spacious changing room and warming room, nice bath/shower amenities, and an incredible steam room. The staff was friendly, robe was plush and soft, whole experience was pleasant and relaxing. If I were a local, I would be back here every week. read more

I had a anti aging facial and eyebrow wax. The receptionist was very friendly and the esthetician that performed my two services was awesome. She was very knowledgable about skin and products that she was using. I will go back again! read more

Came here during Spa Week and got a 50 minute massage for $50. The customer service was excellent. I checked in and the receptionist showed me the locker room, steam room, and the relaxation room. I was assigned a locker, which had a robe, slippers, and towel ready for me. Facilities were really nice and new (pretty new hotel). They had standard amenities like shampoo, conditioner, bodywash, razor, shaving cream, hairspray, hairdryer, deodorant, body lotion, mouthwash, and lots and lots and lots of towels. The slippers weren't the standard throwaway flip flops, it was hard gel-like slippers that you can wear around the pool, i was impressed. After I changed, I went into the steam room for a few minutes but it was too overwhelming so I relaxed for about 15 minutes in the relaxation room to wait for the massage therapist. For some reason they were showing "Rush Hour 3" on the TV in the relaxation room, which wasn't very relaxing... they had fruit, cucumber water, assortment of tea, and some snacks in there as well. I was expecting a woman massage therapist since I had specifically requested that, but then Stephan, a male massage therapist, came out to get me. there was a moment of confusion as I was expecting Jennifer and I told Stephan that. He was very accommodating and said it is up to me if I am comfortable with him or he can get me rescheduled. Since he was so nice (and had a sexy french accent) i decided to go ahead with him. The massage room was dim and played relaxing nature music. Stephan and I talked about my problem areas and he told me his plan and to speak up whenever it is too much pressure. I loved the massage, he had firm yet gentle hands. and honestly, it didn't matter whether it was a male or female. He didn't try to talk, only asked me whether the pressure was enough and letting me know he was using the hot towel (fantastic!), and when to flip over. he paid careful attention to expose only the parts of my body he was working on, otherwise I was tucked in the towels like i was in a cocoon. the massage oil he used smelled wonderful, and it's the same scent as the amenities in the spa. i feel so relaxed after it was over. I did not want it to end... After he led me out of the treatment room area, he apologized once again for the confusion earlier, but I told him he was great and we parted with a smile. The spa lets you use the pool and jacuzzi, and workout room with any treatment. I did not take advantage of that but I will definitely do that next time. The pool is outdoors looking over the bay, and the view just so happened to be a giant Dole Banana shipping boat that day. I did self-parking and the spa comps 3 hours of self parking with any treatment. I will definitely be back... but the treatments are a bit pricey outside of Spa Week. But since it was Spa Week, it was really crowded, made it a bit uncomfortable... It was an overall very relaxing and pampering experience. I recommend this spa to anyone looking to get away... read more

I had a "Custom" 50 minute facial - what a fantastic experience. I have facials on a regular basis at home - we are in San Diego on business and I decided to take a chance. Virginia gave me my facial. She was knowledgeable, professional, helpful and just plain perfect. Virginia suggested different product, based on my facial texture and condition. While my mask was on, I received the most enjoyable neck, shoulder and arm massage. The facility is lovely, the booking staff was accommodating. Most important, spectacular professionals for your services. Next time I am in San Diego, I know what I will book before I even leave home. read more

I was looking forward to booking a package here. Upon arrival I went to the spa to look at a menu of services and to book them. I was told by the receptionist that I should look up my services online and book them there- this seemed odd to me (usually spas are happy to book in person) but I went upstairs to pull a menu up online and to book services. When I pulled up the website there was an online booking option. I could not find any packages but what I really needed was a pedicure so I selected the seasonal pedicure and tried to book it several times without success (it was trying to get me to buy a gift card for myself). I called the desk and the receptionist said she would manually book my appointment- this would have been a good time for her to tell me the seasonal pedicure was no longer offered (more on this later). I arrived early for my appointment and was taken to the relaxation room. The chairs and the ambiance were nice except that they had jars of granola out which people were eating; this is likely more of a personal thing but "crunch,crunch,crunch" is not very relaxing for me. My esthetician was good; she was friendly, talkative and thorough. The pedicure was good (attention to detail, new clean tools, a nice neck warmer, and OPI polish) but I was expecting the scents of the seasonal pedicure (including butter rum) but these were either faint or substituted. The service was advertised as coming with a hot toddy, which sounded good when I was booking the service. The beverage was not offered to me nor was an alternative before or during the service (which is the norm for spas I frequent). At completion of my service I inquired about the missing drink (I paid full price, booking information did state travel zoo did not qualify). I was told that I had picked a service that was no longer offered. I asked the receptionist why she did not offer me an alternative or at least notify me of the service discontinuation and she said she could not control it because the bar no longer made the drink. She offered me a glass of champagne at the end of service as a consolation but I was read to get upstairs and get to bed after a long day of travel. Shawnda who works at the bar, did strong service recovery work by bringing a hot toddy up to the room after I returned to it and made this a 3 star (vs 2 star experience)- I'm not sure I will actually drink it, but the effort is appreciated. If I were to rate the pedicure and the physical environment, I would give them 4 stars. If this happened to be a salon or strictly a place for nails it would also get 4 stars. I have high expectations of any business stating that it is a spa and the major item lacking here is professional communication. Desk staff should be happy to give me a physical menu of services as well as verbal recommendations. Services change and items are sometimes available- I understand this but staff at a spa should be comfortable communicating this because a lack communication can come across as indifference. I may give this spa another try next year. They have potential but also room to grow. read more

This was my first time visiting the Spa at the Hilton. We purchased the Travelzool deal that included a 50 min massage, 50 min facial and manicure. Sabrina gave me an awesome massage, she was very nice and made me feel comfortable. Tracy completed my facial and she was very knowledgeable and nice, and Alicia completed my manicure. She was also friendly and did a good job. The spa itself is really small, only a small changing room and area to get ready afterwards. They do have a steam room, a pool, and a gym to use and a small relaxation room with snacks. I had a good experience but for the price I will probably not be back. read more

I would not go back here again. The lady who did my pedicure was nice. But overall the price and what you get is not worth it. It's way overpriced and you don't get half the experience or service that a local spa pedicure would give you. I can't believe how I got ripped off for a pedicure! It was the express one but it was so expensive and again didn't get the full treatment..not bc the lady was bad it was the policy. If you're a local I would recommend going to a local spa to get this done not a hotel where they rip the guests off. Also they automatically add on a 20% tip regardless of if you approve or not. read more

I love this spa. Not only does it have a tranquil atmosphere, but the relaxation area is gorgeous. I had a wonderful facial from Zahra. She was compassionate, and knowledgeable about my skin issues. Her extractions really cleaned out my pores. I'm so happy because my skin looks so good now. read more

Recently completed a stacation at the Hilton and decided to end the Memorial Weekend with a massage. The best decision to end a long weekend. The spa was beautiful, clean and quiet. We received a warm a friendly welcome and were immediately taken care of. After a brief tour and introduction of services we were changed and whisked away for our massages. Natalie was great. Just the right amount of pressure to work out the kinks with a relaxing and rejuvenated outcome. After the massage we were invited to enjoy the steam room, fitness room, swimming pool and relaxation lounge. Our time allowed for us to enjoy a few quiet moments enjoying cucumber water and some trail mix in the relaxation lounge. However, being that we are from San Diego, we will definitely go back to take advantage of another massage and enjoy the day in the steam room and at poolside. read more

I had a wonderful massage-- the therapist was very professional and competent. The facilities are ok, but not overly relaxing due to a lot of foot traffic. Then onto a manicure, which was nicely done but unlike every other spa and manicure salon I have ever been to, they gave me about one minute each hand in the nail dryer, and rushed me out. In Spite of being super careful my nails chipped and dented immediately, but they could not fit me in for a quick fix. I did go back a few days later ( for which they wanted to fully charge me) and the manicurist spent the whole time telling me the problem was all my fault! I felt totally stressed out by the time I left and sorry I had bothered to try to ask them to fix a problem. In spite of the problem, still no extra dryer time-- they rushed me out again. Same problem again. NEVER have had this happen even once before even in cheap nail salons. Desk staff was not very helpful in resolving the problem. Not what one would expect from a nice spa. Guess they know most people are visitors and may not come back. read more

LOVED this Spa! I went in for a couples massage with my boyfriend and we had the best experience. Besides having amazing massages, the staff was amazing! They made us feel very welcome and comfortable. Will definetly be visiting Spa Aquazul again in the near future! read more

I have to say I recently spent a wonderful afternoon at Spa Aquazul at San Diego Bayfront Hilton. My husband and I had a bit of a stay action and went down to Aquazul to use the facilities and pool. I have had many services at this spa, but they were completely booked up on the day that we could head down, so we just bought day passes, as recommended by the helpful and accommodating spa director, Holly. Helen and Sabrina were super friendly and knowledgable at the desk, and the spa attendant Michelle was completely on top of keeping the ladies locker clean and well stocked. As I was relaxing in the lounge area, Bree, who I have received a few different massage services from (she is AMAZING) was dropping off another guest and recognized me- very nice! She also made sure I had everything I needed while I read my book and read in the cool blue lighted room. PS, the steam room is nice and strong. Overall this spa is always very clean, and the staff is friendly. Many people have been working here since this beautiful hotel opened, almost ten years ago. read more

My wife and I both had 80 minute treatments. I had the massage and she had a facial. Our experience was top notch. For me, it was the best massage I've ever had. The staff was welcoming and friendly, and my therapist was outstanding. We also enjoyed our stay at the hotel. Can't wait to go back. read more

The amenities and overall look and feel were great. My masseuse was good, I've had better but it might have just been the style of the massage (I got the Island/Bali-style massage). The relaxation room was really quiet, and had super comfy chairs. I wish they had more magazines or something casual to flip through. The sauna was great and access to the pool and gym make this place a keeper. Note: we got $50 massages through wellness week, I'm not sure I would have been as satisfied if I paid much more than about $75. (3 hours parking free) read more

Found this through the Spa Week deals. My friend and I came down for their massage special (Traveler's Tonic) on a Monday at noon. First, the hotel itself is lovely. Also happy that parking (which they validate) was so easy for a downtown hotel. When we arrived, the service was warm and friendly. The attendant gave us a tour and showed us to the locker area. Someone else on yelp talked about how small the area is and I agree! When we came to change, there was a woman sitting on the bench using her phone. With her sitting on the bench, directly in from of my locker and back toward me, I had to move aside. That is how tiny it was! My friend and I went to the waiting area which was standard. Low light, lounge wicker chairs, etc. My masseuse picked me up and was very nice. I loved that I was able to choose a scent for the service (chose the mandarin) and the music. I love details like that. She also asked me how my body is. I told her with my three-month-old, i could use some lower back work. The massage itself was wonderful. Perfect pressure, so relaxing. Afterward, my friend and I left since it felt awkward to leave the spa to access the pool/jacuzzi area. I was hoping for some spa time outside of the service, but now I know for next time. If you want good service, it's a great place. If you want to spend time in a spa environment, this ain't it. Overall, four solid stars. read more

This was a nice spa and I had a nice spa experience. Nice but not extraordinary. I got the sea side embrace treatment and it was a very nice treatment. No complaints on my treatment or the treatment room. I just wanted something more luxurious amenity wise. I really missed an indoor whirlpool. The outside jacuzzi was packed and more of a party atmosphere ....the search for the perfect San Diego spa continues! read more

I had a facial with Christine, and she was absolutely great. But the customer service was awful: first, I was told on the phone that I can use my gift card and since they had a promotion, my facial was supposed to be discounted. After facial, they told me if I'm using my gift card, I cannot use a discounted price (the opposite of what they said before). Also on the phone and in person they told me I could put tips on the gift card, but when it came time to pay, once again: sorry can't use your gift card. Then they give me receipt with the 20% tip included. Not that I mind, but I prefer tipping myself: what kind of place is this?! It seems they try to make their customers uncomfortable. I'm definitely not coming back there!!! read more

One of the more relaxing and luxurious spa experiences I've had here in town, and I've had many. My girlfriend and I went for Wellness Week, which meant we also got a great deal. I would never pay full price (who would these days, right?), but they run specials periodically, and I know I'll go back again. Highly recommend. read more

I LOVE this spa. I've been here 3 or 4 times and have always had a great experience. Lat year, I went with my BF for our anniversary and it was such a treat for both of us. We got a couples massage which was very relaxing and pedicures. It was his first one ever and the girl was very gracious even though she had to work extra hard to make his feet respectable. :). Also went there twice with girlfriends and had the best treatments. I got a facial and a deep tissue massage and loved the massage therapist and esthetician. Very good at what they so and professional. So... To top it off, the spa director, Jennifer, and her staff are accommodating, friendly and knowledgeable about all the products. Finally, we spent time at the rooftop pool and got some good grub from the restaurant. Really, could not have been a better experience. I will definitely be going back! read more

Got 3 spa deals from Travelzoo; one for me, and the other two for my sisters. Birthday celebration. Pros: Very clean facilities. Nice lockers. Girls at front desk was nice enough. They did away with the pre-charging tip, which is good (we always tip 20% of full price, but would be annoyed if they did it in advance for us). The aesthetician who did my facial was good, not too talkative, very nice. Cons: The "relaxation lounge" was located in the middle, in between all the other rooms. I was surprised by this design. This means that every single staff who needed to get from one side of the spa to the other- had to go through the relaxation room. In the 30 minutes we sat there, staff went through (some pushing big bins full of laundry) at least 6-7 times. Not very relaxing. Now- the BIG con that REALLY pissed me off, and I will never return to this hotel because of it. We asked if we could get further parking validation if we stayed and dined at the hotel restaurant. The front desk girl didn't know, and didn't bother to call and ask for us (which is what a 4-star service would do). We dined at the restaurant, which was VERY expensive. Then we went to leave- but because we stayed for the extra hour to dine there (spending a lot of money), we had to pay an extra $14 for parking that extra hour! It wasn't the cost, but the principle of it, that annoyed the heck out of me! Not a good ending to a supposed relaxing day at the spa. One final thing- although I very much enjoyed my facial, I did get a couple of "black" bumps on my forehead where she had done some extractions. That had never happened before and I don't know if that was due to anything she did. Probably won't return. The whole experience wasn't bad, but I much prefer La Costa Spa or Rancho Bernardo spa for the full hotel experience. read more

I hate to write this review because the woman who did my mani/pedi was really nice... I was at the Hilton Bayfront on business and had some time between my meetings my flight home, so I stopped by the spa. I saw "timesaver" manicure and pedicure, designed for people in my exact situation... I figured why not pamper myself! They obviously use the term timesaver loosely because my appointment took over 2 hours. This additional time was not spent on extra pampering or massage - this was just the longest mani/pedi of my life. I wasn't that upset really until I got to the airport and BOTH thumbs were already chipped and smudged. You would think the full hour of drying time during the pedicure wouldn't sealed them in good, but not so. After spending $120, I'll just have to go home and have it redone for $20, and am ensured it will be faster and will last longer. Very disappointed in my first experience at Aquazul. read more

What a great day my husband and I had! We each had a massage and facial with time in-between to enjoy the pool. After we lunched at the bayside restaurant. Thank you to Stephanie and your wonderful staff! read more

Always love coming to Aquazul! Had a wonderful massage and just enjoyed relaxing! They know how to make you feel like a VIP!

My friend and I went here recently for a girl's day. When she called about using a voucher, purchased by her very thoughtful husband for her bday, they did not ask any further questions but just replied, "You free 5 oclock today?" We were! So we were on our way. We get there and to their dismay, both me and my friend are pregnant. After checking in, and waiting pool side for our appointments we were approached by a very spastic lady who berated us for not telling them we were pregnant when we made the appointment and how we should know better. Apparently only one of their massage therapists were trained in prenatal massage, which would cost us an extra 25$ and could only accommodate one of our growing bellies. I calmly said it was no big deal, if they had a facial appt. available I could opt for that. She frustratedly said they were all booked up, and been turning people away ALL DAY. My friend asked if we could reschedule for another day. This lady had this weird anger/smile thing going on and stated no firmly, that they could only reschedule one of us. Umm k. Well I said no worries, id chill by the pool and relax, my friend could go get a massage. I think the lady felt bad about her serious attitude problem she had and came back out while we were wrapping up pool time and said she was able to move things around and get me in for a facial. Awesome. The facial was pretty amazing (only reason this place gets 3 stars) and my skin looked amazing after. My pregnancy mask was lightened and I felt 'normal' in my face. The lady was very nice, friendly and made my experience relaxing. Edit: Manager has contacted me regarding the penalty we received for being pregnant. I appreciate their cooperation and concern. Will be in touch soon for an updated review. read more

I visited this spa for the first time a couple weekend ago. The spa was very small compared to other spas I have visited in the past. Although it was small, it was very relaxing. I was greater by a very nice and helpful person when I arrived. She showed me back to my locker and gave me a tour of the facility. I booked the Urban Sanctuary. The three services were phenomenal! I would give 5 stars up to this point of my visit. The treatments and massages were so relaxing. The problem arises when I when to check out after my treatments. Krysten was at the front desk and began the check out process. She started out very sweet. Showing me the products my masseuse and esthetician recommended for me. I kindly passed as I have plenty of care products at home. Then it came time to pay. I was using Spa Finder Gift cards that were given to me for Mother's Day. I checked with the Spa before booking to make sure they accepted Spa Finders. All I was told was yes we accept Spa Finders. Well, apparently they do not accept the gift cards on packages. This was not explained to me when I asked about the gift cards, nothing posted on their website or at the register. This is when Krysten's attitude changes and she was acting as if I was the scum of the earth. She asked me if I asked about Spa Finders when I book, I told her I did. Then she came back at me stating that she had nothing in my file notes on her computer that I asked about the gift cards. Are you kidding me, no I am being accused of lying. So now I have had my $300 worth of treatments and can't pay with my gift cards. I was not standing for it. I said she needed to figure something out. Then she began to explain to me that they lose money when using Spa Finders and applying them to packages they lose a lot of money. Now again blaming me for them losing money. She decided to take them this one time and notate my account that I will not be able to do this in the future. Then ask me to leave a 20% tip on my card on file. I declined because I had brought cash for tips. She handed me the tip envelopes seemingly irritated I was leaving cash. I signed all the paperwork. She just stood there and stared at me. I was expecting her to say something. I handed her everything, again just stating at me. I had to ask "Is this all I need to sign" and I got a "yes ". Then I had to ask, "Am I good to leave now" and I got a "yep". Thanks for ruining my relaxing time I had at the Spa and chances I will return in the future. Simple fix if anyone asks if you take Spa Finders, "Yes we do, we just do not apply them to any of our packages" simple as that. Much easier than making clientele feel as bad as she made me feel. read more

My friend and I booked treatments on one of the few days off we have. When we got there, no one could find our appointment and kept asking if we had booked at the other Hilton in town. It turns out that our appointments were booked on the wrong day! No one apologized for the mistake. They kept trying to make it our fault when they made the mistake in the booking. I understand that mistakes happen. It would've been nice to at least hear an I'm sorry! read more

What a great retreat for locals and business travelers alike! I make it a point to visit Aquazul every time I am in San Diego. I recommend the Traveler's Tonic massage. All the facials have been refreshing - Marcia always has an amazing recommendation for me. And who can resist a mani/pedi watching soothing wildlife scenes instead of commercial TV? Aquazul is the epitome of spa: inviting, energizing, and calming. As soon as I pass the reception desk I am in another world. The atmosphere is never snooty and the staff is friendly and professional. I like to make a day of it and use all the amenities: exercise room, pool, steam room and relax before and after treatment in a cushy bathrobe with a glass of cucumber water. read more

I got a facial today and must say the staff is top notch from the receptionist to the aestheticians. This is the second time I have been to the spa and I love everything about it. You can use the fitness center and pool/jacuzzi outside right on the bay. I love the steam room and also the lounge area complete with teas, fruits and other snacks while waiting. A great way to spend the day! read more

Although the facilities are pretty here, I was very disappointed with the actual massage I received. The massage therapist talked the entire time which was not in the least bit relaxing especially since I was paying an exorbitant amount for the massage. I can only speak for my one experience with that particular massage therapist but I would definitely not recommend paying that much for a massage at Aquazul. read more

This has to be the highlight our our trips to SD! We love this Spa and highly recommend it! Their facility is amazing and has everything you need. They have a great fitness center and wonderful staff! Can't wait to go back soon!!! Thank you!! read more

Had the spa experience at HILTON while staying at Marriott marquis, because they had more of a spa! Just one bit of advice the tranquility room lounge chairs are very uncomfortable - need at have a back to rest head! read more

Being a local San Diegan, I always look forward to spending time at Aquazul. The facility is clean, modern and relaxing. The staff is friendly and helpful, and that is why I don't mind treating myself to a special day of pampering. Ladies, bring your man and drop him off at the sports bar and spend lots of time at this spa!!!!! read more

Disclaimer: I have not had a lot of massages cause I prefer to buy shoes with my money so keep that in mind. I love this place. Beds are heated and They have a nice selection of scented massage oils for you to choose from. You also get to choose your own music (FYI classical music is as soothing or relaxing as you'd think). They use this heated back pad thing towards the end of the massage that I need to find and buy right now. I got the traveler's tonic massage and it was customized to my needs. Four stars instead of five because it's kind of pricey which means I can't go as often as I'd like. But will definitely be going back. read more

I had the opportunity to try this place for spa week and I must say I will go back! I had a great massage therapist who was from Chicago ( I think her name was kristen). The service was great and staff was friendly. I am giving this place a 4 star because there where a few things I would change about the spa itself. I felt that the relaxation room where you wait before the service was not so relaxing. They had blue lights and the room was too dim for my liking and I couldn't see much or relax reading a book or magazine. I also thought the pool access was not very convenient and awkwardly located because I saw a lot of business convention people walking around in suits and I was wearing a spa robe as I am walking towards it. Also I would have hoped that the spa itself would have been more spacious since the hotel is big itself. I would have hoped for more lounge area or a small private woman jacuzzi area to unwind at and have a glass of wine or something. I will go back for the massage but not sure about a full spa experiance. read more

I had the pleasure of visiting Spa Aquazul, my massage therapist Darwin was fantastic! He offered some great advice and made me feel so relaxed and comfortable. read more